Salesforce Marketing Cloud + Clickatell Integration

Integrate Clickatell to Salesforce Marketing Cloud in one click, or tell Integrately AI how you want each subscriber handled. Capture incoming messages, create or update data extension records, trigger transactional emails, and sync subscribers automatically.

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1.
  • Clickatell
    SMS is sent in Clickatell Instant
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2.
  • Salesforce Marketing Cloud
    Insert data extension record in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Upsert data extension record in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Sends transactional email using TriggerSend in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Create subscriber in Salesforce Marketing Cloud
  • Salesforce Marketing Cloud
    Validate email address in Salesforce Marketing Cloud
  • Clickatell
    Send SMS in Clickatell

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Ready Workflows Ready Workflows for Clickatell + Salesforce Marketing Cloud Integration

Capture incoming text messages, create or update data extension records, add new subscribers, and trigger transactional emails, all in just one click.

Most popular automationmost-popular-automations
Clickatell + Salesforce Marketing Cloud Integration

Send email from Salesforce Marketing Cloud for new message received in Clickatell

There are many reasons why you would want to send an email in Salesforce Marketing Cloud when a text message is received in Clickatell.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via email instead of message.

No matter what your reason, setting up email notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Connect more apps to your Clickatell + Salesforce Marketing Cloud flow

Connect customer data, trigger follow-up messaging, and sync marketing campaigns across your entire stack. Pick a combination and activate it in one click.

Salesforce Marketing Cloud
Clickatell
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ShopifyShopify (5)
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TypeformTypeform (4)
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MailchimpMailchimp (4)
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Google Analytics 4Google Analytics 4 (3)
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Facebook Lead AdsFacebook Lead Ads (4)
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ZendeskZendesk (3)
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Add every new Shopify order customer as a Salesforce Marketing Cloud subscriber, and send an order confirmation SMS in Clickatell.
Shopify order details immediately create a Salesforce Marketing Cloud subscriber while Clickatell fires off an instant SMS confirmation, eliminating manual data entry.
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Update Salesforce Marketing Cloud data extensions when a Shopify order is fulfilled, and send a shipping notification SMS in Clickatell.
Fulfilled Shopify orders automatically update your Salesforce Marketing Cloud data extension and trigger a real-time shipping SMS via Clickatell.
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Log Shopify refunds in Salesforce Marketing Cloud data extensions, and notify the customer via an SMS sent in Clickatell.
Shopify refunds instantly record in Salesforce Marketing Cloud data extensions while Clickatell notifies the customer via SMS.
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Use ChatGPT to categorise Shopify customer feedback, update Salesforce Marketing Cloud records, and send an SMS in Clickatell.
ChatGPT categorises Shopify customer feedback before Salesforce Marketing Cloud updates the data extension and Clickatell sends a follow-up SMS.
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Create Salesforce Marketing Cloud subscribers from Shopify orders, send a transactional email via Mailchimp, and notify via Clickatell.
Shopify orders instantly update Salesforce Marketing Cloud subscribers, trigger an email via Mailchimp, and dispatch a Clickatell SMS.

Supported triggers and actions for Salesforce Marketing Cloud and Clickatell

Mix and match to build the exact automation you need

Salesforce Marketing Cloud
Salesforce Marketing Cloud Triggers & Actions
No trigger is available
Insert data extension record in Salesforce Marketing Cloud
Adds a new record to a data extension within a particular system
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Upsert data extension record in Salesforce Marketing Cloud
Updates or inserts a record into a data extension to ensure that it's up-to-date
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Sends transactional email using TriggerSend in Salesforce Marketing Cloud
Sends a transactional email using triggersend
Try it →
Create subscriber in Salesforce Marketing Cloud
Adds new users to the subscription list
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Validate email address in Salesforce Marketing Cloud
Confirm the validity of an email address
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Clickatell
Clickatell Triggers & Actions
Instant
SMS is sent in Clickatell
Triggers the automation when a text message is sent
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Send SMS in Clickatell
Sends a text message to particular recipients
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What can you automate with Clickatell + Salesforce Marketing Cloud?

Streamline your messaging and CRM workflows with automated subscriber creation, data extension updates, and real-time alerts.

