Microsoft Dynamics 365 CRM + Amelia Integration

Integrate Amelia to Microsoft Dynamics 365 CRM in one click, or tell Integrately AI how you want each booking handled. Qualify bookings, create CRM leads, update accounts, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Microsoft Dynamics 365 CRM
    Sales order is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Contact is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Account is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Opportunity is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Case is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is created in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Lead is updated in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Quote is updated in Microsoft Dynamics 365 CRM
  • Amelia
    Booking is completed in Amelia Instant
  • Amelia
    Booking status is changed in Amelia Instant
  • Amelia
    Booking is rescheduled in Amelia Instant
  • Amelia
    Booking is canceled in Amelia Instant
Arrow Right
2.
  • Microsoft Dynamics 365 CRM
    Create lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search lead in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update account in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search contact in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search Currency in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Create case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Update case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Search case in Microsoft Dynamics 365 CRM
  • Microsoft Dynamics 365 CRM
    Get account by ID in Microsoft Dynamics 365 CRM

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Amelia + Microsoft Dynamics 365 CRM Integration

Create leads from bookings, update contact details, log sales orders, notify your team, and send follow-ups, all in just one click.

  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Amelia + Microsoft Dynamics 365 CRM flow

Connect your CRM and booking data to calendars, email marketing, messaging tools, support desks, and spreadsheets. Pick a combination and activate it in one click.

Microsoft Dynamics 365 CRM
Amelia
+
CalendlyCalendly (8)
+
MailchimpMailchimp (8)
+
Microsoft TeamsMicrosoft Teams (8)
+
ZendeskZendesk (8)
+
StripeStripe (8)
+
Google SheetsGoogle Sheets (8)
A
M
C
Create a Microsoft Dynamics 365 CRM lead when an Amelia booking is completed, and schedule a follow-up meeting in Calendly
Amelia bookings instantly generate Microsoft Dynamics 365 CRM leads and schedule follow-up meetings in Calendly, eliminating manual entry.
A
M
C
When an Amelia booking status changes, update the Microsoft Dynamics 365 CRM contact and create a Calendly invitee
Keep contact records synchronized and meetings booked in Calendly whenever an Amelia booking status changes.
A
M
C
When an Amelia booking is rescheduled, update the Microsoft Dynamics 365 CRM lead and cancel the old Calendly event
Rescheduled Amelia bookings automatically update Microsoft Dynamics 365 CRM leads and manage Calendly events.
A
M
C
When an Amelia booking is canceled, update the Microsoft Dynamics 365 CRM record and cancel the Calendly event
Canceled Amelia bookings remove active status in Microsoft Dynamics 365 CRM and cancel associated Calendly meetings.
A
M
C
If an Amelia booking is completed, create a Microsoft Dynamics 365 CRM account and schedule a Calendly onboarding call
High-value Amelia bookings create Microsoft Dynamics 365 CRM accounts and trigger Calendly onboarding sessions.
A
M
C
When an Amelia booking is completed, update the Microsoft Dynamics 365 CRM contact and create a Calendly invitee for consultation
Completed Amelia bookings update Microsoft Dynamics 365 CRM contact records and schedule consultation slots in Calendly.
A
M
C
Use Claude to evaluate Amelia bookings, create a Microsoft Dynamics 365 CRM lead, and schedule a Calendly slot
Use Claude to analyze Amelia bookings before creating Microsoft Dynamics 365 CRM leads and scheduling Calendly meetings.
A
M
C
When an Amelia booking is completed, create a Microsoft Dynamics 365 CRM lead, schedule a Calendly meeting, and notify Slack
Comprehensive pipeline sync from Amelia bookings to Microsoft Dynamics 365 CRM, Calendly, and team notifications.

Supported triggers and actions for Microsoft Dynamics 365 CRM and Amelia

Mix and match to build the exact automation you need

Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM Triggers & Actions
Sales order is created in Microsoft Dynamics 365 CRM
Try it →
Contact is updated in Microsoft Dynamics 365 CRM
Triggers the automation when a contact is updated
Try it →
Contact is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new contact is created
Try it →
Account is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new account is created
Try it →
Account is updated in Microsoft Dynamics 365 CRM
Triggers the automation when an account is updated
Try it →
Opportunity is created in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
Try it →
Opportunity is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any opportunity is updated
Try it →
Case is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new case is created
Try it →
Case is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any case is updated
Try it →
Lead is created in Microsoft Dynamics 365 CRM
Triggers the automation when a new lead is created
Try it →
Lead is updated in Microsoft Dynamics 365 CRM
Triggers the automation when the lead information is updated
Try it →
Quote is updated in Microsoft Dynamics 365 CRM
Triggers the automation when any quote is updated
Try it →
Create lead in Microsoft Dynamics 365 CRM
Generates new leads for potential customers
Try it →
Update lead in Microsoft Dynamics 365 CRM
Updates the lead information
Try it →
Search lead in Microsoft Dynamics 365 CRM
Retrieves information for a particular lead
Try it →
Create contact in Microsoft Dynamics 365 CRM
Adds a new contact to the database
Try it →
Update contact in Microsoft Dynamics 365 CRM
Updates contact information with new details
Try it →
Create account in Microsoft Dynamics 365 CRM
Generates a new account
Try it →
Search account in Microsoft Dynamics 365 CRM
Searches for account information
Try it →
Update account in Microsoft Dynamics 365 CRM
Updates account information
Try it →
Search contact in Microsoft Dynamics 365 CRM
Finds and retrieves contact information
Try it →
Search Currency in Microsoft Dynamics 365 CRM
Searches for a currency
Try it →
Create case in Microsoft Dynamics 365 CRM
Generates a new case entry
Try it →
Update case in Microsoft Dynamics 365 CRM
Updates case details based on new information received
Try it →
Search case in Microsoft Dynamics 365 CRM
Searches for a case record
Try it →
Get account by ID in Microsoft Dynamics 365 CRM
Try it →
Amelia
Amelia Triggers & Actions
Instant
Booking is completed in Amelia
Triggers the automation when a booking is successfully completed
Try it →
Instant
Booking status is changed in Amelia
Triggers the automation when a booking status is changed
Try it →
Instant
Booking is rescheduled in Amelia
Triggers the automation when a booking is rescheduled
Try it →
Instant
Booking is canceled in Amelia
Triggers the automation when a booking is canceled
Try it →
No action is available

What can you automate with Amelia + Microsoft Dynamics 365 CRM?

