Academy LMS + Freshdesk Integration

Integrate Academy LMS to Freshdesk in one click, or tell Integrately AI how you want each student handled. Track new registrations, create support tickets instantly, update contact details, and alert your team, all automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Academy LMS
    Quiz attempt status is pending in Academy LMS Instant
  • Academy LMS
    Course is completed in Academy LMS Instant
  • Academy LMS
    New course is reviewed in Academy LMS Instant
  • Academy LMS
    New question is added to course in Academy LMS Instant
  • Academy LMS
    Lesson is published in Academy LMS Instant
  • Academy LMS
    Lesson is completed in Academy LMS Instant
  • Academy LMS
    Quiz is published in Academy LMS Instant
  • Academy LMS
    Quiz is completed in Academy LMS Instant
  • Academy LMS
    Quiz attempt status is passed in Academy LMS Instant
  • Academy LMS
    Quiz attempt status is failed in Academy LMS Instant
  • Academy LMS
    Course is published in Academy LMS Instant
  • Academy LMS
    Announcement is published in Academy LMS Instant
  • Academy LMS
    New enrollment in Academy LMS Instant
  • Academy LMS
    New student is registered in Academy LMS Instant
  • Academy LMS
    Assignment is completed in Academy LMS Instant
  • Academy LMS
    Assignment is submitted in Academy LMS Instant
  • Academy LMS
    Lesson is completed in Academy LMS Instant
  • Academy LMS
    Lesson is published in Academy LMS Instant
  • Academy LMS
    Course bundle is published in Academy LMS Instant
  • Academy LMS
    Zoom is completed in Academy LMS Instant
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
Arrow Right
2.
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready WorkflowsReady Workflows   for Academy LMS + Freshdesk Integration

Create support tickets for new student registrations, update contact profiles, log course completions, and notify your support team, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Academy LMS + Freshdesk flow

Students often need immediate onboarding support, notification updates sent to team channels, or billing records synced after enrollment. Pick a combination and activate it in one click.

Academy LMS
Freshdesk
+
WordPressWordPress (8)
+
ZoomZoom (8)
+
SlackSlack (8)
+
MailchimpMailchimp (8)
+
StripeStripe (8)
+
Google DriveGoogle Drive (8)
A
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Create a WordPress user for every new Academy LMS student registration, and create a support ticket in Freshdesk.
New Academy LMS student registrations create corresponding WordPress users and Freshdesk support tickets instantly without manual data entry.
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F
When a new student is registered in Academy LMS, notify WordPress admins and create a welcome ticket in Freshdesk.
Site administrators get notified in WordPress and support agents receive a new welcome ticket in Freshdesk for every Academy LMS registration.
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When a course is published in Academy LMS, update the connected WordPress post status and create an update ticket in Freshdesk.
Published Academy LMS courses update corresponding WordPress posts and log a tracking ticket in Freshdesk automatically.
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Create a WordPress task for every assignment submitted in Academy LMS, and open a review ticket in Freshdesk.
Submitted Academy LMS assignments generate WordPress tasks and Freshdesk review tickets so instructors never miss an evaluation.
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If an Academy LMS course review is positive, update the WordPress testimonial post and create a thank-you ticket in Freshdesk.
Positive course reviews in Academy LMS update WordPress testimonials and trigger appreciation tickets in Freshdesk.
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F
When an Academy LMS course is completed, update the student user role in WordPress and add a completion note in Freshdesk.
Course completions in Academy LMS update student roles in WordPress and append status notes in Freshdesk.
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Use Claude to analyse new Academy LMS course reviews, update the WordPress feedback database, and create a follow-up ticket in Freshdesk.
Claude analyses Academy LMS course feedback, updates WordPress records, and opens follow-up tickets in Freshdesk automatically.
A
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F
S
Turn every new Academy LMS enrollment into a WordPress student record, create a support ticket in Freshdesk, and announce the sign-up in Slack.
New Academy LMS enrollments populate WordPress records, open Freshdesk tickets, and notify your team in Slack.

Supported triggers and actions for Academy LMS and Freshdesk

Mix and match to build the exact automation you need

Academy LMS
Academy LMS Triggers & Actions
Instant
Quiz attempt status is pending in Academy LMS
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Instant
Course is completed in Academy LMS
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Instant
New course is reviewed in Academy LMS
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Instant
New question is added to course in Academy LMS
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Instant
Lesson is published in Academy LMS
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Instant
Lesson is completed in Academy LMS
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Instant
Quiz is published in Academy LMS
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Instant
Quiz is completed in Academy LMS
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Instant
Quiz attempt status is passed in Academy LMS
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Instant
Quiz attempt status is failed in Academy LMS
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Instant
Course is published in Academy LMS
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Instant
Announcement is published in Academy LMS
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Instant
New enrollment in Academy LMS
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Instant
New student is registered in Academy LMS
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Instant
Assignment is completed in Academy LMS
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Instant
Assignment is submitted in Academy LMS
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Instant
Lesson is completed in Academy LMS
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Instant
Lesson is published in Academy LMS
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Instant
Course bundle is published in Academy LMS
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Instant
Zoom is completed in Academy LMS
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No action is available
Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
Try it →

What can you automate with Academy LMS + Freshdesk?

