Jira Service Desk + ClickSend SMS Integration

Integrate ClickSend SMS to Jira Service Desk in one click, or tell Integrately AI how you want each text message handled. Track customer requests, create service tickets, notify support agents, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • ClickSend SMS
    Incoming SMS is received in ClickSend SMS Instant
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2.
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • ClickSend SMS
    Upload file in ClickSend SMS
  • ClickSend SMS
    Send SMS in ClickSend SMS
  • ClickSend SMS
    Send post letter in ClickSend SMS
  • ClickSend SMS
    Send SMS to contact list in ClickSend SMS
  • ClickSend SMS
    Create contact in ClickSend SMS
  • ClickSend SMS
    Search contact by email address in ClickSend SMS
  • ClickSend SMS
    Search contact by phone in ClickSend SMS
  • ClickSend SMS
    Delete contact in ClickSend SMS
  • ClickSend SMS
    Send fax in ClickSend SMS
  • ClickSend SMS
    Send MMS in ClickSend SMS
  • ClickSend SMS
    Send voice in ClickSend SMS
  • ClickSend SMS
    Send postcard in ClickSend SMS
  • ClickSend SMS
    Create contact list in ClickSend SMS
  • ClickSend SMS
    Delete contact List in ClickSend SMS
  • ClickSend SMS
    Search contact lists in ClickSend SMS

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Ready Workflows Ready Workflows for ClickSend SMS + Jira Service Desk Integration

Capture incoming messages, create service requests, update tickets, alert your support team, and log details, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + ClickSend SMS Integration

Send ClickSend SMS message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - ClickSend SMS integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in ClickSend SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic ClickSend SMS messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Jira Service Desk + ClickSend SMS Integration

Create ClickSend SMS contact for new Jira Service Desk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Jira Service Desk - ClickSend SMS integration. It will automatically create a ClickSend SMS contact for new Jira Service Desk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up ClickSend SMS contacts for every Jira Service Desk ticket is a great place to start.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your ClickSend SMS + Jira Service Desk flow

Streamline support operations by syncing ticket details with team communication, knowledge bases, and cloud storage. Pick a combination and activate it in one click.

Jira Service Desk
ClickSend SMS
+
SlackSlack (5)
+
ConfluenceConfluence (4)
+
Google DriveGoogle Drive (4)
+
Jira Software CloudJira Software Cloud (4)
+
ZoomZoom (4)
+
Google CalendarGoogle Calendar (4)
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Create a Jira Service Desk request from every incoming ClickSend SMS, and notify your support channel in Slack
Incoming ClickSend SMS messages instantly become Jira Service Desk requests while your Slack channel hears about the new ticket, eliminating manual copying.
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Send a confirmation text via ClickSend SMS when a Jira Service Desk request is created, and alert Slack
Every new Jira Service Desk request triggers an automated confirmation text through ClickSend SMS while alerting your team in Slack.
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Notify customers via ClickSend SMS when a Jira Service Desk request is updated, and log it in Slack
Keep customers updated via ClickSend SMS when Jira Service Desk requests change status, while keeping Slack updated.
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Use ChatGPT to summarize incoming ClickSend SMS messages, create a Jira Service Desk request, and brief Slack
ChatGPT summarizes incoming text messages before creating a Jira Service Desk request, keeping your Slack channel perfectly briefed.
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Turn incoming ClickSend SMS texts into Jira Service Desk requests, notify Slack, and log them in Google Sheets
Log customer text messages from ClickSend SMS into Jira Service Desk, notify Slack, and archive everything in Google Sheets.

Supported triggers and actions for Jira Service Desk and ClickSend SMS

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Comment on request in Jira Service Desk
Adds a comment to a request
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Search request in Jira Service Desk
Searches for a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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ClickSend SMS
ClickSend SMS Triggers & Actions
Instant
Incoming SMS is received in ClickSend SMS
Triggers the automation when an incoming SMS is received
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Upload file in ClickSend SMS
Uploads a file
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Send SMS in ClickSend SMS
Sends a text message
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Send post letter in ClickSend SMS
Sends a physical letter through postal mail
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Send SMS to contact list in ClickSend SMS
Sends a text message to a contact list
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Create contact in ClickSend SMS
Adds a new contact to the database
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Search contact by email address in ClickSend SMS
Finds and retrieves contact information using their email address
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Search contact by phone in ClickSend SMS
Finds information about a contact using the phone number
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Delete contact in ClickSend SMS
Removes a contact from the address book
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Send fax in ClickSend SMS
Sends a fax
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Send MMS in ClickSend SMS
Sends a multimedia message
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Send voice in ClickSend SMS
Sends a voice message
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Send postcard in ClickSend SMS
Sends a physical postcard
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Create contact list in ClickSend SMS
Generates a list of contacts from particular criteria
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Delete contact List in ClickSend SMS
Removes all contacts from the designated list
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Search contact lists in ClickSend SMS
Searches for a contact in the contact list
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What can you automate with ClickSend SMS + Jira Service Desk?

