Chatfuel + Twilio Integration

Integrate Chatfuel to Twilio in one click, or tell Integrately AI how you want each lead handled. Capture incoming chatbot data, trigger SMS notifications, re-engage contacts, and automate your messaging workflows instantly.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Chatfuel
    JSON Listener in Chatfuel Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Chatfuel
    Send message to re-engage in Chatfuel
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Chatfuel + Twilio Integration

Capture leads from your chatbot, trigger SMS messages, re-engage users, and coordinate follow-ups, all in just one click.

Most popular automationmost-popular-automations
Twilio + Chatfuel Integration

Send message from Chatfuel for new sms received in Twilio

There are many reasons why you would want to send an message in Chatfuel when a text message is received in Twilio.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of sms.

No matter what your reason, setting up message notifications for incoming sms is easy and can be done in just a few minutes. Give it a try today!
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Chatfuel + Twilio flow

Sync your chatbot interactions and customer communications directly with your CRM, spreadsheets, and marketing tools. Pick a combination and activate it in one click.

Chatfuel
Twilio
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ShopifyShopify (4)
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Google SheetsGoogle Sheets (4)
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MailchimpMailchimp (3)
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AirtableAirtable (3)
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CalendlyCalendly (3)
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SlackSlack (3)
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Capture Chatfuel chatbot leads in Shopify, send a Twilio SMS, and update your store data
New Chatfuel chatbot submissions instantly create Shopify customers while Twilio sends an immediate confirmation SMS, keeping your sales funnel connected without manual effort.
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C
T
When a Shopify order is paid, trigger a re-engagement message in Chatfuel and send a Twilio SMS
Successful store checkouts automatically trigger Chatfuel re-engagement sequences and send delivery updates via Twilio text messages.
S
T
C
If a Shopify customer is created, send a WhatsApp message in Twilio and trigger Chatfuel re-engagement
New store customers immediately receive a WhatsApp greeting via Twilio while Chatfuel logs the engagement sequence.
S
C
C
T
Use ChatGPT to analyse new Shopify orders, create a Chatfuel follow-up, and send a Twilio SMS update
AI evaluates store order data to customize Chatfuel re-engagement flows and trigger tailored Twilio SMS confirmations.

Supported triggers and actions for Chatfuel and Twilio

Mix and match to build the exact automation you need

Chatfuel
Chatfuel Triggers & Actions
Instant
JSON Listener in Chatfuel
Triggers the automation when any JSON object is received
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Send message to re-engage in Chatfuel
Sends a message to re-engage
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it →
SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Get message medias in Twilio
Try it →
Get message media by id in Twilio
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Chatfuel + Twilio?

Streamline your customer messaging and communication workflows with powerful automation capabilities.

What you can automate?
💬
Trigger SMS messages from chatbot interactions
Automatically dispatch Twilio text messages the moment a JSON Listener event fires in Chatfuel, ensuring instant communication with your leads.
📋
Capture every submitted chatbot field
Map all available contact answers into separate database columns instead of basic summaries, creating a robust source for review.
🔔
Notify the right team member instantly
Alert staff members via SMS or communication channels as soon as a new customer interaction or phone call recording becomes available.
🔀
Route communications based on submitted data
Execute different follow-up sequences depending on the specific responses and selections submitted by your chatbot users.
🔄
Keep your destination records up to date
Synchronize call statuses, transcription availability, and customer responses across your entire tech stack in real time.
👥
Prevent duplicate records across systems
Search existing databases before creating new entries, ensuring clean contact lists and organized communication histories.
📞
Handle later communication status changes
Automate follow-up actions when phone calls finish, call statuses change, or new call recordings become ready for review.
🔗
Extend your workflow to trusted third-party apps
Connect your Chatfuel and Twilio automation pipeline directly with Shopify, Google Sheets, Slack, and other essential tools.
And much more...

Who is Chatfuel + Twilio integration for?

Marketing teams, customer support agents, and sales professionals managing conversational workflows benefit by eliminating manual data entry and ensuring instant communication across channels.

Performance marketers
Performance marketers
Customer support agents
Customer support agents
Client success managers
Client success managers
Sales development reps
Sales development reps
Operations coordinators
Operations coordinators
Compliance officers
Compliance officers
📈
Performance marketers
You're running chatbot campaigns across multiple channels but your tracking reports only update when someone manually exports leads, so the conversion metrics you're optimising against are always a few hours behind — with this integration, every interaction syncs instantly and your data stays current.
Customer support agents
You need to act fast when customer inquiries arrive, but manual notification delays mean you find out about urgent requests too late to maintain high satisfaction scores — with this integration, every incoming message triggers immediate SMS alerts and automated routing.
🤝
Client success managers
You answer to external stakeholders who want to see active engagement progress, but compiling communication logs by hand leaves gaps in your reporting — with this integration, every chatbot session and call status updates your shared records automatically.
📊
Sales development reps
The volume of inbound chatbot leads is too high for anyone to keep up with by hand, leading to missed follow-ups and lost pipeline opportunities — with this integration, every submission triggers instant SMS follow-ups and CRM updates without manual effort.
🔄
Operations coordinators
You own the next step in the pipeline and depend on upstream teams to hand over conversation details, but manual handoffs cause costly bottlenecks — with this integration, every stage change flows smoothly across your entire communication stack.
📁
Compliance officers
You need a reliable history of all customer interactions and keep finding gaps in your communication audit trails due to manual tracking errors — with this integration, every SMS, call record, and chatbot event logs securely and consistently.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Chatfuel + Twilio

Build and manage your Chatfuel + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Chatfuel + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Chatfuel to Twilio?
Frequently Asked Questions
You can connect Chatfuel to Twilio in 1 click using ready templates or by asking Integrately AI to build your custom workflow. Link your accounts, select your triggers, and start automating your messaging across Shopify, Google Sheets, Slack, and 1,500+ other apps.
Can I automatically send a Twilio SMS when a Chatfuel interaction occurs?
Frequently Asked Questions
Can I connect Chatfuel, Twilio, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Chatfuel and Twilio?
Frequently Asked Questions
How does Chatfuel data handle incoming JSON Listener events here?
Frequently Asked Questions
Can I trigger actions when a Twilio call finishes or a message is received?
Frequently Asked Questions
Do I need coding skills to automate Chatfuel and Twilio?
Frequently Asked Questions
Is the Chatfuel and Twilio integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect Chatfuel or Twilio With 1500+ Other Apps

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Twilio
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Sync Twilio with communication, analytics, and support tools to keep your messaging infrastructure working across your stack.
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