Create Bitrix24 contact for new Intercom user
Intercom + Bitrix24 Integration
Bitrix24 + Intercom Integration
Integrate Bitrix24 to Intercom in one click, or tell Integrately AI how you want each lead handled. Capture new enquiries, sync contact details, update statuses, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Quote is created in Bitrix24- Smart process is created in Bitrix24
- Lead is created in Bitrix24
- Lead is updated in Bitrix24
- Lead is created in Bitrix24 Instant
- Lead is updated in Bitrix24 Instant
- Lead is deleted in Bitrix24 Instant
- Deal is created in Bitrix24
- Deal is created in Bitrix24 Instant
- Deal is updated in Bitrix24 Instant
- Deal is deleted in Bitrix24 Instant
- Contact is created in Bitrix24
- Contact is updated in Bitrix24
- Contact is created in Bitrix24 Instant
- Contact is updated in Bitrix24 Instant
- Contact is deleted in Bitrix24 Instant
- Task is created in Bitrix24 Instant
- Task is updated in Bitrix24 Instant
- Task is deleted in Bitrix24 Instant
- Company is updated in Bitrix24 Instant
- Company is deleted in Bitrix24 Instant
- Company is created in Bitrix24 Instant
Conversation is assigned to any teammate in Intercom Instant- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Company is created in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Teammate replied in Intercom Instant
- Conversation is closed by admin in Intercom Instant
- Admin opened conversation in Intercom Instant
- User or lead is replied in Intercom Instant
- Lead is untagged in Intercom Instant
- Lead is tagged in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
2.
- Search lead in Bitrix24
- Create quote in Bitrix24
- Search quote by title in Bitrix24
- Update quote in Bitrix24
- Search contact in Bitrix24
- Create lead in Bitrix24
- Update lead in Bitrix24
- Create contact in Bitrix24
- Update contact in Bitrix24
- Create deal in Bitrix24
- Update deal in Bitrix24
- Get deal by id in Bitrix24
- Search deal in Bitrix24
- Create company in Bitrix24
- Search company in Bitrix24
- Update company in Bitrix24
- Get company by id in Bitrix24
- Search task in Bitrix24
- Get task by id in Bitrix24
- Update task in Bitrix24
- Get lead by id in Bitrix24
- Get contact by id in Bitrix24
- Add comment in Bitrix24
- Remove tag from user in Intercom
- Add tag to user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Search user in Intercom
- Search company in Intercom
- Search lead in Intercom
Trusted by experts at...
Ready Workflows for Bitrix24 + Intercom Integration
Capture leads, organise responses, keep contacts updated, alert your team, and send follow-ups, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Bitrix24 + Intercom flow
Connect your workflow to popular CRMs, messaging platforms, and task trackers to streamline your entire sales and support cycle. Pick a combination and activate it in one click.
+
Slack (4)
Slack (4) +
HubSpot (3)
HubSpot (3) +
Gmail (3)
Gmail (3) +
Calendly (3)
Calendly (3) +
Stripe (3)
Stripe (3) +
Asana (3)
Asana (3) B
I
S
Create an Intercom lead when a Bitrix24 lead is created, and notify your sales channel in Slack
New Bitrix24 leads immediately create an Intercom lead and alert your sales channel in Slack, so your team can follow up instantly.
B
I
S
When an Intercom conversation is closed by admin, update the deal in Bitrix24 and post in Slack
Closed Intercom conversations update your Bitrix24 deal stage automatically and post an update in Slack for complete visibility.
B
I
S
When a Bitrix24 contact is updated, update the user in Intercom and alert your team in Slack
Updated Bitrix24 contact details sync instantly to Intercom, with a summary posted directly in your Slack channel.
I
C
B
S
Use ChatGPT to summarise every new Intercom customer message, create a task in Bitrix24, and post in Slack
ChatGPT transforms new Intercom messages into actionable Bitrix24 tasks, while Slack keeps your team instantly informed.
