Create Microsoft Dynamics 365 CRM contact for new Aircall contact
Aircall + Microsoft Dynamics 365 CRM Integration
Microsoft Dynamics 365 CRM + Aircall Integration
Integrate Aircall to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each call handled. Log calls and contacts, update your CRM records, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Sales order is created in Microsoft Dynamics 365 CRM- Contact is updated in Microsoft Dynamics 365 CRM
- Contact is created in Microsoft Dynamics 365 CRM
- Account is created in Microsoft Dynamics 365 CRM
- Account is updated in Microsoft Dynamics 365 CRM
- Opportunity is created in Microsoft Dynamics 365 CRM
- Opportunity is updated in Microsoft Dynamics 365 CRM
- Case is created in Microsoft Dynamics 365 CRM
- Case is updated in Microsoft Dynamics 365 CRM
- Lead is created in Microsoft Dynamics 365 CRM
- Lead is updated in Microsoft Dynamics 365 CRM
- Quote is updated in Microsoft Dynamics 365 CRM
Call is created in Aircall Instant- Call is ended in Aircall Instant
- Call is tagged in Aircall Instant
- Call started ringing on agents phone in Aircall Instant
- Call is answered in Aircall Instant
- Call is commented in Aircall Instant
- Call is hungup in Aircall Instant
- Call is assigned to agent in Aircall Instant
- Call is declined by agent in Aircall Instant
- Call is transferred in Aircall Instant
- Call is archived in Aircall Instant
- Call is untagged in Aircall Instant
- Contact is created in Aircall Instant
- Contact is updated in Aircall Instant
- Contact is deleted in Aircall Instant
- User is created in Aircall Instant
- User is connected in Aircall Instant
- User is deleted in Aircall Instant
- User is disconnected in Aircall Instant
- Number is created in Aircall Instant
- Number is opened in Aircall Instant
- Number is deleted in Aircall Instant
- Number is closed in Aircall Instant
2.
- Create lead in Microsoft Dynamics 365 CRM
- Update lead in Microsoft Dynamics 365 CRM
- Search lead in Microsoft Dynamics 365 CRM
- Create contact in Microsoft Dynamics 365 CRM
- Update contact in Microsoft Dynamics 365 CRM
- Create account in Microsoft Dynamics 365 CRM
- Search account in Microsoft Dynamics 365 CRM
- Update account in Microsoft Dynamics 365 CRM
- Search contact in Microsoft Dynamics 365 CRM
- Search Currency in Microsoft Dynamics 365 CRM
- Create case in Microsoft Dynamics 365 CRM
- Update case in Microsoft Dynamics 365 CRM
- Search case in Microsoft Dynamics 365 CRM
- Get account by ID in Microsoft Dynamics 365 CRM
- Update contact in Aircall
- Search contact in Aircall
- Add email to contact in Aircall
- Add phone number to contact in Aircall
- Create contact in Aircall
- Search call in Aircall
- Tag a call in Aircall
- Add comment to call in Aircall
- Pause call recording in Aircall
- Resume call recording in Aircall
- Delete call recording in Aircall
Trusted by experts at...
Ready Workflows for Aircall + Microsoft Dynamics 365 CRM Integration
Capture calls, update CRM contacts and leads, log details, alert your team, and send follow-ups, all in just one click.
Most popular automations
Create contact in Microsoft Dynamics 365 CRM for Call is answered in Aircall
Aircall + Microsoft Dynamics 365 CRM Integration
Create Aircall contact for new Microsoft Dynamics 365 CRM contact
Microsoft Dynamics 365 CRM + Aircall Integration
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Aircall + Microsoft Dynamics 365 CRM flow
Streamline communication, notify key stakeholders, and keep customer data synchronized across your entire business stack. Pick a combination and activate it in one click.
+
Microsoft Teams (4)
Microsoft Teams (4) +
HubSpot (3)
HubSpot (3) +
Zendesk (3)
Zendesk (3) +
Mailchimp (3)
Mailchimp (3) +
Calendly (3)
Calendly (3) +
Stripe (3)
Stripe (3) A
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When a new call is created in Aircall, create a lead in Microsoft Dynamics 365 CRM, and notify your sales team in Microsoft Teams.
New Aircall calls instantly create leads in Microsoft Dynamics 365 CRM and alert your sales team in Microsoft Teams, eliminating manual data entry.
A
M
M
When a contact is created in Aircall, update the contact in Microsoft Dynamics 365 CRM, and post an update in Microsoft Teams.
Aircall contact updates flow directly into Microsoft Dynamics 365 CRM and notify Microsoft Teams, ensuring your records stay accurate.
M
A
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When a lead is created in Microsoft Dynamics 365 CRM, update the contact in Aircall and alert your team in Microsoft Teams.
New Microsoft Dynamics 365 CRM leads update your Aircall records and notify Microsoft Teams instantly.
M
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When a case is created in Microsoft Dynamics 365 CRM, tag the call in Aircall and notify support in Microsoft Teams.
Microsoft Dynamics 365 CRM support cases automatically tag related Aircall calls and alert your support team in Microsoft Teams.