What you can automate?
🔄
Create subscribers automatically from SMS messages
Turn incoming Clickatell SMS interactions into Salesforce Marketing Cloud subscriber profiles instantly without manual data entry.
📋
Capture every submitted field in data extensions
Map all available form inputs and contact details directly into Salesforce Marketing Cloud data extension records instead of only basic names and emails.
🔔
Alert the right person as soon as it happens
Send automated SMS notifications via Clickatell the moment subscriber data updates or transactional emails trigger in Salesforce Marketing Cloud.
🔀
Route records based on submitted field criteria
Apply conditional rules to sort incoming contacts into different Salesforce Marketing Cloud data extensions based on specific message attributes.
📈
Keep your destination records up to date
Upsert existing Salesforce Marketing Cloud records automatically whenever customer details change or orders progress in connected tools.
🔍
Add or update records without creating duplicates
Check existing database entries before writing new data, ensuring your Salesforce Marketing Cloud account remains clean and free of duplicate profiles.
⚙️
Handle later status changes and transactional triggers
Trigger transactional emails using TriggerSend and update subscriber statuses automatically when customer actions or campaign milestones occur.
🔌
Extend your workflow to named supporting apps
Connect Shopify, Typeform, Mailchimp, Google Analytics 4, Facebook Lead Ads, or Zendesk to build powerful multi-step automation pipelines.
And much more...

Who is Clickatell + Salesforce Marketing Cloud integration for?

Connecting Clickatell and Salesforce Marketing Cloud empowers teams to streamline subscriber management, eliminate manual messaging delays, and keep customer data synchronized across every channel.

Performance marketers
Performance marketers
Customer support managers
Customer support managers
Account managers
Account managers
Sales operations teams
Sales operations teams
Project coordinators
Project coordinators
Data administrators
Data administrators
📈
Performance marketers
You're managing campaign data and tracking subscriber growth across platforms, but your marketing records only update when someone manually exports lists, so the row counts you're optimising against are always a few hours behind — with this integration, every subscriber lands in the database instantly and your data stays current.
⚡
Customer support managers
You need to act fast when urgent customer issues arise, and you find out too late because support tickets and CRM entries are logged by hand — automating both apps means every record updates immediately and response times drop across the board.
🤝
Account managers
You answer to clients who want to see real-time progress on campaign engagement, but pulling data manually leaves gaps in your reporting history — connecting these apps means client touchpoints are logged automatically and status updates are always accurate.
📊
Sales operations teams
The volume of inbound leads and text messages is too high for anyone to keep up by hand, leading to missed follow-ups and unverified entries — with this integration, every subscriber profile and data extension record populates instantly without manual effort.
🔄
Project coordinators
You own the next step in customer onboarding and depend on someone upstream to hand over verified subscriber details, but manual handoffs cause frustrating bottlenecks — automating both apps means subscriber data flows seamlessly from one stage to the next.
🗂️
Data administrators
You need a reliable history of all customer interactions and keep finding gaps in your data extensions caused by missed manual entries — this integration means every record is captured accurately and your database maintains a complete audit trail.
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Why choose Integrately to automate Salesforce Marketing Cloud + Clickatell

Build and manage your Salesforce Marketing Cloud + Clickatell automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Salesforce Marketing Cloud + Clickatell with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Frequently Asked Questions

How do I connect Clickatell to Salesforce Marketing Cloud?
Frequently Asked Questions
You can connect Clickatell to Salesforce Marketing Cloud instantly using 1-click automations on Integrately. Choose from ready-made templates combining Shopify, Typeform, Mailchimp, and other apps, or ask Integrately AI to build the automation and map the fields for you.
Can I automatically create Salesforce Marketing Cloud subscribers from Clickatell SMS interactions?
Frequently Asked Questions
Can I connect Clickatell, Salesforce Marketing Cloud, and Shopify?
Frequently Asked Questions
What is a good Zapier alternative for Clickatell and Salesforce Marketing Cloud?
Frequently Asked Questions
How does Clickatell data sync with Salesforce Marketing Cloud data extensions?
Frequently Asked Questions
Can I trigger transactional emails in Salesforce Marketing Cloud using Clickatell data?
Frequently Asked Questions
Do I need coding skills to automate Clickatell and Salesforce Marketing Cloud?
Frequently Asked Questions
Is the Clickatell and Salesforce Marketing Cloud integration free?
Frequently Asked Questions
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