Adobe Commerce (Magento) + Drift Integration

Integrate Adobe Commerce (Magento) to Drift in one click, or tell Integrately AI how you want each order handled. Create a Drift contact for every new store order and keep customer profiles up to date, log interaction events, and trigger follow-ups automatically.

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1.
  • Adobe Commerce (Magento)
    Order is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Order is updated in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Customer is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order invoice is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Product is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order shipment is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order credit memo is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Customer group is created in Adobe Commerce (Magento)
  • Drift
    Email is identified in Drift Instant
  • Drift
    User reached goal in Drift Instant
  • Drift
    New Conversation is started in Drift Instant
  • Drift
    Conversation is pushed in Drift Instant
  • Drift
    Message is created in Drift Instant
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2.
  • Adobe Commerce (Magento)
    Create customer in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Get customer by id in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create sales order invoice in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Get order by id in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create product in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create sales order comment in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create category in Adobe Commerce (Magento)
  • Drift
    Create Contact in Drift
  • Drift
    Update Contact in Drift
  • Drift
    Update contact via non-Drift Id in Drift
  • Drift
    Search contact by email in Drift
  • Drift
    Create Timeline Event in Drift
  • Drift
    Create Conversation in Drift

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Ready Workflows Ready Workflows for Adobe Commerce (Magento) + Drift Integration

Capture store orders, create Drift contacts, update customer profiles, log events, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Adobe Commerce (Magento) + Drift Integration

Create Drift user for new Adobe Commerce (Magento) customer

As a business, you want to be able to keep track of all of your customers, no matter where they are. With Adobe Commerce (Magento) and Drift integration, this is easy to do.

Just activate this integration and next time a customer is created in Adobe Commerce (Magento), a corresponding user will be automatically created in Drift.

This way, you can always keep track of your customers and their orders. It's a great way to improve customer service and keep your business running smoothly.
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Connect more apps to your Adobe Commerce (Magento) + Drift flow

Connect your store orders and customer conversations to CRMs, email campaigns, and support tools. Pick a combination and activate it in one click.

Adobe Commerce (Magento)
Drift
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SalesforceSalesforce (4)
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MailchimpMailchimp (3)
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ZendeskZendesk (3)
+
Google Analytics 4Google Analytics 4 (3)
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StripeStripe (3)
+
SlackSlack (3)
A
D
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Create a Salesforce contact when an Adobe Commerce (Magento) customer is created, and add a contact in Drift
New Adobe Commerce (Magento) customers appear instantly in Salesforce and Drift, keeping your sales pipeline aligned without manual entry.
D
A
S
Create a Salesforce lead when a new Drift conversation starts, and log the order in Adobe Commerce (Magento)
Capture new Drift conversations as Salesforce leads while keeping order details updated in Adobe Commerce (Magento).
A
D
S
When an Adobe Commerce (Magento) order is updated, update the Salesforce record and log a timeline event in Drift
Keep Salesforce and Drift fully synchronised whenever an Adobe Commerce (Magento) order undergoes modifications.
A
S
D
Use ChatGPT to analyse Adobe Commerce (Magento) customer data, create a Salesforce lead, and update Drift
Use AI to evaluate Adobe Commerce (Magento) customer profiles before creating a Salesforce lead and updating Drift records.

Supported triggers and actions for Adobe Commerce (Magento) and Drift

Mix and match to build the exact automation you need

Adobe Commerce (Magento)
Adobe Commerce (Magento) Triggers & Actions
Order is created in Adobe Commerce (Magento)
Triggers the automation when a new order is created
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Order is updated in Adobe Commerce (Magento)
Triggers the automation when any order is updated
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Customer is created in Adobe Commerce (Magento)
Triggers the automation when a customer is created
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Sales order invoice is created in Adobe Commerce (Magento)
Triggers the automation when a sales order invoice is created
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Product is created in Adobe Commerce (Magento)
Triggers the automation when a new product is created
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Sales order shipment is created in Adobe Commerce (Magento)
Triggers the automation when a sales order shipment is created
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Sales order credit memo is created in Adobe Commerce (Magento)
Triggers the automation when a sales order credit memo is created
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Customer group is created in Adobe Commerce (Magento)
Triggers the automation when a new customer group is created
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Create customer in Adobe Commerce (Magento)
Adds a new customer to the database
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Get customer by id in Adobe Commerce (Magento)
Retrieves customer information based on their id
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Create sales order invoice in Adobe Commerce (Magento)
Creates a new sales order invoice
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Get order by id in Adobe Commerce (Magento)
Retrieves an order by its id
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Create product in Adobe Commerce (Magento)
Generates and launch new products
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Create sales order comment in Adobe Commerce (Magento)
Creates a comment for a sales order
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Create category in Adobe Commerce (Magento)
Creates a new category for better organization
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Drift
Drift Triggers & Actions
Instant
Email is identified in Drift
Triggers the automation when email address of any lead is captured
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Instant
User reached goal in Drift
Triggers the automation when the user reaches a particular goal
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Instant
New Conversation is started in Drift
Triggers the automation when a new conversation is initiated
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Instant
Conversation is pushed in Drift
Triggers the automation when a conversation is pushed to another user or team
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Instant
Message is created in Drift
Triggers the automation when a new message is created
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Create Contact in Drift
Adds a new contact to the database
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Update Contact in Drift
Updates contact information with new details
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Update contact via non-Drift Id in Drift
Updates a contact's information using a non-drift id
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Search contact by email in Drift
Finds and retrieves contact information using their email address
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Create Timeline Event in Drift
Creates a new timeline event
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Create Conversation in Drift
Start a new conversation with speicified recipients
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What can you automate with Adobe Commerce (Magento) + Drift?

