ActiveCampaign + Freshdesk Integration

Integrate ActiveCampaign to Freshdesk in one click, or tell Integrately AI how you want each contact handled. Sync contact details, create support tickets, update deals, and alert your support team automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • ActiveCampaign
    Tag is added to contact in ActiveCampaign Instant
  • ActiveCampaign
    Contact is added to list in ActiveCampaign Instant
  • ActiveCampaign
    Contact is created in ActiveCampaign Instant
  • ActiveCampaign
    Contact is updated in ActiveCampaign Instant
  • ActiveCampaign
    Contact task is created in ActiveCampaign Instant
  • ActiveCampaign
    Contact is unsubscribed in ActiveCampaign Instant
  • ActiveCampaign
    Contact note is created in ActiveCampaign Instant
  • ActiveCampaign
    Automation webhook data is received in ActiveCampaign Instant
  • ActiveCampaign
    Contact is associated with an automation in ActiveCampaign
  • ActiveCampaign
    Automation is created in ActiveCampaign
  • ActiveCampaign
    Calendar feed is created in ActiveCampaign
  • ActiveCampaign
    Pipeline is created in ActiveCampaign Instant
  • ActiveCampaign
    Pipeline stage is created in ActiveCampaign Instant
  • ActiveCampaign
    Deal is created in ActiveCampaign Instant
  • ActiveCampaign
    Deal is updated in ActiveCampaign Instant
  • ActiveCampaign
    Deal task is created in ActiveCampaign Instant
  • ActiveCampaign
    Deal task is completed in ActiveCampaign Instant
  • ActiveCampaign
    Deal note is created in ActiveCampaign Instant
  • ActiveCampaign
    Campaign is initated in ActiveCampaign Instant
  • ActiveCampaign
    Campaign link is clicked in ActiveCampaign Instant
  • ActiveCampaign
    Campaign is opened in ActiveCampaign Instant
  • ActiveCampaign
    Campaign is bounced in ActiveCampaign Instant
  • ActiveCampaign
    List is created in ActiveCampaign Instant
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
Arrow Right
2.
  • ActiveCampaign
    Delete contact in ActiveCampaign
  • ActiveCampaign
    Create or update contact in ActiveCampaign
  • ActiveCampaign
    Search contact in ActiveCampaign
  • ActiveCampaign
    Create contact note in ActiveCampaign
  • ActiveCampaign
    Add tag to contact in ActiveCampaign
  • ActiveCampaign
    Get contact by id in ActiveCampaign
  • ActiveCampaign
    Remove tag from contact in ActiveCampaign
  • ActiveCampaign
    Create deal in ActiveCampaign
  • ActiveCampaign
    Update deal in ActiveCampaign
  • ActiveCampaign
    Create deal task in ActiveCampaign
  • ActiveCampaign
    Delete deal in ActiveCampaign
  • ActiveCampaign
    Search deal in ActiveCampaign
  • ActiveCampaign
    Create deal note in ActiveCampaign
  • ActiveCampaign
    Add contact to automation in ActiveCampaign
  • ActiveCampaign
    Subscribe/Unsubscribe contact from list in ActiveCampaign
  • ActiveCampaign
    Create tracked event in ActiveCampaign
  • ActiveCampaign
    Create deal stage in ActiveCampaign
  • ActiveCampaign
    Search deal owner in ActiveCampaign
  • ActiveCampaign
    Delete deal stage in ActiveCampaign
  • ActiveCampaign
    Delete deal pipeline in ActiveCampaign
  • ActiveCampaign
    Create account in ActiveCampaign
  • ActiveCampaign
    Update account in ActiveCampaign
  • ActiveCampaign
    Search account in ActiveCampaign
  • ActiveCampaign
    Create tag in ActiveCampaign
  • ActiveCampaign
    Search tag in ActiveCampaign
  • ActiveCampaign
    Create campaign in ActiveCampaign
  • ActiveCampaign
    Search list in ActiveCampaign
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for ActiveCampaign + Freshdesk Integration

Capture leads, create support tickets, update contact details, alert your team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
ActiveCampaign + Freshdesk Integration

