Activechat + Chatrace Integration

Integrate Activechat to Chatrace in one click, or tell Integrately AI how you want each lead handled. Capture bot responses, update contact custom fields, assign tags, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Activechat
    Response is captured from bot in Activechat Instant
  • Chatrace
    Order is created in Chatrace Instant
  • Chatrace
    Order is concluded in Chatrace Instant
  • Chatrace
    Order is canceled in Chatrace Instant
  • Chatrace
    Tag is applied in Chatrace Instant
  • Chatrace
    Tag is removed in Chatrace Instant
  • Chatrace
    Subscriber is created in Chatrace Instant
  • Chatrace
    User is unsubscribed from bot in Chatrace Instant
  • Chatrace
    Custom field value is changed in Chatrace Instant
  • Chatrace
    User is subscribed to sequence in Chatrace Instant
  • Chatrace
    User is unsubscribed from sequence in Chatrace Instant
  • Chatrace
    Cart is abandoned in Chatrace Instant
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2.
  • Chatrace
    Create SMS contact in Chatrace
  • Chatrace
    Create tag in Chatrace
  • Chatrace
    Seach user in Chatrace
  • Chatrace
    Set contact custom field in Chatrace

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Ready WorkflowsReady Workflows   for Activechat + Chatrace Integration

Capture responses, update custom fields, assign tags, trigger sequences, and send follow-ups, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Activechat + Chatrace flow

Sync bot interactions and contact updates with your store, email lists, spreadsheets, and team channels. Pick a combination and activate it in one click.

Activechat
Chatrace
+
ShopifyShopify (4)
+
MailchimpMailchimp (4)
+
Facebook Lead AdsFacebook Lead Ads (4)
+
Google SheetsGoogle Sheets (4)
+
SlackSlack (4)
+
StripeStripe (4)
A
C
S
When a response is captured in Activechat, update the contact in Chatrace and create a customer in Shopify.
Every Activechat bot response instantly updates Chatrace custom fields and creates a new customer profile in Shopify without manual data entry.
A
C
S
When a response is captured in Activechat, add a tag in Chatrace and create an order in Shopify.
Tag chat respondents in Chatrace and generate Shopify orders automatically the moment an Activechat bot response is recorded.
C
S
A
When an order is created in Chatrace, update the customer in Shopify and set a custom field in Activechat.
Sync new Chatrace orders with Shopify customer profiles and track fulfillment data effortlessly.
A
C
S
Use Claude to evaluate Shopify order details from Chatrace bot responses, update Chatrace, and log in Shopify.
Use Claude to analyse chatbot order intent before updating Chatrace and Shopify records automatically.

Supported triggers and actions for Activechat and Chatrace

Mix and match to build the exact automation you need

Activechat
Activechat Triggers & Actions
Instant
Response is captured from bot in Activechat
Triggers the automation when a response is captured from a bot
Try it →
No action is available
Chatrace
Chatrace Triggers & Actions
Instant
Order is created in Chatrace
Triggers the automation when a new order is created
Try it →
Instant
Order is concluded in Chatrace
Triggers the automation when an order is concluded
Try it →
Instant
Order is canceled in Chatrace
Triggers the automation when an order is canceled
Try it →
Instant
Tag is applied in Chatrace
Triggers the automation when a tag is added
Try it →
Instant
Tag is removed in Chatrace
Triggers the automation when a tag is added
Try it →
Instant
Subscriber is created in Chatrace
Triggers the automation when a new subscriber is added
Try it →
Instant
User is unsubscribed from bot in Chatrace
Triggers the automation when user unsubscribes from the bot
Try it →
Instant
Custom field value is changed in Chatrace
Triggers the automation when the value of a custom field changes
Try it →
Instant
User is subscribed to sequence in Chatrace
Triggers the automation when a user is subscribed to a sequence
Try it →
Instant
User is unsubscribed from sequence in Chatrace
Triggers the automation when a user is unsubscribed from a sequence
Try it →
Instant
Cart is abandoned in Chatrace
Triggers the automation when a user abandons their cart
Try it →
Create SMS contact in Chatrace
Adds a new sms contact
Try it →
Create tag in Chatrace
Generates a new tag
Try it →
Seach user in Chatrace
Searches for a user
Try it →
Set contact custom field in Chatrace
Sets a custom field for a contact
Try it →

What can you automate with Activechat + Chatrace?

