ActiveCampaign + HelpScout Integration

Integrate ActiveCampaign to HelpScout in one click, or tell Integrately AI how you want each contact handled. Sync customer details, update support queues, alert your team, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • ActiveCampaign
    Tag is added to contact in ActiveCampaign Instant
  • ActiveCampaign
    Contact is added to list in ActiveCampaign Instant
  • ActiveCampaign
    Contact is created in ActiveCampaign Instant
  • ActiveCampaign
    Contact is updated in ActiveCampaign Instant
  • ActiveCampaign
    Contact task is created in ActiveCampaign Instant
  • ActiveCampaign
    Contact is unsubscribed in ActiveCampaign Instant
  • ActiveCampaign
    Contact note is created in ActiveCampaign Instant
  • ActiveCampaign
    Automation webhook data is received in ActiveCampaign Instant
  • ActiveCampaign
    Contact is associated with an automation in ActiveCampaign
  • ActiveCampaign
    Automation is created in ActiveCampaign
  • ActiveCampaign
    Calendar feed is created in ActiveCampaign
  • ActiveCampaign
    Pipeline is created in ActiveCampaign Instant
  • ActiveCampaign
    Pipeline stage is created in ActiveCampaign Instant
  • ActiveCampaign
    Deal is created in ActiveCampaign Instant
  • ActiveCampaign
    Deal is updated in ActiveCampaign Instant
  • ActiveCampaign
    Deal task is created in ActiveCampaign Instant
  • ActiveCampaign
    Deal task is completed in ActiveCampaign Instant
  • ActiveCampaign
    Deal note is created in ActiveCampaign Instant
  • ActiveCampaign
    Campaign is initated in ActiveCampaign Instant
  • ActiveCampaign
    Campaign link is clicked in ActiveCampaign Instant
  • ActiveCampaign
    Campaign is opened in ActiveCampaign Instant
  • ActiveCampaign
    Campaign is bounced in ActiveCampaign Instant
  • ActiveCampaign
    List is created in ActiveCampaign Instant
  • HelpScout
    Agent is replied in HelpScout Instant
  • HelpScout
    Customer is replied in HelpScout Instant
  • HelpScout
    Conversion is created in HelpScout Instant
  • HelpScout
    Conversion tags are updated in HelpScout Instant
  • HelpScout
    Conversation is assigned in HelpScout Instant
  • HelpScout
    Customer is created in HelpScout
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2.
  • ActiveCampaign
    Delete contact in ActiveCampaign
  • ActiveCampaign
    Create or update contact in ActiveCampaign
  • ActiveCampaign
    Search contact in ActiveCampaign
  • ActiveCampaign
    Create contact note in ActiveCampaign
  • ActiveCampaign
    Add tag to contact in ActiveCampaign
  • ActiveCampaign
    Get contact by id in ActiveCampaign
  • ActiveCampaign
    Remove tag from contact in ActiveCampaign
  • ActiveCampaign
    Create deal in ActiveCampaign
  • ActiveCampaign
    Update deal in ActiveCampaign
  • ActiveCampaign
    Create deal task in ActiveCampaign
  • ActiveCampaign
    Delete deal in ActiveCampaign
  • ActiveCampaign
    Search deal in ActiveCampaign
  • ActiveCampaign
    Create deal note in ActiveCampaign
  • ActiveCampaign
    Add contact to automation in ActiveCampaign
  • ActiveCampaign
    Subscribe/Unsubscribe contact from list in ActiveCampaign
  • ActiveCampaign
    Create tracked event in ActiveCampaign
  • ActiveCampaign
    Create deal stage in ActiveCampaign
  • ActiveCampaign
    Search deal owner in ActiveCampaign
  • ActiveCampaign
    Delete deal stage in ActiveCampaign
  • ActiveCampaign
    Delete deal pipeline in ActiveCampaign
  • ActiveCampaign
    Create account in ActiveCampaign
  • ActiveCampaign
    Update account in ActiveCampaign
  • ActiveCampaign
    Search account in ActiveCampaign
  • ActiveCampaign
    Create tag in ActiveCampaign
  • ActiveCampaign
    Search tag in ActiveCampaign
  • ActiveCampaign
    Create campaign in ActiveCampaign
  • ActiveCampaign
    Search list in ActiveCampaign
  • HelpScout
    Create conversation in HelpScout
  • HelpScout
    Search conversation in HelpScout
  • HelpScout
    Create customer in HelpScout
  • HelpScout
    Search customer in HelpScout
  • HelpScout
    Add note in HelpScout
  • HelpScout
    Update customer properties in HelpScout
  • HelpScout
    Update customer in HelpScout
  • HelpScout
    Search user in HelpScout
  • HelpScout
    Send reply in HelpScout
  • HelpScout
    Search mailbox in HelpScout
  • HelpScout
    Get week report in HelpScout
  • HelpScout
    Get day report in HelpScout
  • HelpScout
    Get custom report in HelpScout

