Bigcommerce + Freshdesk Integration

Q: How do I automatically create support tickets from new Bigcommerce orders?

You can automatically create support tickets from new Bigcommerce orders by setting up a ready automation in one click on Integrately, or by using Integrately AI to configure custom branching and field mapping.

Q: Can I connect Bigcommerce, Freshdesk, and Slack?

All three apps work together seamlessly in a multi-step automation where Bigcommerce triggers an event, Freshdesk creates a ticket, and Slack alerts your team. You can also connect other popular tools like Google Sheets, Shopify, and 1,500+ other apps.

Q: What is a good Zapier alternative for Bigcommerce and Freshdesk?

Integrately is a leading alternative for connecting Bigcommerce and Freshdesk, offering 20 million+ ready automation templates, 24/5 live chat support, and 42,000+ active users at a fraction of the cost.

Q: Can I sync Bigcommerce customer contacts to Freshdesk automatically?

You can sync Bigcommerce customer contacts to Freshdesk automatically using 1-click automations on Integrately. There is a ready template available — start from the Bigcommerce and Freshdesk integration.

Q: How does Freshdesk update when Bigcommerce order statuses change?

When Bigcommerce order statuses change, the automation updates the corresponding Freshdesk ticket automatically. You can start with a ready workflow on the Bigcommerce and Freshdesk integration.

Q: Do I need coding skills to automate Bigcommerce and Freshdesk?

You do not need any coding skills to connect Bigcommerce and Freshdesk. You can use ready templates or ask Integrately AI to build the exact workflow for your team.

Q: Is the Bigcommerce and Freshdesk integration free?

The Bigcommerce and Freshdesk integration is available on a free forever plan on Integrately. You can get started right away with zero upfront cost.

Integrate Bigcommerce to Freshdesk in one click, or tell Integrately AI how you want each order handled. Create support tickets, sync customer contacts, update order statuses, and notify your support team automatically.

Integrate For Free

Free forever.

Use premium features free for 14 days.

Order is placed in Bigcommerce
Order is updated in Bigcommerce
Order status is updated in Bigcommerce Instant
Order is created in Bigcommerce Instant
Order is updated in Bigcommerce Instant
Customer is created in Bigcommerce Instant
Customer is updated in Bigcommerce Instant
Customer address is created in Bigcommerce Instant
Customer address is updated in Bigcommerce Instant
Product is created in Bigcommerce Instant
Cart is created in Bigcommerce Instant
Cart is abandoned in Bigcommerce Instant
Cart is updated in Bigcommerce Instant
Shipment is created in Bigcommerce Instant
Ticket is updated in Freshdesk
Ticket note is created in Freshdesk
Ticket is created in Freshdesk

Get product variants by product id in Bigcommerce
Create order in Bigcommerce
Create customer in Bigcommerce
Search customer in Bigcommerce
Create product in Bigcommerce
Search product in Bigcommerce
Get orders of the customer in Bigcommerce
Create customer address in Bigcommerce
Search customer addresses in Bigcommerce
Create blog post in Bigcommerce
Get ticket time entries by Id in Freshdesk
Search ticket in Freshdesk
Create Ticket in Freshdesk
Add Notes to a Ticket in Freshdesk
Update ticket in Freshdesk
Get ticket by Id in Freshdesk
Create Contact in Freshdesk
Update contact in Freshdesk
Create Company in Freshdesk
Search company in Freshdesk
Search contact in Freshdesk
Create Forum in Freshdesk
Create Forum Category in Freshdesk
Get group by Id in Freshdesk
Get agent by Id in Freshdesk
Create a forum topic in Freshdesk

Trusted by experts at...

Ready Workflows for Bigcommerce + Freshdesk Integration

Create support tickets, sync customer contacts, update order statuses, and alert your support team, all in just one click.

Create Freshdesk ticket for new Bigcommerce order

When you are running an online business, it is important to have a strong customer support system in place. So ,if your business uses Bigcommerce to manage order, you can use Freshdesk to create ticket for each order.

In this way, you'll have a record of all the orders that have been placed, and you can track the progress of each one. Creating ticket for Bigcommerce order is a great way to keep your business organized and ensure that no detail is missed.

Set up this integration so that Freshdesk starts working in tandem with Bigcommerce.

Activate

Create Bigcommerce customer for new Freshdesk ticket

Freshdesk + Bigcommerce Integration

Activate

1of1

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Bigcommerce + Freshdesk flow

Sync your support tickets and customer data into spreadsheets, notify support channels, and trigger customer emails. Pick a combination and activate it in one click.

