SolarWinds Service Desk + Autopilot Integration

Integrate Autopilot to SolarWinds Service Desk in one click, or tell Integrately AI how you want each contact handled. Create incident records, sync user accounts, assign tasks, and trigger follow-up actions automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • SolarWinds Service Desk
    User is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Incident is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Risk is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Solution is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Change is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Contract is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Hardware is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Problem is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Task is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Asset is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Release is created in SolarWinds Service Desk
  • Autopilot
    Contact is added in Autopilot Instant
  • Autopilot
    Contact is added to list in Autopilot Instant
  • Autopilot
    Contact is removed from list in Autopilot Instant
  • Autopilot
    Contact is unsubscribed in Autopilot Instant
Arrow Right
2.
  • SolarWinds Service Desk
    Create incident in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create solution in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create contract in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create hardware in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create problem in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create change in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create asset in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create user in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create release in SolarWinds Service Desk
  • Autopilot
    Create contact in Autopilot
  • Autopilot
    Add contact to list in Autopilot
  • Autopilot
    Delete contact in Autopilot
  • Autopilot
    Unsubscribe contact in Autopilot
  • Autopilot
    Create list in Autopilot

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Ready Workflows Ready Workflows for Autopilot + SolarWinds Service Desk Integration

Capture new contacts, create IT service incidents, log contract assets, assign tasks, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Autopilot + SolarWinds Service Desk flow

Sync your marketing contacts with CRM records, notify your support team, and log service logs in spreadsheets. Pick a combination and activate it in one click.

SolarWinds Service Desk
Autopilot
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SalesforceSalesforce (8)
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MailchimpMailchimp (8)
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SlackSlack (8)
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Jira Software CloudJira Software Cloud (8)
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Google SheetsGoogle Sheets (8)
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ZoomZoom (8)
A
S
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Add every new Autopilot contact to Salesforce, and create a corresponding incident in SolarWinds Service Desk
New Autopilot contacts appear in Salesforce immediately while SolarWinds Service Desk logs the incident, removing manual data entry.
S
S
A
Log every new SolarWinds Service Desk incident in Salesforce, and add the contact details to Autopilot
SolarWinds Service Desk incidents update Salesforce records and add contacts to Autopilot instantly without manual effort.
A
S
S
When a Salesforce account status updates, create a follow-up task in SolarWinds Service Desk and update Autopilot
Account changes in Salesforce trigger SolarWinds Service Desk actions and keep Autopilot lists accurate.
A
S
S
Create a Salesforce lead for every Autopilot contact, and open a SolarWinds Service Desk ticket for IT tracking
Autopilot signups create Salesforce leads and trigger SolarWinds Service Desk ticket creation automatically.
A
S
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If an Autopilot contact matches enterprise criteria, log it in Salesforce and create a priority SolarWinds Service Desk incident
Enterprise Autopilot contacts update Salesforce records and generate priority SolarWinds Service Desk incidents.
A
S
S
When a Salesforce deal closes won, update the Autopilot list and log the completed contract in SolarWinds Service Desk
Closed deals in Salesforce update Autopilot lists and create SolarWinds Service Desk contracts.
A
C
S
S
Use ChatGPT to analyze new Autopilot contact submissions, update Salesforce, and create a SolarWinds Service Desk incident
ChatGPT analyzes Autopilot data before updating Salesforce and logging a SolarWinds Service Desk incident.
A
S
S
S
Turn every Autopilot contact into a Salesforce record, create a SolarWinds Service Desk task, and notify Slack
Autopilot contacts create Salesforce entries, generate SolarWinds Service Desk tasks, and alert Slack channels.

Supported triggers and actions for SolarWinds Service Desk and Autopilot

Mix and match to build the exact automation you need

SolarWinds Service Desk
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
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Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
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Risk is created in SolarWinds Service Desk
Triggers the automation when a risk is created
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Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
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Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
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Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
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Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
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Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
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Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
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Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
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Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
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Create incident in SolarWinds Service Desk
Generates a new incident report
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Create solution in SolarWinds Service Desk
Logs a new solution
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Create contract in SolarWinds Service Desk
Generates a contract document based on particular criteria
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Create hardware in SolarWinds Service Desk
Logs new hardware into the system
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Create problem in SolarWinds Service Desk
Logs a new problem
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Create change in SolarWinds Service Desk
Logs a new change
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Create asset in SolarWinds Service Desk
Generates a new asset
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Create user in SolarWinds Service Desk
Generates a new user account
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Create release in SolarWinds Service Desk
Logs a new release
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Autopilot
Autopilot Triggers & Actions
Instant
Contact is added in Autopilot
Triggers the automation when a new contact is added
Try it →
Instant
Contact is added to list in Autopilot
Triggers the automation when a contact is added to a list
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Instant
Contact is removed from list in Autopilot
Triggers the automation when a contact is removed from a list
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Instant
Contact is unsubscribed in Autopilot
Triggers the automation when a contact unsubscribes from a mailing list
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Create contact in Autopilot
Adds a new contact to the database
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Add contact to list in Autopilot
Adds a contact to a designated list for easy management
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Delete contact in Autopilot
Removes a contact from the address book
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Unsubscribe contact in Autopilot
Removes contact from mailing list
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Create list in Autopilot
Generates a new list
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What can you automate with Autopilot + SolarWinds Service Desk?

