Create Chatwork task for new Freshservice ticket
Freshservice + Chatwork Integration
Chatwork + Freshservice Integration
Integrate Chatwork to Freshservice in one click, or tell Integrately AI how you want each ticket handled. Notify your team, create follow-up tasks, open new rooms, and keep support operations aligned automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
2.
Send Message in Chatwork- Create Task in Chatwork
- Create Room in Chatwork
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
Trusted by experts at...
Ready Workflows for Chatwork + Freshservice Integration
Notify your team about new tickets, create follow-up tasks, open communication rooms, and streamline support workflows, all in just one click.
Most popular automation
Send Chatwork message for new Freshservice ticket
Do you use Freshservice to manage your customer support ticket and are worried about forgetting to follow-up on support ticket? Simply because you didn't receive a notification? Well, we've got some good news for you!
This Freshservice - Chatwork integration helps you receive notifications for new Freshservice tickets right in your Chatwork channel.
This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
See moreThis Freshservice - Chatwork integration helps you receive notifications for new Freshservice tickets right in your Chatwork channel.
This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Chatwork + Freshservice flow
Support teams often need to log issues in issue trackers, share documentation, and schedule meetings after a helpdesk ticket arrives. Pick a combination and activate it in one click.
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Jira Software Cloud (4)
Jira Software Cloud (4) +
Slack (4)
Slack (4) +
Confluence (3)
Confluence (3) +
Google Drive (3)
Google Drive (3) +
Zoom (3)
Zoom (3) +
Trello (3)
Trello (3) F
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Create a Jira Software Cloud issue for every new Freshservice ticket, and notify your team in Chatwork
New Freshservice tickets instantly generate a tracked issue in Jira Software Cloud and alert your support team in Chatwork, eliminating manual tracking gaps.
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When a Freshservice ticket is updated, update the matching Jira Software Cloud issue and post an alert in Chatwork
Ticket updates in Freshservice flow directly into your Jira Software Cloud issues while keeping your Chatwork channel informed.
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If a Freshservice ticket priority is urgent, create a high-priority Jira issue and create a dedicated task in Chatwork
Urgent Freshservice tickets immediately flag a priority Jira Software Cloud issue and assign a Chatwork task for rapid response.
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Use Claude to summarise new Freshservice tickets, create an issue in Jira Software Cloud, and post the summary in Chatwork
Claude generates a clear summary of every new Freshservice ticket before logging it in Jira Software Cloud and notifying Chatwork.
Supported triggers and actions for Chatwork and Freshservice
Mix and match to build the exact automation you need
Chatwork Triggers & Actions
Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → What can you automate with Chatwork + Freshservice?
Connect your helpdesk operations with team communication to eliminate manual handoffs and speed up response times.
🎫
Notify your team on every new support ticket
Automatically send a Chatwork message whenever a new ticket is created in Freshservice, ensuring your support staff never misses an incoming customer request.
📋
Capture every submitted ticket field and attribute
Map available Freshservice ticket details, categories, and requester information into structured tasks rather than just basic alerts.
🔔
Alert the right support agent instantly
Direct urgent notifications to specific Chatwork rooms the moment high-priority issues enter your Freshservice helpdesk.
🔀
Route tasks based on ticket priority and category
Send urgent tickets to engineering escalation channels while routing standard inquiries to general support rooms automatically.
🔄
Keep chat rooms synchronized as tickets change
Update existing Chatwork tasks and messages whenever a Freshservice ticket status or assignee changes.
👤
Sync requesters without creating duplicate records
Create or update requester profiles between Freshservice and Chatwork management lists seamlessly.
✅
Handle later ticket status changes and resolutions
Trigger automated wrap-up tasks in Chatwork when a Freshservice ticket is marked resolved or closed.
🔗
Extend your workflow to Jira Software Cloud
Connect Freshservice tickets and Chatwork messages directly to Jira Software Cloud issues to bridge support and engineering.
And much more...
Who is Chatwork + Freshservice integration for?
Support managers, IT agents, and operations teams who rely on Freshservice tickets and Chatwork communication streamline their daily issue tracking and team coordination with this integration.
IT Operations Directors
Support Team Leads
Client Success Managers
Helpdesk Supervisors
System Administrators
Compliance Officers
📈
IT Operations Directors
You're reviewing helpdesk metrics every week but your team dashboards only update when someone manually exports ticket logs, so the resolution counts you're reporting against are always a few hours behind — with this integration, every ticket update flows instantly and your data stays current.
⚡
Support Team Leads
You need to act fast when high-priority requests arrive, and you find out about urgent customer issues too late because notifications stay trapped in email inboxes — with this integration, every new ticket triggers immediate team alerts and task assignments.
🤝
Client Success Managers
You answer to key clients who want to see prompt progress on their reported issues, but pulling ticket statuses by hand takes hours away from client meetings — with this integration, every ticket status change updates your tracking rooms and keeps stakeholders informed.
📊
Helpdesk Supervisors
The incoming ticket volume is too high for anyone to keep up by hand, leading to missed requests and frustrated customers — with this integration, every support request is processed and routed automatically without manual intervention.
🔧
System Administrators
You own the next technical escalation step and depend on front-line agents to hand over ticket details correctly every single time — with this integration, every ticket payload is transferred accurately between platforms without human error.
📁
Compliance Officers
You need a reliable history of all support interactions and keep finding gaps in audit trails due to incomplete manual record-keeping — with this integration, every ticket and requester record is logged reliably.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Chatwork + Freshservice
Build and manage your Chatwork + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Chatwork + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Chatwork + Freshservice Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Chatwork to Freshservice?
You can connect Chatwork to Freshservice in 1 click using ready templates or ask Integrately AI to build the automation. It links Chatwork, Freshservice, and other tools like Slack and Google Drive seamlessly.
Can I notify my team in Chatwork automatically when a new Freshservice ticket is created?
Can I connect Chatwork, Freshservice, and Slack?
What is a good Zapier alternative for Chatwork and Freshservice?
How does Chatwork handle message delivery during ticket updates?
Can Freshservice trigger tasks directly in Chatwork?
How do I set up this automation without writing code?
Is the Chatwork and Freshservice integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
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