Create Freshdesk ticket for new ActiveCampaign contact

If you're using ActiveCampaign to send your marketing emails, you can also use it to create and manage ticket for Freshdesk. contact created in ActiveCampaign will automatically be created as ticket in Freshdesk, so you can easily keep track of all Freshdesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
See more
ActiveCampaign + Freshdesk Integration

Create Freshdesk ticket for new ActiveCampaign deal

ActiveCampaign is a great tool for managing customer relationships. However, when an deal is created in ActiveCampaign, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Freshdesk whenever an deal is created in ActiveCampaign. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
See more
Freshdesk + ActiveCampaign Integration

Create ActiveCampaign contact for new Freshdesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshdesk - ActiveCampaign integration. It will automatically create a ActiveCampaign contact for new Freshdesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up ActiveCampaign contacts for every Freshdesk ticket is a great place to start.
See more
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your ActiveCampaign + Freshdesk flow

Route support tickets to your messaging apps, sync submissions with your databases, and keep every team aligned. Pick a combination and activate it in one click.

ActiveCampaign
Freshdesk
+
SlackSlack (4)
+
TypeformTypeform (4)
+
ShopifyShopify (4)
+
HubSpotHubSpot (4)
+
CalendlyCalendly (4)
+
Google SheetsGoogle Sheets (4)
A
F
S
When a contact is created in ActiveCampaign, create a ticket in Freshdesk and notify your team in Slack
New ActiveCampaign contacts immediately generate a Freshdesk ticket while Slack alerts your support channel, removing manual data entry.
F
A
S
When a ticket is created in Freshdesk, update the contact in ActiveCampaign and post an alert in Slack
Freshdesk support tickets update your ActiveCampaign contacts and notify your team on Slack in real time.
A
F
S
When a deal is created in ActiveCampaign, create a contact in Freshdesk and notify your sales channel in Slack
New ActiveCampaign deals create Freshdesk contacts and broadcast the update to your sales channel on Slack.
F
A
S
When a ticket is updated in Freshdesk, update the deal in ActiveCampaign and notify your team in Slack
Freshdesk ticket updates synchronize with ActiveCampaign deals and trigger instant Slack notifications.