Shopify (4)

Klaviyo (4)

Slack (4)

Stripe (4)

Google Sheets (4)

Gmail (4)

Create a Freshdesk ticket from every new Bigcommerce order, and add the customer in Shopify

New Bigcommerce orders instantly generate support tickets in Freshdesk while updating customer profiles in Shopify, eliminating manual data entry across your systems.

When a customer is created in Bigcommerce, add a Freshdesk contact and create a Shopify customer

New store customers are automatically added to Freshdesk and Shopify the moment they register in Bigcommerce.

When an order status updates in Bigcommerce, update the Freshdesk ticket and create a Shopify order

Order updates in Bigcommerce trigger corresponding ticket updates in Freshdesk and record new store transactions in Shopify.

When a product is created in Bigcommerce, search Freshdesk for company records and add products to Shopify

New products added to Bigcommerce trigger company searches in Freshdesk and update your Shopify catalog.

Create a Freshdesk ticket for every new Bigcommerce order and add subscribers in Klaviyo

Capture store orders in Freshdesk as support tickets while simultaneously building your subscriber lists in Klaviyo.

When a customer is created in Bigcommerce, add a Freshdesk contact and update profiles in Klaviyo

New store customers automatically populate your Freshdesk contact list and update customer profiles in Klaviyo.

When a Bigcommerce cart is abandoned, create a Freshdesk follow-up ticket and trigger Klaviyo flows

Abandoned store checkouts trigger support review tickets in Freshdesk and recovery campaigns in Klaviyo.

When an order status updates in Bigcommerce, update Freshdesk tickets and record events in Klaviyo

Fulfillment updates in Bigcommerce update support tickets in Freshdesk and log milestone events in Klaviyo.

Create a Freshdesk ticket from every new Bigcommerce order and notify your team on Slack

New Bigcommerce orders instantly generate support tickets in Freshdesk and post instant alerts to your Slack support channel.

When a customer is created in Bigcommerce, add a Freshdesk contact and announce it in Slack

New customer registrations in Bigcommerce generate Freshdesk contacts and broadcast announcements in Slack.

When an order status updates in Bigcommerce, update Freshdesk tickets and alert your team on Slack

Order fulfillment milestones update Freshdesk tickets and notify your operations channel in Slack.

When a Bigcommerce cart is abandoned, create a Freshdesk ticket and alert sales in Slack

Abandoned checkouts create Freshdesk follow-up tickets and notify your sales team instantly on Slack.

Create a Freshdesk ticket from every new Bigcommerce order and verify payments in Stripe

Store purchases automatically generate support tickets in Freshdesk while checking payment records in Stripe.

When a customer is created in Bigcommerce, add a Freshdesk contact and create a Stripe customer

New Bigcommerce store accounts automatically generate Freshdesk contacts and Stripe customer profiles.

When an order status updates in Bigcommerce, update Freshdesk tickets and verify Stripe payments

Order fulfillment updates trigger Freshdesk ticket changes and verify payment statuses in Stripe.

When a Bigcommerce shipment is created, update Freshdesk tickets and log Stripe invoices

Shipment creations update Freshdesk support tickets and verify corresponding invoice records in Stripe.

Create a Freshdesk ticket from every new Bigcommerce order and log details in Google Sheets

New store purchases generate Freshdesk support tickets and record complete order details in Google Sheets.

When a customer is created in Bigcommerce, add a Freshdesk contact and log rows in Google Sheets

New store signups automatically populate Freshdesk contact directories and update tracking logs in Google Sheets.

When an order status updates in Bigcommerce, update Freshdesk tickets and Google Sheets rows

Fulfillment status changes update Freshdesk support tickets and refresh tracking rows in Google Sheets.

When a Bigcommerce cart is abandoned, create a Freshdesk ticket and log data in Google Sheets

Abandoned store checkouts generate follow-up tickets in Freshdesk and record recovery tracking rows in Google Sheets.

Create a Freshdesk ticket from every new Bigcommerce order and send confirmation emails via Gmail

New store orders generate support tickets in Freshdesk and trigger customer confirmation emails through Gmail.

When a customer is created in Bigcommerce, add a Freshdesk contact and send a welcome email via Gmail

New customer signups automatically create Freshdesk contacts and trigger personalized welcome emails in Gmail.

When an order status updates in Bigcommerce, update Freshdesk tickets and send update emails via Gmail

Fulfillment updates trigger Freshdesk ticket changes and send status update emails through Gmail.