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Ready Workflows Ready Workflows for ActiveCampaign + HelpScout Integration

Capture leads, sync customer records, update support tickets, alert your team, and send follow-ups, all in just one click.

Most popular automationmost-popular-automations
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Connect more apps to your ActiveCampaign + HelpScout flow

Sync data to CRMs, message your support team, or trigger billing updates after your core workflows finish. Pick a combination and activate it in one click.

ActiveCampaign
HelpScout
+
ShopifyShopify (4)
+
CalendlyCalendly (4)
+
GmailGmail (4)
+
StripeStripe (4)
+
SlackSlack (4)
+
NotionNotion (4)
S
A
H
Create an ActiveCampaign contact and a HelpScout conversation from every new Shopify order, and log it in Shopify.
New Shopify orders instantly create ActiveCampaign contacts and HelpScout conversations so your team never misses a buyer.
S
A
H
When a Shopify refund is processed, update the ActiveCampaign contact and add a note in HelpScout.
Refund events update your ActiveCampaign marketing status and notify support agents in HelpScout.
S
A
H
Turn every Shopify customer creation into an ActiveCampaign contact and open a HelpScout customer profile.
New store customers are automatically added to ActiveCampaign and given a HelpScout profile.
S
A
H
When a Shopify product is updated, tag the ActiveCampaign contact and search the customer in HelpScout.
Product updates trigger ActiveCampaign tagging and search operations in HelpScout.