Streamline your marketing and IT service workflows with robust, automated triggers and actions.

What you can automate?
🔄
Sync new contacts into service incidents
Automatically create a SolarWinds Service Desk incident the moment a new contact is added in Autopilot. Eliminate manual data transfer between marketing and IT desks.
📋
Capture every submitted contact detail
Map all available Autopilot form fields directly into SolarWinds Service Desk records instead of just basic names. Your service desk gets complete context for every inquiry.
🔔
Alert support staff instantly
Trigger immediate notifications or tasks as soon as marketing campaigns generate new leads or support tickets. Keep your teams aligned in real time.
🔀
Route records based on submitted criteria
Send enterprise contacts to priority queues while standard submissions route to general support. Tailor your workflows to match customer tiers.
🔄
Keep service desk records updated
Automatically update existing incident details whenever customer information changes in Autopilot. Maintain accurate records across both platforms.
🚫
Prevent duplicate records and entries
Check existing databases before creating new tickets or contacts. Ensure clean data management across your entire tech stack.
⏱️
Handle later status changes and resolutions
Trigger follow-up tasks when tickets resolve or contracts finalize. Keep your marketing lists and IT asset logs perfectly synchronized.
🔗
Extend flows to popular third-party apps
Connect your core automation to Slack, Google Sheets, or Salesforce for multi-step pipelines. Scale your operations without writing code.
And much more...

Who is Autopilot + SolarWinds Service Desk integration for?

Marketing and IT operations teams managing customer leads and service requests will eliminate manual data entry and speed up support responses across both platforms.

Performance marketers
Performance marketers
IT support managers
IT support managers
Client success leads
Client success leads
Operations coordinators
Operations coordinators
Service desk technicians
Service desk technicians
System administrators
System administrators
📈
Performance marketers
You're running campaigns across multiple channels but your tracking reports only update when someone manually exports leads, so the conversion counts you're optimizing against are always a few hours behind — with this integration, every new contact lands in your systems instantly and your data stays current.
IT support managers
You oversee customer service operations where incoming requests from marketing platforms sit unaddressed because staff find out about them too late — automating both apps means every signup immediately opens a tracking incident so your technicians can act without delay.
🤝
Client success leads
You answer to stakeholders who want to see real-time progress on new customer onboarding and service provisioning, but manual status updates always lag behind actual work — connecting these apps means every milestone is logged immediately and progress reports write themselves.
📊
Operations coordinators
The volume of incoming contact submissions is too high for anyone to keep up with by hand, leading to missed records and frustrated teams — automating both apps means high-volume lists flow straight into service desks without manual bottlenecks.
🛠️
Service desk technicians
You own the technical setup phase and depend on someone upstream to hand over customer details before you can begin provisioning — this integration means every new contact triggers an immediate ticket handoff so you have all necessary data right away.
🗂️
System administrators
You need a reliable audit history across marketing automation and IT infrastructure but keep finding gaps where records failed to sync between tools — automating both apps ensures every contact and incident matches perfectly across databases.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate SolarWinds Service Desk + Autopilot

Build and manage your SolarWinds Service Desk + Autopilot automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SolarWinds Service Desk + Autopilot with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
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in $19.99

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Frequently Asked Questions

How do I connect Autopilot to SolarWinds Service Desk?
Frequently Asked Questions
You can connect Autopilot to SolarWinds Service Desk instantly using 1-click workflows on Integrately. Choose from pre-built templates or ask Integrately AI to build custom multi-step sequences connecting your apps with Salesforce, Slack, or Google Sheets.
Can I automatically create IT incidents from new Autopilot contacts?
Frequently Asked Questions
Can I connect Autopilot, SolarWinds Service Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Autopilot and SolarWinds Service Desk?
Frequently Asked Questions
How does Autopilot data map to SolarWinds Service Desk fields?
Frequently Asked Questions
Can SolarWinds Service Desk trigger updates in Autopilot?
Frequently Asked Questions
Do I need coding skills to integrate Autopilot and SolarWinds Service Desk?
Frequently Asked Questions
Is the Autopilot and SolarWinds Service Desk integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
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Want to automate something else in your workflow?

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SolarWinds Service Desk
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