Chatbot + WhatsApp Integration

Integrate Chatbot to WhatsApp in one click, or tell Integrately AI how you want each message handled. Receive incoming messages, trigger WhatsApp replies, alert your team, and log details automatically.

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1.
  • Chatbot
    Message is received in Chatbot Instant
  • WhatsApp
    Message is received in WhatsApp Instant
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2.
  • WhatsApp
    Send message (using template) in WhatsApp
  • WhatsApp
    Send message in WhatsApp

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Ready Workflows Ready Workflows for Chatbot + WhatsApp Integration

Capture incoming messages, route conversations, trigger WhatsApp replies, and alert your team, all in just one click.

Most popular automationmost-popular-automations
Chatbot + WhatsApp Integration

Send WhatsApp message for new Chatbot response

When you receive a new Chatbot response, you can automatically send a WhatsApp message. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic WhatsApp message today. Your future self will thank you.
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Chatbot + WhatsApp flow

Streamline customer communication by syncing chat responses with your CRM, support queue, and messaging tools. Pick a combination and activate it in one click.

Chatbot
WhatsApp
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ShopifyShopify (4)
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ZendeskZendesk (4)
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GmailGmail (4)
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Google SheetsGoogle Sheets (4)
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StripeStripe (4)
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SlackSlack (4)
C
S
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Create a Shopify customer when a message is received in Chatbot, and send a welcome message in WhatsApp.
New chatbot interactions instantly create Shopify customers and trigger WhatsApp welcome messages, eliminating manual entry.
C
S
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Create a Shopify draft order when a message is received in Chatbot, and notify the customer via WhatsApp.
Chatbot inquiries turn into Shopify draft orders instantly while WhatsApp keeps buyers informed.
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S
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If a chat mentions product inquiries, create a Shopify product search record and send catalog details via WhatsApp.
Targeted product queries in Chatbot automatically pull Shopify catalog data and deliver details over WhatsApp.
C
S
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Use ChatGPT to summarise chatbot order requests, create a Shopify note, and send confirmation via WhatsApp.
AI summarises chat orders for Shopify notes while WhatsApp updates the buyer instantly.

Supported triggers and actions for Chatbot and WhatsApp

Mix and match to build the exact automation you need

Chatbot
Chatbot Triggers & Actions
Instant
Message is received in Chatbot
Triggers the automation when a new message is received
Try it →
No action is available
WhatsApp
WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it →
Send message (using template) in WhatsApp
Sends a message using a template
Try it →
Send message in WhatsApp
Delivers a message to a designated recipient
Try it →

What can you automate with Chatbot + WhatsApp?

Streamline customer communication by triggering instant WhatsApp messages and managing data workflows automatically when chat interactions occur.

What you can automate?
⚡
Send WhatsApp messages on incoming chat events
Trigger automated WhatsApp messages instantly whenever a new customer message is received in Chatbot, eliminating manual response delays and keeping communication flowing smoothly.
📋
Capture every submitted chat field
Extract all available details from chatbot interactions and map them into your destination records instead of just basic names, ensuring complete data capture for every user.
🔔
Alert your team the moment chats arrive
Notify support staff and account managers immediately via WhatsApp when high-priority chatbot messages or urgent customer inquiries are received.
🔀
Route messages based on submitted options
Send different WhatsApp template messages or route inquiries to specific teams depending on the exact choices selected by users during their chat session.
🔄
Keep destination records updated continuously
Ensure your customer databases and tracking sheets remain perfectly synchronised as ongoing chat conversations progress and user details change over time.
➕
Add or update records without creating duplicates
Search existing databases before logging chat data so that repeat interactions update current profiles rather than generating redundant duplicate entries.
🎯
Handle later status changes and follow-ups
Trigger automated follow-up WhatsApp messages or update tracking records when chat statuses resolve, support tickets close, or inquiries complete.
🔌
Extend your workflow with Shopify support
Connect Shopify into your core chat automation to process e-commerce orders and customer requests seamlessly across multiple platforms.
And much more...

Who is Chatbot + WhatsApp integration for?

Operations teams, support managers, and marketers connecting Chatbot and WhatsApp eliminate manual messaging bottlenecks and keep communication flowing instantly.

Data analysts
Data analysts
Customer support managers
Customer support managers
Account managers
Account managers
Inbound sales teams
Inbound sales teams
Operations coordinators
Operations coordinators
Compliance officers
Compliance officers
📈
Data analysts
You're compiling chatbot interaction logs manually to measure engagement, but the reports only update after someone exports the data, so your metrics are always hours behind — with this integration, every message received in Chatbot triggers immediate log updates and your analytics stay current.
🚨
Customer support managers
You're monitoring inbound chatbot chats for urgent issues, but critical support requests sit unnoticed until someone checks the inbox, so response times slip — with this integration, urgent queries trigger instant WhatsApp alerts and your team responds immediately.
📋
Account managers
You're updating clients on chatbot lead progression weekly, but stakeholders demand real-time visibility into customer interactions, so trust erodes — this integration means every conversation detail flows directly into your records and your clients stay fully informed.
📞
Inbound sales teams
You're handling high volumes of chatbot inquiries daily, but manual follow-ups cannot keep pace with the influx, so warm leads go cold — automating both apps means every prospect receives an instant WhatsApp message and engagement rates soar.
🔄
Operations coordinators
You're waiting for chatbot operators to manually hand over qualified leads, but bottlenecks delay the handoff, so deals stall before reaching CRM staging — connecting these apps means every qualified submission flows instantly into your workflow pipeline.
🛡️
Compliance officers
You're auditing customer communication history across channels, but manual record-keeping leaves gaps in the audit trail, so compliance risks rise — with this integration, every chatbot interaction is captured accurately and your records remain complete.
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Why choose Integrately to automate Chatbot + WhatsApp

Build and manage your Chatbot + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Chatbot + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Chatbot to WhatsApp?
Frequently Asked Questions
You can connect Chatbot to WhatsApp in 1-click using ready templates on Integrately, or ask Integrately AI to build the workflow. It links seamlessly with Shopify, Zendesk, Gmail, and 1,500+ other apps.
Can I send automated WhatsApp messages when chat inquiries arrive?
Frequently Asked Questions
Can I connect Chatbot, WhatsApp, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Chatbot and WhatsApp?
Frequently Asked Questions
How are chat messages handled in Chatbot integrations?
Frequently Asked Questions
Can WhatsApp messages be customized for different chats?
Frequently Asked Questions
Do I need coding skills to automate Chatbot and WhatsApp?
Frequently Asked Questions
Is the Chatbot and WhatsApp integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Chatbot or WhatsApp With 1500+ Other Apps

Chatbot
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WhatsApp
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Sync WhatsApp with messaging apps, customer support tools, and notification systems to speed up communication.
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