Microsoft Dynamics 365 CRM + AfterShip Integration

Integrate AfterShip to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each shipment handled. Track shipments, update your CRM records, alert your team, and trigger follow-ups automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
  • AfterShip
    Event notification is created in AfterShip Instant
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2.
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM
  • AfterShip
    Create tracking in AfterShip
  • AfterShip
    Update tracking in AfterShip
  • AfterShip
    Search courier by tracking in AfterShip
  • AfterShip
    Search tracking in AfterShip

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Ready Workflows Ready Workflows for AfterShip + Microsoft Dynamics 365 CRM Integration

Capture shipments, update leads, keep CRM records current, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
AfterShip + Microsoft Dynamics 365 CRM Integration

Create Microsoft Dynamics 365 CRM contact for new AfterShip event notification

When someone completes your AfterShip, a new contact is automatically created in your Microsoft Dynamics 365 CRM. This way, you can quickly follow up with the event notification and turn them into a customer!

Plus, all of the information from the AfterShip is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a AfterShip - Microsoft Dynamics 365 CRM integration set up makes it easy to manage your customer relationships and grow your business.
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Connect more apps to your AfterShip + Microsoft Dynamics 365 CRM flow

Send shipment updates to your support channels, log invoices, and sync customer data across your business stack. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
AfterShip
+
ShopifyShopify (5)
+
QuickBooks OnlineQuickBooks Online (4)
+
MailchimpMailchimp (4)
+
ZendeskZendesk (4)
+
SlackSlack (4)
+
StripeStripe (4)
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A
M
Create tracking in AfterShip for every new Shopify order, and create a lead in Microsoft Dynamics 365 CRM.
New Shopify orders generate tracking in AfterShip and create a lead in Microsoft Dynamics 365 CRM instantly without manual data entry.
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When an event notification is created in AfterShip, update the Shopify order status and update the lead in Microsoft Dynamics 365 CRM.
Keep Shopify and Microsoft Dynamics 365 CRM updated whenever a shipment event notification occurs in AfterShip.
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If a Shopify order value exceeds one thousand dollars, create tracking in AfterShip and create a high-priority lead in Microsoft Dynamics 365 CRM.
High-value Shopify orders automatically trigger AfterShip tracking and create priority Microsoft Dynamics 365 CRM leads.
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Use Claude to analyse Shopify order notes, create tracking in AfterShip, and create a lead in Microsoft Dynamics 365 CRM.
Claude reviews Shopify customer notes before AfterShip tracking is created and a Microsoft Dynamics 365 CRM lead is logged.
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When a Shopify refund is issued, update tracking in AfterShip and update the contact in Microsoft Dynamics 365 CRM.
Refunded Shopify orders automatically update AfterShip tracking status and refresh Microsoft Dynamics 365 CRM contact records.

Supported triggers and actions for Microsoft Dynamics 365 CRM and AfterShip

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Sales order is created in Microsoft Dynamics 365 CRM
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Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
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Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
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Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
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Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
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Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
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Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
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Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
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Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
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Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
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Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
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Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
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Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
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Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
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Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
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Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
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Create account in Microsoft Dynamics 365 CRM
Generates a new account
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Search account in Microsoft Dynamics 365 CRM
Searches for account information
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Update account in Microsoft Dynamics 365 CRM
Updates account information
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Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
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Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
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Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
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Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
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Search case in Microsoft Dynamics 365 CRM
Searches for a case record
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Get account by ID in Microsoft Dynamics 365 CRM
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AfterShip
AfterShip Triggers & Actions
Instant
Event notification is created in AfterShip
Triggers the automation when any event occurs
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Create tracking in AfterShip
Generates a new tracking entry
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Update tracking in AfterShip
Updates tracking information for all orders
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Search courier by tracking in AfterShip
Retrieves the status of a courier using its tracking number
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Search tracking in AfterShip
Searches for tracking information
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What can you automate with AfterShip + Microsoft Dynamics 365 CRM?

Streamline your entire order-to-CRM workflow with automated tracking creation, lead generation, and status updates.

