Customer.io + Bigcommerce Integration

Integrate Bigcommerce to Customer.io in one click, or tell Integrately AI how you want each order handled. Create or update person records in Customer.io, add buyers to segments, trigger real-time communications, and track purchase behavior automatically.

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1.
  • Bigcommerce
    Order is placed in Bigcommerce
  • Bigcommerce
    Order is updated in Bigcommerce
  • Bigcommerce
    Order status is updated in Bigcommerce Instant
  • Bigcommerce
    Order is created in Bigcommerce Instant
  • Bigcommerce
    Order is updated in Bigcommerce Instant
  • Bigcommerce
    Customer is created in Bigcommerce Instant
  • Bigcommerce
    Customer is updated in Bigcommerce Instant
  • Bigcommerce
    Customer address is created in Bigcommerce Instant
  • Bigcommerce
    Customer address is updated in Bigcommerce Instant
  • Bigcommerce
    Product is created in Bigcommerce Instant
  • Bigcommerce
    Cart is created in Bigcommerce Instant
  • Bigcommerce
    Cart is abandoned in Bigcommerce Instant
  • Bigcommerce
    Cart is updated in Bigcommerce Instant
  • Bigcommerce
    Shipment is created in Bigcommerce Instant
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2.
  • Customer.io
    Add person to segment in Customer.io
  • Customer.io
    Create or Update Person in Customer.io
  • Customer.io
    Create event in Customer.io
  • Customer.io
    Create anonymous event in Customer.io
  • Bigcommerce
    Get product variants by product id in Bigcommerce
  • Bigcommerce
    Create order in Bigcommerce
  • Bigcommerce
    Create customer in Bigcommerce
  • Bigcommerce
    Search customer in Bigcommerce
  • Bigcommerce
    Create product in Bigcommerce
  • Bigcommerce
    Search product in Bigcommerce
  • Bigcommerce
    Get orders of the customer in Bigcommerce
  • Bigcommerce
    Create customer address in Bigcommerce
  • Bigcommerce
    Search customer addresses in Bigcommerce
  • Bigcommerce
    Create blog post in Bigcommerce

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Ready Workflows Ready Workflows for Bigcommerce + Customer.io Integration

Sync customer records, segment buyers, trigger real-time messages, and track purchase behavior, all in just one click.

Most popular automationmost-popular-automations
Bigcommerce + Customer.io Integration

Create Customer.io person for new Bigcommerce order

When a new Bigcommerce order is placed, it's important to create a Customer.io person for the customer. This helps to integraiton the customer into your marketing ecosystem and allows you to track their engagement with your brand.

There are a few key pieces of information that you'll need in order to create a new marketing contact: name, email address, and order information. With this information, you can create a new Customer.io person and start sending them targeted communications.

In addition, you can also use this opportunity to upsell or cross-sell other products. By creating a new Customer.io person for every Bigcommerce order, you can maximize your chances of success with each customer.
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Connect more apps to your Bigcommerce + Customer.io flow

Capture customer data, update your analytics stack, notify team channels, and trigger multi-step follow-ups. Pick a combination and activate it in one click.

Customer.io
Bigcommerce
+
ShopifyShopify (4)
+
Google Analytics 4Google Analytics 4 (2)
+
MailchimpMailchimp (2)
+
StripeStripe (2)
+
ZendeskZendesk (2)
+
SlackSlack (2)
B
C
S
Add every Bigcommerce order to Customer.io, and create a matching order in Shopify
New Bigcommerce orders reach Customer.io and Shopify instantly, eliminating manual entry and keeping multi-store data aligned.
B
C
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When a Bigcommerce customer is created, update Customer.io and add the customer in Shopify
New store customers appear in Customer.io and Shopify automatically, so your buyer records stay synchronized.
B
C
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When a Bigcommerce product is created, update Customer.io and add the product to Shopify
New catalog items in Bigcommerce update Customer.io records and populate in Shopify without manual re-keying.
B
C
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When a Bigcommerce cart is abandoned, log it in Customer.io and search products in Shopify
Abandoned checkouts trigger Customer.io recovery sequences while pulling matching product inventory from Shopify.