Supported triggers and actions for ActiveCampaign and Freshdesk

Mix and match to build the exact automation you need

ActiveCampaign
ActiveCampaign Triggers & Actions
Instant
Tag is added to contact in ActiveCampaign
Triggers the automation when a tag is added
Try it →
Instant
Contact is added to list in ActiveCampaign
Triggers the automation when a contact is added to a list
Try it →
Instant
Contact is created in ActiveCampaign
Triggers the automation when a new contact is created
Try it →
Instant
Contact is updated in ActiveCampaign
Triggers the automation when a contact is updated
Try it →
Instant
Contact task is created in ActiveCampaign
Triggers the automation when a task is created for any contact
Try it →
Instant
Contact is unsubscribed in ActiveCampaign
Triggers the automation when a contact unsubscribes from a mailing list
Try it →
Instant
Contact note is created in ActiveCampaign
Triggers the automation when a note is added to any contact
Try it →
Instant
Automation webhook data is received in ActiveCampaign
Triggers the automation when webhook data is received
Try it →
Contact is associated with an automation in ActiveCampaign
Triggers the automation when a contact is associated with a particular automation
Try it →
Automation is created in ActiveCampaign
Triggers the automation when a new automation flow is created
Try it →
Calendar feed is created in ActiveCampaign
Triggers the automation when a new event is added to a calendar feed
Try it →
Instant
Pipeline is created in ActiveCampaign
Triggers the automation when a new pipeline is created
Try it →
Instant
Pipeline stage is created in ActiveCampaign
Triggers the automation when a pipeline stage is changed
Try it →
Instant
Deal is created in ActiveCampaign
Triggers the automation when a deal is created
Try it →
Instant
Deal is updated in ActiveCampaign
Triggers the automation when a deal is updated
Try it →
Instant
Deal task is created in ActiveCampaign
Triggers the automation when a deal task is created
Try it →
Instant
Deal task is completed in ActiveCampaign
Triggers the automation when a deal task is completed
Try it →
Instant
Deal note is created in ActiveCampaign
Triggers the automation when a deal note is created
Try it →
Instant
Campaign is initated in ActiveCampaign
Triggers the automation when a particular campaign is started
Try it →
Instant
Campaign link is clicked in ActiveCampaign
Triggers the automation when any campaign link is clicked
Try it →
Instant
Campaign is opened in ActiveCampaign
Triggers the automation when any campaign is opened
Try it →
Instant
Campaign is bounced in ActiveCampaign
Triggers the automation when a campaign is marked as bounced
Try it →
Instant
List is created in ActiveCampaign
Triggers the automation when a new list is created
Try it →
Delete contact in ActiveCampaign
Removes a contact from the address book
Try it →
Create or update contact in ActiveCampaign
Adds or update contact information
Try it →
Search contact in ActiveCampaign
Finds and retrieves contact information
Try it →
Create contact note in ActiveCampaign
Records important details and notes for a contact
Try it →
Add tag to contact in ActiveCampaign
Adds particular tag to a contact in the crm
Try it →
Get contact by id in ActiveCampaign
Retrieves a contact's information based on their id
Try it →
Remove tag from contact in ActiveCampaign
Untag the contact
Try it →
Create deal in ActiveCampaign
Generates a new deal with
Try it →
Update deal in ActiveCampaign
Updates deal information based on new criteria or changes
Try it →
Create deal task in ActiveCampaign
Creates and link a new task for a particular deal
Try it →
Delete deal in ActiveCampaign
Removes a deal entry from the system
Try it →
Search deal in ActiveCampaign
Retrieves and find a deal
Try it →
Create deal note in ActiveCampaign
Adds a note to a deal
Try it →
Add contact to automation in ActiveCampaign
Adds a contact to a automation workflow
Try it →
Subscribe/Unsubscribe contact from list in ActiveCampaign
Subscribes or unsubscribes a contact from a list
Try it →
Create tracked event in ActiveCampaign
Creates a new tracked event
Try it →
Create deal stage in ActiveCampaign
Creates a new deal stage
Try it →
Search deal owner in ActiveCampaign
Scan and retrieve the owner of a particular deal
Try it →
Delete deal stage in ActiveCampaign
Removes a deal stage from the system
Try it →
Delete deal pipeline in ActiveCampaign
Removes a deal pipeline from the system
Try it →
Create account in ActiveCampaign
Generates a new account
Try it →
Update account in ActiveCampaign
Updates account information
Try it →
Search account in ActiveCampaign
Searches for account information
Try it →
Create tag in ActiveCampaign
Generates a new tag
Try it →
Search tag in ActiveCampaign
Searches for a tag
Try it →
Create campaign in ActiveCampaign
Generates and launch a new marketing campaign
Try it →
Search list in ActiveCampaign
Scans and retrieves results for a particular list
Try it →
Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
Try it →
Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
Try it →
Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
Try it →
Get ticket time entries by Id in Freshdesk
Try it →
Search ticket in Freshdesk
Finds and retrieves ticket information
Try it →
Create Ticket in Freshdesk
Generates a new ticket
Try it →
Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
Try it →
Update ticket in Freshdesk
Updates ticket information
Try it →
Get ticket by Id in Freshdesk
Retrieves a ticket by its id
Try it →
Create Contact in Freshdesk
Adds a new contact to the database
Try it →
Update contact in Freshdesk
Updates contact information with new details
Try it →
Create Company in Freshdesk
Generates a new company profile with given details
Try it →
Search company in Freshdesk
Finds information about a company
Try it →
Search contact in Freshdesk
Finds and retrieves contact information
Try it →
Create Forum in Freshdesk
Creates a new forum
Try it →
Create Forum Category in Freshdesk
Creates a new category within a forum
Try it →
Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
Try it →
Get agent by Id in Freshdesk
Retrieves agent information based on id
Try it →
Create a forum topic in Freshdesk
Creates a new topic within a forum category
Try it →

What can you automate with ActiveCampaign + Freshdesk?

Connect your marketing automation and customer support workflows to eliminate manual data entry and keep your systems synchronized.