Streamline your chat marketing funnels by connecting Activechat responses directly to Chatrace actions and third-party tools.

What you can automate?
🤖
Sync chatbot responses to Chatrace contacts
Capture bot responses in Activechat and automatically update contact custom fields and subscriber profiles in Chatrace without manual intervention.
📝
Capture every submitted chat field
Map all available user inputs from your chatbot conversations into Chatrace custom fields so you never lose critical customer preference data.
🔔
Alert team members instantly
Trigger instant team notifications and contact updates the moment a high-intent user response is captured in your chatbot.
🔀
Route chats based on user input
Apply different tags or custom field values in Chatrace depending on the specific answers provided during Activechat conversations.
🔄
Keep contact records up to date
Ensure customer profiles, tags, and sequence subscriptions stay synchronised across Activechat and Chatrace as interactions evolve.
🏷️
Manage subscriber tags automatically
Apply and remove tags in Chatrace based on triggers and responses from your Activechat marketing funnels.
💳
Track order milestones and cart events
Automate workflows when orders are created, concluded, canceled, or abandoned in Chatrace to maintain clean financial records.
🔗
Extend workflows to popular business apps
Connect your Activechat and Chatrace core flow to spreadsheets, email tools, payment gateways, and CRMs in one click.
And much more...

Who is Activechat + Chatrace integration for?

Customer support teams, marketers, and sales professionals using Activechat and Chatrace can eliminate manual data entry and keep their systems aligned.

Sales and marketing managers
Sales and marketing managers
Support and sales teams
Support and sales teams
Agency account directors
Agency account directors
E-commerce operations teams
E-commerce operations teams
Sales representatives
Sales representatives
Customer success leads
Customer success leads
📈
Sales and marketing managers
You rely on chatbot responses and chat activity reports to review campaign performance, but delayed data updates mean your conversion numbers are always lagging behind — this integration means every bot response flows instantly into your tracking tools and reports stay accurate.
Support and sales teams
You need to respond to high-intent chatbot leads immediately, but manual handoffs cause hours of delay before anyone notices a new submission — with this integration, every captured response triggers instant contact updates and team notifications so you never miss a lead.
🤝
Agency account directors
You manage client marketing funnels and need to prove chatbot ROI, but manual record-keeping leaves gaps that make tracking difficult — automating both apps means every lead and tag change is logged immediately for clear client reporting.
📊
E-commerce operations teams
You handle a high volume of chat interactions and customer inquiries every day, but manual contact creation cannot keep pace with the influx — with this integration, every response and subscriber update is handled instantly without manual bottlenecks.
🔄
Sales representatives
You depend on marketing funnels to hand over qualified chatbot leads, but delays in contact creation leave leads waiting in limbo — this integration means every captured bot response transfers instantly to your sales systems for immediate follow-up.
🗂️
Customer success leads
You need a complete history of customer interactions across chat platforms, but manual logging leads to missing records and blind spots — connecting these apps means every interaction and tag is recorded accurately without gaps.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Activechat + Chatrace

Build and manage your Activechat + Chatrace automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Activechat + Chatrace with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Activechat to Chatrace?
Frequently Asked Questions
You can connect Activechat and Chatrace in one click using ready-made templates on Integrately or by asking Integrately AI to build the automation. It also links with Shopify, Google Sheets, Slack, and 1,500+ other apps.
Can I sync Activechat bot responses with Chatrace custom fields automatically?
Frequently Asked Questions
Can I connect Activechat, Chatrace, and Shopify?
Frequently Asked Questions
What is a good Zapier alternative for Activechat and Chatrace?
Frequently Asked Questions
How does Activechat handle bot response triggers in automations?
Frequently Asked Questions
How does Chatrace manage subscriber tags and custom fields?
Frequently Asked Questions
Can I set up this automation without writing any code?
Frequently Asked Questions
Is the Activechat and Chatrace integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Activechat or Chatrace With 1500+ Other Apps

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