Jira Software Cloud + Aircall Integration
Integrate Aircall to Jira Software Cloud in one click, or tell Integrately AI how you want each call handled. Log conversation details, create tracking issues, assign team members, and update your project boards automatically.
Free forever.Use premium features free for 14 days.1.
Issue is created in Jira Software Cloud- Issue is created(via JQL) in Jira Software Cloud
- Issue is updated in Jira Software Cloud
- Comment is added in Jira Software Cloud
Call is created in Aircall Instant- Call is ended in Aircall Instant
- Call is tagged in Aircall Instant
- Call started ringing on agents phone in Aircall Instant
- Call is answered in Aircall Instant
- Call is commented in Aircall Instant
- Call is hungup in Aircall Instant
- Call is assigned to agent in Aircall Instant
- Call is declined by agent in Aircall Instant
- Call is transferred in Aircall Instant
- Call is archived in Aircall Instant
- Call is untagged in Aircall Instant
- Contact is created in Aircall Instant
- Contact is updated in Aircall Instant
- Contact is deleted in Aircall Instant
- User is created in Aircall Instant
- User is connected in Aircall Instant
- User is deleted in Aircall Instant
- User is disconnected in Aircall Instant
- Number is created in Aircall Instant
- Number is opened in Aircall Instant
- Number is deleted in Aircall Instant
- Number is closed in Aircall Instant
2.
- Create issue in Jira Software Cloud
- Update issue in Jira Software Cloud
- Add watcher to issue in Jira Software Cloud
- Add comment to issue in Jira Software Cloud
- Search user in Jira Software Cloud
- Search issue by field in Jira Software Cloud
- Get comment by issue in Jira Software Cloud
- Add file to issue in Jira Software Cloud
- Get attachment by ID in Jira Software Cloud
- Add email to contact in Aircall
- Search contact in Aircall
- Add phone number to contact in Aircall
- Update contact in Aircall
- Create contact in Aircall
- Search call in Aircall
- Tag a call in Aircall
- Add comment to call in Aircall
- Pause call recording in Aircall
- Resume call recording in Aircall
- Delete call recording in Aircall
Trusted by experts at...
Ready Workflows for Jira Software Cloud + Aircall Integration
Log calls as issues, track support requests, update project boards, assign team members, and monitor development progress, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Aircall + Jira Software Cloud flow
Route call notes into documentation, alert project stakeholders, sync records with your CRM, and trigger developer handoffs after your core workflow runs. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Confluence (3)
Confluence (3) +
Salesforce (3)
Salesforce (3) +
GitHub (3)
GitHub (3) +
Zendesk (3)
Zendesk (3) +
Google Drive (3)
Google Drive (3) A
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Create a Jira Software Cloud issue from every Aircall call, and notify your support team on Slack
New Aircall calls instantly create matching issues in Jira Software Cloud while Slack alerts your team, removing manual data entry.
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When a Jira Software Cloud issue is updated, add a comment in Aircall and alert your team on Slack
Keep call records updated in Aircall when Jira Software Cloud issues change, and notify your team instantly on Slack.
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When an Aircall call ends, update the Jira Software Cloud issue and notify your project channel in Slack
Completed Aircall calls update Jira Software Cloud issues and trigger instant Slack notifications for your project team.
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Use Claude to summarise every Aircall call, create a Jira Software Cloud issue, and alert Slack
Claude generates summaries of Aircall calls before creating Jira Software Cloud issues and alerting your team on Slack.
Supported triggers and actions for Jira Software Cloud and Aircall
Mix and match to build the exact automation you need
Jira Software Cloud Triggers & Actions
Issue is created(via JQL) in Jira Software Cloud
Triggers the automation when a new issue is created via JQL
Try it → Aircall Triggers & Actions
Instant
Call started ringing on agents phone in Aircall
Triggers the automation when call details are modified
Try it → Instant
Call is hungup in Aircall
Triggers the automation when a call is disconnected abruptly
Try it → Instant
Call is assigned to agent in Aircall
Triggers the automation when a call is assigned to an agent
Try it → Instant
Call is declined by agent in Aircall
Triggers the automation when a call is declined by an agent
Try it → Instant
Contact is deleted in Aircall
Triggers the automation when a contact is removed from the particular list
Try it → Instant
User is connected in Aircall
Triggers the automation when the user is connected to a service
Try it → Instant
User is disconnected in Aircall
Triggers the automation when the user is disconnected
Try it → Instant
Number is created in Aircall
Triggers the automation when a particular number becomes available
Try it → Instant
Number is opened in Aircall
Triggers the automation when a particular number is opened or viewed
Try it → Instant
Number is closed in Aircall
Triggers the automation when a particular number becomes unavailable
Try it → What can you automate with Aircall + Jira Software Cloud?
