Create Jira Service Desk ticket for new CATS contact
CATS + Jira Service Desk Integration
Jira Service Desk + CATS Integration
Integrate CATS to Jira Service Desk in one click, or tell Integrately AI how you want each candidate handled. Sync applicant details, create support requests, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Candidate is added to a job in CATS Instant- Candidate is created in CATS Instant
- Job is created in CATS Instant
- Job status is changed in CATS Instant
- Candidate is updated in CATS Instant
- Pipeline is updated in CATS Instant
- User is updated in CATS Instant
- Contact is created in CATS Instant
- Contact status is changed in CATS Instant
- Contact is updated in CATS Instant
- Company status is changed in CATS Instant
- Company is updated in CATS Instant
- Company is created in CATS Instant
- Activity is created in CATS Instant
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Create candidate in CATS
- Create job in CATS
- Search candidate in CATS
- Search company in CATS
- Search Job in CATS
- Create contact in CATS
- Search contact in CATS
- Create task in CATS
- Create company in CATS
Trusted by experts at...
Ready Workflows for CATS + Jira Service Desk Integration
Capture candidate applications, sync support requests, keep records updated, alert your team, and send follow-ups, all in just one click.
Most popular automations
Create CATS contact from new Jira Service Desk ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in CATS. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - CATS integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in CATS.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - CATS integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in CATS.
This makes it easy to keep track of your support tickets and contacts in one place.
Create CATS task for new Jira Service Desk ticket
Jira Service Desk + CATS Integration
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your CATS + Jira Service Desk flow
Manage candidate handoffs, log applicant details in spreadsheets, schedule interviews, and notify your hiring team. Pick a combination and activate it in one click.
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BambooHR (4)
BambooHR (4) +
Google Calendar (4)
Google Calendar (4) +
Slack (4)
Slack (4) +
Calendly (4)
Calendly (4) +
Zoom (4)
Zoom (4) +
Google Sheets (4)
Google Sheets (4) C
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Create a BambooHR employee profile when a candidate is created in CATS, and create a Jira Service Desk request
New CATS candidates automatically generate a BambooHR employee record and a Jira Service Desk request, eliminating manual data entry across systems.
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When a Jira Service Desk request is created, update the candidate in CATS and add an employee note in BambooHR
Support requests in Jira Service Desk instantly update CATS candidate records and log notes in BambooHR.
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Use Claude to evaluate CATS candidate details, create a BambooHR profile, and open a Jira Service Desk request
Claude evaluates new CATS applicants before automatically creating a BambooHR profile and a Jira Service Desk request.
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When a CATS job status is changed, update BambooHR and create a Jira Service Desk ticket for onboarding
Job status changes in CATS trigger BambooHR updates and Jira Service Desk onboarding requests.
Supported triggers and actions for Jira Service Desk and CATS
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
CATS Triggers & Actions
Instant
Candidate is added to a job in CATS
Triggers the automation when a candidate is added to a job
Try it → Instant
Job status is changed in CATS
Triggers the automation when the status of any job changes
Try it → Instant
Candidate is updated in CATS
Triggers the automation when a candidate profile is updated
Try it → Instant
User is updated in CATS
Triggers the automation when a user's information is updated
Try it → Instant
Contact status is changed in CATS
Triggers the automation when a contact's status is changed
Try it → Instant
Company status is changed in CATS
Triggers the automation when a company's status is changed
Try it → What can you automate with CATS + Jira Service Desk?
Streamline applicant tracking and service request management with powerful automated workflows.
🔄
Sync CATS candidates to Jira Service Desk requests
Automatically generate a Jira Service Desk request whenever a new candidate is created in CATS. Eliminate manual data entry and keep your support and recruitment workflows perfectly aligned.
📝
Capture every submitted field and attribute
Map all applicant details and custom fields from CATS directly into Jira Service Desk requests instead of basic names and emails. Ensure your support team has complete context.
🔔
Alert your team the moment requests arrive
Notify relevant support and hiring team members instantly when candidate activities or service requests occur. Prevent missed follow-ups and accelerate response times.
🔀
Route requests based on candidate attributes
Trigger different actions depending on specific candidate fields submitted in CATS. Send technical applicants to specialised support queues and standard applicants to general intake.
🔄
Keep destination records fully up to date
Automatically update matching records in Jira Service Desk whenever candidate statuses or job details change in CATS. Maintain absolute data consistency across systems.
🛡️
Prevent duplicate records across your apps
Search existing database records before creating new entries to ensure clean data management. Avoid cluttering your systems with duplicate applicant profiles or tickets.
⏱️
Handle later status changes and updates
Automatically respond when ticket statuses change, requests are closed, or candidate pipelines are updated. Keep historical logs accurate throughout the candidate lifecycle.
🔗
Extend workflows to popular productivity tools
Connect your core automation pair with tools like Slack, Google Sheets, or Zoom to build multi-app pipelines that span your entire tech stack.
And much more...
Who is CATS + Jira Service Desk integration for?
Recruitment and support teams managing candidate tracking and service requests need seamless handoffs to keep hiring processes efficient and candidate records accurate.
Recruitment managers
Support agents
Hiring consultants
Talent acquisition teams
HR coordinators
Operations leads
📈
Recruitment managers
You review hiring pipelines and applicant metrics every week, but manual updates leave your reports lagging behind actual activity — with this integration, every candidate action updates your tracking records instantly.
⚡
Support agents
You need to act fast when applicant support requests arrive, but delays in notification mean tickets sit unassigned for hours — with this integration, new requests trigger immediate alerts and record syncs.
🤝
Hiring consultants
You report applicant progress to client stakeholders who demand up-to-date visibility, but manual data entry causes constant discrepancies — with this integration, all candidate milestones update automatically.
📊
Talent acquisition teams
High candidate volume makes it impossible for your team to manually keep applicant tracking systems and support desks aligned — with this integration, multi-app workflows run smoothly without manual intervention.
📋
HR coordinators
You own candidate onboarding steps and depend on upstream recruiters to hand over applicant details without missing fields — with this integration, data transfers accurately between systems on every trigger.
🗂️
Operations leads
You rely on complete candidate and ticket histories for auditing, but manual copying leaves frustrating gaps in your logs — with this integration, every event is recorded across both platforms reliably.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Service Desk + CATS
Build and manage your Jira Service Desk + CATS automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + CATS with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect CATS to Jira Service Desk?
You can connect CATS to Jira Service Desk in one click using pre-built automations or by asking Integrately AI to set up your workflow with Slack, Google Sheets, and other tools.
Can I automatically create a Jira Service Desk request when a candidate is added in CATS?
Can I connect CATS, Jira Service Desk, and Slack?
What is a good Zapier alternative for CATS and Jira Service Desk?
How does CATS handle candidate updates during integrations?
Can Jira Service Desk trigger updates to applicant tracking records?
Do I need coding skills to automate CATS and Jira Service Desk?
Is the CATS and Jira Service Desk integration free?
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