Jira Service Desk + Clickatell Integration

Integrate Clickatell to Jira Service Desk in one click, or tell Integrately AI how you want each request handled. Capture inbound messages, create support tickets, search existing records, and notify your support team automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Clickatell
    SMS is sent in Clickatell Instant
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Clickatell
    Send SMS in Clickatell

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Ready Workflows Ready Workflows for Clickatell + Jira Service Desk Integration

Capture inbound SMS messages, create support requests, search existing tickets, comment on updates, and alert your support team, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Clickatell Integration

Send Clickatell message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Clickatell integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Clickatell notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Clickatell messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Connect more apps to your Clickatell + Jira Service Desk flow

Forward support tickets to team channels, log requests in spreadsheets, schedule follow-ups, and keep stakeholders updated across your stack. Pick a combination and activate it in one click.

Jira Service Desk
Clickatell
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SlackSlack (3)
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ZendeskZendesk (3)
+
ConfluenceConfluence (3)
+
Microsoft OutlookMicrosoft Outlook (3)
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Google SheetsGoogle Sheets (3)
+
ZoomZoom (3)
C
J
S
Create a Jira Service Desk request when an SMS is sent in Clickatell, and notify your team in Slack
New Clickatell SMS messages automatically create Jira Service Desk requests while alerting your support team in Slack, keeping support agents instantly informed.
J
C
S
When a Jira Service Desk request is created, send a confirmation SMS via Clickatell and post an update in Slack
Support tickets created in Jira Service Desk automatically trigger a Clickatell SMS confirmation to the customer and post an update in Slack.
C
J
S
Comment on an existing Jira Service Desk request when a Clickatell SMS arrives, and alert your team in Slack
Keep stakeholders aligned by commenting on Jira Service Desk requests whenever a Clickatell SMS arrives and notifying Slack.

Supported triggers and actions for Jira Service Desk and Clickatell

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Clickatell
Clickatell Triggers & Actions
Instant
SMS is sent in Clickatell
Triggers the automation when a text message is sent
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Send SMS in Clickatell
Sends a text message to particular recipients
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What can you automate with Clickatell + Jira Service Desk?

Streamline your customer support operations by connecting messaging workflows directly to your ticketing system.

What you can automate?
🚀
Turn every inbound SMS into a Jira Service Desk request
Automatically create a new Jira Service Desk request the moment an SMS is sent in Clickatell. Eliminate manual copy-pasting and ensure no customer message gets overlooked.
📝
Capture complete message details and customer context
Map all submitted text message content directly into your Jira Service Desk requests. Your support agents receive comprehensive details right from the start.
🔔
Notify support agents instantly upon ticket creation
Trigger instant team notifications whenever new requests are generated from customer text messages. Keep your support staff informed and ready to act.
🔀
Route requests based on message content and priority
Direct incoming customer queries to specific workflows or teams depending on keywords found in the Clickatell SMS. Ensure urgent issues receive immediate attention.
🔄
Keep support requests updated as conversations evolve
Automatically add comments and update ticket statuses in Jira Service Desk when ongoing replies are received via Clickatell messaging.
🔍
Search existing requests before creating new records
Look up existing tickets in Jira Service Desk using customer details from Clickatell before generating new requests, preventing duplicate work.
✅
Handle later status changes and send SMS confirmations
Trigger automated Clickatell text message updates back to customers whenever their Jira Service Desk requests are resolved or updated.
🌐
Extend your workflow to team collaboration apps
Connect your core automation to Slack or Google Sheets to share support ticket updates across wider departments and maintain shared visibility.
And much more...

Who is Clickatell + Jira Service Desk integration for?

Support managers, customer success teams, and IT service desks use this integration to eliminate manual data entry, accelerate ticket creation, and resolve customer issues faster.

Operations managers
Operations managers
Support team leads
Support team leads
Client success managers
Client success managers
High-volume helpdesk agents
High-volume helpdesk agents
IT service coordinators
IT service coordinators
Quality assurance specialists
Quality assurance specialists
📈
Operations managers
You report on support metrics and ticket volumes every week, but manual data transfers leave your dashboards outdated and incomplete — with this integration, every new request is logged instantly and your reporting stays accurate.
⚡
Support team leads
You need to act fast when customer issues arrive via messaging channels, but delayed notifications cause slow response times — with this integration, incoming SMS messages create tickets instantly so your team can respond without delay.
🤝
Client success managers
You answer to external clients who expect rapid progress updates on their inquiries, but scattered communication channels make tracking difficult — this integration means every interaction syncs automatically into a unified support queue.
📊
High-volume helpdesk agents
The volume of inbound customer messages is too high for anyone to keep up by hand, leading to missed inquiries and frustrated users — with this integration, every inbound SMS is captured and converted into a tracked support request.
🔄
IT service coordinators
You own the next technical resolution step and depend on someone upstream to hand over details correctly, but manual handoffs introduce errors — this integration means tickets arrive with complete, accurate message history.
📋
Quality assurance specialists
You need a reliable history of customer communications for compliance reviews, but fragmented tools keep leaving audit gaps — with this integration, every message and request update is permanently recorded in your support stack.
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Why choose Integrately to automate Jira Service Desk + Clickatell

Build and manage your Jira Service Desk + Clickatell automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
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24x5 Live Chat Support
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Clickatell to Jira Service Desk?
Frequently Asked Questions
You can connect Clickatell and Jira Service Desk in 1-click using Integrately. Choose a ready-made automation template or use Integrately AI to configure your workflow and map fields instantly. You can also connect Slack, Zendesk, and 1,500+ other apps.
Can I automatically create Jira Service Desk requests from Clickatell SMS messages?
Frequently Asked Questions
Can I connect Clickatell, Jira Service Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Clickatell and Jira Service Desk?
Frequently Asked Questions
How are SMS messages from Clickatell handled in Jira Service Desk?
Frequently Asked Questions
Can Jira Service Desk updates trigger Clickatell text messages?
Frequently Asked Questions
Do I need coding skills to automate Clickatell and Jira Service Desk?
Frequently Asked Questions
Is the Clickatell and Jira Service Desk integration free?
Frequently Asked Questions
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