Supported triggers and actions for Microsoft Dynamics 365 CRM and Aircall
Mix and match to build the exact automation you need
Microsoft Dynamics 365 CRM Triggers & Actions
Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
Try it → Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
Try it → Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
Try it → Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
Try it → Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
Try it → Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
Try it → Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
Try it → Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
Try it → Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
Try it → Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
Try it → Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
Try it → Aircall Triggers & Actions
Instant
Call started ringing on agents phone in Aircall
Triggers the automation when call details are modified
Try it → Instant
Call is hungup in Aircall
Triggers the automation when a call is disconnected abruptly
Try it → Instant
Call is assigned to agent in Aircall
Triggers the automation when a call is assigned to an agent
Try it → Instant
Call is declined by agent in Aircall
Triggers the automation when a call is declined by an agent
Try it → Instant
Contact is deleted in Aircall
Triggers the automation when a contact is removed from the particular list
Try it → Instant
User is connected in Aircall
Triggers the automation when the user is connected to a service
Try it → Instant
User is disconnected in Aircall
Triggers the automation when the user is disconnected
Try it → Instant
Number is created in Aircall
Triggers the automation when a particular number becomes available
Try it → Instant
Number is opened in Aircall
Triggers the automation when a particular number is opened or viewed
Try it → Instant
Number is closed in Aircall
Triggers the automation when a particular number becomes unavailable
Try it → What can you automate with Aircall + Microsoft Dynamics 365 CRM?
Streamline your voice communication and CRM workflows with powerful automated triggers and actions.
📞
Log every inbound and outbound call automatically
Capture call details from Aircall the moment they end and create corresponding leads or contacts in Microsoft Dynamics 365 CRM without manual entry. Your team spends less time copying notes and more time talking to prospects.
📝
Capture every submitted field and call note
Map custom call comments, tags, and contact properties directly into Microsoft Dynamics 365 CRM fields instead of basic names and numbers. Your CRM database becomes a rich source for customer history and analysis.
🔔
Tell the right team member immediately
Trigger instant notifications in Microsoft Teams or send team alerts whenever high-priority calls or support cases are created. Important stakeholders never miss a critical client interaction.
🔀
Route records based on submitted call data
Apply conditional rules to send VIP callers to enterprise lead queues while routing standard inquiries to general support cases. Every interaction lands in the exact right place.
🔄
Keep CRM records updated as calls progress
Synchronize status changes, contact updates, and call tags between Aircall and Microsoft Dynamics 365 CRM in real time. Outdated contact records and conflicting data disappear.
🔍
Prevent duplicates with smart search and update
Search existing contacts and accounts in Microsoft Dynamics 365 CRM before creating new entries, updating existing records when a match is found. Your database remains clean and organized.
⚠️
Handle later status changes and follow-ups
Automate follow-up tasks and case reassignments when calls are tagged, archived, or resolved. Manage the entire lifecycle of customer interactions effortlessly.
🔗
Extend your workflow to Microsoft Teams
Connect your core phone and CRM setup with Microsoft Teams to broadcast notifications, alert support channels, and keep your entire organization aligned on customer communication.
And much more...
Who is Aircall + Microsoft Dynamics 365 CRM integration for?
Teams managing phone communications and customer pipelines depend on seamless data synchronization to eliminate manual entry and keep records accurate.
Sales operations managers
Customer support leads
Account managers
Inside sales reps
CRM administrators
Compliance officers
📈
Sales operations managers
You rely on call volume and pipeline reports to guide strategy, but manual logging leaves your dashboards out of date — integrating these apps means every call and lead syncs instantly and your analytics stay current.
⚡
Customer support leads
You need to act fast when critical client issues arise, but delayed ticket logging means your team finds out too late — automating both apps means support cases open the moment calls land and response times drop.
🤝
Account managers
You answer to key clients who expect prompt follow-ups and complete communication history, but scattered notes make tracking progress difficult — this integration means every interaction is logged automatically and client reporting is seamless.
📞
Inside sales reps
The daily call volume is too high for anyone to keep up by hand, resulting in missed lead entries and forgotten notes — automating both apps means contact records update themselves so you can focus on selling.
🛠️
CRM administrators
You own the sales pipeline and depend on upstream teams to hand over clean contact data, but manual entry introduces errors — connecting these apps means lead and contact creation happens reliably without data gaps.
📋
Compliance officers
You need a reliable audit history for every customer conversation and account change, but manual record-keeping leaves missing links — integrating these apps means every call event and CRM update is captured permanently.
Did you know?
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Why choose Integrately to automate Microsoft Dynamics 365 CRM + Aircall
Build and manage your Microsoft Dynamics 365 CRM + Aircall automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + Aircall with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Aircall to Microsoft Dynamics 365 CRM?
You can connect Aircall to Microsoft Dynamics 365 CRM instantly using 1-click ready workflows or ask Integrately AI to build the automation and map the fields. It takes only a few minutes to set up along with apps like Microsoft Teams, HubSpot, and Zendesk.
Can I automatically log Aircall calls as leads in Microsoft Dynamics 365 CRM?
Can I connect Aircall, Microsoft Dynamics 365 CRM, and Microsoft Teams?
What is a good Zapier alternative for Aircall and Microsoft Dynamics 365 CRM?
How does Aircall data synchronize with Microsoft Dynamics 365 CRM?
Can Microsoft Dynamics 365 CRM updates trigger actions in Aircall?
Do I need coding skills to automate Aircall and Microsoft Dynamics 365 CRM?
Is the Aircall and Microsoft Dynamics 365 CRM integration free?
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