What you can automate?
🚀
Automate core shipment tracking and CRM record creation
Trigger AfterShip tracking creation whenever a sales order is created in Microsoft Dynamics 365 CRM, or log new tracking events as CRM leads instantly.
📋
Capture every submitted field without manual data entry
Map all available carrier answers and shipping parameters directly into separate CRM fields instead of copying names and tracking numbers by hand.
🔔
Tell the right team member as soon as shipments update
Broadcast real-time delivery notifications and carrier status changes directly to your sales or support channels the moment they occur.
🔀
Route records based on submitted shipping criteria
Perform different actions depending on specific carrier responses, shipment values, or delivery regions submitted in your source data.
🔄
Keep CRM destination records up to date as statuses change
Automatically refresh contact details, account statuses, and opportunity stages whenever tracking milestones are achieved.
🪞
Add or update records instead of creating duplicates
Search existing contacts and accounts before writing new entries, ensuring your database remains clean and free of redundant records.
📦
Handle later status changes like delivery or cancellation
Trigger downstream workflows when shipments are marked delivered, cancelled, or delayed by the carrier.
💬
Extend flows to Slack, QuickBooks, and messaging tools
Connect your core automation pair with additional apps like Slack or QuickBooks to notify teams and log financial transactions seamlessly.
And much more...

Who is AfterShip + Microsoft Dynamics 365 CRM integration for?

Connecting AfterShip and Microsoft Dynamics 365 CRM eliminates manual tracking updates and CRM data entry errors for teams managing customer orders and shipments.

Performance analysts
Performance analysts
Customer support leads
Customer support leads
Client account managers
Client account managers
Operations directors
Operations directors
Sales development reps
Sales development reps
Compliance administrators
Compliance administrators
📈
Performance analysts
You analyze delivery metrics and sales conversion rates, but your dashboard only updates when someone manually exports shipping data, leaving your reports hours behind — with this integration, every tracking event populates your CRM instantly and your analytics stay current.
Customer support leads
You need to act fast when delivery exceptions occur, but you find out about delayed shipments too late because carrier portals and your CRM are disconnected — with this integration, every delivery notification updates your support cases instantly.
🤝
Client account managers
You answer to key clients who want real-time visibility into their order progress, but compiling tracking statuses by hand wastes hours every week — with this integration, your account records update automatically with every shipment milestone.
📦
Operations directors
The volume of daily shipments is too high for anyone to keep up by hand, leading to missed tracking entries and outdated CRM accounts — with this integration, thousands of tracking events sync effortlessly without human intervention.
💼
Sales development reps
You own the outreach step and depend on logistics teams to hand over fulfillment details before you follow up with clients — with this integration, every new order and tracking record populates your CRM leads automatically.
🗂️
Compliance administrators
You need a reliable history of all customer interactions and shipments, but manual logging keeps leaving gaps in your audit trail — with this integration, every touchpoint is recorded accurately and permanently.
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Why choose Integrately to automate Microsoft Dynamics 365 CRM + AfterShip

Build and manage your Microsoft Dynamics 365 CRM + AfterShip automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + AfterShip with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect AfterShip to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
You can connect AfterShip to Microsoft Dynamics 365 CRM in 1-click using ready templates or ask Integrately AI to build the automation for you. With 42,000+ active users and 1,500+ integrations including Shopify, Slack, and Zendesk, setup is fast and secure.
Can I automatically create Microsoft Dynamics 365 CRM leads from AfterShip tracking events?
Frequently Asked Questions
Can I connect AfterShip, Microsoft Dynamics 365 CRM, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for AfterShip and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How does AfterShip handle tracking event data in this integration?
Frequently Asked Questions
How are leads and contacts updated in Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Do I need coding skills to automate AfterShip and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Is the AfterShip and Microsoft Dynamics 365 CRM integration free?
Frequently Asked Questions
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You Can Also Connect AfterShip or Microsoft Dynamics 365 CRM With 1500+ Other Apps

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Microsoft Dynamics 365 CRM
Popular Microsoft Dynamics 365 CRM Integrations
Sync Microsoft Dynamics 365 CRM with email marketing, billing, and support platforms to manage customer relationships.