Create Trengo ticket for new Bitrix24 contact
Bitrix24 + Trengo Integration
Bitrix24 + Trengo Integration
Integrate Bitrix24 to Trengo in one click, or tell Integrately AI how you want each lead handled. Create tickets, assign chats, update contacts, and notify your support team automatically.
Free forever.Use premium features free for 14 days.1.
Quote is created in Bitrix24- Smart process is created in Bitrix24
- Lead is created in Bitrix24
- Lead is updated in Bitrix24
- Lead is created in Bitrix24 Instant
- Lead is updated in Bitrix24 Instant
- Lead is deleted in Bitrix24 Instant
- Deal is created in Bitrix24
- Deal is created in Bitrix24 Instant
- Deal is updated in Bitrix24 Instant
- Deal is deleted in Bitrix24 Instant
- Contact is created in Bitrix24
- Contact is updated in Bitrix24
- Contact is created in Bitrix24 Instant
- Contact is updated in Bitrix24 Instant
- Contact is deleted in Bitrix24 Instant
- Task is created in Bitrix24 Instant
- Task is updated in Bitrix24 Instant
- Task is deleted in Bitrix24 Instant
- Company is updated in Bitrix24 Instant
- Company is deleted in Bitrix24 Instant
- Company is created in Bitrix24 Instant
New inbound message is added in Trengo Instant- New outbound message is added in Trengo Instant
- New internal note is added in Trengo Instant
- Phone call is missed in Trengo Instant
- Phone call is ended in Trengo Instant
- Phone call is started in Trengo Instant
- Ticket is assigned in Trengo Instant
- Ticket is closed in Trengo Instant
- Ticket is reopened in Trengo Instant
- Ticket marked as spam in Trengo Instant
- Ticket unmarked as spam in Trengo Instant
- Ticket label is added in Trengo Instant
2.
- Search contact in Bitrix24
- Update quote in Bitrix24
- Search quote by title in Bitrix24
- Create quote in Bitrix24
- Search lead in Bitrix24
- Create lead in Bitrix24
- Update lead in Bitrix24
- Create contact in Bitrix24
- Update contact in Bitrix24
- Create deal in Bitrix24
- Update deal in Bitrix24
- Get deal by id in Bitrix24
- Search deal in Bitrix24
- Create company in Bitrix24
- Search company in Bitrix24
- Update company in Bitrix24
- Get company by id in Bitrix24
- Search task in Bitrix24
- Get task by id in Bitrix24
- Update task in Bitrix24
- Get lead by id in Bitrix24
- Get contact by id in Bitrix24
- Add comment in Bitrix24
- Add comment on ticket in Trengo
- Send a message in Trengo
- Send a WhatsApp message template in Trengo
- Send message to ticket in Trengo
- Send media message to ticket in Trengo
- Create a ticket in Trengo
- Reopen a ticket in Trengo
- Attach a label in Trengo
- Assign a ticket in Trengo
- Close ticket in Trengo
- Mark ticket as spam in Trengo
- Unmark ticket as spam in Trengo
- Mark a ticket as favorite in Trengo
- Unmark a ticket as favorite in Trengo
- Create a user in Trengo
- Log a phone call in Trengo
- Create contact in Trengo
- Search contact in Trengo
- Get contact by ID in Trengo
- Update contact in Trengo
- Delete contact in Trengo
Trusted by experts at...
Ready Workflows for Bitrix24 + Trengo Integration
Capture leads, create customer tickets, sync contact details, update deal stages, and notify your support team, all in just one click.
Most popular automations
Create Trengo user for new Bitrix24 contact
Bitrix24 + Trengo Integration
Create Trengo ticket for new Bitrix24 deal
Bitrix24 is a great tool for managing customer relationships. However, when an deal is created in Bitrix24, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.
A solution to this problem is to create a ticket in Trengo whenever an deal is created in Bitrix24. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
See moreA solution to this problem is to create a ticket in Trengo whenever an deal is created in Bitrix24. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Bitrix24 + Trengo flow
Sync your customer interactions to CRMs, email tools, and messaging channels for complete visibility. Pick a combination and activate it in one click.
+
HubSpot (3)
HubSpot (3) +
Twilio (2)
Twilio (2) +
Slack (3)
Slack (3) +
Mailchimp (2)
Mailchimp (2) +
Calendly (2)
Calendly (2) +
Google Sheets (3)
Google Sheets (3) B
H
T
Create a HubSpot contact for every new Bitrix24 lead, and open a ticket in Trengo
New Bitrix24 leads appear in HubSpot as contacts instantly while opening a corresponding ticket in Trengo.
T
B
H
When a Trengo ticket is closed, update the deal in Bitrix24 and record an activity in HubSpot
Closed Trengo tickets update your Bitrix24 deal stage and log activity in HubSpot automatically.
H
B
T
If a HubSpot contact is created, search the contact in Bitrix24 and open a conversation in Trengo
New HubSpot contacts automatically trigger a contact search in Bitrix24 and start a Trengo conversation.