Streamline student support, synchronise course registrations, and manage ticket lifecycles seamlessly across your learning platform and helpdesk.

What you can automate?
🎫
Create support tickets from student signups automatically
Generate a Freshdesk ticket the moment a new student registers in Academy LMS. Eliminate manual data entry and ensure every learner gets immediate assistance.
📝
Capture every submitted field and quiz answer
Map quiz attempt statuses, course details, and assignment submissions into separate Freshdesk ticket fields. Your support team gets complete context without asking follow-up questions.
🔔
Notify the right support agent instantly
Alert specific helpdesk agents or groups in Freshdesk whenever a new student assignment is submitted or a quiz attempt fails.
🔀
Route tickets based on course bundle or quiz status
Send urgent support tickets for failed quiz attempts to senior instructors while routine enrollment inquiries go to standard support queues.
🔄
Keep contact details and tickets updated in real time
Update existing Freshdesk contact profiles and tickets automatically whenever student enrollment data changes in Academy LMS.
👤
Create or update contacts without generating duplicates
Search for existing contacts in Freshdesk before creating new records, ensuring returning students are updated cleanly without cluttering your helpdesk.
Manage later status changes like course completions
Update Freshdesk tickets or close support inquiries automatically when a student successfully completes an Academy LMS course or passes a quiz.
💬
Extend your workflow with Slack notifications
Trigger a Slack channel alert whenever Academy LMS enrollments create new Freshdesk support tickets, keeping your whole team informed.
And much more...

Who is Academy LMS + Freshdesk integration for?

Online course creators, support managers, and educators rely on this integration to streamline student communications and eliminate manual administrative tasks instantly.

Course analytics managers
Course analytics managers
Support team leads
Support team leads
Client success directors
Client success directors
High-volume course administrators
High-volume course administrators
Student onboarding specialists
Student onboarding specialists
Compliance and audit officers
Compliance and audit officers
📊
Course analytics managers
You report on course performance and student registrations from exported logs, but the numbers are always stale because manual exports lag behind real-time signups — automating both apps means every new student enrollment updates your dashboards instantly and your reporting stays current.
🚨
Support team leads
You need to act fast when students report issues, and you find out too late because inquiries sit in disconnected course inboxes — automating both apps means every student question creates a Freshdesk ticket instantly so your team can respond without delay.
📑
Client success directors
You answer to enterprise clients who want to see employee training progress, but compiling manual status reports takes hours of tedious spreadsheet work — automating both apps means every completed lesson and quiz updates your records automatically and satisfies client reporting needs.
📈
High-volume course administrators
The volume of student signups and quiz attempts is too high for anyone to keep up by hand, leading to missed support requests and unassigned inquiries — automating both apps means every new student triggers an automated workflow that routes tickets to the right agent immediately.
🤝
Student onboarding specialists
You own the onboarding step and depend on educators upstream to hand over student details, but manual handoffs cause frustrating delays for new learners — automating both apps means student registrations flow straight into your support queue so your onboarding process starts immediately.
🗂️
Compliance and audit officers
You need a reliable history of all course enrollments and support tickets, but manual logging leaves glaring gaps in your audit trails — automating both apps means every student action and support ticket is recorded accurately without missing a single entry.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Academy LMS + Freshdesk

Build and manage your Academy LMS + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Academy LMS + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Academy LMS to Freshdesk?
Frequently Asked Questions
You can connect Academy LMS to Freshdesk in 1 click using ready-made templates on Integrately, or ask Integrately AI to build the integration and map the fields for you. Pair it with tools like WordPress, Slack, and Zoom effortlessly.
Can I automatically create support tickets when new students register in Academy LMS?
Frequently Asked Questions
Can I connect Academy LMS, Freshdesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Academy LMS and Freshdesk?
Frequently Asked Questions
How are student quiz results handled between Academy LMS and Freshdesk?
Frequently Asked Questions
Can course completions in Academy LMS update Freshdesk tickets?
Frequently Asked Questions
Do I need coding skills to integrate Academy LMS and Freshdesk?
Frequently Asked Questions
Is the Academy LMS and Freshdesk integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

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