Brevo (Sendinblue) + Freshservice Integration

Integrate Brevo (Sendinblue) to Freshservice in one click, or tell Integrately AI how you want each contact handled. Sync customer data, create support tickets, update requesters, and keep your IT and marketing teams aligned automatically.

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1.
  • Brevo  (Sendinblue)
    Contact is added in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Contact is added in list in Brevo (Sendinblue) Instant
  • Brevo  (Sendinblue)
    Contact is Blocklisted in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Email campaign is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Sender is added in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Transactional email is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    SMS Campaign is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    List is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Note is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Folder is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Company is created in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Deal is created in Brevo (Sendinblue)
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
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2.
  • Brevo  (Sendinblue)
    Create or update contact in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Create contact in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Add existing contact to list in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Update contact in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Search contact in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Delete a contact in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Search contact by phone number in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Send email in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Send SMS in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Create Contact via DOI (Double-Opt-In) Flow in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Search Sender in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Remove contact from a list in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Send campaign report in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Create email campaign in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Update list in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Create list in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Create deal in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Link and Unlink deal with contacts/companies in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Delete deal in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Search deal in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Create Folder in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Send a transactional email in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Update company in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Create company in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Search company by company name in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Link and Unlink company with contact/deal in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Create task in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Create note in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Add domain to blocked domains in Brevo (Sendinblue)
  • Brevo  (Sendinblue)
    Get contact by Id in Brevo (Sendinblue)
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

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Ready Workflows Ready Workflows for Brevo (Sendinblue) + Freshservice Integration

Capture leads, create support tickets, update requesters, and trigger follow-up alerts, all in just one click.

Most popular automationsmost-popular-automations
Freshservice + Brevo  (Sendinblue) Integration

Send Brevo (Sendinblue) email for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Brevo (Sendinblue) integration. Whenever a new ticket is created in Freshservice, you will immediately receive a email in Brevo (Sendinblue) notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the email includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Brevo (Sendinblue) emails for new Freshservice tickets today - your customers will appreciate it!
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Brevo  (Sendinblue) + Freshservice Integration

Create Freshservice ticket for new Brevo (Sendinblue) contact

If you're using Brevo (Sendinblue) to send your marketing emails, you can also use it to create and manage ticket for Freshservice. contact created in Brevo (Sendinblue) will automatically be created as ticket in Freshservice, so you can easily keep track of all Freshservice requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Freshservice + Brevo  (Sendinblue) Integration

Create Brevo (Sendinblue) contact for new Freshservice ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshservice - Brevo (Sendinblue) integration. It will automatically create a Brevo (Sendinblue) contact for new Freshservice tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Brevo (Sendinblue) contacts for every Freshservice ticket is a great place to start.
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Brevo  (Sendinblue) + Freshservice Integration

Create Freshservice ticket for new Brevo (Sendinblue) deal

Brevo (Sendinblue) is a great tool for managing customer relationships. However, when an deal is created in Brevo (Sendinblue), it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Freshservice whenever an deal is created in Brevo (Sendinblue). This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
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Connect more apps to your Brevo (Sendinblue) + Freshservice flow

Connect customer support, team communication, and documentation tools to extend your automation pipeline. Pick a combination and activate it in one click.

Brevo  (Sendinblue)
Freshservice
+
Jira Software CloudJira Software Cloud (3)
+
Microsoft TeamsMicrosoft Teams (3)
+
SlackSlack (3)
+
Google DriveGoogle Drive (3)
+
ConfluenceConfluence (3)
+
ZoomZoom (3)
B
F
J
Add every new Brevo (Sendinblue) contact to Freshservice, and create an issue in Jira Software Cloud
New Brevo (Sendinblue) contacts appear in Freshservice immediately while Jira Software Cloud creates a corresponding tracking issue.
F
B
J
When a Freshservice ticket is created, update Brevo (Sendinblue) and create an issue in Jira Software Cloud
Freshservice tickets update Brevo (Sendinblue) contact records and generate a linked issue in Jira Software Cloud instantly.
F
B
J
Use Claude to evaluate Freshservice tickets, update Brevo (Sendinblue), and create a Jira Software Cloud issue
Claude analyses Freshservice tickets before updating Brevo (Sendinblue) and opening a Jira Software Cloud issue.