Supported triggers and actions for ActiveCampaign and HelpScout

Mix and match to build the exact automation you need

ActiveCampaign
ActiveCampaign Triggers & Actions
Instant
Tag is added to contact in ActiveCampaign
Triggers the automation when a tag is added
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Instant
Contact is added to list in ActiveCampaign
Triggers the automation when a contact is added to a list
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Instant
Contact is created in ActiveCampaign
Triggers the automation when a new contact is created
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Instant
Contact is updated in ActiveCampaign
Triggers the automation when a contact is updated
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Instant
Contact task is created in ActiveCampaign
Triggers the automation when a task is created for any contact
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Instant
Contact is unsubscribed in ActiveCampaign
Triggers the automation when a contact unsubscribes from a mailing list
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Instant
Contact note is created in ActiveCampaign
Triggers the automation when a note is added to any contact
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Instant
Automation webhook data is received in ActiveCampaign
Triggers the automation when webhook data is received
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Contact is associated with an automation in ActiveCampaign
Triggers the automation when a contact is associated with a particular automation
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Automation is created in ActiveCampaign
Triggers the automation when a new automation flow is created
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Calendar feed is created in ActiveCampaign
Triggers the automation when a new event is added to a calendar feed
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Instant
Pipeline is created in ActiveCampaign
Triggers the automation when a new pipeline is created
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Instant
Pipeline stage is created in ActiveCampaign
Triggers the automation when a pipeline stage is changed
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Instant
Deal is created in ActiveCampaign
Triggers the automation when a deal is created
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Instant
Deal is updated in ActiveCampaign
Triggers the automation when a deal is updated
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Instant
Deal task is created in ActiveCampaign
Triggers the automation when a deal task is created
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Instant
Deal task is completed in ActiveCampaign
Triggers the automation when a deal task is completed
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Instant
Deal note is created in ActiveCampaign
Triggers the automation when a deal note is created
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Instant
Campaign is initated in ActiveCampaign
Triggers the automation when a particular campaign is started
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Instant
Campaign link is clicked in ActiveCampaign
Triggers the automation when any campaign link is clicked
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Instant
Campaign is opened in ActiveCampaign
Triggers the automation when any campaign is opened
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Instant
Campaign is bounced in ActiveCampaign
Triggers the automation when a campaign is marked as bounced
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Instant
List is created in ActiveCampaign
Triggers the automation when a new list is created
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Delete contact in ActiveCampaign
Removes a contact from the address book
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Create or update contact in ActiveCampaign
Adds or update contact information
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Search contact in ActiveCampaign
Finds and retrieves contact information
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Create contact note in ActiveCampaign
Records important details and notes for a contact
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Add tag to contact in ActiveCampaign
Adds particular tag to a contact in the crm
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Get contact by id in ActiveCampaign
Retrieves a contact's information based on their id
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Remove tag from contact in ActiveCampaign
Untag the contact
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Create deal in ActiveCampaign
Generates a new deal with
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Update deal in ActiveCampaign
Updates deal information based on new criteria or changes
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Create deal task in ActiveCampaign
Creates and link a new task for a particular deal
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Delete deal in ActiveCampaign
Removes a deal entry from the system
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Search deal in ActiveCampaign
Retrieves and find a deal
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Create deal note in ActiveCampaign
Adds a note to a deal
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Add contact to automation in ActiveCampaign
Adds a contact to a automation workflow
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Subscribe/Unsubscribe contact from list in ActiveCampaign
Subscribes or unsubscribes a contact from a list
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Create tracked event in ActiveCampaign
Creates a new tracked event
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Create deal stage in ActiveCampaign
Creates a new deal stage
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Search deal owner in ActiveCampaign
Scan and retrieve the owner of a particular deal
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Delete deal stage in ActiveCampaign
Removes a deal stage from the system
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Delete deal pipeline in ActiveCampaign
Removes a deal pipeline from the system
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Create account in ActiveCampaign
Generates a new account
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Update account in ActiveCampaign
Updates account information
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Search account in ActiveCampaign
Searches for account information
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Create tag in ActiveCampaign
Generates a new tag
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Search tag in ActiveCampaign
Searches for a tag
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Create campaign in ActiveCampaign
Generates and launch a new marketing campaign
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Search list in ActiveCampaign
Scans and retrieves results for a particular list
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HelpScout
HelpScout Triggers & Actions
Instant
Agent is replied in HelpScout
Triggers the automation when an agent is replied
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Instant
Customer is replied in HelpScout
Triggers the automation when a customer is replied
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Instant
Conversion is created in HelpScout
Triggers the automation when a conversion occurs
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Instant
Conversion tags are updated in HelpScout
Triggers the automation when conversion tags are updated
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Instant
Conversation is assigned in HelpScout
Triggers the automation when someone is assigned to a conversation
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Customer is created in HelpScout
Triggers the automation when a new customer is created
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Create conversation in HelpScout
Start a new conversation with speicified recipients
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Search conversation in HelpScout
Searches for keywords within a conversation
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Create customer in HelpScout
Adds a new customer to the database
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Search customer in HelpScout
Locates and retrieves customer information
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Add note in HelpScout
Adds a note to the selected item
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Update customer properties in HelpScout
Updates customer information and properties based on particular criteria
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Update customer in HelpScout
Updates a customer's information
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Search user in HelpScout
Searches for a user
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Send reply in HelpScout
Sends a reply
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Search mailbox in HelpScout
Searches for a mailbox
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Get week report in HelpScout
Generates a report summarizing tasks completed and progress made in the past week
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Get day report in HelpScout
Retrieves and summarize daily activity and performance data for review
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Get custom report in HelpScout
Generates a personalized report based on particular criteria
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What can you automate with ActiveCampaign + HelpScout?

Streamline your customer journey by connecting marketing automation with support ticketing in one unified workflow.

