tawk.to + Chatter Integration
Integrate Chatter to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Capture conversations, update team feeds, alert support reps, and trigger internal follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Transcript is created in tawk.to Instant- Chat has started in tawk.to Instant
- Chat has ended in tawk.to Instant
- Ticket is created in tawk.to Instant
Post is created in feed in Chatter- Group is created in Chatter
- Topic is created in Chatter
2.
- Create post in feed in Chatter
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Ready Workflows for tawk.to + Chatter Integration
Capture tickets, log conversations, keep feeds updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Chatter + tawk.to flow
Streamline customer support by syncing tickets to your CRM, notifying teams on chat, and logging records in spreadsheets. Pick a combination and activate it in one click.
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Zendesk (5)
Zendesk (5) +
Slack (5)
Slack (5) +
Salesforce (5)
Salesforce (5) +
Google Sheets (5)
Google Sheets (5) +
Jira Software Cloud (5)
Jira Software Cloud (5) +
HubSpot (5)
HubSpot (5) T
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Create a Zendesk ticket from every new tawk.to ticket, and post an update in Chatter
New tawk.to tickets instantly appear in Zendesk while posting an update in Chatter, eliminating manual copy-pasting between support and communication channels.
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When a tawk.to chat has ended, log the transcript in Zendesk and create a Chatter post for the team
Completed tawk.to chats are automatically recorded in Zendesk and announced in Chatter so your entire division stays informed.
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When a Zendesk ticket status changes, post an update in Chatter and log the event from tawk.to
Zendesk status updates are broadcast in Chatter while tracking original tawk.to ticket metrics, keeping managers aligned on issue resolution.
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If a new tawk.to ticket is marked urgent, create a priority Zendesk ticket and notify the team in Chatter
Urgent tawk.to tickets immediately trigger high-priority Zendesk cases and Chatter announcements for rapid escalation.
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Use Claude to summarise every new tawk.to ticket, create a Zendesk case, and post the brief in Chatter
Claude generates a concise brief of every tawk.to ticket before creating a Zendesk case and posting the summary in Chatter.
Supported triggers and actions for tawk.to and Chatter
Mix and match to build the exact automation you need
What can you automate with Chatter + tawk.to?
Streamline your customer support and internal team communication with powerful automated workflows.
🎫
Sync every new tawk.to ticket directly to Chatter feeds
Automatically create a Chatter post for every incoming tawk.to ticket. Your entire team gains instant visibility over customer support requests without manual sharing.
📋
Capture every submitted field and chat transcript detail
Map complete tawk.to transcript data and ticket metadata into your tracking tools instead of basic summaries. Your records become a comprehensive source for review.
🔔
Tell the right support person the moment an issue arrives
Trigger instant team notifications and alerts whenever a tawk.to chat starts or a ticket is created. Response times improve and escalations are handled faster.
🔀
Route tickets differently based on submitted priority or department
Evaluate incoming tawk.to tickets to determine routing. Send urgent technical issues to engineering channels and billing questions to finance automatically.
🔄
Keep your destination systems up to date as tickets change
Automatically update tracking records and CRM deals whenever tawk.to chat statuses or ticket properties evolve over the course of customer support.
👤
Create or update records instead of producing duplicates
Check existing customer databases before logging tawk.to interactions. Update matching contacts and deals seamlessly to keep your CRM clean and organized.
✅
Handle later chat events like completed sessions and resolved tickets
Trigger downstream workflows when a tawk.to chat has ended or a ticket is closed. Archive transcripts and notify stakeholders the moment resolution is reached.
🔌
Extend your support workflow to powerful tools like Slack
Connect your tawk.to and Chatter flow with Slack or CRM platforms to notify teams, log data in spreadsheets, and trigger cross-platform automations effortlessly.
And much more...
Who is Chatter + tawk.to integration for?
Connecting Chatter and tawk.to helps customer service teams, support managers, and operations leads eliminate manual handoffs and keep every communication synchronized.
Customer Support Directors
Support Team Leads
Client Success Managers
Live Chat Agents
Operations Specialists
Quality Assurance Specialists
📈
Customer Support Directors
You're overseeing support operations across live chat and team channels, but your reporting dashboards only update when someone manually exports ticket logs, so the metrics you're reviewing are always hours behind — with this integration, every new tawk.to ticket lands in your tracking systems instantly and your data stays current.
⚡
Support Team Leads
You need to act fast on critical customer escalations, but issues sit buried in chat queues until someone checks manually, leading to delayed responses — connecting these apps means urgent tickets trigger immediate Chatter updates so your team can jump into action without missing a beat.
🤝
Client Success Managers
You answer to key accounts that expect prompt updates on their reported issues, but gathering status details across fragmented tools takes too much effort — automating both apps means every conversation transcript and ticket status flows straight into your client logs and internal feeds seamlessly.
💬
Live Chat Agents
The customer inquiry volume is too high for anyone to keep up by hand while copying chat logs into team channels and CRMs, resulting in missed follow-ups — this integration means every completed chat and ticket creates team posts and updates automatically without manual data entry.
⚙️
Operations Specialists
You own the next step in resolving customer issues and depend on support staff to hand over conversation details, but manual handoffs cause bottlenecks — with this integration, every tawk.to ticket and transcript flows instantly into your CRM or spreadsheet the moment it is created.
🗂️
Quality Assurance Specialists
You need a reliable history of customer interactions for compliance and training, but keep finding gaps in records due to missed copy-pasting between chat tools and team feeds — automating both apps means every ticket and transcript is logged permanently without exception.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate tawk.to + Chatter
Build and manage your tawk.to + Chatter automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect tawk.to + Chatter with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect tawk.to + Chatter Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Chatter to tawk.to?
You can connect Chatter to tawk.to in just 1 click using ready templates on Integrately, or use Integrately AI to set up your workflow alongside tools like Slack, Zendesk, and Google Sheets.
Can I automatically create a Chatter post when a tawk.to ticket is created?
Can I connect Chatter, tawk.to, and Slack?
What is a good Zapier alternative for Chatter and tawk.to?
How does Chatter handle incoming posts and feed updates from tawk.to?
Can I trigger workflows when a tawk.to chat has ended?
Do I need coding skills to automate Chatter and tawk.to?
Is the Chatter and tawk.to integration free?
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No worries — just send us a message and we’ll get back to you as soon as possible.
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