Adobe Commerce (Magento) + Trengo Integration

Integrate Adobe Commerce (Magento) to Trengo in one click, or tell Integrately AI how you want each order handled. Log customer interactions, assign communication tickets, notify support agents, and track follow-ups automatically.

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1.
  • Adobe Commerce (Magento)
    Order is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Order is updated in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Customer is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order invoice is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Product is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order shipment is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Sales order credit memo is created in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Customer group is created in Adobe Commerce (Magento)
  • Trengo
    New inbound message is added in Trengo Instant
  • Trengo
    New outbound message is added in Trengo Instant
  • Trengo
    New internal note is added in Trengo Instant
  • Trengo
    Phone call is missed in Trengo Instant
  • Trengo
    Phone call is ended in Trengo Instant
  • Trengo
    Phone call is started in Trengo Instant
  • Trengo
    Ticket is assigned in Trengo Instant
  • Trengo
    Ticket is closed in Trengo Instant
  • Trengo
    Ticket is reopened in Trengo Instant
  • Trengo
    Ticket marked as spam in Trengo Instant
  • Trengo
    Ticket unmarked as spam in Trengo Instant
  • Trengo
    Ticket label is added in Trengo Instant
Arrow Right
2.
  • Adobe Commerce (Magento)
    Create customer in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Get customer by id in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create sales order invoice in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Get order by id in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create product in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create sales order comment in Adobe Commerce (Magento)
  • Adobe Commerce (Magento)
    Create category in Adobe Commerce (Magento)
  • Trengo
    Add comment on ticket in Trengo
  • Trengo
    Send a message in Trengo
  • Trengo
    Send a WhatsApp message template in Trengo
  • Trengo
    Send message to ticket in Trengo
  • Trengo
    Send media message to ticket in Trengo
  • Trengo
    Create a ticket in Trengo
  • Trengo
    Reopen a ticket in Trengo
  • Trengo
    Attach a label in Trengo
  • Trengo
    Assign a ticket in Trengo
  • Trengo
    Close ticket in Trengo
  • Trengo
    Mark ticket as spam in Trengo
  • Trengo
    Unmark ticket as spam in Trengo
  • Trengo
    Mark a ticket as favorite in Trengo
  • Trengo
    Unmark a ticket as favorite in Trengo
  • Trengo
    Create a user in Trengo
  • Trengo
    Log a phone call in Trengo
  • Trengo
    Create contact in Trengo
  • Trengo
    Search contact in Trengo
  • Trengo
    Get contact by ID in Trengo
  • Trengo
    Update contact in Trengo
  • Trengo
    Delete contact in Trengo

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Ready Workflows Ready Workflows for Adobe Commerce (Magento) + Trengo Integration

Create communication tickets, log customer details, assign support agents, and notify your team, all in just one click.

Most popular automationsmost-popular-automations
Adobe Commerce (Magento) + Trengo Integration

Create Trengo ticket for new Adobe Commerce (Magento) order

When you are running an online business, it is important to have a strong customer support system in place. So ,if your business uses Adobe Commerce (Magento) to manage order, you can use Trengo to create ticket for each order.

In this way, you'll have a record of all the orders that have been placed, and you can track the progress of each one. Creating ticket for Adobe Commerce (Magento) order is a great way to keep your business organized and ensure that no detail is missed.

Set up this integration so that Trengo starts working in tandem with Adobe Commerce (Magento).
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Adobe Commerce (Magento) + Trengo Integration

Create Trengo user for new Adobe Commerce (Magento) customer

As a business, you want to be able to keep track of all of your customers, no matter where they are. With Adobe Commerce (Magento) and Trengo integration, this is easy to do.

Just activate this integration and next time a customer is created in Adobe Commerce (Magento), a corresponding user will be automatically created in Trengo.

This way, you can always keep track of your customers and their orders. It's a great way to improve customer service and keep your business running smoothly.
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Connect more apps to your Adobe Commerce (Magento) + Trengo flow

Sync your core customer data with marketing, support, and finance tools to keep operations aligned across teams. Pick a combination and activate it in one click.

