MSG91 + Chatbot Integration

Integrate Chatbot to MSG91 in one click, or tell Integrately AI how you want each message handled. Capture inbound chats, trigger instant SMS notifications, launch targeted campaigns, and keep communication flowing automatically.

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1.
  • MSG91
    Delivery report in MSG91 Instant
  • MSG91
    Campaign is created in MSG91
  • Chatbot
    Message is received in Chatbot Instant
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2.
  • MSG91
    Send SMS in MSG91
  • MSG91
    Run Campaign in MSG91

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Ready Workflows Ready Workflows for Chatbot + MSG91 Integration

Trigger SMS messages from inbound chats, launch marketing campaigns, track delivery reports, and streamline customer communication, all in just one click.

Most popular automationmost-popular-automations
Chatbot + MSG91 Integration

Send MSG91 sms for new Chatbot response

When you receive a new Chatbot response, you can automatically send a MSG91 sms. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic MSG91 sms today. Your future self will thank you.
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Chatbot + MSG91 flow

Log chat interactions in spreadsheets, update CRM contacts, notify support teams, and trigger follow-up emails across your stack. Pick a combination and activate it in one click.

MSG91
Chatbot
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ShopifyShopify (4)
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IntercomIntercom (4)
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GmailGmail (4)
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Google SheetsGoogle Sheets (4)
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HubSpotHubSpot (4)
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SlackSlack (4)
C
S
M
Create a Shopify customer from every Chatbot message, and send a confirmation SMS in MSG91.
New Chatbot messages instantly create customer profiles in Shopify and trigger confirmation texts in MSG91, removing manual entry from your workflow.
C
M
S
Send an SMS alert via MSG91 for every Chatbot message, and create an order note in Shopify.
Support teams receive instant MSG91 SMS alerts for inbound Chatbot messages while Shopify orders are updated automatically.
C
M
S
If a Chatbot message mentions an order, send a tracking SMS via MSG91 and update Shopify.
Customer inquiries regarding order status trigger automated MSG91 SMS updates and Shopify record refinements instantly.
C
S
M
Use Claude to analyse Chatbot customer feedback, create a Shopify note, and send an SMS via MSG91.
Claude evaluates customer chat feedback from Chatbot, logs the insight in Shopify, and triggers an MSG91 SMS follow-up.

Supported triggers and actions for MSG91 and Chatbot

Mix and match to build the exact automation you need

MSG91
MSG91 Triggers & Actions
Instant
Delivery report in MSG91
Triggers the automation when a delivery report is generated
Try it →
Campaign is created in MSG91
Triggers the automation when a new campaign is created
Try it →
Send SMS in MSG91
Sends a text message to particular recipients
Try it →
Run Campaign in MSG91
Runs a campaign
Try it →
Chatbot
Chatbot Triggers & Actions
Instant
Message is received in Chatbot
Triggers the automation when a new message is received
Try it →
No action is available

What can you automate with Chatbot + MSG91?

Connect Chatbot and MSG91 to turn inbound visitor chats into automated SMS alerts, marketing campaigns, and CRM updates without writing code.

What you can automate?
💬
Trigger SMS alerts from inbound chats
Send an automated SMS in MSG91 the moment a new message is received in Chatbot. Keep your team and customers instantly informed without manual intervention.
📝
Capture every submitted chat field
Map all available contact details and custom answers from your Chatbot conversations into your MSG91 campaigns or CRM records without losing data.
🔔
Notify the right person immediately
Route urgent messages to the correct on-call agent or department via MSG91 SMS alerts the second a chat is submitted.
🔀
Route chats based on submitted fields
Send different MSG91 campaigns or trigger distinct follow-up workflows depending on the specific department or tier selected in the Chatbot.
🔄
Keep destination records up to date
Automatically update contact profiles, deals, or spreadsheet rows whenever a chat conversation progresses or status changes.
🔍
Add or update instead of duplicates
Check existing records before creating new entries in your CRM or database, ensuring clean customer profiles across your tools.
📊
Handle later status changes and reports
Track MSG91 delivery reports and campaign milestones to trigger downstream actions or update your reporting dashboards automatically.
🔌
Extend workflows to Slack and CRM tools
Connect your Chatbot and MSG91 core flow with Slack, HubSpot, or Google Sheets to build multi-step automations across your entire tech stack.
And much more...

Who is Chatbot + MSG91 integration for?

Teams managing customer messaging and SMS communication use this integration to eliminate manual handoffs and keep conversation pipelines synchronised.

Performance marketers
Performance marketers
Customer support teams
Customer support teams
Account managers
Account managers
E-commerce store owners
E-commerce store owners
Sales representatives
Sales representatives
Operations managers
Operations managers
📈
Performance marketers
You're running marketing campaigns via MSG91 but your tracking sheets only update when someone exports chat logs by hand, so the engagement metrics you're optimising against are always a few hours behind — this integration means every inbound interaction triggers automated updates and your data stays current.
⚡
Customer support teams
You need to act fast on inbound customer inquiries, but notification delays mean agents find out about urgent support chats too late — automating both apps means every inbound message triggers an immediate MSG91 SMS alert and your team responds instantly.
🤝
Account managers
You answer to clients who want to see rapid response metrics and campaign progress, but manual status logging causes frequent reporting blind spots — connecting these apps means every conversation updates your records automatically and client visibility remains crystal clear.
🛒
E-commerce store owners
The volume of customer pre-sale questions is too high for anyone to keep up by hand, leading to abandoned carts and missed sales — integrating these apps means every inbound chat triggers instant SMS follow-ups and store operations run smoothly at scale.
🎯
Sales representatives
You own the follow-up step and depend on inbound chat leads being handed over quickly, but manual CRM entry slows down your pipeline response time — with this integration, every chat lead lands in your CRM instantly and you connect with prospects right away.
📋
Operations managers
You need a reliable history of all messaging campaigns and chat transcripts, but fragmented tools keep leaving frustrating data gaps in your audit logs — automating both apps means every interaction is recorded accurately across your stack from day one.
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Why choose Integrately to automate MSG91 + Chatbot

Build and manage your MSG91 + Chatbot automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect MSG91 + Chatbot with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect Chatbot to MSG91?
Frequently Asked Questions
You can connect Chatbot to MSG91 in 1-click using ready-made templates on Integrately or by asking Integrately AI to build the workflow. Link your accounts, select your triggers, and your automation runs instantly.
Can I automatically send an SMS in MSG91 when a message is received in Chatbot?
Frequently Asked Questions
Can I connect Chatbot, MSG91, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Chatbot and MSG91?
Frequently Asked Questions
How does Chatbot handle inbound messages in this integration?
Frequently Asked Questions
Can I track MSG91 delivery reports with this integration?
Frequently Asked Questions
Do I need coding skills to automate Chatbot and MSG91?
Frequently Asked Questions
Is the Chatbot and MSG91 integration free?
Frequently Asked Questions
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