8x8 + Freshservice Integration

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - 8x8 integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in 8x8 notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic 8x8 messages for new Freshservice tickets today - your customers will appreciate it!

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in 8x8. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - 8x8 integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in 8x8.

This makes it easy to keep track of your support tickets and contacts in one place.