tawk.to + CallRail Integration
Integrate CallRail to tawk.to in one click, or tell Integrately AI how you want each call handled. Log call details, capture chat transcripts, update your CRM, and track customer conversations automatically.
Free forever.Use premium features free for 14 days.1.
Transcript is created in tawk.to Instant- Chat has started in tawk.to Instant
- Chat has ended in tawk.to Instant
- Ticket is created in tawk.to Instant
Phone call is completed in CallRail Instant- Phone call is updated in CallRail Instant
- Phone call is started in CallRail Instant
- Outbound call is completed in CallRail Instant
- Form is captured in CallRail Instant
- User is created in CallRail
- SMS is sent in CallRail Instant
- SMS is received in CallRail Instant
- Company is created in CallRail
- Session tracker is created in CallRail
- Source tracker is created in CallRail
2.
Trusted by experts at...
Ready Workflows for tawk.to + CallRail Integration
Track inbound calls, capture chat transcripts, organise customer conversations, update records, and sync communication data, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your CallRail + tawk.to flow
Send call insights and chat transcripts to your CRM, notify your team on messaging apps, and keep support tickets organised. Pick a combination and activate it in one click.
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Salesforce (6)
Salesforce (6) +
HubSpot (6)
HubSpot (6) +
Google Analytics 4 (6)
Google Analytics 4 (6) +
Slack (6)
Slack (6) +
Gmail (6)
Gmail (6) +
Zendesk (6)
Zendesk (6) C
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Create a Salesforce contact from every completed CallRail phone call and tawk.to chat transcript
CallRail phone calls and tawk.to chat transcripts instantly appear in Salesforce as new contacts, eliminating manual data entry.
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Notify your sales channel in Salesforce whenever a new CallRail call or tawk.to chat is logged
Your team receives instant Salesforce alerts for every CallRail phone call and tawk.to chat event.
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Update Salesforce deal stages when a CallRail phone call is updated or tawk.to ticket is created
Keep your Salesforce pipeline current by automatically updating deal stages from CallRail and tawk.to activity.
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Create a Salesforce task for every CallRail form capture or tawk.to chat session
Turn CallRail form submissions and tawk.to chats into actionable Salesforce tasks automatically.
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If a CallRail SMS is received or tawk.to chat ends, route the record in Salesforce by keyword
Automatically route Salesforce records based on specific keywords found in CallRail SMS messages or tawk.to chats.
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Use Claude to summarise CallRail calls and tawk.to transcripts before updating Salesforce records
Claude summarises CallRail phone calls and tawk.to chat transcripts before saving clean summaries into Salesforce.
Supported triggers and actions for tawk.to and CallRail
Mix and match to build the exact automation you need
tawk.to Triggers & Actions
CallRail Triggers & Actions
Instant
Phone call is completed in CallRail
Triggers the automation when a phone call is completed
Try it → Instant
Phone call is updated in CallRail
Triggers the automation when a phone call is updated
Try it → Instant
Phone call is started in CallRail
Triggers the automation when a phone call is started
Try it → Instant
Outbound call is completed in CallRail
Triggers the automation when an outbound call is completed
Try it → Instant
SMS is received in CallRail
Triggers the automation when a new text message is received
Try it → Session tracker is created in CallRail
Triggers the automation when a session tracker is created
Try it → Source tracker is created in CallRail
Triggers the automation when a source tracker is created
Try it → What can you automate with CallRail + tawk.to?
Streamline your customer communications by connecting CallRail call tracking and tawk.to messaging directly to your core business tools.
📞
Sync phone calls and chats instantly
Capture every completed CallRail phone call and tawk.to chat transcript directly in your CRM the moment the interaction finishes. Eliminate manual data entry and maintain complete customer histories.
📝
Capture every submitted form and ticket
Map all available CallRail form fields and tawk.to support tickets into separate database columns instead of basic summaries. Your records become a comprehensive source for review and follow-up.
🔔
Notify the right team immediately
Send instant team alerts in your messaging apps whenever a high-value phone call is completed or an urgent live chat begins. Ensure fast response times without monitoring dashboards manually.
🔀
Route records based on submitted data
Direct enquiries to specialised departments automatically by evaluating submitted form fields, call tags, or chat keywords. Send VIP leads to sales and technical questions to support.
🔄
Keep records updated as status changes
Automatically update CRM deal stages and ticket statuses when CallRail calls are updated or tawk.to chat sessions conclude. Your pipeline reflects the exact current state of every customer.
🔍
Prevent duplicate records with smart matching
Search existing database contacts before creating new entries from phone calls and chats. Update existing records with fresh conversation notes instead of cluttering your system with duplicates.
🏷️
Handle later status changes and resolutions
Trigger automated workflows when support tickets are resolved, call follow-ups are completed, or chat sessions are marked closed. Keep downstream tools synchronized throughout the customer lifecycle.
🌐
Extend your workflow to messaging apps
Connect your CallRail and tawk.to triggers to Slack or Gmail to broadcast call alerts and chat summaries to your entire team. Coordinate follow-ups effortlessly across communication channels.
And much more...
Who is CallRail + tawk.to integration for?
Marketing teams and customer support managers relying on CallRail call insights and tawk.to live chats eliminate manual data entry and keep customer records instantly updated.
Performance marketers
Customer support leads
Account managers
Sales operations teams
Support agents
CRM administrators
📈
Performance marketers
You're reviewing call conversions and chat metrics across campaigns but your tracking reports only update when someone manually exports data, so your campaign optimisations are always working with stale figures — this integration means every completed call and chat lands in your reports instantly and your data stays current.
⚡
Customer support leads
You need to respond immediately when urgent customer issues arise in live chats or phone lines, but tickets get buried in separate inboxes and your team finds out too late — automating both apps means every interaction triggers instant notifications and your support queue stays clear.
🤝
Account managers
You answer to clients who expect real-time progress updates on their active support tickets and phone inquiries, but compiling records by hand leads to reporting gaps — connecting these apps means every conversation is logged automatically and your client reviews reflect accurate progress.
📊
Sales operations teams
Inbound call and chat volumes are too high for anyone to keep up with by hand, causing leads to slip through unrecorded gaps in your CRM — with this integration, every submission and transcript flows straight into your database without manual copying.
🎯
Support agents
You own the next step in resolving customer tickets and depend on upstream teams to hand over phone notes and chat transcripts cleanly — this integration means every handover is structured and automatic so you can start solving issues immediately.
🗂️
CRM administrators
You need a reliable customer history across all channels, but disconnected phone tools and chat widgets leave fragmented records full of missing details — automating both apps means every touchpoint is captured accurately in your database.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate tawk.to + CallRail
Build and manage your tawk.to + CallRail automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect tawk.to + CallRail with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect tawk.to + CallRail Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
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750 Tasks
in $19.99
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😍
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in $19.99
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Frequently Asked Questions
How do I connect CallRail to tawk.to?
You can connect CallRail and tawk.to along with apps like HubSpot, Slack, and Salesforce in 1 click using ready automation templates or ask Integrately AI to build the automation.
Can I sync CallRail phone calls and tawk.to chat transcripts to my CRM automatically?
Can I connect CallRail, tawk.to, and Salesforce?
What is a good Zapier alternative for CallRail and tawk.to?
How does CallRail handle phone call completion triggers in this integration?
How does tawk.to handle chat transcripts and ticket creation events?
Do I need coding skills to automate CallRail and tawk.to?
Is the CallRail and tawk.to integration free?
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