CallRail + Twilio Integration

Integrate CallRail to Twilio in one click, or tell Integrately AI how you want each call handled. Trigger automated SMS messages, send WhatsApp updates, alert your team, and log call records instantly.

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1.
  • CallRail
    Phone call is completed in CallRail Instant
  • CallRail
    Phone call is updated in CallRail Instant
  • CallRail
    Phone call is started in CallRail Instant
  • CallRail
    Outbound call is completed in CallRail Instant
  • CallRail
    Form is captured in CallRail Instant
  • CallRail
    User is created in CallRail
  • CallRail
    SMS is sent in CallRail Instant
  • CallRail
    SMS is received in CallRail Instant
  • CallRail
    Company is created in CallRail
  • CallRail
    Session tracker is created in CallRail
  • CallRail
    Source tracker is created in CallRail
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
Arrow Right
2.
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for CallRail + Twilio Integration

Capture inbound calls, send automated SMS messages, update communications, alert your team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
CallRail + Twilio Integration

Send sms from Twilio for new sms received in CallRail

There are many reasons why you would want to send an sms in Twilio when a text message is received in CallRail.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via sms instead of sms.

No matter what your reason, setting up sms notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Activate
CallRail + Twilio Integration

Send Twilio sms for new CallRail form

When you receive a new CallRail form, you can automatically send a Twilio sms. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Twilio sms today. Your future self will thank you.
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Activate
CallRail + Twilio Integration

Send Twilio sms for new CallRail contact

Anytime a new contact is added to your CallRail, automatically send them a sms through Twilio letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this CallRail - Twilio integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your CallRail + Twilio flow

Send communication insights to your CRM, notify your team, update spreadsheets, and trigger follow-up actions. Pick a combination and activate it in one click.

CallRail
Twilio
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SalesforceSalesforce (8)
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HubspotHubspot (8)
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Google Analytics 4Google Analytics 4 (8)
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SlackSlack (8)
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GmailGmail (8)
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Google SheetsGoogle Sheets (8)
C
T
S
When a phone call is completed in CallRail, send an SMS in Twilio and create a contact in Salesforce.
Completed phone calls in CallRail instantly trigger an SMS via Twilio and create a new contact in Salesforce, eliminating manual data entry.
C
T
S
When an SMS is received in CallRail, send a WhatsApp message in Twilio and create a task in Salesforce.
Incoming text messages in CallRail automatically trigger a WhatsApp message in Twilio and log a follow-up task in Salesforce.
C
T
S
When call status changes in Twilio, update the contact in Salesforce and send an SMS via Twilio.
Call status updates in Twilio update the corresponding Salesforce record and send a confirmation text via Twilio automatically.
C
T
S
When a form is captured in CallRail, send an SMS via Twilio and create a lead in Salesforce.
CallRail form captures trigger an instant text via Twilio and create a new lead in Salesforce without manual export work.
C
T
S
If an outbound call is completed in CallRail, send an SMS via Twilio and update the Salesforce opportunity.
Completed outbound calls in CallRail send a follow-up text via Twilio and update the matching Salesforce opportunity stage.
C
T
S
When a call is finished in Twilio, send a message in Twilio and update the Salesforce case.
Finished calls in Twilio send a recap text via Twilio and update the corresponding support case in Salesforce.
C
T
S
Use Claude to summarise every phone call completed in CallRail, send an SMS via Twilio, and create a Salesforce task.
Claude summarises completed CallRail calls, triggers a Twilio SMS, and logs a structured task in Salesforce automatically.
C
T
S
S
When a phone call is completed in CallRail, send an SMS via Twilio, create a Salesforce contact, and create a Slack notification.
Completed CallRail calls trigger a Twilio SMS, create a Salesforce contact, and announce the lead in Slack.

Supported triggers and actions for CallRail and Twilio

Mix and match to build the exact automation you need

CallRail
CallRail Triggers & Actions
Instant
Phone call is completed in CallRail
Triggers the automation when a phone call is completed
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Instant
Phone call is updated in CallRail
Triggers the automation when a phone call is updated
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Instant
Phone call is started in CallRail
Triggers the automation when a phone call is started
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Instant
Outbound call is completed in CallRail
Triggers the automation when an outbound call is completed
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Instant
Form is captured in CallRail
Triggers the automation when a form is submitted
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User is created in CallRail
Triggers the automation when a new user is created
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Instant
SMS is sent in CallRail
Triggers the automation when a text message is sent
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Instant
SMS is received in CallRail
Triggers the automation when a new text message is received
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Company is created in CallRail
Triggers the automation when a new company is created
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Session tracker is created in CallRail
Triggers the automation when a session tracker is created
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Source tracker is created in CallRail
Triggers the automation when a source tracker is created
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No action is available
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with CallRail + Twilio?

