Azure DevOps + SolarWinds Service Desk Integration
Integrate Azure DevOps to SolarWinds Service Desk in one click, or tell Integrately AI how you want each work item handled. Log incidents, track changes, update tasks, and alert your support team automatically.
Free forever.Use premium features free for 14 days.1.
Work item is updated in Azure DevOps Instant- Work item is created in Azure DevOps Instant
- Build is completed in Azure DevOps Instant
- Comment is added to work item in Azure DevOps Instant
- Code pushed to git in Azure DevOps Instant
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
2.
- Create work item in Azure DevOps
- Delete work item in Azure DevOps
- Add link to work item in Azure DevOps
- Search work item in Azure DevOps
- Add comment to work item in Azure DevOps
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
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Ready Workflows for Azure DevOps + SolarWinds Service Desk Integration
Capture new work items, create corresponding incidents, log changes, alert your team, and track releases, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Azure DevOps + SolarWinds Service Desk flow
Connect more tools to handle team notifications, project tracking, and documentation updates once your core automation runs. Pick a combination and activate it in one click.
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GitHub (3)
GitHub (3) +
Slack (3)
Slack (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Confluence (3)
Confluence (3) +
Microsoft Teams (3)
Microsoft Teams (3) +
Zendesk (3)
Zendesk (3) A
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When a work item is created in Azure DevOps, create an incident in SolarWinds Service Desk and open a pull request in GitHub.
New work items immediately generate a SolarWinds Service Desk incident and a GitHub pull request, eliminating manual entry.
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S
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When a build is completed in Azure DevOps, create a release in SolarWinds Service Desk and create a release in GitHub.
Completed builds trigger a SolarWinds Service Desk release record and a corresponding GitHub release automatically.
A
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When a comment is added to a work item in Azure DevOps, create an issue in GitHub and add a comment to the incident in SolarWinds Service Desk.
Work item comments update your GitHub issues and SolarWinds Service Desk incidents instantly.
Supported triggers and actions for Azure DevOps and SolarWinds Service Desk
Mix and match to build the exact automation you need
Azure DevOps Triggers & Actions
Instant
Work item is updated in Azure DevOps
Triggers the automation when a work item is updated
Try it → Instant
Work item is created in Azure DevOps
Triggers the automation when a work item is created
Try it → Instant
Build is completed in Azure DevOps
Triggers the automation when a build is completed
Try it → Instant
Comment is added to work item in Azure DevOps
Triggers the automation when commented is added to a work item
Try it → Instant
Code pushed to git in Azure DevOps
Triggers the automation when a new event or workout session is scheduled
Try it → SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → What can you automate with Azure DevOps + SolarWinds Service Desk?
Streamline your development and IT service workflows by connecting every trigger and action between these two platforms.
🔄
Sync work items into service desk incidents automatically
Turn every new Azure DevOps work item into a SolarWinds Service Desk incident the moment it is created, removing manual data transfer entirely.
📝
Capture every submitted field and attribute
Map all available work item details and incident parameters across systems so your records remain detailed and complete.
📢
Notify the right team member instantly
Send immediate alerts whenever a new incident or task is created so responsible staff can take action without delay.
🔀
Route records based on submitted field values
Apply conditional rules to direct high-priority issues to specialized queues while routine tasks follow standard workflows.
🔄
Keep destination records fully up to date
Automatically update existing incidents and work items when changes occur in either platform to maintain complete data accuracy.
🔍
Search and update instead of creating duplicates
Look up existing records before performing operations to prevent duplicate entries and keep your databases clean.
✅
Handle later status changes and releases
Trigger automated follow-up actions when builds complete or incident statuses move to resolved, closed, or completed.
🔗
Extend your workflow to external collaboration apps
Connect your core automation with Slack or Microsoft Teams to announce releases and broadcast critical incident updates.
And much more...
Who is Azure DevOps + SolarWinds Service Desk integration for?
Connecting Azure DevOps and SolarWinds Service Desk eliminates manual status reporting and keeps development and IT service management teams perfectly aligned.
IT Operations Managers
Support Team Leads
Client Success Directors
Service Desk Technicians
Software Engineers
Quality Assurance Engineers
📈
IT Operations Managers
You review incident metrics and deployment tracking reports every week, but your dashboards only update when someone manually exports records, so your operational metrics are always outdated — with this integration, every new work item and incident syncs instantly and your reporting stays current.
⚡
Support Team Leads
Your team needs to act fast on critical customer tickets, but you find out about engineering delays hours later when issues stall in the queue — with this integration, every service desk incident triggers development tasks immediately and your support team stays ahead of bottlenecks.
🤝
Client Success Directors
You answer to external stakeholders who expect real-time updates on bug fixes and system changes, but manual status gathering takes hours every week — with this integration, every build completion and incident resolution updates your tracking records automatically so clients stay informed.
📋
Service Desk Technicians
The volume of incoming IT requests and maintenance tasks is too high for anyone to keep up by hand, leading to missed handoffs and forgotten tickets — with this integration, every request flows straight into your tracking system without manual data entry.
⚙️
Software Engineers
You own the development tasks that depend on IT service desk handovers, but upstream ticket details often arrive incomplete or delayed — with this integration, every new incident creates a structured work item instantly so development can start right away.
🛡️
Quality Assurance Engineers
You need a reliable audit history of every build and change request, but manual record-keeping always leaves gaps in the log — with this integration, every deployment and change event is captured precisely to maintain a complete history.
Did you know?
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Why choose Integrately to automate Azure DevOps + SolarWinds Service Desk
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Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Frequently Asked Questions
How do I connect Azure DevOps to SolarWinds Service Desk?
You can connect Azure DevOps to SolarWinds Service Desk in 1 click using ready templates on Integrately, or use Integrately AI to build your custom workflow alongside Slack, GitHub, and Jira Software Cloud.
Can I automatically create SolarWinds Service Desk incidents from Azure DevOps work items?
Can I connect Azure DevOps, SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for Azure DevOps and SolarWinds Service Desk?
How does Azure DevOps handle work item triggers?
How are incidents handled in SolarWinds Service Desk during automation?
Do I need coding skills to automate Azure DevOps and SolarWinds Service Desk?
Is the Azure DevOps and SolarWinds Service Desk integration free?
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