How to integrate PagerDuty with your apps: Top 16 integrations explained
Optimize workspace productivity and enhance incident management with the top 16 PagerDuty integrations. Improve your business processes effortlessly.
Aircall + PagerDuty Integration
Integrate Aircall to PagerDuty in one click, or tell Integrately AI how you want each call handled. Trigger incidents, alert on-call teams, log notes, and streamline your response workflow automatically.
Free forever.Use premium features free for 14 days.1.
Call is created in Aircall Instant- Call is ended in Aircall Instant
- Call is tagged in Aircall Instant
- Call started ringing on agents phone in Aircall Instant
- Call is answered in Aircall Instant
- Call is commented in Aircall Instant
- Call is hungup in Aircall Instant
- Call is assigned to agent in Aircall Instant
- Call is declined by agent in Aircall Instant
- Call is transferred in Aircall Instant
- Call is archived in Aircall Instant
- Call is untagged in Aircall Instant
- Contact is created in Aircall Instant
- Contact is updated in Aircall Instant
- Contact is deleted in Aircall Instant
- User is created in Aircall Instant
- User is connected in Aircall Instant
- User is deleted in Aircall Instant
- User is disconnected in Aircall Instant
- Number is created in Aircall Instant
- Number is opened in Aircall Instant
- Number is deleted in Aircall Instant
- Number is closed in Aircall Instant
Incident is triggered/created in PagerDuty Instant- Incident is acknowledged in PagerDuty Instant
- Incident is delegated in PagerDuty Instant
- Incident is escalated in PagerDuty Instant
- Incident is unacknowledged in PagerDuty Instant
- Incident is resolved in PagerDuty Instant
- Incident is assigned to user in PagerDuty Instant
- Note is created in PagerDuty Instant
2.
- Update contact in Aircall
- Add phone number to contact in Aircall
- Add email to contact in Aircall
- Search contact in Aircall
- Create contact in Aircall
- Search call in Aircall
- Tag a call in Aircall
- Add comment to call in Aircall
- Pause call recording in Aircall
- Resume call recording in Aircall
- Delete call recording in Aircall
- Add trigger event in PagerDuty
- Add acknowledge event in PagerDuty
- Add resolve event in PagerDuty
- Search user on call in PagerDuty
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Ready Workflows for Aircall + PagerDuty Integration
Create incidents, alert on-call engineers, log call details, and sync notes, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Aircall + PagerDuty flow
Bring in team chat, support tickets, and CRM records to keep every stakeholder informed during an incident. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Zendesk (3)
Zendesk (3) +
Salesforce (3)
Salesforce (3) +
Google Calendar (2)
Google Calendar (2) +
GitHub (2)
GitHub (2) A
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Trigger a PagerDuty incident for every new Aircall call, and notify your support team on Slack
New Aircall calls instantly generate a PagerDuty incident and alert your support team on Slack, eliminating manual handoffs during urgent issues.
P
A
S
When a PagerDuty incident is escalated, search the Aircall contact history, and alert your response team in Slack
Escalated incidents automatically pull caller details from Aircall and broadcast the update to Slack.
P
A
S
When a PagerDuty incident is resolved, add a closing comment to the Aircall call and post an update in Slack
Resolved PagerDuty incidents automatically log a comment in Aircall and notify your team on Slack.
P
C
A
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Use ChatGPT to summarise every new PagerDuty incident, create an Aircall note, and notify your triage channel in Slack
ChatGPT generates incident summaries that are logged in Aircall and broadcasted to Slack instantly.
