Bitrix24 + tawk.to Integration

Integrate Bitrix24 to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Capture chat transcripts, create leads and contacts in Bitrix24, and alert your support team automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Bitrix24
    Smart process is created in Bitrix24
  • Bitrix24
    Quote is created in Bitrix24
  • Bitrix24
    Lead is created in Bitrix24
  • Bitrix24
    Lead is updated in Bitrix24
  • Bitrix24
    Lead is created in Bitrix24 Instant
  • Bitrix24
    Lead is updated in Bitrix24 Instant
  • Bitrix24
    Lead is deleted in Bitrix24 Instant
  • Bitrix24
    Deal is created in Bitrix24
  • Bitrix24
    Deal is created in Bitrix24 Instant
  • Bitrix24
    Deal is updated in Bitrix24 Instant
  • Bitrix24
    Deal is deleted in Bitrix24 Instant
  • Bitrix24
    Contact is created in Bitrix24
  • Bitrix24
    Contact is updated in Bitrix24
  • Bitrix24
    Contact is created in Bitrix24 Instant
  • Bitrix24
    Contact is updated in Bitrix24 Instant
  • Bitrix24
    Contact is deleted in Bitrix24 Instant
  • Bitrix24
    Task is created in Bitrix24 Instant
  • Bitrix24
    Task is updated in Bitrix24 Instant
  • Bitrix24
    Task is deleted in Bitrix24 Instant
  • Bitrix24
    Company is updated in Bitrix24 Instant
  • Bitrix24
    Company is deleted in Bitrix24 Instant
  • Bitrix24
    Company is created in Bitrix24 Instant
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
Arrow Right
2.
  • Bitrix24
    Search contact in Bitrix24
  • Bitrix24
    Update quote in Bitrix24
  • Bitrix24
    Search quote by title in Bitrix24
  • Bitrix24
    Create quote in Bitrix24
  • Bitrix24
    Search lead in Bitrix24
  • Bitrix24
    Create lead in Bitrix24
  • Bitrix24
    Update lead in Bitrix24
  • Bitrix24
    Create contact in Bitrix24
  • Bitrix24
    Update contact in Bitrix24
  • Bitrix24
    Create deal in Bitrix24
  • Bitrix24
    Update deal in Bitrix24
  • Bitrix24
    Get deal by id in Bitrix24
  • Bitrix24
    Search deal in Bitrix24
  • Bitrix24
    Create company in Bitrix24
  • Bitrix24
    Search company in Bitrix24
  • Bitrix24
    Update company in Bitrix24
  • Bitrix24
    Get company by id in Bitrix24
  • Bitrix24
    Search task in Bitrix24
  • Bitrix24
    Get task by id in Bitrix24
  • Bitrix24
    Update task in Bitrix24
  • Bitrix24
    Get lead by id in Bitrix24
  • Bitrix24
    Get contact by id in Bitrix24
  • Bitrix24
    Add comment in Bitrix24

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Ready Workflows Ready Workflows for Bitrix24 + tawk.to Integration

Capture customer tickets, create leads, update contacts, and assign tasks, all in just one click.

Most popular automationsmost-popular-automations
tawk.to + Bitrix24 Integration

Create Bitrix24 deal for new tawk.to chat

Integrating your Bitrix24 with your tawk.to, can help you automatically create new deals based on chats recieved. This saves you time and ensures that no opportunities are missed. Plus, it makes it easy to track progress and follow up with customers.

This tawk.to - Bitrix24 integration is an incredibly powerful way to streamline your workflow and ensure that every new lead is followed up on in a timely manner. As a result, it helps you improve your customer relationships and grow your business more effectively.
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tawk.to + Bitrix24 Integration

Create Bitrix24 contact from new tawk.to ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Bitrix24. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Bitrix24 integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Bitrix24.

This makes it easy to keep track of your support tickets and contacts in one place.
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tawk.to + Bitrix24 Integration

Create Bitrix24 contact for new tawk.to chat

When someone completes your tawk.to, a new contact is automatically created in your Bitrix24. This way, you can quickly follow up with the chat and turn them into a customer!

Plus, all of the information from the tawk.to is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a tawk.to - Bitrix24 integration set up makes it easy to manage your customer relationships and grow your business.
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Bitrix24 + tawk.to flow

Sync your support chats and CRM records with team chat, spreadsheets, and marketing tools. Pick a combination and activate it in one click.