Streamline your support-to-engineering workflows by connecting every call event directly to your software project management board.
📞
Turn every inbound call into a tracked software issue
Create a Jira Software Cloud issue automatically the moment a call is created in Aircall. Ensure development teams get immediate notification of customer requests.
📝
Capture every submitted call detail and transcript
Map available Aircall caller numbers, duration, and comment notes into separate Jira Software Cloud issue fields. Your project board becomes a reliable source of truth.
💬
Alert your engineering team instantly on Slack
Send channel notifications in Slack whenever a new call triggers a Jira Software Cloud issue. Keep developers informed without switching tabs.
🔀
Route issues based on call tags and priority
Create high-priority Jira Software Cloud issues when calls are tagged urgent in Aircall, and standard issues for routine inquiries.
🔄
Keep project boards updated as calls progress
Update Jira Software Cloud issues automatically when Aircall call statuses change from ringing to ended. Maintain synchronized project tracking.
🔍
Prevent duplicate tasks with smart searching
Search existing issues in Jira Software Cloud before creating new ones from Aircall calls. Keep your project backlog clean and organized.
⏱️
Handle later call completion and archiving events
Update Jira Software Cloud issues with final call recording notes and wrap-up comments the moment an Aircall call is archived or ended.
🔗
Extend your workflow to connected team tools
Trigger multi-step pipelines that connect Aircall and Jira Software Cloud with Slack, Confluence, or Salesforce for complete business visibility.
And much more...
Who is Aircall + Jira Software Cloud integration for?
Engineering teams, customer support managers, and product leads who need phone conversations converted into trackable software issues without manual data entry.
Product managers
Customer support leads
Client success managers
Call center supervisors
QA engineers
Development team leads
📈
Product managers
You're reviewing product feedback from customer calls but your tracking board only updates when someone manually logs issues, so the issue counts you're planning against are always a few days behind — this integration means every new call creates a Jira Software Cloud issue instantly and your project data stays current.
⚡
Customer support leads
You manage high inbound call volumes where urgent bug reports need immediate developer attention, but manual ticket creation causes delays in engineering handoffs — automating both apps means every urgent Aircall call opens a Jira Software Cloud issue instantly and support escalations happen without friction.
🤝
Client success managers
You answer to key clients who want visibility into bug fixes and feature requests discussed over the phone, but keeping your project tracker updated takes hours of administrative work — connecting these apps means every client call generates a tracked Jira Software Cloud issue automatically and your reporting stays accurate.
📞
Call center supervisors
You oversee dozens of daily support calls that result in actionable engineering tasks, but agents struggle to keep project boards updated while handling queues — this integration means every completed Aircall call populates Jira Software Cloud tasks automatically and administrative backlogs disappear.
🔍
QA engineers
You depend on support staff to hand over detailed reproduction steps from customer calls before you can investigate bugs, but crucial context is frequently missing — automating both apps means every Aircall conversation logs complete metadata into Jira Software Cloud issues and your testing queue starts with accurate details.
📋
Development team leads
You need a reliable audit trail linking customer phone conversations directly to software tasks, but manual record-keeping leaves persistent gaps in your tracker — with this integration, every Aircall event creates a structured Jira Software Cloud issue and your development backlog reflects actual customer needs.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Software Cloud + Aircall
Build and manage your Jira Software Cloud + Aircall automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Cloud + Aircall with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Connect Accounts
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Automation is ready
Connect Jira Software Cloud + Aircall Now 
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Frequently Asked Questions
How do I connect Aircall to Jira Software Cloud?
You can connect Aircall to Jira Software Cloud in 1 click using ready templates on Integrately, or ask Integrately AI to build your workflow. Pair them with Slack, Confluence, and 1,500+ other apps effortlessly.
Can I automatically create Jira Software Cloud issues from Aircall calls?
Can I connect Aircall, Jira Software Cloud, and Slack?
What is a good Zapier alternative for Aircall and Jira Software Cloud?
How are call recordings and comments handled between Aircall and Jira Software Cloud?
Can I update Aircall call records when Jira Software Cloud issues change?
Do I need coding skills to automate Aircall and Jira Software Cloud?
Is the Aircall and Jira Software Cloud integration free?
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