Supported triggers and actions for Brevo (Sendinblue) and Freshservice

Mix and match to build the exact automation you need

Brevo  (Sendinblue)
Brevo (Sendinblue) Triggers & Actions
Contact is added in Brevo (Sendinblue)
Triggers the automation when a new contact is added
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Instant
Contact is added in list in Brevo (Sendinblue)
Triggers the automation when a contact is added to a list
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Contact is Blocklisted in Brevo (Sendinblue)
Triggers the automation when a contact is blocked
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Email campaign is created in Brevo (Sendinblue)
Triggers the automation when a new email campaign is added
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Sender is added in Brevo (Sendinblue)
Triggers the automation when a sender is added
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Transactional email is created in Brevo (Sendinblue)
Triggers the automation when a transactional email is created
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SMS Campaign is created in Brevo (Sendinblue)
Triggers the automation when a new SMS campaign is created
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List is created in Brevo (Sendinblue)
Triggers the automation when a new list is created
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Note is created in Brevo (Sendinblue)
Triggers the automation when a new note is created
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Folder is created in Brevo (Sendinblue)
Triggers the automation when a new folder is created
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Company is created in Brevo (Sendinblue)
Triggers the automation when a new company is created
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Deal is created in Brevo (Sendinblue)
Triggers the automation when a new deal is created
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Create or update contact in Brevo (Sendinblue)
Adds or updates a contact to the database
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Create contact in Brevo (Sendinblue)
Adds a new contact to the database
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Add existing contact to list in Brevo (Sendinblue)
Adds a contact from the database to a list
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Update contact in Brevo (Sendinblue)
Updates contact information with new details
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Search contact in Brevo (Sendinblue)
Finds and retrieves contact information
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Delete a contact in Brevo (Sendinblue)
Removes a contact from a database or list
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Search contact by phone number in Brevo (Sendinblue)
Finds information about a contact using the phone number
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Send email in Brevo (Sendinblue)
Sends an email to a recipient
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Send SMS in Brevo (Sendinblue)
Sends a text message to particular recipients
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Create Contact via DOI (Double-Opt-In) Flow in Brevo (Sendinblue)
Adds contacts after they have confirmed their subscription via double opt-in
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Search Sender in Brevo (Sendinblue)
Searches for a sender
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Remove contact from a list in Brevo (Sendinblue)
Removes a contact from a list
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Send campaign report in Brevo (Sendinblue)
Sends a campaign report
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Create email campaign in Brevo (Sendinblue)
Adds a new contact to the contact list
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Update list in Brevo (Sendinblue)
Updates a particular list with new data
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Create list in Brevo (Sendinblue)
Generates a new list
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Create deal in Brevo (Sendinblue)
Generates a new deal with
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Link and Unlink deal with contacts/companies in Brevo (Sendinblue)
Connects or disconnects the deal associated with a contact or company
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Delete deal in Brevo (Sendinblue)
Removes a deal entry from the system
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Search deal in Brevo (Sendinblue)
Retrieves and find a deal
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Create Folder in Brevo (Sendinblue)
Creates a new folder in the designated location
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Send a transactional email in Brevo (Sendinblue)
Sends a transactional email
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Update company in Brevo (Sendinblue)
Updates company information
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Create company in Brevo (Sendinblue)
Generates a new company profile with given details
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Search company by company name in Brevo (Sendinblue)
Searches for a company using its name
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Link and Unlink company with contact/deal in Brevo (Sendinblue)
Connects or disconnects the company associated with a contact or deal
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Create task in Brevo (Sendinblue)
Creates a new task
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Create note in Brevo (Sendinblue)
Creates a new note in the particular format
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Add domain to blocked domains in Brevo (Sendinblue)
Blocks a particular domain from accessing your network
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Get contact by Id in Brevo (Sendinblue)
Retrieves a contact using their id
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Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
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Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
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Requester is created in Freshservice
Triggers the automation when a new requester is created
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Requester is updated in Freshservice
Triggers the automation when a requester is updated
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Create ticket in Freshservice
Generates a new ticket
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Create requester in Freshservice
Generates new requester profiles with particular parameters
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Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
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Get agent by ID in Freshservice
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Get group by ID in Freshservice
Retrieves a group by its id
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What can you automate with Brevo (Sendinblue) + Freshservice?

Streamline your workflows by connecting marketing campaigns and IT support tickets without writing a single line of code.

