Jira Service Desk + 2Chat Integration

Integrate 2Chat to Jira Service Desk in one click, or tell Integrately AI how you want each message handled. Create service requests, update tickets, notify your support agents, and track every customer inquiry automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • 2Chat
    Whatsapp call is received in 2Chat Instant
  • 2Chat
    Whatsapp group message is received in 2Chat Instant
  • 2Chat
    Participant is removed from whatsapp group in 2Chat Instant
  • 2Chat
    Participant is left whatsapp group in 2Chat Instant
  • 2Chat
    Participant is joined whatsapp group in 2Chat Instant
  • 2Chat
    Whatsapp conversation is started in 2Chat Instant
  • 2Chat
    Whatsapp message is recieved in 2Chat Instant
  • 2Chat
    Whatsapp message is send or recieved in 2Chat Instant
Arrow Right
2.
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • 2Chat
    Send whatsapp group media message in 2Chat
  • 2Chat
    Set whatsapp status in 2Chat
  • 2Chat
    Update whatsapp business product in 2Chat
  • 2Chat
    Search whatsapp business products in 2Chat
  • 2Chat
    Set whatsapp profile picture in 2Chat
  • 2Chat
    Send whatsapp media message in 2Chat
  • 2Chat
    Send whatsapp text message in 2Chat
  • 2Chat
    Send whatsapp group text message in 2Chat
  • 2Chat
    Verify if the phone number has a whatsapp account in 2Chat
  • 2Chat
    Create whatsapp business product in 2Chat
  • 2Chat
    Create contact in 2Chat

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Ready Workflows Ready Workflows for 2Chat + Jira Service Desk Integration

Capture incoming messages, create service requests, update tickets, notify support agents, and log interactions, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + 2Chat Integration

Send 2Chat message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - 2Chat integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in 2Chat notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic 2Chat messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Jira Service Desk + 2Chat Integration

Create 2Chat contact from new Jira Service Desk ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in 2Chat. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - 2Chat integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in 2Chat.

This makes it easy to keep track of your support tickets and contacts in one place.
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your 2Chat + Jira Service Desk flow

Streamline customer support by routing ticket data to your favorite team chat, documentation, storage, spreadsheet, email, and workspace apps. Pick a combination and activate it in one click.

Jira Service Desk
2Chat
+
SlackSlack (5)
+
ConfluenceConfluence (4)
+
Google DriveGoogle Drive (4)
+
Google SheetsGoogle Sheets (4)
+
GmailGmail (4)
+
NotionNotion (4)
2
J
S
When a WhatsApp message is received in 2Chat, create a request in Jira Service Desk and notify your support channel in Slack
Incoming 2Chat messages instantly generate Jira Service Desk requests while alerting your support team on Slack, eliminating manual copy-pasting.
J
2
S
When a Jira Service Desk request is created, send a WhatsApp text message in 2Chat and post an update in Slack
New Jira Service Desk requests trigger a confirmation message in 2Chat and broadcast the creation to Slack.
J
2
S
When a Jira Service Desk request is updated, send a WhatsApp text message in 2Chat and notify your team in Slack
Request updates in Jira Service Desk automatically message customers via 2Chat and notify the team on Slack.
2
C
J
S
Use Claude to summarise every new WhatsApp message in 2Chat, create a request in Jira Service Desk, and notify Slack
Claude summarises incoming 2Chat chats before creating a Jira Service Desk request and notifying Slack.
2
J
S
When a WhatsApp group message is received in 2Chat, create a request in Jira Service Desk and alert Slack
Group chats in 2Chat automatically create Jira Service Desk requests and trigger Slack team alerts.

Supported triggers and actions for Jira Service Desk and 2Chat

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Comment on request in Jira Service Desk
Adds a comment to a request
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Search request in Jira Service Desk
Searches for a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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2Chat
2Chat Triggers & Actions
Instant
Whatsapp call is received in 2Chat
Triggers the automation when a call is received on WhatsApp
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Instant
Whatsapp group message is received in 2Chat
Triggers the automation when a message is received in a WhatsApp group
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Instant
Participant is removed from whatsapp group in 2Chat
Triggers the automation when a participant is removed from a WhatsApp group
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Instant
Participant is left whatsapp group in 2Chat
Triggers the automation when a participant leaves a WhatsApp group
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Instant
Participant is joined whatsapp group in 2Chat
Triggers the automation when a participant joins a WhatsApp group
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Instant
Whatsapp conversation is started in 2Chat
Triggers the automation when a conversation is started on WhatsApp
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Instant
Whatsapp message is recieved in 2Chat
Triggers the automation when a message is received on WhatsApp
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Instant
Whatsapp message is send or recieved in 2Chat
Triggers the automation when a message is sent or received on WhatsApp
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Send whatsapp group media message in 2Chat
Sends a media message in a WhatsApp group
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Set whatsapp status in 2Chat
Sets the status on WhatsApp
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Update whatsapp business product in 2Chat
Updates a product on WhatsApp Business
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Search whatsapp business products in 2Chat
Searches for products on WhatsApp Business
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Set whatsapp profile picture in 2Chat
Sets the profile picture on WhatsApp
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Send whatsapp media message in 2Chat
Sends a media message to a contact on WhatsApp
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Send whatsapp text message in 2Chat
Sends a text message to a contact on WhatsApp
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Send whatsapp group text message in 2Chat
Sends a text message in a WhatsApp group
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Verify if the phone number has a whatsapp account in 2Chat
Checks if a phone number is associated with a WhatsApp account
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Create whatsapp business product in 2Chat
Creates a new product for WhatsApp Business
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Create contact in 2Chat
Creates a new contact
Try it →