What you can automate?
🔄
Sync contacts between ActiveCampaign and Freshdesk automatically
Create a Freshdesk contact or support ticket the moment a new contact is created in ActiveCampaign. Eliminate manual copying and keep both systems updated in real time.
📋
Capture every submitted contact detail accurately
Map all available ActiveCampaign contact fields into Freshdesk tickets instead of just names and emails. Your support team receives complete background information for every inquiry.
🔔
Alert your support team instantly on Slack
Send immediate notifications to your support channel in Slack whenever a new contact or deal is created in ActiveCampaign. Ensure your team responds to urgent inquiries without delay.
🔀
Route actions based on submitted ticket fields
Direct high-priority support tickets to specific ActiveCampaign deals or team channels based on the criteria submitted by the customer.
📝
Keep support tickets and deals updated continuously
Modify Freshdesk tickets automatically whenever an ActiveCampaign deal changes stage, ensuring sales and support teams share a single source of truth.
🔍
Search and update instead of creating duplicate records
Check for existing records in ActiveCampaign before creating new Freshdesk tickets, preventing duplicate entries and keeping your database clean.
⏱️
Manage status changes like resolved and closed tickets
Update ActiveCampaign deals and contact statuses automatically when a Freshdesk support ticket is marked as resolved or closed.
🌐
Extend your workflow to popular apps like Google Sheets
Send your ActiveCampaign contacts and Freshdesk support tickets straight into Google Sheets to maintain comprehensive archives for reporting.
And much more...

Who is ActiveCampaign + Freshdesk integration for?

Marketing and support professionals rely on ActiveCampaign and Freshdesk to sync customer data, eliminate manual ticket creation, and keep teams aligned.

Performance marketers
Performance marketers
Customer support managers
Customer support managers
Account executives
Account executives
Operations leads
Operations leads
Success specialists
Success specialists
Data administrators
Data administrators
📈
Performance marketers
You're running marketing campaigns in ActiveCampaign but your support reporting sheet only updates when someone manually exports tickets, so the row counts you're reviewing are always a few hours behind — with this integration, every new contact lands in Freshdesk instantly and your data stays current.
Customer support managers
You manage support inquiries in Freshdesk while leads arrive through ActiveCampaign, but delays in ticket creation leave customers waiting for replies — automating both apps means every contact generates a ticket immediately and your team responds faster.
🤝
Account executives
You close deals in ActiveCampaign and depend on support history in Freshdesk, but missing ticket data makes client handoffs disjointed — connecting these apps means your support records sync automatically and client handoffs run smoothly.
📊
Operations leads
You oversee high volumes of customer contacts and support tickets every day, but manual data entry causes frequent errors across your systems — this integration means every record is created without human intervention and your database remains accurate.
🎯
Success specialists
You depend on marketing teams to hand over lead details before you can assist customers, but communication bottlenecks stall your onboarding process — automating both apps means your workflow triggers instantly and support tickets open the moment contacts arrive.
📁
Data administrators
You audit customer records across ActiveCampaign and Freshdesk regularly, but manual record updates leave persistent gaps in your history — connecting these apps means every update propagates automatically and your audit trails stay complete.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate ActiveCampaign + Freshdesk

Build and manage your ActiveCampaign + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect ActiveCampaign + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

2000+
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect ActiveCampaign to Freshdesk?
Frequently Asked Questions
You can connect ActiveCampaign to Freshdesk in 1-click using ready templates on Integrately or ask Integrately AI to build the automation. Add apps like Slack, Typeform, or Google Sheets to extend your workflow.
Can I automatically create a Freshdesk ticket when a new contact is added in ActiveCampaign?
Frequently Asked Questions
Can I connect ActiveCampaign, Freshdesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for ActiveCampaign and Freshdesk?
Frequently Asked Questions
How does ActiveCampaign handle contact data during the integration?
Frequently Asked Questions
Can Freshdesk ticket updates modify ActiveCampaign deals?
Frequently Asked Questions
Can I automate ActiveCampaign and Freshdesk without coding?
Frequently Asked Questions
Is the ActiveCampaign and Freshdesk integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect ActiveCampaign or Freshdesk With 1500+ Other Apps

ActiveCampaign
Popular ActiveCampaign Integrations
Connect ActiveCampaign to CRMs, email marketing tools, and webinar platforms to capture and nurture leads effectively.
Freshdesk
Popular Freshdesk Integrations
Sync Freshdesk with helpdesk software, project management tools, and communication channels to resolve customer issues faster.
See All
Freshdesk Integrations arrow right
No popular apps found