Adobe Commerce (Magento) + Freshworks CRM (Freshsales Suite) Integration

Integrate Adobe Commerce (Magento) to Freshworks CRM (Freshsales Suite) in one click, or tell Integrately AI how you want each customer handled. Sync orders and contacts, update customer records, alert your sales team, and trigger follow-ups automatically.

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1.
  • Adobe Commerce (Magento)
    Order is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Order is updated in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Customer is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order invoice is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Product is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order shipment is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order credit memo is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Customer group is created in Adobe Commerce (Magento)
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
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2.
  • Adobe Commerce (Magento)
    Create customer in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Get customer by id in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create sales order invoice in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Get order by id in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create product in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create sales order comment in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create category in Adobe Commerce (Magento)
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)

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Ready Workflows Ready Workflows for Adobe Commerce (Magento) + Freshworks CRM (Freshsales Suite) Integration

Sync store customers, create matching CRM contacts, update orders, alert your team, and track deals, all in just one click.

Most popular automationsmost-popular-automations
Adobe Commerce (Magento) + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact from new Adobe Commerce (Magento) customer

If you're an ecommerce business owner who uses Adobe Commerce (Magento) to power your online store, you'll be happy to know that when a new contact is created in Freshworks CRM (Freshsales Suite), this automation will automatically create a customer in Adobe Commerce (Magento).

This means that you can keep track of all your customers and their orders in one place, making it easy to manage your business.
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Activate
Freshworks CRM (Freshsales Suite) + Adobe Commerce (Magento) Integration

Create Adobe Commerce (Magento) customer for new Freshworks CRM (Freshsales Suite) contact

Creating a new Adobe Commerce (Magento) customer for every new Freshworks CRM (Freshsales Suite) contact is a great way to keep your databases in sync. This way, you can be sure that your customers' information is accurate and up to date, and that you're able to track their purchase history.

Additionally, this Freshworks CRM (Freshsales Suite) - Adobe Commerce (Magento) integration can help you to better understand your customers' needs and preferences, and to target your marketing efforts more effectively. By keeping your Adobe Commerce (Magento) and Freshworks CRM (Freshsales Suite) systems in sync, you can provide a better experience for your customers and thereby improve your business's bottom line.
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Activate
Adobe Commerce (Magento) + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact from new Adobe Commerce (Magento) order

As an online store owner, you're likely using Adobe Commerce (Magento) to manage your sales. And if you're like most business owners, you also use a customer relationship management (CRM) tool to keep track of your customers' contact information.

But did you know that you can easily integrate Adobe Commerce (Magento) with Freshworks CRM (Freshsales Suite)? This integration will allow you to automatically create a contact for each new order in Freshworks CRM (Freshsales Suite).

Not only will this save you time, but it will also ensure that your customer data is always up-to-date.
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Activate
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Connect more apps to your Adobe Commerce (Magento) + Freshworks CRM (Freshsales Suite) flow

Sync store data to marketing tools, log transactions in accounting platforms, and notify your team on messaging apps once your core automation runs. Pick a combination and activate it in one click.

Adobe Commerce (Magento)
Freshworks CRM (Freshsales Suite)
+
ShopifyShopify (4)
+
MailchimpMailchimp (4)
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SlackSlack (4)
+
QuickBooks OnlineQuickBooks Online (3)
+
Google Analytics 4Google Analytics 4 (3)
+
ZendeskZendesk (3)
A
S
F
Add every new Adobe Commerce (Magento) customer to Shopify, and create a contact in Freshworks CRM (Freshsales Suite)
New Adobe Commerce (Magento) customers appear in Shopify instantly and create a contact in Freshworks CRM (Freshsales Suite), eliminating manual data entry.
A
S
F
When an order is created in Adobe Commerce (Magento), create a Shopify product and update a deal in Freshworks CRM (Freshsales Suite)
Orders in Adobe Commerce (Magento) trigger product updates in Shopify and update deals in Freshworks CRM (Freshsales Suite) automatically.
A
S
F
When a product is created in Adobe Commerce (Magento), add it to Shopify and create a product in Freshworks CRM (Freshsales Suite)
New Adobe Commerce (Magento) products populate Shopify catalogs and Freshworks CRM (Freshsales Suite) inventories instantly.
A
S
F
When a sales order shipment is created in Adobe Commerce (Magento), update Shopify fulfillment and create a task in Freshworks CRM (Freshsales Suite)
Shipment updates in Adobe Commerce (Magento) trigger Shopify fulfillment actions and create tracking tasks in Freshworks CRM (Freshsales Suite).

Supported triggers and actions for Adobe Commerce (Magento) and Freshworks CRM (Freshsales Suite)

Mix and match to build the exact automation you need

Adobe Commerce (Magento)
Adobe Commerce (Magento) Triggers & Actions
Order is created in Adobe Commerce (Magento)
Triggers the automation when a new order is created
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Order is updated in Adobe Commerce (Magento)
Triggers the automation when any order is updated
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Customer is created in Adobe Commerce (Magento)
Triggers the automation when a customer is created
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Sales order invoice is created in Adobe Commerce (Magento)
Triggers the automation when a sales order invoice is created
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Product is created in Adobe Commerce (Magento)
Triggers the automation when a new product is created
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Sales order shipment is created in Adobe Commerce (Magento)
Triggers the automation when a sales order shipment is created
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Sales order credit memo is created in Adobe Commerce (Magento)
Triggers the automation when a sales order credit memo is created
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Customer group is created in Adobe Commerce (Magento)
Triggers the automation when a new customer group is created
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Create customer in Adobe Commerce (Magento)
Adds a new customer to the database
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Get customer by id in Adobe Commerce (Magento)
Retrieves customer information based on their id
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Create sales order invoice in Adobe Commerce (Magento)
Creates a new sales order invoice
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Get order by id in Adobe Commerce (Magento)
Retrieves an order by its id
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Create product in Adobe Commerce (Magento)
Generates and launch new products
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Create sales order comment in Adobe Commerce (Magento)
Creates a comment for a sales order
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Create category in Adobe Commerce (Magento)
Creates a new category for better organization
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Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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What can you automate with Adobe Commerce (Magento) + Freshworks CRM (Freshsales Suite)?

