Bigcommerce + Freshchat Integration
Integrate Bigcommerce to Freshchat in one click, or tell Integrately AI how you want each customer handled. Create new users in Freshchat, sync customer details, alert your support team, and trigger personalized follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Order is placed in Bigcommerce- Order is updated in Bigcommerce
- Order status is updated in Bigcommerce Instant
- Order is created in Bigcommerce Instant
- Order is updated in Bigcommerce Instant
- Customer is created in Bigcommerce Instant
- Customer is updated in Bigcommerce Instant
- Customer address is created in Bigcommerce Instant
- Customer address is updated in Bigcommerce Instant
- Product is created in Bigcommerce Instant
- Cart is created in Bigcommerce Instant
- Cart is abandoned in Bigcommerce Instant
- Cart is updated in Bigcommerce Instant
- Shipment is created in Bigcommerce Instant
Message is created in Freshchat Instant- Conversation is resolved in Freshchat Instant
- Conversation is reopen in Freshchat Instant
- Agent is available in conversation in Freshchat Instant
2.
- Get product variants by product id in Bigcommerce
- Create order in Bigcommerce
- Create customer in Bigcommerce
- Search customer in Bigcommerce
- Create product in Bigcommerce
- Search product in Bigcommerce
- Get orders of the customer in Bigcommerce
- Create customer address in Bigcommerce
- Search customer addresses in Bigcommerce
- Create blog post in Bigcommerce
- Create a conversation in Freshchat
- Create user in Freshchat
- Get user by ID in Freshchat
Trusted by experts at...
Ready Workflows for Bigcommerce + Freshchat Integration
Create users, sync customer data, handle new orders, update records, and notify your support agents, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Bigcommerce + Freshchat flow
Connect customer data to marketing tools, team chat, sheets, and payment platforms as your support process grows. Pick a combination and activate it in one click.
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Shopify (3)
Shopify (3) +
Klaviyo (3)
Klaviyo (3) +
Slack (3)
Slack (3) +
Stripe (3)
Stripe (3) +
Google Sheets (3)
Google Sheets (3) +
Gmail (3)
Gmail (3) B
F
S
When a customer is created in Bigcommerce, create a user in Freshchat and create an order in Shopify.
New Bigcommerce customers immediately appear in Freshchat as users and generate an order in Shopify without manual data entry.
B
F
S
When an order is created in Bigcommerce, create a user in Freshchat and create a customer in Shopify.
Every Bigcommerce order instantly triggers a Freshchat user creation and registers the customer in Shopify.
B
F
S
When a cart is abandoned in Bigcommerce, create a user in Freshchat and create an order draft in Shopify.
Abandoned carts in Bigcommerce instantly create Freshchat users and Shopify drafts for recovery campaigns.
Supported triggers and actions for Bigcommerce and Freshchat
Mix and match to build the exact automation you need
Bigcommerce Triggers & Actions
Instant
Order status is updated in Bigcommerce
Triggers the automation when the order status changes
Try it → Instant
Customer is created in Bigcommerce
Triggers the automation when a new customer is created
Try it → Instant
Customer is updated in Bigcommerce
Triggers the automation when customer details are updated
Try it → Instant
Customer address is created in Bigcommerce
Triggers the automation when a new customer address is added
Try it → Instant
Customer address is updated in Bigcommerce
Triggers the automation when a customer's address is updated
Try it → Instant
Product is created in Bigcommerce
Triggers the automation when a new product is created
Try it → Instant
Cart is abandoned in Bigcommerce
Triggers the automation when a user abandons their cart
Try it → Instant
Cart is updated in Bigcommerce
Triggers the automation when an item is added or removed from a cart
Try it → Instant
Shipment is created in Bigcommerce
Triggers the automation when a shipment is created
Try it → Freshchat Triggers & Actions
Instant
Message is created in Freshchat
Triggers the automation when a new message is created
Try it → Instant
Conversation is resolved in Freshchat
Triggers the automation when any conversation is marked as completed
Try it → Instant
Conversation is reopen in Freshchat
Triggers the automation when a closed conversation is re-opened
Try it → Instant
Agent is available in conversation in Freshchat
Triggers the automation when any agent joins a conversation
Try it → What can you automate with Bigcommerce + Freshchat?
