Aircall + Mattermost Integration

You're reviewing call volume metrics across campaigns, but your tracking sheet only updates when someone manually exports records, so the metrics you're optimising against are always a few hours behind — with this integration, every new call lands in the sheet instantly and your data stays current.

You manage incoming client calls, but urgent issues get lost in phone queues before your team finds out, so response times slip — automating both apps means every urgent call triggers an instant notification in your chat channel so agents act immediately.

You oversee client relationships and need to share call history with stakeholders, but logging notes by hand leads to missing records — this integration means every ended conversation automatically updates your workspace with complete notes.

You handle high call volumes every day, but copying lead details into your CRM after every conversation creates bottlenecks, so follow-ups are delayed — with this integration, every call instantly creates CRM records and team alerts without manual effort.

You depend on upstream call handoffs to assign follow-up tasks, but manual handoffs cause missed assignments, so operational workflows stall — connecting these apps means every ended call automatically triggers the correct task creation in your project tools.

You audit customer conversations for compliance, but finding gaps in your call logs takes hours of manual searching, so audits are incomplete — automating both apps means every call is logged and tagged reliably with zero missing records.