Streamline your customer support operations by connecting messaging and helpdesk workflows seamlessly.

What you can automate?
📨
Convert incoming text messages into support tickets
Turn every incoming SMS received in ClickSend SMS into a structured Jira Service Desk request automatically, ensuring no customer inquiry is ever overlooked.
📝
Capture complete message and ticket details
Map every field from customer text messages and service requests directly into your workflows without manual copy-pasting or data entry errors.
🔔
Alert support agents instantly upon ticket creation
Notify your team the moment a new request is created in Jira Service Desk or an SMS arrives, accelerating initial response times.
🔀
Route tickets based on message content
Apply conditional logic to sort incoming messages and requests into high-priority or standard support queues automatically.
🔄
Keep your support desk updated in real time
Synchronize status changes between Jira Service Desk and your communication channels so your entire team stays aligned.
🔍
Prevent duplicate records and tickets
Search existing requests and contacts before creating new entries, keeping your support database clean and organized.
Automate closing communications and status changes
Send resolution texts via ClickSend SMS whenever a Jira Service Desk request is updated or marked as resolved.
🔗
Extend support workflows to external apps
Push ticket data and message logs into Slack, Google Drive, or Confluence to maintain comprehensive team visibility.
And much more...

Who is ClickSend SMS + Jira Service Desk integration for?

Customer support leaders and service desk agents rely on this integration to eliminate manual data entry and accelerate ticket resolution.

Customer Support Managers
Customer Support Managers
Helpdesk Support Agents
Helpdesk Support Agents
Client Account Leads
Client Account Leads
High-Volume Support Teams
High-Volume Support Teams
Service Desk Dispatchers
Service Desk Dispatchers
Operations Directors
Operations Directors
📈
Customer Support Managers
You're reporting on support ticket volumes and response times, but your desk metrics are always stale because agents manually log texts — with this integration, every text message and ticket syncs instantly and your analytics stay current.
Helpdesk Support Agents
You need to act fast on incoming customer issues, but you find out about text inquiries too late after they sit unread — automating both apps means incoming SMS messages create service requests instantly and you never miss a critical alert.
📊
Client Account Leads
You answer to stakeholders who want to see prompt issue resolution, but manual updates leave gaps in your audit trail — this integration means every support interaction is tracked cleanly across platforms for seamless client reporting.
📈
High-Volume Support Teams
The volume of inbound customer messages is too high for anyone to keep up by hand, leading to lost inquiries and delayed responses — connecting these apps means automated ticket creation handles the heavy lifting without manual data entry.
🤝
Service Desk Dispatchers
You own the triage step and depend on field reports being handed over correctly, but manual copy-pasting causes severe bottlenecks — automating both apps means incoming inquiries flow straight into your queue with zero friction.
🗂️
Operations Directors
You need a reliable, searchable history of all customer communications, but keep finding missing records in your logs — this integration means every text and support ticket is recorded accurately from end to end.
Our team

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Why choose Integrately to automate Jira Service Desk + ClickSend SMS

Build and manage your Jira Service Desk + ClickSend SMS automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + ClickSend SMS with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect ClickSend SMS to Jira Service Desk?
Frequently Asked Questions
You can connect ClickSend SMS to Jira Service Desk in 1 click using ready templates, or ask Integrately AI to build the automation for you. You can also integrate apps like Slack, Confluence, and Google Drive effortlessly.
Can I automatically create Jira tickets from incoming SMS messages?
Frequently Asked Questions
Can I connect ClickSend SMS, Jira Service Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for ClickSend SMS and Jira Service Desk?
Frequently Asked Questions
How does ClickSend SMS handle message tracking and data in this integration?
Frequently Asked Questions
How does Jira Service Desk manage incoming requests through automation?
Frequently Asked Questions
Do I need coding skills to automate ClickSend SMS and Jira Service Desk?
Frequently Asked Questions
Is the ClickSend SMS and Jira Service Desk integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

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