

Brevo (Sendinblue) + Live Chat Integration
Integrate Brevo (Sendinblue) to Live Chat in one click, or tell Integrately AI how you want each chat handled. Capture contacts, update marketing lists, send follow-up emails, and notify your support team automatically.
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Ready Workflows for Brevo (Sendinblue) + Live Chat Integration
Capture chat participants, update mailing lists, send transactional emails, trigger follow-ups, and keep records synced, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Brevo (Sendinblue) + Live Chat flow
Sync chat data with your e-commerce store, support helpdesk, spreadsheets, team chat, payment gateway, and form builder. Pick a combination and activate it in one click.


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Shopify (4)
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Zendesk (4)
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Google Sheets (4)
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Slack (4)
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Stripe (4)
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Typeform (4)
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When a chat is started in Live Chat, create a contact in Brevo (Sendinblue) and create a customer in Shopify
Every Live Chat visitor is saved as a Brevo (Sendinblue) contact and registered as a Shopify customer instantly, eliminating manual data entry.
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When a chat is ended in Live Chat, update the Brevo (Sendinblue) contact and log the order status in Shopify
Completed chat sessions update Brevo (Sendinblue) contact notes and verify Shopify customer order history automatically.
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If a Live Chat visitor enters queue, create a Brevo (Sendinblue) contact and notify the Shopify customer service team
Queued chat visitors create immediate Brevo (Sendinblue) contacts while updating your Shopify operational records.
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When a chat is updated in Live Chat, sync contact details to Brevo (Sendinblue) and update customer profiles in Shopify
Updated chat interactions keep Brevo (Sendinblue) and Shopify customer records perfectly synchronized.
Supported triggers and actions for Brevo (Sendinblue) and Live Chat
Mix and match to build the exact automation you need

Brevo (Sendinblue) Triggers & Actions
Instant
Contact is added in list in Brevo (Sendinblue)
Triggers the automation when a contact is added to a list
Try it → Contact is Blocklisted in Brevo (Sendinblue)
Triggers the automation when a contact is blocked
Try it → Email campaign is created in Brevo (Sendinblue)
Triggers the automation when a new email campaign is added
Try it → Transactional email is created in Brevo (Sendinblue)
Triggers the automation when a transactional email is created
Try it → SMS Campaign is created in Brevo (Sendinblue)
Triggers the automation when a new SMS campaign is created
Try it → Folder is created in Brevo (Sendinblue)
Triggers the automation when a new folder is created
Try it → Company is created in Brevo (Sendinblue)
Triggers the automation when a new company is created
Try it → 
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Brevo (Sendinblue) + Live Chat?
Sync chat participants to marketing lists, trigger automated emails, update contact records, and keep your entire customer journey connected.
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Capture every chat participant as a Brevo (Sendinblue) contact
Create a contact in Brevo (Sendinblue) the moment a conversation starts in Live Chat, ensuring every live interaction immediately feeds your marketing and sales database.
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Capture every submitted chat detail
Map custom chat form submissions, visitor details, and interaction metadata directly into Brevo (Sendinblue) contact attributes instead of just saving basic names.
🔔
Alert your team about new chat leads
Notify your team instantly whenever a high-value chat session begins or ends, keeping support and sales aligned on active customer conversations.
🔀
Route contacts based on chat criteria
Apply different Brevo (Sendinblue) list tags or trigger specific follow-up emails depending on the department or tags selected during the Live Chat session.
🔄
Keep contact details synchronized in real time
Update existing Brevo (Sendinblue) contact profiles automatically whenever visitor information or interaction status changes in Live Chat.
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Prevent duplicate contact creation
Search existing records before creating new entries, ensuring contacts are updated in Brevo (Sendinblue) rather than duplicated when returning visitors start new chats.
⏱️
Manage post-chat follow-up sequences
Trigger targeted marketing campaigns or transactional emails in Brevo (Sendinblue) as soon as a chat session is officially ended or resolved.
📑
Extend your chat workflow to Google Sheets
Send chat contact details from Live Chat and Brevo (Sendinblue) straight into Google Sheets to maintain a secondary log for reporting and team review.
And much more...
Who is Brevo (Sendinblue) + Live Chat integration for?
This integration helps customer support, sales, and marketing teams streamline lead capture, sync chat interactions with marketing lists, and keep customer records updated across platforms.
Performance marketers
Customer support managers
Agency account managers
E-commerce support leads
Sales development reps
Operations coordinators
📈
Performance marketers
You report on campaign engagement and chat conversion metrics, but your marketing lists only update when someone manually exports chat logs, so your segment counts are always outdated — this integration means every chat contact lands in Brevo (Sendinblue) instantly and your campaign data stays current.
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Customer support managers
You need to act fast when high-value visitors reach out, but support tickets and marketing contacts sit siloed until someone manually reviews them, so follow-ups arrive too late — automating both apps means every chat participant is added to Brevo (Sendinblue) the moment the interaction begins so your team can engage immediately.
🤝
Agency account managers
You answer to clients who want visibility into customer acquisition and support engagement, but compiling chat logs and email lists by hand takes hours every week — connecting these apps means chat interactions automatically create contacts in Brevo (Sendinblue) and keep client reporting accurate without manual data entry.
📊
E-commerce support leads
Support chat volume is too high for anyone to keep up by hand, leaving valuable leads stranded without email follow-ups or marketing list placement — with this integration, every chat session automatically creates or updates contact records in Brevo (Sendinblue) to ensure no lead is ever left behind.
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Sales development reps
You own the outbound follow-up and depend on support agents to hand over qualified leads, but chat details get lost before reaching your CRM or marketing platform — automating both apps means every chat lead flows straight into Brevo (Sendinblue) so you can trigger email sequences right away.
🗂️
Operations coordinators
You need a reliable history of customer touchpoints across support and marketing channels, but manual record-keeping always leaves gaps in your contact database — integrating these apps means every chat event updates Brevo (Sendinblue) to maintain a complete, unbroken audit trail of customer interactions.

Did you know?
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Why choose Integrately to automate Brevo (Sendinblue) + Live Chat
Build and manage your Brevo (Sendinblue) + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Brevo (Sendinblue) + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Brevo (Sendinblue) to Live Chat?
You can connect Brevo (Sendinblue) to Live Chat in 1-click using ready-made templates on Integrately. Simply select your workflow, authorize your accounts, and let Integrately AI handle the setup.
Can I automatically add Live Chat contacts to Brevo (Sendinblue)?
Can I connect Brevo (Sendinblue), Live Chat, and Google Sheets?
What is a good Zapier alternative for Brevo (Sendinblue) and Live Chat?
How does Brevo (Sendinblue) handle contact updates from chat sessions?
What Live Chat events can trigger automated workflows?
Do I need coding skills to set up Brevo (Sendinblue) and Live Chat automations?
Is the Brevo (Sendinblue) and Live Chat integration free?
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No worries — just send us a message and we’ll get back to you as soon as possible.
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