Supported triggers and actions for Customer.io and Bigcommerce

Mix and match to build the exact automation you need

Customer.io
Customer.io Triggers & Actions
No trigger is available
Add person to segment in Customer.io
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Create or Update Person in Customer.io
Generates a new invoice
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Create event in Customer.io
Adds a new contact to the contact list
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Create anonymous event in Customer.io
Creates a confidential gathering without disclosing organizer's identity
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Bigcommerce
Bigcommerce Triggers & Actions
Order is placed in Bigcommerce
Triggers the automation when a new order is placed
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Order is updated in Bigcommerce
Triggers the automation when any order is updated
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Instant
Order status is updated in Bigcommerce
Triggers the automation when the order status changes
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Instant
Order is created in Bigcommerce
Triggers the automation when a new order is created
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Instant
Order is updated in Bigcommerce
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Instant
Customer is created in Bigcommerce
Triggers the automation when a new customer is created
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Instant
Customer is updated in Bigcommerce
Triggers the automation when customer details are updated
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Instant
Customer address is created in Bigcommerce
Triggers the automation when a new customer address is added
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Instant
Customer address is updated in Bigcommerce
Triggers the automation when a customer's address is updated
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Instant
Product is created in Bigcommerce
Triggers the automation when a new product is created
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Instant
Cart is created in Bigcommerce
Triggers the automation when a new cart is created
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Instant
Cart is abandoned in Bigcommerce
Triggers the automation when a user abandons their cart
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Instant
Cart is updated in Bigcommerce
Triggers the automation when an item is added or removed from a cart
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Instant
Shipment is created in Bigcommerce
Triggers the automation when a shipment is created
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Get product variants by product id in Bigcommerce
Retrieves all product variants associated with a product id
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Create order in Bigcommerce
Creates a new order
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Create customer in Bigcommerce
Adds a new customer to the database
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Search customer in Bigcommerce
Locates and retrieves customer information
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Create product in Bigcommerce
Generates and launch new products
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Search product in Bigcommerce
Searches for a product
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Get orders of the customer in Bigcommerce
Retrieves and display detailed order information for a customer
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Create customer address in Bigcommerce
Generates and store new customer addresses
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Search customer addresses in Bigcommerce
Retrieves and display customer addresses from the database for easy access
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Create blog post in Bigcommerce
Generates and publish a new blog post
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What can you automate with Bigcommerce + Customer.io?

Streamline your e-commerce operations by connecting Bigcommerce and Customer.io for seamless data flow.

What you can automate?
🔄
Sync store orders to Customer.io instantly
Every new Bigcommerce order creates or updates a person record in Customer.io automatically, keeping your customer database fully synchronized.
📋
Capture every submitted customer field
Map detailed Bigcommerce customer addresses, names, and contact fields directly into Customer.io profiles without missing data points.
📢
Notify your team the moment orders arrive
Send instant alerts to your internal channels whenever a high-value store order is placed or a customer profile is updated.
🔀
Route records based on order values
Trigger specific customer segments and communication workflows in Customer.io depending on submitted order totals or product categories.
🔄
Keep customer profiles up to date
Automatically update existing Customer.io profiles whenever customer details or shipping addresses change in Bigcommerce.
🛡️
Prevent duplicate records during sync
Search existing customer entries before creating new records, ensuring your Customer.io database remains clean and free of duplicates.
⚡
Handle order status updates and events
Capture order fulfillment changes, cancellations, and status updates as real-time events inside Customer.io to trigger follow-up messaging.
🔗
Extend your workflow with team apps
Connect Bigcommerce and Customer.io data to Slack or Zendesk to keep support and sales teams aligned on every purchase.
And much more...

Who is Bigcommerce + Customer.io integration for?

Connecting Bigcommerce and Customer.io streamlines customer data synchronization, real-time messaging, and behavioral tracking for e-commerce teams.

E-commerce analysts
E-commerce analysts
Customer success managers
Customer success managers
Marketing directors
Marketing directors
Store operations teams
Store operations teams
Sales team leads
Sales team leads
Data administrators
Data administrators
📈
E-commerce analysts
You pull store revenue reports by hand because customer data updates slowly across your analytics stack, so your conversion metrics are always out of date — with this integration, every new order updates Customer.io instantly and your data stays current.
⚡
Customer success managers
You need to trigger welcome messages for new store buyers immediately, but find out about signups hours later when exports finish — automating both apps means every new customer profile reaches Customer.io the second they register.
📊
Marketing directors
You report campaign ROI to stakeholders who demand exact customer segmentation figures, but manual data transfers leave gaps in your reporting pipeline — this integration means your behavioral data and purchase records match in real time.
🛒
Store operations teams
High order volumes make manual customer record updates impossible to maintain without errors or missed profile updates — connecting these apps means every transaction and customer detail syncs without manual intervention.
🤝
Sales team leads
Your reps depend on store purchase events to trigger outreach, but delayed data handoffs leave leads waiting for follow-up — automating both apps means your sales reps receive order notifications the moment checkouts complete.
🗂️
Data administrators
You manage customer databases and keep finding missing profile histories caused by incomplete manual data entry — this integration means your customer history remains complete and synchronized across platforms.
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Why choose Integrately to automate Customer.io + Bigcommerce

Build and manage your Customer.io + Bigcommerce automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Customer.io + Bigcommerce with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect Bigcommerce to Customer.io?
Frequently Asked Questions
You can connect Bigcommerce to Customer.io in 1 click using ready templates on Integrately, or use Integrately AI to build custom workflows linking Shopify, Slack, Stripe, and 1,500+ other apps.
Can I automatically sync new Bigcommerce orders to Customer.io in real time?
Frequently Asked Questions
Can I connect Bigcommerce, Customer.io, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Bigcommerce and Customer.io?
Frequently Asked Questions
How does Bigcommerce handle customer data syncing here?
Frequently Asked Questions
How does Customer.io receive events from Bigcommerce?
Frequently Asked Questions
Can I automate Bigcommerce and Customer.io without coding?
Frequently Asked Questions
Is the Bigcommerce and Customer.io integration free?
Frequently Asked Questions
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You Can Also Connect Bigcommerce or Customer.io With 1500+ Other Apps

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