Streamline your ecommerce operations and customer support with ready-to-run automation recipes.
⚡
Sync new store customers instantly
Automatically create a user in Freshchat the moment a customer is created in Bigcommerce. Eliminate manual data entry and ensure your support agents have immediate context.
📋
Capture every submitted order detail
Map complete Bigcommerce order data into your support profiles and tracking sheets instead of just names and emails. Your system becomes a much more reliable resource.
🔔
Alert your team the second orders arrive
Notify your support channel in Slack or via email whenever a new Bigcommerce order is placed or updated. Keep your staff aligned and ready to respond.
🔀
Route workflows based on order status
Trigger different actions depending on whether a Bigcommerce order status is completed, pending, or updated. Send targeted communications automatically.
🔄
Keep customer profiles up to date
Automatically update Freshchat user records whenever customer details or addresses are modified in Bigcommerce. Avoid outdated contact information.
🔍
Search and update instead of duplicating
Look up existing records in Freshchat before creating new entries from Bigcommerce triggers. Keep your database clean and free of duplicate profiles.
⚠️
Handle cart abandonment recovery
Catch abandoned carts in Bigcommerce and instantly set up user recovery workflows in Freshchat or via email. Turn lost browsing sessions into completed sales.
🌐
Extend flows to your favorite apps
Connect Bigcommerce and Freshchat to Google Sheets, Slack, Gmail, or Stripe to build powerful multi-app pipelines that handle your entire workflow.
And much more...
Who is Bigcommerce + Freshchat integration for?
Ecommerce managers, customer support teams, and sales professionals save countless hours and eliminate manual data entry by connecting Bigcommerce and Freshchat for real-time customer workflows.
Performance marketers
Customer support managers
Account managers
E-commerce operations teams
Sales representatives
Finance analysts
📈
Performance marketers
You're running acquisition campaigns across multiple channels but your tracking sheet only updates when someone manually exports Bigcommerce orders, so the conversion counts you're optimising against are always hours behind — with this integration, every new customer record lands in your tools instantly and your data stays current.
🎧
Customer support managers
You need to answer buyer inquiries fast, but support reps find out about new Bigcommerce purchases too late to offer proactive help — automating both apps means every shopper profile is established immediately in Freshchat so your team can assist without delay.
🤝
Account managers
You answer to high-value clients who want to see prompt onboarding and order processing, but manual handoffs cause frustrating delays — connecting these apps means order updates and user profiles sync automatically so stakeholders always see accurate progress.
📦
E-commerce operations teams
The volume of daily Bigcommerce transactions is too high for anyone to keep up by hand, leading to missed customer records and disjointed support — this integration means every transaction and user profile is synchronized instantly without human intervention.
💼
Sales representatives
You own the outreach step and depend on store managers to hand over new buyer details, but manual communication creates gaps in your pipeline — automating both apps means fresh customer data flows straight into your workflow the moment an order is placed.
📊
Finance analysts
You need a reliable history of store transactions and user growth, but manual exports keep leaving blind spots in your financial records — connecting these apps means every order and user creation is logged reliably with zero missing entries.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Bigcommerce + Freshchat
Build and manage your Bigcommerce + Freshchat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Bigcommerce + Freshchat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Bigcommerce + Freshchat Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Bigcommerce to Freshchat?
You can connect Bigcommerce to Freshchat in 1 click using ready workflows on Integrately. Select your trigger event, connect your accounts, and let Integrately AI handle the setup.
Can I automatically create Freshchat users when a Bigcommerce customer is created?
Can I connect Bigcommerce, Freshchat, and Slack?
What is a good Zapier alternative for Bigcommerce and Freshchat?
How does Bigcommerce handle customer data during synchronization?
Can Freshchat trigger actions in Bigcommerce?
Do I need coding skills to automate Bigcommerce and Freshchat?
Is the Bigcommerce and Freshchat integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
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