Streamline store management and sales pipeline tracking with reliable automated workflows.

What you can automate?
🔄
Sync store customers to sales contacts automatically
Turn every new Adobe Commerce (Magento) customer registration into a contact in Freshworks CRM (Freshsales Suite) instantly. Eliminate manual data entry and ensure sales teams have immediate access to buyer profiles.
📋
Capture complete order details across platforms
Map all submitted order fields from Adobe Commerce (Magento) into Freshworks CRM (Freshsales Suite) deals and notes. Your CRM records capture every detail needed for follow-up and revenue tracking.
🔔
Alert your team the moment an order arrives
Notify your sales channel or team members instantly whenever a new order is created in Adobe Commerce (Magento). Keep stakeholders informed of store activity without checking dashboards.
🔀
Route deals based on order amounts and criteria
Evaluate order totals or customer groups from Adobe Commerce (Magento) to create priority deals or standard accounts in Freshworks CRM (Freshsales Suite). Direct high-value buyers to senior reps automatically.
🔄
Keep CRM pipelines updated as store orders change
Update existing deals in Freshworks CRM (Freshsales Suite) whenever order statuses or invoices are modified in Adobe Commerce (Magento). Keep sales pipelines reflecting true store revenue.
🔍
Prevent duplicate records with smart search and update
Search existing records by email or ID before creating entries in Freshworks CRM (Freshsales Suite). Update current contacts instead of generating duplicate entries for repeat store buyers.
💳
Handle refunds, shipments, and billing updates
Trigger pipeline updates and task creation in Freshworks CRM (Freshsales Suite) when credit memos, invoices, or shipments are created in Adobe Commerce (Magento). Keep fulfillment and sales synchronized.
🔌
Extend your workflow to messaging and marketing apps
Connect Adobe Commerce (Magento) and Freshworks CRM (Freshsales Suite) to Slack, Mailchimp, or QuickBooks Online for multi-step automations. Keep finance, marketing, and sales aligned across your tech stack.
And much more...

Who is Adobe Commerce (Magento) + Freshworks CRM (Freshsales Suite) integration for?

Connect Adobe Commerce (Magento) and Freshworks CRM (Freshsales Suite) to keep customer data, sales pipelines, and store orders synchronized across your entire team.

Performance marketers
Performance marketers
Sales reps
Sales reps
Account managers
Account managers
E-commerce managers
E-commerce managers
Customer support leads
Customer support leads
Operations directors
Operations directors
📈
Performance marketers
You're running campaigns across multiple storefronts but your revenue report only updates when someone manually exports orders, so the conversion counts you're optimizing against are always a few hours behind — this integration means every new order lands in your CRM instantly and your data stays current.
⚡
Sales reps
You need to follow up with high-value buyers immediately after checkout, and you find out about new orders too late when customer data is copied by hand — automating both apps means every customer registration creates a CRM contact right away and you can reach out while interest is high.
🤝
Account managers
You answer to key corporate clients who want to see their enterprise store orders and account activity reflected in pipeline stages without delay — connecting these apps means every new corporate order updates your CRM deals instantly and client reviews show accurate progress.
📊
E-commerce managers
The order volume on your store is too high for anyone to keep customer records updated by hand across platforms without making mistakes — this integration means every transaction syncs automatically and your customer databases match without manual intervention.
🎧
Customer support leads
You own customer onboarding and depend on someone upstream to hand over store buyer details before you can assist them — automating both apps means every new customer creation triggers a CRM task instantly and your team starts onboarding without waiting.
📁
Operations directors
You need a reliable transaction history for audits and keep finding gaps where store invoices failed to reach your sales records — with this integration, every sales order invoice registers in your CRM cleanly and audit trails remain complete.
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Why choose Integrately to automate Adobe Commerce (Magento) + Freshworks CRM (Freshsales Suite)

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Connect Adobe Commerce (Magento) + Freshworks CRM (Freshsales Suite) with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Adobe Commerce (Magento) to Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
You can connect Adobe Commerce (Magento) to Freshworks CRM (Freshsales Suite) instantly using 1-click workflows on Integrately, or use Integrately AI to build custom automations with Shopify, Slack, and Mailchimp.
Can I automatically sync Adobe Commerce (Magento) customers to Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
Can I connect Adobe Commerce (Magento), Freshworks CRM (Freshsales Suite), and Shopify?
Frequently Asked Questions
What is a good Zapier alternative for Adobe Commerce (Magento) and Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
How are new orders handled when created in Adobe Commerce (Magento)?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) receive updates from Adobe Commerce (Magento)?
Frequently Asked Questions
Can I automate Adobe Commerce (Magento) and Freshworks CRM (Freshsales Suite) without coding?
Frequently Asked Questions
Is the Adobe Commerce (Magento) and Freshworks CRM (Freshsales Suite) integration free?
Frequently Asked Questions
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