Streamline your conversational booking workflows by synchronizing appointments, contacts, and lead records directly into your CRM.

What you can automate?
🎯
Create CRM leads from completed bookings
Automatically generate a new lead in Microsoft Dynamics 365 CRM the moment a booking is completed in Amelia. Eliminate manual data entry and connect inbound conversations to your sales pipeline instantly.
📝
Capture every submitted booking field
Map all custom questions, customer details, and appointment notes from Amelia into your Microsoft Dynamics 365 CRM records. Ensure your sales reps have complete context before every client interaction.
🔔
Alert your team instantly on new appointments
Notify your sales channel or account managers the second a new booking is finalized. Keep your team aligned and ready to engage high-value prospects without delay.
🔀
Route records based on booking answers
Create different lead tiers or assign specific account managers in Microsoft Dynamics 365 CRM depending on the specific services or answers submitted in Amelia.
🔄
Keep CRM contacts updated when bookings change
Automatically update Microsoft Dynamics 365 CRM contact details whenever a client reschedules or modifies their appointment time in Amelia.
🔍
Search and update existing accounts
Check if a customer already exists in Microsoft Dynamics 365 CRM before creating a record. Update their existing profile instead of generating duplicate entries.
Manage cancellations and status shifts
Update lead statuses in Microsoft Dynamics 365 CRM automatically when an Amelia booking is canceled or marked as completed, keeping your pipeline accurate.
🌐
Extend flows to spreadsheets and email tools
Connect your core Amelia and Microsoft Dynamics 365 CRM workflow to Google Sheets, Mailchimp, or Slack to log data and notify stakeholders across your entire tech stack.
And much more...

Who is Amelia + Microsoft Dynamics 365 CRM integration for?

Sales teams, customer support managers, and operations leads managing conversational bookings and CRM pipelines rely on this integration to eliminate manual data entry.

Performance analysts
Performance analysts
Sales representatives
Sales representatives
Client success managers
Client success managers
Operations managers
Operations managers
Booking coordinators
Booking coordinators
CRM administrators
CRM administrators
📈
Performance analysts
You report on booking conversion metrics and pipeline growth from your CRM, but manual entry delays mean your numbers are always stale — integrating these apps means every new Amelia booking updates your Microsoft Dynamics 365 CRM records instantly and your dashboard stays accurate.
Sales representatives
You need to reach out to new prospects the moment they book an appointment, but waiting for manual lead creation means you find out too late — with this integration, every completed booking creates a Microsoft Dynamics 365 CRM lead instantly so you can follow up right away.
🤝
Client success managers
You answer to stakeholders who want immediate visibility into client onboarding and scheduling progress, but tracking details across tools causes gaps — automating both apps means every booking update flows straight into your CRM history.
🚀
Operations managers
The volume of inbound conversational bookings is too high for your team to keep up with by hand, leading to missed records and messy data — connecting these apps means automated lead creation and status syncing handle the heavy lifting.
📋
Booking coordinators
You own the initial scheduling step and depend on upstream data getting handed over accurately to sales, but manual copy-pasting causes errors — this integration means every Amelia booking populates Microsoft Dynamics 365 CRM without manual intervention.
🗂️
CRM administrators
You need a reliable customer history in your database, but inconsistent manual entry keeps leaving gaps in contact records and lead accounts — automating both apps means every booking status change updates your Microsoft Dynamics 365 CRM cleanly.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Microsoft Dynamics 365 CRM + Amelia

Build and manage your Microsoft Dynamics 365 CRM + Amelia automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Dynamics 365 CRM + Amelia with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

2000+
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Amelia to Microsoft Dynamics 365 CRM?
Frequently Asked Questions
You can connect Amelia to Microsoft Dynamics 365 CRM in 1 click using ready templates or ask Integrately AI to build the automation for you. Integrate with Google Sheets, Microsoft Teams, and 1,500+ other apps easily.
Can I automatically create Microsoft Dynamics 365 CRM leads from Amelia bookings?
Frequently Asked Questions
Can I connect Amelia, Microsoft Dynamics 365 CRM, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Amelia and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
How does Amelia handle booking triggers for automation?
Frequently Asked Questions
What Microsoft Dynamics 365 CRM actions can be automated?
Frequently Asked Questions
Do I need coding skills to connect Amelia and Microsoft Dynamics 365 CRM?
Frequently Asked Questions
Is the Amelia and Microsoft Dynamics 365 CRM integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Amelia or Microsoft Dynamics 365 CRM With 1500+ Other Apps

Amelia
Popular Amelia Integrations
Connect Amelia to calendar, messaging, and support tools to manage conversational experiences across platforms.
See All
Amelia Integrations arrow right
No popular apps found
Microsoft Dynamics 365 CRM
Popular Microsoft Dynamics 365 CRM Integrations
Sync Microsoft Dynamics 365 CRM with email marketing, spreadsheet, and invoicing apps to keep customer data aligned.