Chatbot + Twilio Integration

Integrate Chatbot to Twilio in one click, or tell Integrately AI how you want each message handled. Capture customer inquiries, send instant SMS alerts, trigger WhatsApp messages, and alert your team automatically.

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1.
  • Chatbot
    Message is received in Chatbot Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Chatbot + Twilio Integration

Capture incoming messages, send automated SMS alerts, dispatch WhatsApp notifications, and keep records updated, all in just one click.

Most popular automationsmost-popular-automations
Chatbot + Twilio Integration

Send Twilio sms for new Chatbot response

When you receive a new Chatbot response, you can automatically send a Twilio sms. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Twilio sms today. Your future self will thank you.
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Got a different task in mind? Describe it

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Connect more apps to your Chatbot + Twilio flow

Log conversations in your CRM, update support tickets, and notify your team across channels. Pick a combination and activate it in one click.

Chatbot
Twilio
+
ZendeskZendesk (4)
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Google SheetsGoogle Sheets (4)
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HubspotHubspot (4)
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SlackSlack (4)
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CalendlyCalendly (4)
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StripeStripe (4)
C
T
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Send a Twilio SMS when a message is received in Chatbot, and create a support ticket in Zendesk.
Incoming Chatbot messages instantly trigger a Twilio SMS and create a new support ticket in Zendesk. No manual copying, no missed customer queries.
C
T
Z
When a message is received in Chatbot, send a WhatsApp message in Twilio and notify your support team in Zendesk.
Engage customers via Twilio WhatsApp and keep your Zendesk team alerted instantly.
C
T
Z
If a Chatbot message requires follow-up, send a Twilio SMS and update the Zendesk ticket priority.
Route important Chatbot chats to Twilio SMS and adjust Zendesk ticket urgency automatically.
C
T
Z
Use Claude to evaluate Chatbot messages, send a Twilio WhatsApp update, and log a Zendesk ticket.
AI analyses chat content to trigger Twilio WhatsApp responses and Zendesk logs.

Supported triggers and actions for Chatbot and Twilio

Mix and match to build the exact automation you need

Chatbot
Chatbot Triggers & Actions
Instant
Message is received in Chatbot
Triggers the automation when a new message is received
Try it →
No action is available
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it →
SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Get message medias in Twilio
Try it →
Get message media by id in Twilio
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
Try it →

What can you automate with Chatbot + Twilio?

Streamline your conversational workflows by automating message handling, SMS alerts, WhatsApp dispatches, and contact management.

What you can automate?
💬
Trigger SMS alerts instantly on new bot messages
Automatically send a Twilio SMS the moment a message is received in Chatbot. Ensure your team never misses an incoming customer inquiry.
📋
Capture every submitted chat field accurately
Map all available fields from your Chatbot conversations into your destination records instead of just basic details. Your database becomes a comprehensive source for review.
🔔
Notify the right team member immediately
Dispatch instant notifications through SMS or messaging channels as soon as a key customer interaction takes place. Keep stakeholders fully aligned.
🔀
Route messages based on specific user input
Send different Twilio communications or trigger distinct workflows depending on the criteria or answers submitted in your Chatbot flow.
🔄
Keep your destination records continuously updated
Synchronize ongoing chat updates and call statuses across your tools so your databases reflect the most current customer state.
👥
Add or update records without creating duplicates
Check existing customer databases before processing incoming chat data to maintain clean, unique profiles across your systems.
📞
Handle call status changes and recordings
Automate follow-up tasks when Twilio call statuses change, recordings become available, or transcriptions finish processing.
🔗
Extend chat workflows to your favorite tools
Connect Chatbot and Twilio with Google Sheets, Slack, Hubspot, and other popular apps to build powerful multi-step operational pipelines.
And much more...

Who is Chatbot + Twilio integration for?

Connect Chatbot and Twilio to eliminate manual messaging delays, keep communication logs synchronized, and ensure prompt customer follow-ups across your entire team.

Marketing Analytics Leads
Marketing Analytics Leads
Customer Support Managers
Customer Support Managers
Account Managers
Account Managers
Sales Operations Teams
Sales Operations Teams
Project Coordinators
Project Coordinators
Operations Leads
Operations Leads
📈
Marketing Analytics Leads
You're running campaigns across multiple channels but your tracking records only update when someone manually exports chat logs, so the metrics you're optimising against are always a few hours behind — with this integration, every new message updates your records instantly and your data stays current.
⚡
Customer Support Managers
You need to act fast on incoming inquiries, and you find out too late when customers message your bot because alerts are trapped in isolated silos — connecting these apps means every inbound chat triggers instant SMS notifications so your team can respond immediately.
🤝
Account Managers
You answer to a client or an outside party who wants to see progress on every interaction, but manual status updates leave frustrating gaps in your project timeline — with this integration, every conversational milestone is logged and communicated automatically.
📊
Sales Operations Teams
The inbound message volume is too high for anyone to keep up by hand, leading to missed leads and delayed outreach across your sales funnel — automating both apps means every customer inquiry instantly creates CRM records and triggers follow-up messages without manual intervention.
🎯
Project Coordinators
You own the next step and depend on someone upstream to hand over chat details before you can begin work, causing unnecessary bottlenecks in delivery — this integration means every inbound message immediately triggers your task workflows and hands off data seamlessly.
🗂️
Operations Leads
You need a reliable history of all customer interactions and keep finding gaps in your archives due to inconsistent manual record-keeping — automating both apps means every communication is captured accurately with zero missing entries.
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Why choose Integrately to automate Chatbot + Twilio

Build and manage your Chatbot + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Chatbot + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Chatbot to Twilio?
Frequently Asked Questions
You can connect Chatbot to Twilio in one click using pre-built workflows or ask Integrately AI to set up your automation. It takes minutes to link Chatbot, Twilio, and tools like Google Sheets or Slack without any coding.
Can I automatically send a Twilio SMS when a message is received in Chatbot?
Frequently Asked Questions
Can I connect Chatbot, Twilio, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Chatbot and Twilio?
Frequently Asked Questions
How are incoming messages handled between Chatbot and Twilio?
Frequently Asked Questions
Can I trigger Twilio WhatsApp messages from Chatbot interactions?
Frequently Asked Questions
Do I need coding skills to automate Chatbot and Twilio?
Frequently Asked Questions
Is the Chatbot and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect Chatbot or Twilio With 1500+ Other Apps

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Twilio
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Sync Twilio with communication platforms, analytics tools, and project management software to keep customer engagement data working across your stack.
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