Adobe Commerce (Magento)
Trengo
+
ShopifyShopify (4)
+
HubSpotHubSpot (4)
+
MailchimpMailchimp (4)
+
SlackSlack (4)
+
Google SheetsGoogle Sheets (4)
+
QuickBooks OnlineQuickBooks Online (4)
A
T
S
When an order is created in Adobe Commerce (Magento), create a ticket in Trengo and create a customer in Shopify
New Adobe Commerce (Magento) orders instantly generate support tickets in Trengo and sync customers to Shopify without manual data entry.
A
T
S
When an order is updated in Adobe Commerce (Magento), add comment on ticket in Trengo and create a product in Shopify
Order updates in Adobe Commerce (Magento) add comments to Trengo tickets and sync new products to Shopify in real time.
A
T
S
When a customer is created in Adobe Commerce (Magento), create contact in Trengo and create a customer in Shopify
New Adobe Commerce (Magento) customers are automatically registered as contacts in Trengo and added to your Shopify customer list.
A
T
S
When a sales order invoice is created in Adobe Commerce (Magento), close ticket in Trengo and create an order in Shopify
Invoiced Adobe Commerce (Magento) orders close corresponding Trengo tickets and log the transaction in Shopify.

Supported triggers and actions for Adobe Commerce (Magento) and Trengo

Mix and match to build the exact automation you need

Adobe Commerce (Magento)
Adobe Commerce (Magento) Triggers & Actions
Order is created in Adobe Commerce (Magento)
Triggers the automation when a new order is created
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Order is updated in Adobe Commerce (Magento)
Triggers the automation when any order is updated
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Customer is created in Adobe Commerce (Magento)
Triggers the automation when a customer is created
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Sales order invoice is created in Adobe Commerce (Magento)
Triggers the automation when a sales order invoice is created
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Product is created in Adobe Commerce (Magento)
Triggers the automation when a new product is created
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Sales order shipment is created in Adobe Commerce (Magento)
Triggers the automation when a sales order shipment is created
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Sales order credit memo is created in Adobe Commerce (Magento)
Triggers the automation when a sales order credit memo is created
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Customer group is created in Adobe Commerce (Magento)
Triggers the automation when a new customer group is created
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Create customer in Adobe Commerce (Magento)
Adds a new customer to the database
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Get customer by id in Adobe Commerce (Magento)
Retrieves customer information based on their id
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Create sales order invoice in Adobe Commerce (Magento)
Creates a new sales order invoice
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Get order by id in Adobe Commerce (Magento)
Retrieves an order by its id
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Create product in Adobe Commerce (Magento)
Generates and launch new products
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Create sales order comment in Adobe Commerce (Magento)
Creates a comment for a sales order
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Create category in Adobe Commerce (Magento)
Creates a new category for better organization
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Trengo
Trengo Triggers & Actions
Instant
New inbound message is added in Trengo
Triggers the automation when a new message is received
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Instant
New outbound message is added in Trengo
Triggers the automation when a new outbound message is added
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Instant
New internal note is added in Trengo
Triggers the automation when a new internal note is added
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Instant
Phone call is missed in Trengo
Triggers the automation when a phone call is missed
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Instant
Phone call is ended in Trengo
Triggers the automation when a phone call is ended
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Instant
Phone call is started in Trengo
Triggers the automation when a phone call is started
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Instant
Ticket is assigned in Trengo
Triggers the automation when a ticket is assigned to a team member
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Instant
Ticket is closed in Trengo
Triggers the automation when a ticket is closed
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Instant
Ticket is reopened in Trengo
Triggers the automation when a ticket is reopened
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Instant
Ticket marked as spam in Trengo
Triggers the automation when a ticket is marked as spam
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Instant
Ticket unmarked as spam in Trengo
Triggers the automation when the spam label from any ticket is removed
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Instant
Ticket label is added in Trengo
Triggers the automation when a new label is added to a ticket
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Add comment on ticket in Trengo
Sends a message to a ticket
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Send a message in Trengo
Sends a message to a recipient
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Send a WhatsApp message template in Trengo
Sends a whatsapp message template
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Send message to ticket in Trengo
Sends a message to a ticket
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Send media message to ticket in Trengo
Sends a media message to a ticket
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Create a ticket in Trengo
Generates a new ticket
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Reopen a ticket in Trengo
Reopens a ticket
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Attach a label in Trengo
Assigns a label to a item
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Assign a ticket in Trengo
Assigns tickets to team members based on predefined criteria
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Close ticket in Trengo
Close support tickets based on particular criteria
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Mark ticket as spam in Trengo
Flag ticket as spam
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Unmark ticket as spam in Trengo
Unmarks a ticket as spam
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Mark a ticket as favorite in Trengo
Save important tickets for quick access
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Unmark a ticket as favorite in Trengo
Unmarks a ticket as a favorite
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Create a user in Trengo
Creates a new user account
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Log a phone call in Trengo
Record and save phone call logs
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Create contact in Trengo
Creates a new contact
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Search contact in Trengo
Searches for a contact
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Get contact by ID in Trengo
Retrieves a contact using their id
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Update contact in Trengo
Updates an existing contact
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Delete contact in Trengo
Deletes a contact
Try it →

What can you automate with Adobe Commerce (Magento) + Trengo?

