Chatwork + Freshdesk Integration

Integrate Chatwork to Freshdesk in one click, or tell Integrately AI how you want each ticket handled. Create tasks from tickets, send team notifications, update ticket notes, and coordinate support responses automatically.

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1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
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2.
  • Chatwork
    Send Message in Chatwork
  • Chatwork
    Create Task in Chatwork
  • Chatwork
    Create Room in Chatwork
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Chatwork + Freshdesk Integration

Create tasks from tickets, notify teams, share updates, and coordinate support responses, all in just one click.

Most popular automationmost-popular-automations
Freshdesk + Chatwork Integration

Send Chatwork message for new Freshdesk ticket

Do you use Freshdesk to manage your customer support ticket and are worried about forgetting to follow-up on support ticket? Simply because you didn't receive a notification? Well, we've got some good news for you!

This Freshdesk - Chatwork integration helps you receive notifications for new Freshdesk tickets right in your Chatwork channel.

This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
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Connect more apps to your Chatwork + Freshdesk flow

Extend your support workflows by connecting messaging tools, project trackers, and documentation systems. Pick a combination and activate it in one click.

Chatwork
Freshdesk
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Jira Software CloudJira Software Cloud (3)
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ConfluenceConfluence (2)
+
GmailGmail (2)
+
Google DriveGoogle Drive (2)
+
ZoomZoom (2)
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Create a Chatwork task for every new Freshdesk ticket, and notify your support channel in Slack
New Freshdesk tickets automatically create tasks in Chatwork and notify your team in Slack, eliminating manual handoffs between support and operations.
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Post a Chatwork message for every new Freshdesk ticket note, and update your support channel in Slack
Ticket notes added in Freshdesk instantly trigger a Chatwork message and a Slack notification, keeping everyone aligned on customer updates.
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Send a Chatwork message when a Freshdesk ticket is updated, and alert your support channel in Slack
Ticket updates in Freshdesk automatically post a status message in Chatwork and notify your team in Slack for faster alignment.
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Use ChatGPT to summarise every new Freshdesk ticket, create a task in Chatwork, and notify your team in Slack
ChatGPT summarises new Freshdesk tickets to create actionable Chatwork tasks and notify your team in Slack instantly.

Supported triggers and actions for Chatwork and Freshdesk

Mix and match to build the exact automation you need

Chatwork
Chatwork Triggers & Actions
No trigger is available
Send Message in Chatwork
Delivers a message to a designated recipient
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Create Task in Chatwork
Creates a new task
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Create Room in Chatwork
Generates a new virtual meeting space
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Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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What can you automate with Chatwork + Freshdesk?

Turn customer support tickets into actionable team tasks and streamline your entire support operation.

What you can automate?
🎫
Create Chatwork tasks from new Freshdesk tickets automatically
Turn every inbound Freshdesk support ticket into an actionable task in Chatwork the moment it is submitted. Eliminate manual transcription and accelerate team response times.
📋
Capture every submitted ticket field and note
Map complete ticket details, custom fields, and ticket notes from Freshdesk directly into Chatwork tasks. Ensure your team has full context without switching tabs.
🔔
Notify the right team member instantly
Trigger immediate Chatwork messages and room updates whenever critical support tickets are created or modified. Keep staff informed the second customer issues arise.
🔀
Route tasks based on ticket priority or department
Send urgent tickets to high-priority Chatwork rooms while routing standard inquiries to general queues. Ensure work reaches the right staff based on submitted ticket properties.
🔄
Keep task status synchronised as tickets evolve
Automatically update Chatwork tasks whenever corresponding Freshdesk tickets change status or receive new notes. Maintain perfect alignment across platforms.
🔍
Search and update existing records without duplicates
Check for existing tickets and contacts before creating new entries in your workspace. Keep your operational database clean and free of redundant clutter.
✅
Handle later ticket resolution and status updates
Trigger automated actions when Freshdesk tickets are marked closed, resolved, or updated with final notes. Close out tasks effortlessly when support work finishes.
💬
Extend your support flow to Slack instantly
Connect your core Freshdesk and Chatwork integration with Slack to alert wider company channels. Keep all stakeholders informed with multi-app automation.
And much more...

Who is Chatwork + Freshdesk integration for?

Support teams and operations staff connect Chatwork and Freshdesk to automate ticket handoffs, eliminate manual copying, and keep customer workflows synchronized.

Support Operations Managers
Support Operations Managers
Customer Support Leads
Customer Support Leads
Client Success Directors
Client Success Directors
Support Desk Agents
Support Desk Agents
Operations Coordinators
Operations Coordinators
Quality Assurance Specialists
Quality Assurance Specialists
📊
Support Operations Managers
You're coordinating daily resolution workflows in Chatwork but your ticket tracking sheet only updates when someone manually exports data, so the queue counts you're reviewing are always hours behind — automating both apps means every new ticket lands instantly and your support metrics stay current.
⚡
Customer Support Leads
You rely on team chats in Chatwork to flag urgent issues but critical ticket updates in Freshdesk get buried before anyone notices, so urgent requests are addressed too late — this integration means every ticket update triggers instant alerts and your team responds immediately.
🤝
Client Success Directors
You provide regular progress updates to clients based on Chatwork discussions while support agents log tickets in Freshdesk, so status details frequently mismatch — connecting these apps means every ticket action syncs automatically and your client reporting remains perfectly accurate.
🎫
Support Desk Agents
You handle hundreds of inbound enquiries in Freshdesk and manually copy details into Chatwork tasks to coordinate resolution, so the high volume causes missed follow-ups — automating both apps means every ticket generates tasks instantly and your workflow runs without manual friction.
⚙️
Operations Coordinators
You wait for support agents to manually hand over escalated Freshdesk tickets before you start working in Chatwork, so handoff delays slow down resolution times — this integration means every new ticket triggers downstream tasks instantly and handoffs happen without any waiting.
📋
Quality Assurance Specialists
You review historical support logs in Freshdesk and audit team execution in Chatwork, but manual record-keeping leaves persistent gaps in your audit trail — automating both apps means every interaction is logged reliably and your compliance history has zero gaps.
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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Chatwork + Freshdesk

Build and manage your Chatwork + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Chatwork + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Automation is ready
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Frequently Asked Questions

How do I connect Chatwork to Freshdesk?
Frequently Asked Questions
Connecting Chatwork to Freshdesk takes just one click on Integrately. You can use ready-made templates or ask Integrately AI to build your custom workflow instantly.
Can I automatically create Chatwork tasks from new Freshdesk tickets?
Frequently Asked Questions
Can I connect Chatwork, Freshdesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Chatwork and Freshdesk?
Frequently Asked Questions
How are ticket updates handled between Freshdesk and Chatwork?
Frequently Asked Questions
Can I trigger workflows when a Freshdesk ticket note is created?
Frequently Asked Questions
Do I need coding skills to set up this integration?
Frequently Asked Questions
Is the Chatwork and Freshdesk integration free?
Frequently Asked Questions
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You Can Also Connect Chatwork or Freshdesk With 1500+ Other Apps

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