What you can automate?
🔗
Sync new Brevo (Sendinblue) contacts to Freshservice tickets
Turn every contact added in Brevo (Sendinblue) into a new helpdesk ticket in Freshservice automatically. Your support team receives incoming lead information instantly.
📋
Capture every submitted contact field and attribute
Map all available contact fields from Brevo (Sendinblue) directly into your Freshservice requester profile. Your support agents get complete background data on every ticket.
🔔
Notify support teams the moment a contact arrives
Send instant alerts to your team communication channels whenever a new Brevo (Sendinblue) contact generates a Freshservice ticket. No missed inquiries or delayed follow-ups.
🔀
Route tickets based on campaign source or priority
Create conditional workflows that direct high-priority contacts to specific Freshservice groups based on form submissions in Brevo (Sendinblue).
🔄
Keep Freshservice tickets updated when Brevo (Sendinblue) changes
Automatically update existing Freshservice tickets and requester details whenever a contact is modified in Brevo (Sendinblue). Your support records stay accurate.
👥
Prevent duplicate records with smart upsert rules
Search existing database entries before creating new records to ensure Brevo (Sendinblue) contacts update existing Freshservice requesters instead of generating duplicates.
📊
Handle status changes across marketing and support
Synchronize status updates between Brevo (Sendinblue) lists and Freshservice tickets so resolved issues immediately reflect in your marketing platform.
🌐
Extend your pipeline with Slack or Jira integration
Connect Brevo (Sendinblue) and Freshservice to Slack or Jira Software Cloud for multi-step automations that keep cross-functional teams fully informed.
And much more...

Who is Brevo (Sendinblue) + Freshservice integration for?

Connecting marketing automation and IT support operations means support teams and marketers stop missing critical customer updates and context.

Performance marketers
Performance marketers
IT support managers
IT support managers
Client success leads
Client success leads
Customer support teams
Customer support teams
Helpdesk technicians
Helpdesk technicians
Operations analysts
Operations analysts
📈
Performance marketers
You're managing email campaigns and lead lists in Brevo (Sendinblue), but support tickets in Freshservice never reflect marketing updates so your performance reports are always missing key customer interactions — with this integration, every new contact syncs instantly and your activity logs stay completely accurate.
IT support managers
You're overseeing helpdesk queues in Freshservice, but incoming marketing contacts in Brevo (Sendinblue) lack ticket assignments so your agents find out about high-priority accounts too late — automating both apps means every contact generates a ticket immediately and your support queue stays current.
🤝
Client success leads
You're updating stakeholders on client onboarding status from Brevo (Sendinblue), but your support metrics in Freshservice are disconnected so your clients have to ask for progress reports — connecting these apps means ticket updates sync across platforms and your status reviews reflect real support activity.
📥
Customer support teams
You're processing high volumes of support requests in Freshservice, but campaign responses in Brevo (Sendinblue) require manual entry so your team falls behind during peak hours — automating both apps means contact data flows straight into your helpdesk and your agents maintain fast response times.
🔄
Helpdesk technicians
You're resolving tickets in Freshservice, but marketing lead data from Brevo (Sendinblue) gets trapped in separate spreadsheets so you lack essential customer background during calls — this integration means every ticket arrives with full contact context and your technical handoffs happen seamlessly.
📋
Operations analysts
You're auditing customer interactions across Brevo (Sendinblue) and Freshservice, but manual data transfers leave gaps in your historical logs so your compliance reports are unreliable — automating both apps means every record matches perfectly and your audit trail remains unbroken.
Our team

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Why choose Integrately to automate Brevo (Sendinblue) + Freshservice

Build and manage your Brevo (Sendinblue) + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Brevo (Sendinblue) + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
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Automation is ready
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Frequently Asked Questions

How do I connect Brevo (Sendinblue) to Freshservice?
Frequently Asked Questions
You can connect Brevo (Sendinblue) to Freshservice easily in one click using Integrately. Choose from ready-made templates or ask Integrately AI to build your custom workflow alongside apps like Slack, Microsoft Teams, and Jira Software Cloud.
Can I automatically create Freshservice tickets when a contact is added in Brevo (Sendinblue)?
Frequently Asked Questions
Can I connect Brevo (Sendinblue), Freshservice, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Brevo (Sendinblue) and Freshservice?
Frequently Asked Questions
How are contact fields transferred from Brevo (Sendinblue) to Freshservice?
Frequently Asked Questions
Can Freshservice ticket updates modify Brevo (Sendinblue) contact records?
Frequently Asked Questions
Do I need coding skills to automate Brevo (Sendinblue) and Freshservice?
Frequently Asked Questions
Is the Brevo (Sendinblue) and Freshservice integration free?
Frequently Asked Questions
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Brevo  (Sendinblue)
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Freshservice
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