Supported triggers and actions for Bitrix24 and Intercom
Mix and match to build the exact automation you need
Bitrix24 Triggers & Actions
Smart process is created in Bitrix24
Triggers the automation when a new smart process is created
Try it → Instant
Lead is deleted in Bitrix24
Triggers the automation when a lead is removed from the system
Try it → Instant
Contact is deleted in Bitrix24
Triggers the automation when a contact is removed from the particular list
Try it → Instant
Company is created in Bitrix24
Triggers the automation when a new company is created
Try it → Intercom Triggers & Actions
Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → What can you automate with Bitrix24 + Intercom?
Streamline your customer operations by connecting Bitrix24 CRM data directly with Intercom support workflows.
⚡
Sync Bitrix24 leads to Intercom automatically
Capture every new lead created in Bitrix24 and instantly establish a corresponding lead record in Intercom without manual data transfer.
📝
Map every submitted customer enquiry
Transfer complete user details, custom field answers, and initial message notes directly into your CRM records for better context.
🔔
Alert your team the moment enquiries arrive
Notify designated team members in chat channels or via email whenever a new customer conversation or lead is registered.
🔀
Route records based on submitted criteria
Direct high-value leads or specific account tiers to specialised support queues and sales pipelines based on form answers.
🔄
Keep destination records updated continuously
Reflect contact profile changes, email updates, and stage progressions across both platforms in real time.
🔍
Search and update instead of creating duplicates
Verify existing contact records in Bitrix24 before creating new entries, preventing messy duplicate profiles in your database.
🏷️
Manage lifecycle status and conversation tags
Update deal stages in Bitrix24 whenever Intercom conversations are closed, snoozed, or tagged by your support team.
🚀
Extend your workflow to external apps
Trigger downstream tasks in project management or communication tools like Slack and Asana once your core sync completes.
And much more...
Who is Bitrix24 + Intercom integration for?
Teams managing customer relationships and support tickets across Bitrix24 and Intercom eliminate manual handoffs and ensure complete data visibility.
Performance analysts
Customer support leads
Account managers
High-volume support teams
Sales operations managers
Customer success directors
📈
Performance analysts
You're tracking customer acquisition in Bitrix24 but support metrics remain siloed in Intercom, so your conversion reports are always missing crucial engagement data — this integration means every interaction syncs instantly and your pipeline analytics stay accurate.
⚡
Customer support leads
You need to act fast when VIP accounts submit enquiries, but support tickets take hours to reach your CRM records — with this integration, every new enquiry updates your Bitrix24 records immediately and your support queue stays responsive.
📋
Account managers
You answer to clients who expect real-time updates on their support requests while your team logs notes manually in Bitrix24, leading to communication delays — automating both apps means ticket statuses sync to your CRM and client visibility is always current.
🔄
High-volume support teams
The volume of daily user messages is too high for anyone to keep up with by hand, causing missed follow-ups and frustrated clients — connecting these apps means every conversation and user profile is captured without manual data entry.
💼
Sales operations managers
You own the commercial pipeline and depend on customer support reps to hand over qualified leads from Intercom into Bitrix24, but details often get lost — this integration means lead creation happens automatically and your handoff process never misses a beat.
🗂️
Customer success directors
You need a reliable history of every client interaction and keep finding gaps where support notes never reached your CRM records — automating both apps means every user update and conversation log builds a complete customer history.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Bitrix24 + Intercom
Build and manage your Bitrix24 + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Bitrix24 + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
Connect Bitrix24 + Intercom Now 
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Frequently Asked Questions
How do I connect Bitrix24 to Intercom?
You can connect Bitrix24 to Intercom in 1 click using ready-made templates or build custom flows with Integrately AI alongside apps like Slack, HubSpot, and Gmail.
Can I automatically create an Intercom lead when a Bitrix24 lead is created?
Can I connect Bitrix24, Intercom, and Slack?
What is a good Zapier alternative for Bitrix24 and Intercom?
How are Bitrix24 contacts and leads synced with Intercom?
How does Intercom update Bitrix24 deals when conversations close?
Do I need coding skills to automate Bitrix24 and Intercom?
Is the Bitrix24 and Intercom integration free?
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