Chatrace + Live Chat Integration
Integrate Chatrace to Live Chat in one click, or tell Integrately AI how you want each chat handled. Capture support inquiries, search user records in Chatrace, set contact custom fields, and sync visitor details automatically.
Free forever.Use premium features free for 14 days.1.
Order is created in Chatrace Instant- Order is concluded in Chatrace Instant
- Order is canceled in Chatrace Instant
- Tag is applied in Chatrace Instant
- Tag is removed in Chatrace Instant
- Subscriber is created in Chatrace Instant
- User is unsubscribed from bot in Chatrace Instant
- Custom field value is changed in Chatrace Instant
- User is subscribed to sequence in Chatrace Instant
- User is unsubscribed from sequence in Chatrace Instant
- Cart is abandoned in Chatrace Instant
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
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- Create SMS contact in Chatrace
- Create tag in Chatrace
- Seach user in Chatrace
- Set contact custom field in Chatrace
Trusted by experts at...
Ready Workflows for Chatrace + Live Chat Integration
Capture support chats, search user records, update custom fields, and trigger follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Chatrace + Live Chat flow
Route support interactions to your CRM, update tracking sheets, notify your team, and trigger automated campaigns. Pick a combination and activate it in one click.
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Shopify (6)
Shopify (6) +
Facebook Lead Ads (6)
Facebook Lead Ads (6) +
Zendesk (6)
Zendesk (6) +
Mailchimp (6)
Mailchimp (6) +
Google Sheets (6)
Google Sheets (6) +
Slack (6)
Slack (6) L
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When a chat is started in Live Chat, create an SMS contact in Chatrace and add a customer in Shopify.
New Live Chat visitors appear in Chatrace and Shopify instantly, removing manual data entry.
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When a chat is ended in Live Chat, set a contact custom field in Chatrace and create a draft order in Shopify.
Support chat resolutions trigger custom field updates in Chatrace and queue up draft orders in Shopify.
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When a chat is updated in Live Chat, search user in Chatrace and update customer details in Shopify.
Live Chat updates trigger user searches in Chatrace and keep Shopify customer profiles accurate.
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When a visitor enters queue in Live Chat, create a tag in Chatrace and check customer status in Shopify.
Queued visitors get tagged in Chatrace while their Shopify purchase history is verified.
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Use Claude to evaluate Live Chat transcripts, set custom fields in Chatrace, and update Shopify customer records.
Claude analyses chat sentiment to update Chatrace custom fields and adjust Shopify customer tags.
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When a chat is ended in Live Chat, update custom fields in Chatrace, update Shopify, and notify your support channel in Slack.
Completed chats update Chatrace and Shopify records while alerting your team instantly in Slack.
Supported triggers and actions for Chatrace and Live Chat
Mix and match to build the exact automation you need
Chatrace Triggers & Actions
Instant
Subscriber is created in Chatrace
Triggers the automation when a new subscriber is added
Try it → Instant
User is unsubscribed from bot in Chatrace
Triggers the automation when user unsubscribes from the bot
Try it → Instant
Custom field value is changed in Chatrace
Triggers the automation when the value of a custom field changes
Try it → Instant
User is subscribed to sequence in Chatrace
Triggers the automation when a user is subscribed to a sequence
Try it → Instant
User is unsubscribed from sequence in Chatrace
Triggers the automation when a user is unsubscribed from a sequence
Try it → Instant
Cart is abandoned in Chatrace
Triggers the automation when a user abandons their cart
Try it → Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
Try it → Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
Try it → Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
Try it → What can you automate with Chatrace + Live Chat?
Streamline your customer support and messaging workflows with automated actions that eliminate manual copying.
🔄
Sync chat interactions directly into Chatrace contacts
Trigger automated workflows the moment a visitor starts a conversation in Live Chat, creating accurate SMS contacts and user records in Chatrace without manual typing.
📋
Capture every submitted chat field automatically
Map all available visitor details and conversation parameters into your destination fields instead of just basic names, making your records vastly more useful for review.
🔔
Notify the right team member the second a chat starts
Send instant channel alerts in Slack or trigger team notifications as soon as a visitor enters the support queue or initiates a new session.
🔀
Route visitors conditionally based on submitted data
Execute different follow-up sequences in Chatrace depending on the specific support queue or visitor category identified during the live chat session.
📝
Keep contact custom fields up to date continuously
Reflect real-time chat updates and conversation milestones in your Chatrace custom fields as interactions progress from start to finish.
🔍
Search and update existing user records seamlessly
Look up existing contacts in Chatrace before performing operations to ensure you update profiles correctly rather than generating duplicate entries.
✅
Handle later status changes when support chats conclude
Trigger final database updates, tag applications, or closure notes automatically the moment a support chat session is officially ended.
🔗
Extend chat data flows to your favorite helpdesk app
Connect your core support pair with Zendesk to automatically generate support tickets from live visitor conversations alongside your Chatrace updates.
And much more...
Who is Chatrace + Live Chat integration for?
Support leaders, marketers, and operations managers rely on this integration to eliminate manual data entry, streamline visitor tracking, and keep customer records synchronised across platforms.
Performance marketers
Support managers
Account managers
Customer success teams
Sales representatives
Operations leads
📈
Performance marketers
You're running campaigns across multiple channels but your reporting sheet only updates when someone manually exports chat logs, so the metrics you're optimising against are always hours behind — with this integration, every chat interaction flows instantly and your data stays current.
⚡
Support managers
You need to act fast on incoming visitor inquiries, but tickets and contact profiles sit uncreated until someone builds them by hand, so response times lag behind demand —automating both apps means every queue entry creates records immediately and your team engages right away.
🤝
Account managers
You answer to clients who want to see real-time progress on support resolutions, but your CRM profiles miss recent chat notes because manual handoffs fail —connecting these apps means every resolved session updates contact fields automatically and your client reporting remains accurate.
📊
Customer success teams
The volume of live inquiries is too high for anyone to keep up with by hand, leading to missed user tags and unrecorded follow-ups —this integration means every visitor interaction updates custom fields and logs history without manual intervention.
🔄
Sales representatives
You own the conversion step and depend on upstream chat support to hand over clean contact details, but manual entry introduces errors and delays outreach —automating both apps means visitor data flows straight into your CRM the moment a conversation begins.
📁
Operations leads
You need a reliable customer history across your entire stack, but disparate messaging and support tools keep finding gaps in your database —integrating these apps means every contact event is captured consistently and your records stay complete.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Chatrace + Live Chat
Build and manage your Chatrace + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Chatrace + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Chatrace + Live Chat Now 
In Just 1 Click!
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😍
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Frequently Asked Questions
How do I connect Chatrace to Live Chat?
You can connect Chatrace to Live Chat in one click using pre-built workflows on Integrately, or ask Integrately AI to build your automation instantly. It connects smoothly with popular apps like Shopify, Zendesk, and Slack.
Can I automatically sync customer contact details between Chatrace and Live Chat?
Can I connect Chatrace, Live Chat, and Shopify?
What is a good Zapier alternative for Chatrace and Live Chat?
How does Chatrace handle custom field updates during live chat sessions?
Can Live Chat triggers initiate contact creation in Chatrace?
Do I need coding skills to automate Chatrace and Live Chat?
Is the Chatrace and Live Chat integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
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