What can you automate with 2Chat + Jira Service Desk?

Streamline your customer support operations by connecting chat channels directly to your service desk ticketing workflow.

What you can automate?
🎫
Turn every WhatsApp message into a support request
Automatically create a Jira Service Desk request the moment a new WhatsApp message arrives in 2Chat, ensuring zero missed customer inquiries.
📋
Capture every submitted chat detail
Map full message content, timestamps, and customer identifiers directly into your Jira Service Desk request fields instead of copying text manually.
🔔
Alert your team instantly on arrival
Notify support agents the second a new chat inquiry is converted into a service request so investigation can begin immediately.
🔀
Route requests based on chat content
Examine submitted message details and direct high-priority inquiries or specific departments to the appropriate support queue automatically.
🔄
Keep support tickets up to date
Synchronise status changes and updates between your customer chat interactions and your Jira Service Desk tickets in real time.
🔍
Search and update existing requests
Look up existing tickets before creating new ones to prevent duplicate requests when multiple messages arrive from the same customer.
Handle later status changes and resolutions
Trigger automated customer follow-ups and status notifications in 2Chat whenever a Jira Service Desk request is resolved or updated.
🔌
Extend your workflow to team chat apps
Connect your core 2Chat and Jira Service Desk flow to Slack to broadcast ticket creations and updates directly to your team channel.
And much more...

Who is 2Chat + Jira Service Desk integration for?

Support teams, customer success managers, and operations leads rely on this integration to eliminate manual ticket creation and keep communication channels synchronised.

Support operations leads
Support operations leads
Customer support agents
Customer support agents
Client account managers
Client account managers
Customer success directors
Customer success directors
Service coordinators
Service coordinators
Quality assurance specialists
Quality assurance specialists
📈
Support operations leads
You're overseeing customer inquiries coming in through chat channels but your reporting dashboard only updates when tickets are logged manually, so your response metrics are always a few hours behind — this integration means every chat lands in your ticketing queue instantly and your analytics stay current.
Customer support agents
You need to act fast on customer messages as soon as they arrive, but you spend valuable time copying chat logs into your ticketing system by hand — with this integration, every incoming customer message becomes an active ticket immediately and you can start troubleshooting right away.
🤝
Client account managers
You answer to clients who expect immediate follow-up on their requests, but delays in manual data entry lead to missed updates and frustrated customers — automating both apps means client inquiries turn into tracked requests instantly so service delivery never skips a beat.
📊
Customer success directors
The volume of inbound messages is too high for anyone to keep up with by hand, leading to lost inquiries and untracked conversations — automating both apps means every interaction is captured in your ticketing system without manual intervention.
🔄
Service coordinators
You own the next step in ticket resolution and depend on someone upstream to hand over customer details, but manual handoffs cause bottlenecks — connecting these apps means every new request populates your workflow queue the moment a chat begins.
🛡️
Quality assurance specialists
You need a reliable history of all customer interactions for auditing purposes, but manual logging leaves gaps in your records — this integration means every chat and ticket pair is recorded accurately with zero missing data.
Our team

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Why choose Integrately to automate Jira Service Desk + 2Chat

Build and manage your Jira Service Desk + 2Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + 2Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect 2Chat to Jira Service Desk?
Frequently Asked Questions
You can connect 2Chat to Jira Service Desk in 1 click using ready workflows on Integrately, or use Integrately AI to build custom multi-step sequences involving apps like Slack, Google Sheets, and Notion.
Can I automatically create a Jira Service Desk request from a 2Chat WhatsApp message?
Frequently Asked Questions
Can I connect 2Chat, Jira Service Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for 2Chat and Jira Service Desk?
Frequently Asked Questions
How are WhatsApp messages from 2Chat handled in Jira Service Desk?
Frequently Asked Questions
Can Jira Service Desk updates trigger replies in 2Chat?
Frequently Asked Questions
Do I need coding skills to automate 2Chat and Jira Service Desk?
Frequently Asked Questions
Is the 2Chat and Jira Service Desk integration free?
Frequently Asked Questions
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