Supported triggers and actions for Aircall and PagerDuty
Mix and match to build the exact automation you need
Aircall Triggers & Actions
Instant
Call started ringing on agents phone in Aircall
Triggers the automation when call details are modified
Try it → Instant
Call is hungup in Aircall
Triggers the automation when a call is disconnected abruptly
Try it → Instant
Call is assigned to agent in Aircall
Triggers the automation when a call is assigned to an agent
Try it → Instant
Call is declined by agent in Aircall
Triggers the automation when a call is declined by an agent
Try it → Instant
Contact is deleted in Aircall
Triggers the automation when a contact is removed from the particular list
Try it → Instant
User is connected in Aircall
Triggers the automation when the user is connected to a service
Try it → Instant
User is disconnected in Aircall
Triggers the automation when the user is disconnected
Try it → Instant
Number is created in Aircall
Triggers the automation when a particular number becomes available
Try it → Instant
Number is opened in Aircall
Triggers the automation when a particular number is opened or viewed
Try it → Instant
Number is closed in Aircall
Triggers the automation when a particular number becomes unavailable
Try it → PagerDuty Triggers & Actions
Instant
Incident is triggered/created in PagerDuty
Triggers the automation when a new incident is created
Try it → Instant
Incident is acknowledged in PagerDuty
Triggers the automation when an incident is acknowledged
Try it → Instant
Incident is delegated in PagerDuty
Triggers the automation when an incident is delegated
Try it → Instant
Incident is escalated in PagerDuty
Triggers the automation when an incident is escalated
Try it → Instant
Incident is unacknowledged in PagerDuty
Triggers the automation when any incident remains unacknowledged
Try it → Instant
Incident is resolved in PagerDuty
Triggers the automation when an incident is resolved
Try it → Instant
Incident is assigned to user in PagerDuty
Triggers the automation when an incident is assigned to a user
Try it → What can you automate with Aircall + PagerDuty?
Streamline your communication and incident management workflows with powerful ready-made automations.
📞
Trigger incidents from inbound calls
Create a PagerDuty incident automatically whenever a new call is created in Aircall. Ensure your on-call team responds to urgent customer issues without delay.
📝
Capture detailed call notes
Map all available call comments and contact fields directly into your incident management notes. Keep your response team fully informed of every customer detail.
🚨
Alert the right responder instantly
Notify your on-call engineers in real time when critical phone interactions occur. Eliminate communication bottlenecks during high-priority outages.
🔀
Route incidents based on call tags
Execute different workflows depending on the tags applied to your Aircall calls. Send critical technical issues to engineering and billing queries to finance.
🔄
Keep records updated as statuses change
Automatically update Aircall contact records and call comments whenever a PagerDuty incident is acknowledged, escalated, or resolved.
🔍
Prevent duplicate records
Search existing contacts in Aircall before creating new entries during incident escalations. Maintain a clean database across your entire tech stack.
✅
Handle resolution workflows automatically
Log closing comments in Aircall the moment a PagerDuty incident is marked as resolved. Keep your communication platform and incident tools perfectly synchronised.
💬
Extend flows to team chat channels
Broadcast real-time incident alerts and call summaries directly to Slack channels alongside your core Aircall and PagerDuty automation.
And much more...
Who is Aircall + PagerDuty integration for?
Operations managers, support leads, and on-call engineers rely on this integration to eliminate manual handoffs and streamline incident response times.
Operations Managers
Support Leads
Client Success Managers
IT Support Teams
On-Call Engineers
Quality Assurance Auditors
📈
Operations Managers
You review call metrics and incident response times every week, but manual logging leaves your reports incomplete — automating both apps means every call and incident syncs instantly so your dashboards stay accurate.
⚡
Support Leads
You need to alert on-call staff the moment an urgent customer call arrives, but manual dispatching wastes precious minutes — connecting these apps means every urgent call triggers a PagerDuty incident instantly.
🤝
Client Success Managers
You answer worried clients after technical outages occur, but tracking down resolution notes across tools is frustrating — with this integration, call comments and incident updates stay perfectly aligned.
📊
IT Support Teams
You handle high volumes of inbound calls and escalation tickets every day, but manual data entry causes missed follow-ups — automating both apps means every ticket and call log is captured without human error.
🛠️
On-Call Engineers
You depend on upstream dispatchers to hand over critical call details, but vital context gets lost in translation — connecting these apps means caller history and incident triggers reach your queue together.
🗂️
Quality Assurance Auditors
You audit customer interactions and incident resolution histories, but fragmented records create audit gaps — this integration means every call event and resolved incident is permanently recorded.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Aircall + PagerDuty
Build and manage your Aircall + PagerDuty automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Aircall + PagerDuty with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
3
Automation is ready
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Frequently Asked Questions
How do I connect Aircall to PagerDuty?
You can connect Aircall to PagerDuty in 1 click using Integrately. Choose a ready-made automation template or ask Integrately AI to set up your workflow, connecting with tools like Slack, Zendesk, and Salesforce.
Can I automatically create a PagerDuty incident when a new call is created in Aircall?
Can I connect Aircall, PagerDuty, and Slack?
What is a good Zapier alternative for Aircall and PagerDuty?
How does Aircall data sync with PagerDuty?
Can PagerDuty incident resolutions update Aircall call comments?
Do I need coding skills to automate Aircall and PagerDuty?
Is the Aircall and PagerDuty integration free?
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