Streamline your e-commerce communications and support operations with powerful, automated workflows.

What you can automate?
Sync store orders to communication tickets instantly
Automatically generate a new support ticket in Trengo the moment a customer places an order in Adobe Commerce (Magento). Eliminate manual data entry and ensure support teams are immediately aware of every purchase.
📋
Capture every submitted customer field
Map complete customer profiles and order notes from Adobe Commerce (Magento) directly into Trengo contacts and communication tickets. Your support staff receives rich context for every customer interaction.
🔔
Alert support agents the second orders arrive
Notify your support team instantly in Slack or via internal notes whenever a high-value order or urgent customer inquiry comes through Adobe Commerce (Magento).
🔀
Route conversations based on submitted order details
Set up conditional workflows that assign Trengo tickets to specific support agents or departments depending on the order value or customer group in Adobe Commerce (Magento).
🔄
Keep support tickets updated as orders change
Automatically append comments and status updates to Trengo tickets whenever order details, invoices, or shipments are modified in Adobe Commerce (Magento).
👥
Prevent duplicate contacts across your systems
Automatically search existing contacts before creating new records, ensuring your Trengo communication hub remains clean and free of duplicate profiles.
📦
Handle later fulfillment and shipping status changes
Automatically close corresponding Trengo tickets or update contact statuses the moment an Adobe Commerce (Magento) order shipment or invoice is completed.
🔗
Extend your workflow to Slack or Google Sheets
Push order data and support updates into Slack channels or Google Sheets for comprehensive team visibility and record-keeping beyond your core pair.
And much more...

Who is Adobe Commerce (Magento) + Trengo integration for?

Store managers, support leads, and operations teams who need seamless communication workflows and synchronized customer data across their e-commerce stack.

E-commerce store managers
E-commerce store managers
Customer support leads
Customer support leads
Operations directors
Operations directors
Sales operations specialists
Sales operations specialists
Fulfillment coordinators
Fulfillment coordinators
Billing and finance administrators
Billing and finance administrators
📈
E-commerce store managers
You're overseeing multiple store transactions in Adobe Commerce (Magento), but your communication tracking tools only update when someone manually exports records, so your support metrics are always outdated — this integration means every new order triggers an instant support ticket and your data stays current.
🎧
Customer support leads
You need to respond to buyer inquiries quickly, but support agents find out about new store orders hours too late, leading to delayed response times — automating both apps means every customer purchase instantly opens a tracking ticket and support teams can act right away.
📊
Operations directors
You answer to executive leadership who want to see real-time fulfillment progress, but manual data transfers cause reporting gaps — connecting these apps means every order status change updates your records automatically and visibility is never compromised.
🛒
Sales operations specialists
The volume of incoming store signups is too high for anyone to keep up by hand, resulting in missed contact opportunities — with this integration, every customer registration instantly populates your communication platform without manual effort.
📦
Fulfillment coordinators
You own the shipping and delivery stage and depend on upstream order data to hand over tasks, but delays in manual entry stall your workflow — automating both apps means shipment triggers update delivery tickets instantly and handovers happen seamlessly.
💼
Billing and finance administrators
You need a reliable history of store transactions and keep finding gaps in your financial logs caused by manual data entry errors — connecting these apps means every invoice and order is recorded accurately across systems with zero missing entries.
Our team

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Why choose Integrately to automate Adobe Commerce (Magento) + Trengo

Build and manage your Adobe Commerce (Magento) + Trengo automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Adobe Commerce (Magento) + Trengo with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Adobe Commerce (Magento) to Trengo?
Frequently Asked Questions
You can connect Adobe Commerce (Magento) to Trengo easily using 1-click ready workflows on Integrately. Simply choose a template or ask Integrately AI to build your custom automation between Adobe Commerce (Magento), Trengo, and tools like Shopify and Slack.
Can I automatically create support tickets in Trengo when a new Adobe Commerce order is placed?
Frequently Asked Questions
Can I connect Adobe Commerce (Magento), Trengo, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Adobe Commerce (Magento) and Trengo?
Frequently Asked Questions
How does Adobe Commerce (Magento) trigger data synchronization with Trengo?
Frequently Asked Questions
How does Trengo handle incoming customer messages and tickets from Adobe Commerce (Magento)?
Frequently Asked Questions
Can I automate Adobe Commerce (Magento) and Trengo workflows without coding?
Frequently Asked Questions
Is the Adobe Commerce (Magento) and Trengo integration free?
Frequently Asked Questions
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