Cisco Webex (Teams) + Twilio Integration

Integrate Cisco Webex (Teams) to Twilio in one click, or tell Integrately AI how you want each message handled. Send SMS alerts, forward media, log communications, and notify your support team automatically.

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1.
  • Cisco Webex (Teams)
    Message is received in Cisco Webex (Teams) Instant
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Cisco Webex (Teams)
    Send Message in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Send Message (Markdown) in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Create Membership in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Search Person in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Create Space in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Update Space Title in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Delete Space in Cisco Webex (Teams)
  • Cisco Webex (Teams)
    Post file in Cisco Webex (Teams)
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Cisco Webex (Teams) + Twilio Integration

Send SMS messages, trigger WhatsApp templates, handle recordings, notify teams, and log call statuses, all in just one click.

Most popular automationsmost-popular-automations
Twilio + Cisco Webex (Teams) Integration

Send Cisco Webex (Teams) message for new sms received in Twilio

If you're using Twilio to send and receive sms, there's an easy way to also send those messages directly from Cisco Webex (Teams). All you need is a Cisco Webex (Teams) account and our integration enabled. Then, when an sms is received in Twilio, the message will automatically be sent to the specified Cisco Webex (Teams) account.

This makes it easy to keep all your communication in one place without having to switch between apps. Give it a try today.
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Connect more apps to your Cisco Webex (Teams) + Twilio flow

Save communication records to your CRM, track follow-up tasks, schedule check-ins, and log support tickets. Pick a combination and activate it in one click.

Cisco Webex (Teams)
Twilio
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SalesforceSalesforce (5)
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ZendeskZendesk (5)
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Google CalendarGoogle Calendar (5)
+
CalendlyCalendly (5)
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AsanaAsana (5)
+
GmailGmail (5)
C
T
S
When a message is received in Cisco Webex (Teams), send an SMS in Twilio and create a contact in Salesforce.
New Cisco Webex (Teams) messages trigger Twilio SMS alerts and create Salesforce contacts instantly, removing manual data entry.
C
T
S
When a call status changes in Twilio, send a message in Cisco Webex (Teams) and update the Salesforce record.
Call status updates in Twilio notify your Cisco Webex (Teams) channel and update Salesforce records instantly.
C
T
S
When an SMS is received in Twilio, post it in Cisco Webex (Teams) and log a task in Salesforce.
Incoming SMS messages in Twilio appear in Cisco Webex (Teams) while logging a follow-up task in Salesforce.
C
T
S
If a Twilio call is finished, send a notification in Cisco Webex (Teams) and search for the contact in Salesforce.
Finished calls in Twilio notify Cisco Webex (Teams) and search Salesforce records for immediate context.
C
T
S
Use ChatGPT to summarise new Twilio transcriptions, post the brief in Cisco Webex (Teams), and update Salesforce.
ChatGPT summarises Twilio transcriptions, posting briefs to Cisco Webex (Teams) and updating Salesforce records.

Supported triggers and actions for Cisco Webex (Teams) and Twilio

Mix and match to build the exact automation you need

Cisco Webex (Teams)
Cisco Webex (Teams) Triggers & Actions
Instant
Message is received in Cisco Webex (Teams)
Triggers the automation when a new message is received
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Send Message in Cisco Webex (Teams)
Delivers a message to a designated recipient
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Send Message (Markdown) in Cisco Webex (Teams)
Sends a message formatted using markdown syntax
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Create Membership in Cisco Webex (Teams)
Generates and establish new membership accounts for users
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Search Person in Cisco Webex (Teams)
Retrieves information about a person
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Create Space in Cisco Webex (Teams)
Creates a new space
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Update Space Title in Cisco Webex (Teams)
Updates the title of a space with the particular name
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Delete Space in Cisco Webex (Teams)
Removes extra spaces between words in a given text
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Post file in Cisco Webex (Teams)
Posts a file
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Cisco Webex (Teams) + Twilio?

Streamline your team communication and cloud telephony workflows with automated message forwarding, SMS notifications, and status tracking.