Streamline customer communication, sync store orders, and eliminate manual data entry between your e-commerce platform and chat workflows.

What you can automate?
🔄
Create Drift contacts from new store orders
Automatically generate a new contact in Drift whenever an order is created in Adobe Commerce (Magento). Your sales and support teams gain instant visibility into active buyers.
📝
Capture every submitted customer field
Map detailed customer information from Adobe Commerce (Magento) directly into Drift contact properties instead of just basic names, ensuring complete profiles.
🔔
Notify the right team member instantly
Trigger instant notifications in messaging tools or chat workflows the moment a high-value customer order is processed or a new conversation starts.
🔀
Route conversations based on order data
Direct customer chats to specific support agents or departments depending on the order value or customer group submitted in Adobe Commerce (Magento).
📊
Keep destination records up to date
Synchronise order updates, status changes, and customer modifications between Adobe Commerce (Magento) and Drift in real time.
🔍
Search and update instead of creating duplicates
Check whether a customer already exists in Drift before creating a new entry, keeping your database clean and organized.
⚡
Handle later status changes and invoices
Manage sales order invoices, shipments, and credit memos by triggering automated timeline updates in Drift when order statuses change.
🔗
Extend flows to popular supporting apps
Connect your core Adobe Commerce (Magento) and Drift workflow to CRMs, email marketing tools, or helpdesks for comprehensive operations.
And much more...

Who is Adobe Commerce (Magento) + Drift integration for?

E-commerce managers, support teams, and store owners who need instant visibility into customer orders and conversations without manual data entry across platforms.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Client account managers
Client account managers
E-commerce operations teams
E-commerce operations teams
Sales development reps
Sales development reps
Database administrators
Database administrators
📈
Performance marketers
You're reviewing conversion metrics and sales figures across multiple channels, but your reporting dashboards only update when someone manually exports store orders, so the revenue counts you're optimising against are always a few hours behind — with this integration, every new order populates your reports instantly and your data stays current.
⚡
Customer support leads
You manage incoming customer inquiries and chat sessions, but your team finds out about store purchases too late to assist active buyers effectively — automating both apps means every customer order syncs directly with Drift chats, ensuring your support staff has immediate order context.
🤝
Client account managers
You answer to key clients and stakeholders who want to see real-time order processing and chat engagement metrics, but compiling manual status reports takes hours every week — integrating these apps means your progress trackers update automatically and stakeholders always see accurate figures.
📦
E-commerce operations teams
You handle high transaction volumes across your online store, but the order frequency is too high for anyone to keep customer communication synced by hand — connecting these apps means every order record and customer interaction updates without manual intervention.
👤
Sales development reps
You own customer outreach and depend on upstream store registration data to hand over qualified leads, but manual delays leave prospects waiting too long for a response — this integration means every new customer record triggers immediate engagement in Drift.
🗂️
Database administrators
You need a reliable customer history across all business systems, but manual data transfers keep leaving gaps in your customer logs — automating both apps means every order and conversation logs securely into your systems without missing entries.
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Why choose Integrately to automate Adobe Commerce (Magento) + Drift

Build and manage your Adobe Commerce (Magento) + Drift automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Adobe Commerce (Magento) + Drift with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Adobe Commerce (Magento) to Drift?
Frequently Asked Questions
You can connect Adobe Commerce (Magento) to Drift instantly using 1-click ready workflows on Integrately. Choose a template, connect your accounts, and activate your automation. You can also use Integrately AI to build custom multi-step processes alongside apps like Salesforce, Mailchimp, and Slack.
Can I automatically create a Drift contact when an Adobe Commerce (Magento) order is created?
Frequently Asked Questions
Can I connect Adobe Commerce (Magento), Drift, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Adobe Commerce (Magento) and Drift?
Frequently Asked Questions
How does Adobe Commerce (Magento) handle customer data during order synchronization?
Frequently Asked Questions
Can Drift trigger updates when a new conversation starts?
Frequently Asked Questions
Do I need coding skills to automate Adobe Commerce (Magento) and Drift?
Frequently Asked Questions
Is the Adobe Commerce (Magento) and Drift integration free?
Frequently Asked Questions
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