When a Bigcommerce cart is abandoned, create a Freshdesk ticket and send recovery emails via Gmail

Abandoned checkouts create follow-up support tickets in Freshdesk and trigger recovery emails in Gmail.

Supported triggers and actions for Bigcommerce and Freshdesk

Mix and match to build the exact automation you need

Bigcommerce Triggers & Actions

Order is placed in Bigcommerce

Triggers the automation when a new order is placed

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Order is updated in Bigcommerce

Triggers the automation when any order is updated

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Instant

Order status is updated in Bigcommerce

Triggers the automation when the order status changes

Try it →

Instant

Order is created in Bigcommerce

Triggers the automation when a new order is created

Try it →

Instant

Order is updated in Bigcommerce

Try it →

Instant

Customer is created in Bigcommerce

Triggers the automation when a new customer is created

Try it →

Instant

Customer is updated in Bigcommerce

Triggers the automation when customer details are updated

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Instant

Customer address is created in Bigcommerce

Triggers the automation when a new customer address is added

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Instant

Customer address is updated in Bigcommerce

Triggers the automation when a customer's address is updated

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Instant

Product is created in Bigcommerce

Triggers the automation when a new product is created

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Instant

Cart is created in Bigcommerce

Triggers the automation when a new cart is created

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Instant

Cart is abandoned in Bigcommerce

Triggers the automation when a user abandons their cart

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Instant

Cart is updated in Bigcommerce

Triggers the automation when an item is added or removed from a cart

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Instant

Shipment is created in Bigcommerce

Triggers the automation when a shipment is created

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Freshdesk Triggers & Actions

Ticket is updated in Freshdesk

Triggers the automation when a ticket is modified

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Ticket note is created in Freshdesk

Triggers the automation when a new note is added to any ticket

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Ticket is created in Freshdesk

Triggers the automation when a new ticket is created

Try it →

What can you automate with Bigcommerce + Freshdesk?

Connect your e-commerce store and support desk to streamline order management, ticket creation, and customer syncs automatically.

Get Started For Free

🛒

Create Freshdesk tickets from new Bigcommerce orders automatically

Every time an order is placed in Bigcommerce, a corresponding support ticket is generated in Freshdesk. This eliminates manual data entry and ensures your support team sees new purchases instantly.

📋

Capture complete customer details across both platforms

Map every submitted customer address, contact field, and order detail from Bigcommerce directly into Freshdesk profiles. Your support desk gets rich context for every customer interaction without extra typing.

🔔

Notify support agents instantly when orders update

Whenever an order status changes or a shipment is created in Bigcommerce, alert your support agents in Freshdesk. Keep your entire team informed about fulfillment milestones and customer progress.

🔀

Route support tickets based on order criteria

Direct high-value store orders to priority support queues in Freshdesk automatically based on order values or customer types. Ensure VIP buyers get immediate attention from senior agents.

🔄

Keep customer and ticket records perfectly synchronized

Update Freshdesk contact details automatically whenever customer information changes in Bigcommerce. Prevent outdated records and maintain a single source of truth for customer support.

🔍

Search and update existing records to avoid duplicates

Look up existing Freshdesk contacts before creating new ones when customer orders or updates arrive from Bigcommerce. Keep your support database clean and organized without manual cleanup.

📦

Handle order fulfillment and status changes smoothly

Trigger support follow-ups or close tickets when Bigcommerce order statuses update or shipments are created. Automate your post-purchase workflows from end to end.

🌐

Extend your store and support flows with Slack

Connect Bigcommerce and Freshdesk workflows to Slack so your team receives instant notifications whenever new orders or support tickets require attention.

And much more...

Who is Bigcommerce + Freshdesk integration for?

Ecommerce managers, support leads, and operations teams struggling to keep store orders and support tickets aligned can eliminate manual data entry entirely.

Performance analysts

Customer support leads

Account managers

Fulfillment coordinators

Customer service reps

Operations directors

📈

Performance analysts

You're tracking store revenue and support metrics, but your support records only update when someone exports data by hand, so your weekly dashboard is always incomplete — this integration means every new order and ticket syncs instantly and your reports stay current.

⚡

Customer support leads

You need to act fast on customer issues, but you find out about store order problems too late because data is trapped in separate systems — connecting these apps means support tickets are generated immediately when orders update so your team resolves issues faster.

🤝

Account managers

You answer to clients who want to see their order history and support status in one place, but manual tracking leaves gaps in their history — automating both apps means every store transaction and support note flows together cleanly.