Supported triggers and actions for Bitrix24 and Trengo
Mix and match to build the exact automation you need
Bitrix24 Triggers & Actions
Smart process is created in Bitrix24
Triggers the automation when a new smart process is created
Try it → Instant
Lead is deleted in Bitrix24
Triggers the automation when a lead is removed from the system
Try it → Instant
Contact is deleted in Bitrix24
Triggers the automation when a contact is removed from the particular list
Try it → Instant
Company is created in Bitrix24
Triggers the automation when a new company is created
Try it → Trengo Triggers & Actions
Instant
New inbound message is added in Trengo
Triggers the automation when a new message is received
Try it → Instant
New outbound message is added in Trengo
Triggers the automation when a new outbound message is added
Try it → Instant
New internal note is added in Trengo
Triggers the automation when a new internal note is added
Try it → Instant
Phone call is started in Trengo
Triggers the automation when a phone call is started
Try it → Instant
Ticket is assigned in Trengo
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Ticket marked as spam in Trengo
Triggers the automation when a ticket is marked as spam
Try it → Instant
Ticket unmarked as spam in Trengo
Triggers the automation when the spam label from any ticket is removed
Try it → Instant
Ticket label is added in Trengo
Triggers the automation when a new label is added to a ticket
Try it → What can you automate with Bitrix24 + Trengo?
Streamline your customer operations by connecting Bitrix24 and Trengo to automate lead creation, ticket routing, and communication updates.
🎯
Automate lead-to-ticket creation instantly
Generate a customer ticket in Trengo the moment a new lead is created in Bitrix24. Eliminate manual data transfer and start customer conversations faster.
📝
Capture every submitted contact field
Map custom lead details, phone numbers, and company names directly into your customer communication platform. Keep every interaction fully contextualised.
🔔
Notify the right team immediately
Trigger instant internal alerts whenever high-priority leads arrive or support tickets are assigned. Ensure accountability across your entire department.
🔀
Route records based on submitted data
Direct customer inquiries to specific teams or priority tiers depending on form selections and lead attributes. Automate your internal distribution rules.
🔄
Keep records updated across platforms
Synchronize deal stage changes and contact updates between Bitrix24 and Trengo in real time. Prevent conflicting information across your tools.
🔍
Search and update instead of duplicating
Check existing database records before creating new entries to keep your customer lists clean. Prevent duplicate contacts and redundant communication threads.
✅
Manage status changes automatically
Update project tasks, deal pipelines, and communication tags the moment support tickets are closed or reopened. Maintain accurate operational milestones.
🔗
Extend workflows to your favorite apps
Connect your Bitrix24 and Trengo core setup with Slack, Google Sheets, or HubSpot for multi-step automation. Build custom pipelines tailored to your stack.
And much more...
Who is Bitrix24 + Trengo integration for?
Sales and support teams managing customer relationships across Bitrix24 and Trengo benefit from automated contact syncing, instant ticketing, and seamless cross-platform communication.
Performance marketers
Customer support leads
Account managers
Sales representatives
Operations managers
Customer success leads
📈
Performance marketers
You're running multi-channel campaigns but your reporting sheet only updates when someone manually exports lead lists, so the conversion counts you're optimising against are always outdated — with this integration, every new lead lands in your system instantly and your data stays current.
⚡
Customer support leads
Incoming inquiries require rapid triage across your communication channels, but manual ticketing delays responses and leaves customers waiting — connecting these apps means every customer message automatically opens a tracked ticket so your team acts fast.
📊
Account managers
Clients expect timely progress updates on their active deals and requests, but scattered communication makes compiling reports a manual chore — this integration means every interaction is logged automatically and client status is always transparent.
🚀
Sales representatives
The inbound lead volume is too high for anyone to keep up by hand, leading to missed follow-ups and lost pipeline value — automating both apps means every lead is captured immediately and assigned without manual effort.
🔄
Operations managers
You own the handoff between sales and support teams, but manual data transfers cause dropped details and misaligned records — automating these workflows means customer data flows smoothly from CRM leads to active support tickets.
🗂️
Customer success leads
You need a reliable history of all client touchpoints, but fragmented communication tools leave recurring gaps in your customer records — connecting these apps means every conversation and ticket is recorded in one unified timeline.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Bitrix24 + Trengo
Build and manage your Bitrix24 + Trengo automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Bitrix24 + Trengo with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions
How do I connect Bitrix24 to Trengo?
You can connect Bitrix24 to Trengo in 1 click using ready templates on Integrately or ask Integrately AI to build the automation and map the fields for you. Connect your accounts, select your triggers and actions, and start automating your customer support workflows immediately.
Can I automatically create a Trengo ticket when a Bitrix24 lead is created?
Can I connect Bitrix24, Trengo, and Slack?
What is a good Zapier alternative for Bitrix24 and Trengo?
How are Bitrix24 leads handled in this integration?
How does Trengo handle ticket updates during automation?
Can I automate Bitrix24 and Trengo without coding?
Is the Bitrix24 and Trengo integration free?
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