Bitrix24
tawk.to
+
ShopifyShopify (4)
+
MailchimpMailchimp (3)
+
SlackSlack (3)
+
Google SheetsGoogle Sheets (3)
+
CalendlyCalendly (2)
+
StripeStripe (2)
T
B
S
When a tawk.to ticket is created, create a lead in Bitrix24 and create a customer in Shopify
New tawk.to support inquiries instantly generate a lead in Bitrix24 and a customer record in Shopify without manual data entry.
T
B
S
When a tawk.to chat ends, update the Bitrix24 contact and create a draft order in Shopify
Completed tawk.to chat sessions update your Bitrix24 contact details and set up a draft order in Shopify instantly.
T
B
S
When a tawk.to transcript is created, update the Bitrix24 lead and update the Shopify customer profile
Store new tawk.to chat transcripts inside Bitrix24 while refreshing customer details in Shopify automatically.
T
B
S
If a tawk.to ticket mentions a refund, create a deal in Bitrix24 and search the order in Shopify
Route refund-related tawk.to tickets directly to Bitrix24 deals while looking up the order details in Shopify.

Supported triggers and actions for Bitrix24 and tawk.to

Mix and match to build the exact automation you need

Bitrix24
Bitrix24 Triggers & Actions
Smart process is created in Bitrix24
Triggers the automation when a new smart process is created
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Quote is created in Bitrix24
Triggers the automation when a new quote is created
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Lead is created in Bitrix24
Triggers the automation when a new lead is created
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Lead is updated in Bitrix24
Triggers the automation when the lead information is updated
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Instant
Lead is created in Bitrix24
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Instant
Lead is updated in Bitrix24
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Instant
Lead is deleted in Bitrix24
Triggers the automation when a lead is removed from the system
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Deal is created in Bitrix24
Triggers the automation when a deal is created
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Instant
Deal is created in Bitrix24
Try it →
Instant
Deal is updated in Bitrix24
Triggers the automation when a deal is updated
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Instant
Deal is deleted in Bitrix24
Triggers the automation when a deal is deleted
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Contact is created in Bitrix24
Triggers the automation when a new contact is created
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Contact is updated in Bitrix24
Triggers the automation when a contact is updated
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Instant
Contact is created in Bitrix24
Try it →
Instant
Contact is updated in Bitrix24
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Instant
Contact is deleted in Bitrix24
Triggers the automation when a contact is removed from the particular list
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Instant
Task is created in Bitrix24
Triggers the automation when a new task is created
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Instant
Task is updated in Bitrix24
Triggers the automation when any task is updated
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Instant
Task is deleted in Bitrix24
Triggers the automation when a task is deleted
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Instant
Company is updated in Bitrix24
Triggers the automation when a company is updated
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Instant
Company is deleted in Bitrix24
Triggers the automation when a company is deleted
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Instant
Company is created in Bitrix24
Triggers the automation when a new company is created
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Search contact in Bitrix24
Finds and retrieves contact information
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Update quote in Bitrix24
Updates an existing quote
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Search quote by title in Bitrix24
Searches for a quote using the title
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Create quote in Bitrix24
Creates a new quote
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Search lead in Bitrix24
Retrieves information for a particular lead
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Create lead in Bitrix24
Generates new leads for potential customers
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Update lead in Bitrix24
Updates the lead information
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Create contact in Bitrix24
Adds a new contact to the database
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Update contact in Bitrix24
Updates contact information with new details
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Create deal in Bitrix24
Generates a new deal with
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Update deal in Bitrix24
Updates deal information based on new criteria or changes
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Get deal by id in Bitrix24
Retrieves a deal by its id
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Search deal in Bitrix24
Retrieves and find a deal
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Create company in Bitrix24
Generates a new company profile with given details
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Search company in Bitrix24
Finds information about a company
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Update company in Bitrix24
Updates company information
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Get company by id in Bitrix24
Retrieves a company's details using its id
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Search task in Bitrix24
Searches for a task
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Get task by id in Bitrix24
Retrieves a task using its id
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Update task in Bitrix24
Updates the task with new information or changes
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Get lead by id in Bitrix24
Retrieves a lead's information based on their id
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Get contact by id in Bitrix24
Retrieves a contact's information based on their id
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Add comment in Bitrix24
Adds a comment to a record
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tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
Try it →
No action is available

What can you automate with Bitrix24 + tawk.to?

Streamline your customer support and CRM workflows by connecting live chat events directly to your business records.