What you can automate?
🔄
Sync contacts into support conversations automatically
Create a new HelpScout customer profile and open a support conversation the moment a contact is created in ActiveCampaign. Eliminate manual data entry and keep your support team ready.
📋
Capture every submitted contact field and note
Map available ActiveCampaign contact details, tags, and custom fields directly into HelpScout customer properties and private notes. Your support agents get complete context instantly.
Alert your team the moment a lead arrives
Trigger instant notifications when new contacts are created or tagged in ActiveCampaign so support and sales agents can prioritize urgent requests without delay.
🔀
Route records based on submitted contact tags
Execute different follow-up actions depending on the specific tags or lists associated with each ActiveCampaign contact. Direct high-value clients to senior support staff.
🔄
Keep customer profiles updated across both apps
Automatically update existing HelpScout customer properties whenever contact information or subscription preferences change in ActiveCampaign.
🔍
Search and update existing records safely
Check for existing customer profiles in HelpScout before creating new entries, preventing duplicate records and keeping your support history clean.
📉
Handle unsubscriptions and status changes
Automatically update customer notes or trigger specific support actions when contacts unsubscribe from ActiveCampaign lists or cancel their subscriptions.
💬
Extend your workflow to Slack and email
Connect your core ActiveCampaign and HelpScout flow with Slack or Gmail to notify internal channels and send automated confirmation messages effortlessly.
And much more...

Who is ActiveCampaign + HelpScout integration for?

Support and marketing teams waste hours manually moving subscriber data between systems, risking delayed customer replies and missed upsell opportunities.

Marketing operations leads
Marketing operations leads
Customer support managers
Customer support managers
Agency account directors
Agency account directors
Customer success specialists
Customer success specialists
Sales development reps
Sales development reps
Operations coordinators
Operations coordinators
📈
Marketing operations leads
You're tracking campaign metrics across multiple dashboards but your support data only updates when someone manually exports tickets, so the conversion counts you're optimising against are always a few hours behind — with this integration, every new contact syncs instantly and your pipeline data stays current.
Customer support managers
You need to act fast when high-value buyers submit inquiries, and right now you find out about new contacts way too late because details are trapped in marketing tools — automating both apps means every contact lands in your support desk immediately so your team can respond without delay.
🤝
Agency account directors
You answer to clients who want to see real-time progress on lead generation and support ticket resolution across platforms — this integration means all customer touchpoints flow seamlessly between your marketing and help desk systems without manual reporting.
📊
Customer success specialists
The incoming volume of subscriber inquiries is simply too high for anyone to keep up with by hand every single day — automating both apps means customer records and support tickets match up automatically without missing a single interaction.
🔄
Sales development reps
You own the next step in the pipeline and depend on marketing teams to hand over new leads before you can initiate outreach — connecting these apps means every new contact is pushed straight into your support and CRM workflow the moment they register.
🗂️
Operations coordinators
You need a reliable history of every subscriber journey but keep finding frustrating gaps where contact data failed to cross over — with this integration, every customer interaction is logged accurately between your marketing automation and support systems.
Our team

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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate ActiveCampaign + HelpScout

Build and manage your ActiveCampaign + HelpScout automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect ActiveCampaign + HelpScout with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect ActiveCampaign to HelpScout?
Frequently Asked Questions
You can connect ActiveCampaign to HelpScout instantly using 1-click ready workflows or ask Integrately AI to build custom automations. It integrates seamlessly with Shopify, Calendly, Gmail, and 1,500+ other apps.
Can I automatically create HelpScout conversations from new ActiveCampaign contacts?
Frequently Asked Questions
Can I connect ActiveCampaign, HelpScout, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for ActiveCampaign and HelpScout?
Frequently Asked Questions
How does ActiveCampaign handle contact updates with HelpScout?
Frequently Asked Questions
Can I search or update customer profiles in HelpScout automatically?
Frequently Asked Questions
Do I need coding skills to automate ActiveCampaign and HelpScout?
Frequently Asked Questions
Is the ActiveCampaign and HelpScout integration free?
Frequently Asked Questions
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You Can Also Connect ActiveCampaign or HelpScout With 1500+ Other Apps

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