Clickatell + Zendesk Integration

Integrate Clickatell to Zendesk in one click, or tell Integrately AI how you want each message handled. Track customer texts, create support tickets, assign groups, and notify agents automatically.

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1.
  • Clickatell
    SMS is sent in Clickatell Instant
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Clickatell
    Send SMS in Clickatell
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Clickatell + Zendesk Integration

Capture incoming texts, create support tickets, organise customer data, update groups, and notify agents, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Clickatell Integration

Send Clickatell message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Clickatell integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Clickatell notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Clickatell messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Clickatell + Zendesk flow

Bring communication tools, CRMs, and support trackers together to streamline customer follow-ups and ticket resolution. Pick a combination and activate it in one click.

Clickatell
Zendesk
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SlackSlack (5)
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Jira Software CloudJira Software Cloud (5)
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GmailGmail (5)
+
ShopifyShopify (5)
+
HubSpotHubSpot (5)
+
Google DriveGoogle Drive (5)
C
Z
S
Create a Zendesk ticket from every SMS sent in Clickatell, and alert your support team in Slack
Incoming Clickatell text messages immediately become new Zendesk tickets while your Slack channel gets an instant alert, so support agents never miss a customer request.
Z
C
S
When a Zendesk ticket is solved, send a confirmation SMS via Clickatell and post an update in Slack
Solved Zendesk tickets trigger an automated confirmation SMS in Clickatell and notify your support channel on Slack, keeping teams coordinated.
Z
C
S
If a Zendesk ticket is updated with urgent priority, send an alert SMS via Clickatell and notify the escalation channel in Slack
Urgent Zendesk ticket updates instantly trigger a Clickatell alert SMS and notify your escalation team on Slack for rapid intervention.
C
Z
C
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Use ChatGPT to summarise every Zendesk ticket created from a Clickatell SMS, add a comment, and notify Slack
ChatGPT summarises incoming Clickatell SMS tickets in Zendesk before posting a brief to Slack, giving agents instant context.
Z
C
S
When a new user is created in Zendesk, send a welcome SMS via Clickatell and announce it in Slack
New Zendesk users automatically receive a welcome text via Clickatell while your team hears about the new profile in Slack.

Supported triggers and actions for Clickatell and Zendesk

Mix and match to build the exact automation you need

Clickatell
Clickatell Triggers & Actions
Instant
SMS is sent in Clickatell
Triggers the automation when a text message is sent
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Send SMS in Clickatell
Sends a text message to particular recipients
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Clickatell + Zendesk?

Streamline customer communication, ticket creation, data synchronisation, and team alerts across your messaging and support stack.

What you can automate?
🎫
Create support tickets from customer text messages automatically
Turn every incoming Clickatell SMS into a structured Zendesk ticket instantly, ensuring no customer message is ever left sitting in an unmonitored inbox.
📝
Capture complete customer message metadata and sender details
Extract phone numbers, timestamps, and full message bodies from Clickatell texts and map them directly into Zendesk ticket fields for complete context.
🔔
Alert support agents instantly when critical customer texts arrive
Notify the right team members the moment a new ticket is generated from an SMS, speeding up response times and first-touch resolution.
🔀
Route tickets dynamically based on customer message content
Examine keywords in incoming Clickatell messages to assign different ticket priorities, tags, or groups within Zendesk automatically.
🔄
Keep support tickets synchronized with customer updates
Update existing Zendesk tickets automatically whenever follow-up SMS replies are received through Clickatell.
🔍
Match existing customer records to prevent duplicate tickets
Search for existing users in Zendesk before creating new tickets, updating contact profiles or adding comments to ongoing threads instead of spawning duplicates.
✅
Update customer communication flow upon ticket resolution
Send automated confirmation SMS messages via Clickatell as soon as a Zendesk ticket is solved or marked as closed.
🔌
Extend your support workflows to external productivity tools
Push ticket data and SMS logs directly into HubSpot or Slack for broader team visibility and cross-departmental collaboration.
And much more...

Who is Clickatell + Zendesk integration for?

Connecting Clickatell messaging with Zendesk support helps customer service, sales, and operations teams manage tickets and customer texts without manual data entry.

Support operations managers
Support operations managers
Customer support leads
Customer support leads
Client success managers
Client success managers
High-volume support teams
High-volume support teams
Helpdesk tier-2 agents
Helpdesk tier-2 agents
Quality assurance specialists
Quality assurance specialists
📈
Support operations managers
You're tracking response times across support channels but your metrics sheet only updates when someone manually exports tickets, so the numbers you're optimising against are always a few hours behind — with this integration, every new ticket syncs instantly and your data stays current.
⚡
Customer support leads
You manage urgent customer issues that arrive via text but you find out about them hours later when checking dashboards, so response times slip — with this integration, every Clickatell message instantly triggers a Zendesk workflow and alerts your team right away.
🤝
Client success managers
You update clients on ticket progress manually after checking multiple systems, leading to delayed updates and frustrated stakeholders — with this integration, every ticket status change flows directly into your messaging updates so clients stay informed without extra work.
📊
High-volume support teams
You process hundreds of customer messages daily by hand, causing missed enquiries and burned-out agents — with this integration, every incoming text automatically creates a Zendesk ticket so your team handles high volumes effortlessly.
🛠️
Helpdesk tier-2 agents
You wait for tier-1 staff to manually hand over escalated text queries, delaying technical troubleshooting — with this integration, customer texts route straight into Zendesk tickets with all context attached so you can take over immediately.
📁
Quality assurance specialists
You audit customer communication histories but keep finding missing records between messaging logs and support tickets — with this integration, every interaction is tracked end-to-end for a complete, reliable audit trail.
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Why choose Integrately to automate Clickatell + Zendesk

Build and manage your Clickatell + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Clickatell + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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Frequently Asked Questions

How do I connect Clickatell to Zendesk?
Frequently Asked Questions
Connecting Clickatell to Zendesk is simple and requires no coding. You can set up ready workflows in 1-click or use Integrately AI to build custom automations connecting Clickatell, Zendesk, and 1,500+ other apps.
Can I automatically create Zendesk tickets from Clickatell SMS messages?
Frequently Asked Questions
Can I connect Clickatell, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Clickatell and Zendesk?
Frequently Asked Questions
How does Clickatell handle sender details and message content in integrations?
Frequently Asked Questions
How do Zendesk ticket triggers work with Clickatell messaging?
Frequently Asked Questions
Do I need coding skills to automate Clickatell and Zendesk?
Frequently Asked Questions
Is the Clickatell and Zendesk integration free?
Frequently Asked Questions
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