What you can automate?
🔄
Trigger SMS messages from team chat updates
Send an SMS in Twilio automatically the moment a new message is received in Cisco Webex (Teams). Keep external stakeholders informed without manual copying.
📋
Capture every submitted field and call detail
Map all available message parameters, transcriptions, and call metadata across both platforms. Ensure complete records for every communication event.
🔔
Alert the right team member immediately
Notify designated Cisco Webex (Teams) spaces whenever a call status changes, an SMS arrives, or a recording becomes available in Twilio.
🔀
Route communications based on message content
Send urgent requests to WhatsApp via Twilio while routing standard inquiries to team chat channels based on submitted keywords.
⏱️
Keep destinations updated as call statuses change
Update call logs, task statuses, and contact records automatically as conversations progress from active to finished.
🔍
Search and update instead of creating duplicates
Look up existing records by phone number or contact ID before creating new entries, keeping your database clean and organized.
📞
Handle later call events and transcriptions
Process finished calls, new recordings, and available transcriptions to trigger automated follow-ups and team announcements.
🔗
Extend communication flows into Salesforce
Bridge Cisco Webex (Teams) and Twilio directly with Salesforce to sync customer records and streamline your entire engagement pipeline.
And much more...

Who is Cisco Webex (Teams) + Twilio integration for?

Teams managing communications and customer engagement across Cisco Webex (Teams) and Twilio can eliminate manual handoffs and keep every record updated instantly.

Operations directors
Operations directors
Support supervisors
Support supervisors
Account managers
Account managers
Communications leads
Communications leads
Sales executives
Sales executives
Project coordinators
Project coordinators
📈
Operations directors
You review communication metrics and campaign reports every week, but manual logging between your team chat and telephony platform leaves your data incomplete — this integration means every message and call update syncs automatically and your dashboards stay current.
⚡
Support supervisors
You need to respond to urgent customer inquiries immediately, but support texts sitting in telephony tools get missed until it is too late — automating both apps means incoming messages trigger instant team alerts and customer issues get addressed on time.
🤝
Account managers
You answer to key clients who expect rapid follow-ups after every conversation, but call notes remain trapped in separate systems — connecting these apps means every call completion instantly triggers team notifications and client follow-up records.
📊
Communications leads
Your department handles high volumes of incoming text messages and voice calls daily, but staff cannot keep up with manual record keeping — with this integration, every interaction is processed instantly and your team avoids repetitive data entry.
🔄
Sales executives
You depend on upstream leads and team handoffs to initiate prospect outreach, but delays in notification cause leads to go cold — automating this workflow means new team messages and customer SMS triggers instant outreach tasks.
📝
Project coordinators
You need an accurate history of all project discussions and client check-ins, but missing logs create blind spots in your tracking — this integration means every communication event is logged reliably with zero gaps.
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Why choose Integrately to automate Cisco Webex (Teams) + Twilio

Build and manage your Cisco Webex (Teams) + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Cisco Webex (Teams) + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Cisco Webex (Teams) to Twilio?
Frequently Asked Questions
You can connect Cisco Webex (Teams) to Twilio in 1 click using ready templates or ask Integrately AI to build the integration. Connect your accounts, select your triggers, and start automating alongside Salesforce, Zendesk, and 1,500+ other apps.
Can I send SMS in Twilio automatically when a message is received in Cisco Webex (Teams)?
Frequently Asked Questions
Can I connect Cisco Webex (Teams), Twilio, and Salesforce?
Frequently Asked Questions
What is a good Zapier alternative for Cisco Webex (Teams) and Twilio?
Frequently Asked Questions
How does Cisco Webex (Teams) handle message triggers in automations?
Frequently Asked Questions
Can Twilio trigger actions in other apps when call status changes?
Frequently Asked Questions
Do I need coding skills to automate Cisco Webex (Teams) and Twilio?
Frequently Asked Questions
Is the Cisco Webex (Teams) and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect Cisco Webex (Teams) or Twilio With 1500+ Other Apps

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