What you can automate?
🚀
Create CRM leads from support chats
Automatically generate a new lead or contact in Bitrix24 the moment a customer starts a conversation or submits a ticket in tawk.to.
📝
Capture every chat detail and transcript
Map full conversation transcripts and custom form fields from tawk.to directly into Bitrix24 task notes and deal descriptions.
🔔
Alert your team instantly on new tickets
Notify your support staff in team channels the second a high-priority customer inquiry arrives in tawk.to.
🔀
Route inquiries based on chat content
Evaluate ticket categories or keywords in tawk.to to assign tasks to the correct department or representative in Bitrix24.
🔄
Keep CRM records updated in real time
Modify existing Bitrix24 contacts and deals automatically whenever chat sessions conclude or statuses change in tawk.to.
🔍
Search and update existing profiles
Prevent duplicate records by checking for existing contacts in Bitrix24 before logging new chat sessions from tawk.to.
📊
Track resolution stages and follow-ups
Update deal stages and close support loops in Bitrix24 as soon as customer conversations are resolved in tawk.to.
🔗
Extend workflows to external apps
Connect your tawk.to and Bitrix24 flow with Google Sheets, Slack, or email marketing tools to keep your entire stack updated.
And much more...

Who is Bitrix24 + tawk.to integration for?

Connecting Bitrix24 and tawk.to eliminates manual data entry between your live chat support and CRM, ensuring no customer inquiry or lead is ever lost.

Data analysts and operations managers
Data analysts and operations managers
Customer support supervisors
Customer support supervisors
Client account managers
Client account managers
High-volume support teams
High-volume support teams
Sales development representatives
Sales development representatives
Compliance and audit officers
Compliance and audit officers
📈
Data analysts and operations managers
You pull customer metrics from live chat sessions to report on support volume, but manual exports leave your dashboards hours behind real-time activity — this integration means every chat ticket populates your reports automatically and your metrics stay current.
Customer support supervisors
You need to respond to high-priority customer inquiries instantly, but waiting for manual lead creation means tickets sit unnoticed in queues — automating both apps means every incoming message creates a tracked record instantly so your team acts fast.
🤝
Client account managers
You answer to key clients who expect prompt follow-ups after live chat sessions, but scattered records make it difficult to prove timely responses — with this integration, every chat transcript and ticket syncs straight to your CRM for complete visibility.
💬
High-volume support teams
You handle hundreds of live chat inquiries daily and struggle to keep contact records updated by hand, leading to missing client history — connecting these apps means every conversation updates your CRM profiles without manual effort.
🎯
Sales development representatives
You own the outreach process and depend on support agents to hand over qualified chat leads, but manual handoffs cause frustrating delays — automating both apps means every qualified chat prospect lands in your sales pipeline immediately.
📋
Compliance and audit officers
You need a reliable, uncompromised history of all customer interactions for quality reviews, but manual logging leaves gaps in audit trails — this integration means every tawk.to ticket and transcript is recorded accurately in Bitrix24.
Our team

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Why choose Integrately to automate Bitrix24 + tawk.to

Build and manage your Bitrix24 + tawk.to automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Bitrix24 + tawk.to with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Connect Accounts
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3
Automation is ready
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Frequently Asked Questions

How do I connect Bitrix24 to tawk.to?
Frequently Asked Questions
You can connect Bitrix24 to tawk.to in one click using ready templates on Integrately, or use Integrately AI to build custom workflows linking Shopify, Mailchimp, Slack, Google Sheets, Calendly, and Stripe.
Can I automatically create Bitrix24 leads from tawk.to tickets?
Frequently Asked Questions
Can I connect Bitrix24, tawk.to, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Bitrix24 and tawk.to?
Frequently Asked Questions
How does Bitrix24 handle lead and contact updates from live chat?
Frequently Asked Questions
Can tawk.to chat transcripts be synced to my CRM?
Frequently Asked Questions
Do I need coding skills to automate Bitrix24 and tawk.to?
Frequently Asked Questions
Is the Bitrix24 and tawk.to integration free?
Frequently Asked Questions
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You Can Also Connect Bitrix24 or tawk.to With 1500+ Other Apps

Bitrix24
Popular Bitrix24 Integrations
Connect Bitrix24 to CRMs, project management platforms, and invoicing tools to streamline your business operations.
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tawk.to
Popular tawk.to Integrations
Sync tawk.to with helpdesk software, messaging apps, and analytics platforms to elevate customer support workflows.
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