Create Freshservice ticket for new Aircall contact
Aircall + Freshservice Integration
Aircall + Freshservice Integration
Integrate Aircall to Freshservice in one click, or tell Integrately AI how you want each call handled. Log call details, create support tickets, assign tasks, and alert your team automatically.
Free forever.Use premium features free for 14 days.1.
Call is created in Aircall Instant- Call is ended in Aircall Instant
- Call is tagged in Aircall Instant
- Call started ringing on agents phone in Aircall Instant
- Call is answered in Aircall Instant
- Call is commented in Aircall Instant
- Call is hungup in Aircall Instant
- Call is assigned to agent in Aircall Instant
- Call is declined by agent in Aircall Instant
- Call is transferred in Aircall Instant
- Call is archived in Aircall Instant
- Call is untagged in Aircall Instant
- Contact is created in Aircall Instant
- Contact is updated in Aircall Instant
- Contact is deleted in Aircall Instant
- User is created in Aircall Instant
- User is connected in Aircall Instant
- User is deleted in Aircall Instant
- User is disconnected in Aircall Instant
- Number is created in Aircall Instant
- Number is opened in Aircall Instant
- Number is deleted in Aircall Instant
- Number is closed in Aircall Instant
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
2.
- Search contact in Aircall
- Add email to contact in Aircall
- Add phone number to contact in Aircall
- Update contact in Aircall
- Create contact in Aircall
- Search call in Aircall
- Tag a call in Aircall
- Add comment to call in Aircall
- Pause call recording in Aircall
- Resume call recording in Aircall
- Delete call recording in Aircall
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
Trusted by experts at...
Ready Workflows for Aircall + Freshservice Integration
Capture support calls, create tickets, update requesters, alert your support team, and log details, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Aircall + Freshservice flow
Route tickets to project management, save call logs to storage, alert teams in messaging apps, and sync records across your stack. Pick a combination and activate it in one click.
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Jira Software Cloud (3)
Jira Software Cloud (3) +
Google Drive (2)
Google Drive (2) +
Slack (2)
Slack (2) +
Confluence (2)
Confluence (2) +
Microsoft Outlook (2)
Microsoft Outlook (2) +
Zoom (2)
Zoom (2) A
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Create a Jira Software Cloud issue and a Freshservice ticket whenever an Aircall call ends
Every ended Aircall call instantly generates a Freshservice ticket and a Jira Software Cloud issue without manual entry.
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A
When a Freshservice ticket is created, create a Jira Software Cloud issue and add a comment to the Aircall call
New Freshservice tickets automatically trigger a Jira Software Cloud issue and log a comment in Aircall.
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When a Freshservice ticket is updated, update the matching Jira Software Cloud issue and Aircall contact
Ticket updates in Freshservice instantly refresh the Jira Software Cloud issue and update the Aircall contact record.
Supported triggers and actions for Aircall and Freshservice
Mix and match to build the exact automation you need
Aircall Triggers & Actions
Instant
Call started ringing on agents phone in Aircall
Triggers the automation when call details are modified
Try it → Instant
Call is hungup in Aircall
Triggers the automation when a call is disconnected abruptly
Try it → Instant
Call is assigned to agent in Aircall
Triggers the automation when a call is assigned to an agent
Try it → Instant
Call is declined by agent in Aircall
Triggers the automation when a call is declined by an agent
Try it → Instant
Contact is deleted in Aircall
Triggers the automation when a contact is removed from the particular list
Try it → Instant
User is connected in Aircall
Triggers the automation when the user is connected to a service
Try it → Instant
User is disconnected in Aircall
Triggers the automation when the user is disconnected
Try it → Instant
Number is created in Aircall
Triggers the automation when a particular number becomes available
Try it → Instant
Number is opened in Aircall
Triggers the automation when a particular number is opened or viewed
Try it → Instant
Number is closed in Aircall
Triggers the automation when a particular number becomes unavailable
Try it → Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → What can you automate with Aircall + Freshservice?
Streamline your support operations by automatically turning phone interactions into helpdesk tickets and keeping records synchronised.
📞
Create support tickets from completed calls
Automatically generate a Freshservice ticket the moment an Aircall call ends. Eliminate manual data entry and ensure every phone conversation is tracked in your helpdesk.
📝
Capture every submitted call field
Map complete call notes, recordings, and contact details directly into your Freshservice tickets. Your helpdesk records become comprehensive sources for support review.
🔔
Alert your support team instantly
Send immediate notifications whenever a new ticket is generated from a phone call. Keep your support agents informed and responsive without checking multiple tools.
🔀
Route requests based on call data
Perform different actions depending on specific call tags or contact details submitted during the conversation. Direct high-priority requests to the right escalation path.
🔄
Keep records synchronised as things change
Update contact details and ticket statuses across both platforms in real-time. Prevent data drift between your phone system and your IT helpdesk software.
🔍
Search and update existing contacts
Automatically search for existing records before creating new ones. Prevent duplicate entries and maintain a clean database across Aircall and Freshservice.
⏱️
Handle later status changes and updates
Trigger automated workflows when ticket statuses change or calls are tagged. Keep your support lifecycle moving smoothly from initial contact to resolution.
🔌
Extend flows to connected apps
Connect your Aircall and Freshservice workflow with Slack, Google Drive, or Jira Software Cloud. Share ticket updates and call recordings across your entire software stack.
And much more...
Who is Aircall + Freshservice integration for?
IT support teams, customer success leaders, and operations managers who need real-time synchronisation between telephone communications and helpdesk ticketing.
Support operations managers
Helpdesk agents
Customer success leads
IT service desk supervisors
Technical support specialists
Quality assurance leads
📈
Support operations managers
You're tracking daily phone interactions and ticket volumes to report on team performance, but manual logging causes delays so your metric reports are always outdated — automating both apps means every call instantly creates a ticket and your analytics stay accurate.
⚡
Helpdesk agents
You need to act immediately on customer requests coming through phone lines, but switching between systems causes missed details and slow response times — connecting these apps means ticket creation happens instantly so you can resolve issues faster.
🤝
Customer success leads
You answer to key clients who expect prompt follow-ups after support calls, but disconnected records lead to forgotten action items and client frustration — integrating these apps means every conversation is logged and followed up on seamlessly.
📊
IT service desk supervisors
The volume of inbound calls is too high for anyone to keep up with manual data entry, leading to missing tickets and incomplete records — this integration means every phone interaction is captured automatically without manual effort.
👥
Technical support specialists
You own the troubleshooting phase and depend on accurate call notes handed over from phone support, but manual handoffs create gaps — with this integration, all call details flow directly into your helpdesk tickets.
📋
Quality assurance leads
You need a reliable history of all customer communications for compliance reviews, but fragmented records leave blind spots in your audit trail — automating these apps means every interaction is permanently recorded in your helpdesk.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Aircall + Freshservice
Build and manage your Aircall + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Aircall + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Aircall + Freshservice Now 
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Frequently Asked Questions
How do I connect Aircall to Freshservice?
You can connect Aircall to Freshservice in one click using ready-made templates on Integrately. Choose your workflow, connect your accounts, and let Integrately AI set up your multi-step automations with Slack, Google Drive, and 1,500+ other apps.
Can I automatically create Freshservice tickets when an Aircall call ends?
Can I connect Aircall, Freshservice, and Slack?
What is a good Zapier alternative for Aircall and Freshservice?
How does Aircall data synchronise with Freshservice?
Can I update Freshservice contacts when Aircall records change?
Do I need coding skills to automate Aircall and Freshservice?
Is the Aircall and Freshservice integration free?
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