Create Jira Service Desk ticket for new awork client
awork + Jira Service Desk Integration
Jira Service Desk + awork Integration
Integrate awork to Jira Service Desk in one click, or tell Integrately AI how you want each request handled. Create project tasks, search and update requests, comment on tickets, and notify your team automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Client is added in awork Instant- Project task is added in awork Instant
- Task status is changed in awork Instant
- Project is added in awork Instant
- Project member is added in awork Instant
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Create task in awork
- Create company in awork
- Create Project in awork
- Add Contact Information in awork
Trusted by experts at...
Ready Workflows for awork + Jira Service Desk Integration
Create tasks from new requests, sync status updates, comment on tickets, and alert your team, all in just one click.
Most popular automation
Create awork task from new Jira Service Desk ticket
If you're using Jira Service Desk for customer support and awork for time tracking, then this automation is for you.
This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!
This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your awork + Jira Service Desk flow
Send instant notifications, log files, update documents, and streamline cross-functional teamwork once your core pair triggers action. Pick a combination and activate it in one click.
+
Slack (8)
Slack (8) +
Confluence (8)
Confluence (8) +
GitHub (8)
GitHub (8) +
Notion (8)
Notion (8) +
Google Drive (8)
Google Drive (8) +
Zoom (8)
Zoom (8) J
A
S
Create an awork project task from every new Jira Service Desk request, and notify your team instantly on Slack.
New Jira Service Desk requests create awork tasks instantly while Slack notifies your team, so nothing slips through the cracks.
A
J
S
When a project task is added in awork, search the Jira Service Desk request, and post an alert in Slack.
Project tasks created in awork search existing Jira Service Desk requests and alert your team on Slack.
A
J
S
When a task status is changed in awork, update Jira Service Desk, and post the update in Slack.
awork task status changes update Jira Service Desk requests and notify your team on Slack.
J
A
S
Create a task in awork when a Jira Service Desk request is created, and open a Slack thread for the team.
Incoming Jira Service Desk requests generate awork tasks and open a dedicated discussion thread in Slack.
J
A
S
If a Jira Service Desk request is high priority, create an awork task and alert the support channel in Slack.
Urgent Jira Service Desk requests automatically generate high-priority awork tasks and alert your Slack channel.
J
A
S
When a Jira Service Desk request is updated, add contact information in awork, and notify your channel in Slack.
Updated Jira Service Desk requests add contact info to awork and post notifications to Slack.
J
A
S
Use Claude to summarise every new Jira Service Desk request, create an awork task, and post the brief in Slack.
Claude summarises incoming Jira Service Desk requests, creates an awork task, and shares the brief on Slack.
A
J
S
Create a Jira Service Desk request from an awork client addition, log it in GitHub, and announce it in Slack.
New awork clients create Jira Service Desk requests, log GitHub entries, and trigger Slack announcements.
Supported triggers and actions for Jira Service Desk and awork
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
awork Triggers & Actions
Instant
Project task is added in awork
Triggers the automation when a new project task is added
Try it → Instant
Task status is changed in awork
Triggers the automation when the status of a task is changed
Try it → Instant
Project member is added in awork
Triggers the automation when a new member is added to a project
Try it → What can you automate with awork + Jira Service Desk?
Streamline your support and project workflows by connecting every request to your task management board.
🎯
Create awork tasks from new Jira requests
Turn every incoming Jira Service Desk request into an awork project task automatically. Support tickets and project boards stay synchronised without manual copy-pasting.
📝
Capture every submitted request detail
Map all available Jira Service Desk request fields into separate awork task descriptions. Your project board receives complete context for every ticket.
🔔
Notify your team instantly on new tickets
Alert your support and project channels the moment a new request or task is created. Everyone stays informed without checking multiple dashboards.
🔀
Route requests based on priority fields
Trigger different awork actions depending on whether a submitted Jira request is marked urgent or standard. Important tickets get immediate attention.
🔄
Sync status updates across platforms
Keep Jira Service Desk requests updated whenever an awork task status changes. Communication flows effortlessly between support and project teams.
🔍
Search and update existing requests
Look up existing Jira Service Desk requests whenever project tasks are updated. Prevent duplicate records and keep your database clean.
💬
Add comments to requests automatically
Post automatic comments on Jira Service Desk tickets when project milestones are reached in awork. Clients and agents always know the latest status.
🔗
Extend flows to communication tools
Connect your awork and Jira Service Desk workflow to Slack to notify teams and discuss tickets instantly. Multi-app automation keeps collaboration smooth.
And much more...
Who is awork + Jira Service Desk integration for?
Connecting awork and Jira Service Desk helps support and project management teams eliminate manual handoffs, keep requests tracked, and ensure project tasks never fall behind.
Operations Managers
Support Team Leads
Account Managers
Customer Success Agents
Project Coordinators
Service Desk Engineers
📈
Operations Managers
You review support throughput and project delivery metrics weekly, but manual data transfers leave your reports outdated and inaccurate — this integration means every new request and task syncs instantly so your dashboards reflect reality.
⚡
Support Team Leads
You need to act fast on critical customer tickets, but agents waste time manually copying details into project boards, delaying resolution — automating both apps means incoming requests create awork tasks the second they arrive.
🤝
Account Managers
You answer to key clients who demand real-time progress updates on their support requests, but status tracking is fragmented across different systems — connecting these apps means client milestones update automatically without manual checks.
📊
Customer Success Agents
The volume of daily service requests is too high for anyone to keep up by hand, leading to missed follow-ups and frustrated customers — automating both apps means every ticket maps directly to project tasks without manual effort.
🔄
Project Coordinators
You own the next implementation step and depend on support teams to hand over customer issues, but communication gaps stall your timelines — this integration means every Jira request immediately triggers your awork workflow.
🗂️
Service Desk Engineers
You need a reliable history of technical tickets linked to internal project tasks, but manual record-keeping keeps leaving gaps in your logs — automating both apps means every request and task status stays perfectly synchronised.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Service Desk + awork
Build and manage your Jira Service Desk + awork automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + awork with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Jira Service Desk + awork Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect Jira Service Desk + awork Now
In Just 1 Click!
Frequently Asked Questions
How do I connect awork to Jira Service Desk?
You can connect awork to Jira Service Desk in 1 click using ready templates on Integrately, or use Integrately AI to build custom workflows linking Slack, Confluence, and 1,500+ other apps.
Can I automatically create an awork task when a Jira Service Desk request is created?
Can I connect awork, Jira Service Desk, and Slack?
What is a good Zapier alternative for awork and Jira Service Desk?
How does awork handle task data in this integration?
Can Jira Service Desk trigger updates in awork automatically?
Do I need coding skills to connect awork and Jira Service Desk?
Is the awork and Jira Service Desk integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect awork or Jira Service Desk With 1500+ Other Apps
Popular awork Integrations
Connect awork with project management, time tracking, and team collaboration tools to streamline your daily operations.
See All
awork Integrations
awork Integrations
No popular apps found
Popular Jira Service Desk Integrations
Sync Jira Service Desk with helpdesk, customer support, and communication tools to manage tickets across channels.
See All
Jira Service Desk Integrations
Jira Service Desk Integrations
No popular apps found