Connect call tracking events with cloud communications to streamline your messaging workflows.

What you can automate?
📱
Trigger SMS messages from phone calls
Send an automated SMS or WhatsApp message via Twilio the moment a phone call is completed or a form is captured in CallRail. Engage inbound callers instantly without manual intervention.
📋
Capture every submitted call field
Map caller details, source trackers, and form fields from CallRail directly into Twilio messages and downstream records. Ensure no valuable customer data is lost during communication.
🔔
Alert your team immediately
Notify your sales or support team via instant messaging channels the second a new call or customer message arrives in CallRail. Keep staff informed and responsive around the clock.
🔀
Route communications based on call data
Execute different Twilio actions depending on call duration, status changes, or submitted form answers. Tailor your automated follow-ups to match specific customer needs.
🔄
Keep records updated as calls change
Automatically update contact records, deal stages, and task statuses whenever call statuses change or conversations finish in Twilio and CallRail.
➕
Add or update instead of creating duplicates
Lookup existing contacts before creating new records when calls and messages come in. Maintain a clean database without cluttering your system with duplicate entries.
⏱️
Handle later status changes and completions
Automate workflows when call statuses change, recordings become available, or transcriptions finish in Twilio. Trigger post-call actions at the exact right moment.
🔗
Extend flows to popular business apps
Connect your CallRail and Twilio communications to Slack, Google Sheets, HubSpot, or Salesforce. Build multi-app pipelines that keep your entire tech stack synchronised.
And much more...

Who is CallRail + Twilio integration for?

Marketing, sales, and support teams manage inbound phone calls and outbound communications across CallRail and Twilio without manual data bottlenecks.

Performance marketers
Performance marketers
Sales teams
Sales teams
Account managers
Account managers
Support leads
Support leads
Operations managers
Operations managers
Data analysts
Data analysts
📈
Performance marketers
You're running ad campaigns that drive inbound calls to CallRail, but your campaign reports only update when someone manually exports lead data, so the conversion metrics you're optimising against are always outdated — automating both apps means every completed call triggers instant text updates and your performance dashboard stays current.
📞
Sales teams
You receive inbound phone inquiries in CallRail that require rapid SMS follow-ups, but reps find out too late to respond while the lead is warm — with this integration, every new call or form instantly dispatches a Twilio text message and your sales pipeline receives immediate contact records.
🤝
Account managers
You answer to clients who want immediate proof of customer communication and progress updates, but pulling call logs by hand takes hours of manual reporting — automating both apps means every completed phone call logs instantly and client reports generate accurate outcomes.
🎧
Support leads
The volume of inbound calls and text messages is too high for your support staff to keep up with by hand, leading to missed follow-ups and delayed ticket resolutions — with this integration, every customer interaction triggers automated messaging and support records stay fully organised.
⚙️
Operations managers
You own the handoff between marketing call tracking and customer messaging platforms, but depend on upstream teams to manually relay caller data — automating both apps means every call completion flows straight into messaging tools and team handoffs happen instantly.
📊
Data analysts
You need a reliable history of communication events for attribution modeling, but keep finding gaps caused by manual logging errors — this integration means every interaction is captured with zero missing records.
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Why choose Integrately to automate CallRail + Twilio

Build and manage your CallRail + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect CallRail + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect CallRail to Twilio?
Frequently Asked Questions
You can connect CallRail to Twilio in 1 click using ready workflows on Integrately, or use Integrately AI to build custom multi-step automations linking tools like Slack, HubSpot, and Google Sheets.
Can I automatically send an SMS via Twilio when a phone call completes in CallRail?
Frequently Asked Questions
Can I connect CallRail, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for CallRail and Twilio?
Frequently Asked Questions
How does CallRail handle call completion triggers in automations?
Frequently Asked Questions
Can Twilio trigger actions when call statuses change?
Frequently Asked Questions
Do I need coding skills to integrate CallRail and Twilio?
Frequently Asked Questions
Is the CallRail and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect CallRail or Twilio With 1500+ Other Apps

CallRail
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Twilio
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Sync Twilio with messaging, support, and notification platforms to streamline cloud communications.
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