📦

Fulfillment coordinators

The volume of daily store purchases is too high for anyone to keep up by hand, leading to missed support escalations and delayed shipments — automating both apps means orders automatically generate tracked support items so nothing slips through the cracks.

👥

Customer service reps

You own the support response and depend on store updates to know what customers bought, but manual handoffs cause frustrating delays — this integration means every Bigcommerce customer action instantly reaches Freshdesk so you have complete context ready.

🗂️

Operations directors

You need a reliable history of store activity and customer queries, but you keep finding gaps in your support logs due to manual copying errors — connecting these apps means every customer record and order event is logged accurately.

Try This Integration – No Code Needed

Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Bigcommerce + Freshdesk

Build and manage your Bigcommerce + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected

Connect Bigcommerce + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.

20M+ Ready Automations

Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.

AI that builds your automations

Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.

24x5 Live Chat Support

Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.

Free done-for-you setup

Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.

Secure by design

SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.

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Frequently Asked Questions

How do I connect Bigcommerce to Freshdesk?

You can easily connect Bigcommerce to Freshdesk using 1-click ready workflows on Integrately or by asking Integrately AI to build the automation and map the fields. You can also add apps like Shopify, Slack, and Google Sheets to extend your workflow.

How do I automatically create support tickets from new Bigcommerce orders?

Can I connect Bigcommerce, Freshdesk, and Slack?

What is a good Zapier alternative for Bigcommerce and Freshdesk?

Can I sync Bigcommerce customer contacts to Freshdesk automatically?

How does Freshdesk update when Bigcommerce order statuses change?

Do I need coding skills to automate Bigcommerce and Freshdesk?

Is the Bigcommerce and Freshdesk integration free?

Didn't find the answer you were looking for?

No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Bigcommerce or Freshdesk With 1500+ Other Apps

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Bigcommerce + Freshdesk Integration

Integrate Bigcommerce to Freshdesk in one click, or tell Integrately AI how you want each order handled. Create support tickets, sync customer contacts, update order statuses, and notify your support team automatically.

Trusted by experts at...

Ready Workflows for Bigcommerce + Freshdesk Integration

Create support tickets, sync customer contacts, update order statuses, and alert your support team, all in just one click.

Create Freshdesk ticket for new Bigcommerce order

Create Bigcommerce customer for new Freshdesk ticket

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Bigcommerce + Freshdesk flow

Sync your support tickets and customer data into spreadsheets, notify support channels, and trigger customer emails. Pick a combination and activate it in one click.

Supported triggers and actions for Bigcommerce and Freshdesk

Mix and match to build the exact automation you need

What can you automate with Bigcommerce + Freshdesk?

Connect your e-commerce store and support desk to streamline order management, ticket creation, and customer syncs automatically.

Who is Bigcommerce + Freshdesk integration for?

Ecommerce managers, support leads, and operations teams struggling to keep store orders and support tickets aligned can eliminate manual data entry entirely.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Bigcommerce + Freshdesk

Build and manage your Bigcommerce + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Bigcommerce or Freshdesk With 1500+ Other Apps

Automate Your Tedious Tasks
With A Single Click

It's so easy a caveman could do it.

Bigcommerce + Freshdesk Integration

Integrate Bigcommerce to Freshdesk in one click, or tell Integrately AI how you want each order handled. Create support tickets, sync customer contacts, update order statuses, and notify your support team automatically.

Trusted by experts at...

Ready Workflows for Bigcommerce + Freshdesk Integration

Create support tickets, sync customer contacts, update order statuses, and alert your support team, all in just one click.

Create Freshdesk ticket for new Bigcommerce order

Create Bigcommerce customer for new Freshdesk ticket

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Bigcommerce + Freshdesk flow

Sync your support tickets and customer data into spreadsheets, notify support channels, and trigger customer emails. Pick a combination and activate it in one click.

Supported triggers and actions for Bigcommerce and Freshdesk

Mix and match to build the exact automation you need

What can you automate with Bigcommerce + Freshdesk?

Connect your e-commerce store and support desk to streamline order management, ticket creation, and customer syncs automatically.

Who is Bigcommerce + Freshdesk integration for?

Ecommerce managers, support leads, and operations teams struggling to keep store orders and support tickets aligned can eliminate manual data entry entirely.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Bigcommerce + Freshdesk

Build and manage your Bigcommerce + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Bigcommerce or Freshdesk With 1500+ Other Apps

Automate Your Tedious Tasks With A Single Click

It's so easy a caveman could do it.

Automate Your Tedious Tasks
With A Single Click