Create Azure DevOps work item for new Freshservice ticket
Freshservice + Azure DevOps Integration
Azure DevOps + Freshservice Integration
Integrate Azure DevOps to Freshservice in one click, or tell Integrately AI how you want each ticket handled. Route support tickets, create matching work items, update your service desk, and notify your team automatically.
Free forever.Use premium features free for 14 days.1.
Work item is updated in Azure DevOps Instant- Work item is created in Azure DevOps Instant
- Build is completed in Azure DevOps Instant
- Comment is added to work item in Azure DevOps Instant
- Code pushed to git in Azure DevOps Instant
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
2.
- Create work item in Azure DevOps
- Delete work item in Azure DevOps
- Add link to work item in Azure DevOps
- Search work item in Azure DevOps
- Add comment to work item in Azure DevOps
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
Trusted by experts at...
Ready Workflows for Azure DevOps + Freshservice Integration
Capture support requests, create tracking items, update ticket states, alert your engineering team, and sync project statuses, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Azure DevOps + Freshservice flow
Streamline handoffs by syncing issues, alerting engineering channels, and logging support updates across your connected workspace. Pick a combination and activate it in one click.
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GitHub (4)
GitHub (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Slack (4)
Slack (4) +
Microsoft Teams (3)
Microsoft Teams (3) +
Zendesk (3)
Zendesk (3) +
Confluence (3)
Confluence (3) G
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Add every new GitHub pull request to Azure DevOps as a work item, and create a tracking ticket in Freshservice.
New GitHub pull requests automatically trigger an Azure DevOps work item and open a Freshservice ticket, keeping development and support aligned without manual entry.
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When an Azure DevOps work item moves to resolved, update the GitHub pull request status and update the Freshservice ticket.
Resolved Azure DevOps work items automatically update the connected GitHub pull request and close the associated Freshservice support ticket.
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If a GitHub commit references an urgent Azure DevOps work item, tag the Freshservice ticket as high priority and alert the team.
Critical GitHub commits linked to Azure DevOps items automatically flag high-priority Freshservice support tickets.
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Use Claude to summarise GitHub code review comments for an Azure DevOps work item, add the brief to Freshservice, and update the developer log.
Claude generates instant summaries of GitHub reviews for Azure DevOps items, logging key technical notes directly into Freshservice.
Supported triggers and actions for Azure DevOps and Freshservice
Mix and match to build the exact automation you need
Azure DevOps Triggers & Actions
Instant
Work item is updated in Azure DevOps
Triggers the automation when a work item is updated
Try it → Instant
Work item is created in Azure DevOps
Triggers the automation when a work item is created
Try it → Instant
Build is completed in Azure DevOps
Triggers the automation when a build is completed
Try it → Instant
Comment is added to work item in Azure DevOps
Triggers the automation when commented is added to a work item
Try it → Instant
Code pushed to git in Azure DevOps
Triggers the automation when a new event or workout session is scheduled
Try it → Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → What can you automate with Azure DevOps + Freshservice?
Streamline your IT service management and development pipelines by automating routine data transfers between Azure DevOps and Freshservice.
🔄
Sync work items and support tickets instantly
Create a Freshservice ticket automatically whenever a new work item is created in Azure DevOps. Keep your IT service desk and engineering backlog perfectly aligned without manual copying.
📋
Capture every submitted field and detail
Map all available work item parameters, comments, and build details directly into corresponding Freshservice ticket fields. Ensure support agents receive complete technical context on every request.
🔔
Notify the right team the moment events occur
Trigger instant alerts and notifications across your messaging channels whenever an Azure DevOps work item is updated or a Freshservice ticket changes state.
🔀
Route records based on submitted criteria
Evaluate work item priority levels or ticket categories to direct high-severity issues to specialized engineering queues and urgent support channels automatically.
📝
Keep destinations updated as changes happen
Ensure modifications made to Freshservice tickets instantly update matching Azure DevOps work items in real time, preventing version mismatches between teams.
🔍
Search and update instead of creating duplicates
Search for existing records before creating new entries, ensuring that updates append cleanly to current work items rather than spawning duplicate tickets.
⚙️
Handle later status changes and resolutions
Automatically close Freshservice support tickets when corresponding Azure DevOps work items reach completed or resolved statuses.
🌐
Extend your workflow to collaboration apps
Connect your core Azure DevOps and Freshservice workflow with Slack or Microsoft Teams to announce major incident updates to stakeholders instantly.
And much more...
Who is Azure DevOps + Freshservice integration for?
Connecting Azure DevOps and Freshservice helps technical support, IT, and engineering teams eliminate manual handoffs, keep ticket lifecycles visible, and speed up issue resolution.
IT Operations Managers
Support Team Leads
Client Success Managers
Helpdesk Coordinators
DevOps Engineers
IT Auditors
📈
IT Operations Managers
You review support ticket volumes and engineering delivery metrics to report on service performance, but your dashboards rely on manual status exports that leave your figures hours out of date — this integration means every ticket update and work item status syncs instantly so your operational reports remain accurate.
⚡
Support Team Leads
You need to update customers on critical bug fixes immediately when engineering finishes them, but manual handoffs cause frustrating delays and leave clients waiting — connecting these apps means every completed work item updates your support tickets automatically and keeps response times fast.
🤝
Client Success Managers
You answer client inquiries about ongoing bug resolutions and feature requests, but missing status updates force you to chase engineering teams for answers — automating both apps means your service desk tickets reflect real-time development progress and keep external stakeholders fully informed.
📈
Helpdesk Coordinators
You manage high volumes of incoming IT support requests that need immediate escalation into engineering backlogs, but copying details by hand leads to bottlenecks — this integration means every support ticket creates a matching work item instantly and handles large request loads without errors.
💻
DevOps Engineers
You depend on support agents to provide complete reproduction details when reporting software bugs, but crucial context often gets lost in translation — connecting these apps means every support ticket populates your engineering work items with precise data and eliminates back-and-forth messaging.
🗂️
IT Auditors
You need a reliable audit trail showing how customer support tickets connect to software code changes and deployment builds, but manual tracking leaves gaps in your history — automating both apps means every ticket, work item, and build record links together seamlessly to create a complete audit log.
Did you know?
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Why choose Integrately to automate Azure DevOps + Freshservice
Build and manage your Azure DevOps + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Azure DevOps + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
Connect Azure DevOps + Freshservice Now 
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Frequently Asked Questions
How do I connect Azure DevOps to Freshservice?
You can connect Azure DevOps to Freshservice in 1 click using ready templates on Integrately or by asking Integrately AI to build your workflow. It also connects smoothly with Slack, Microsoft Teams, and Zendesk.
Can I automatically create a Freshservice ticket when an Azure DevOps work item is created?
Can I connect Azure DevOps, Freshservice, and Slack?
What is a good Zapier alternative for Azure DevOps and Freshservice?
How does Azure DevOps data sync with Freshservice?
Can I update Freshservice tickets when Azure DevOps items change?
Do I need coding skills to automate Azure DevOps and Freshservice?
Is the Azure DevOps and Freshservice integration free?
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