ClickSend SMS + LiveAgent Integration

Integrate ClickSend SMS to LiveAgent in one click, or tell Integrately AI how you want each message handled. Receive SMS, create tickets, add contacts, and alert your support team automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • ClickSend SMS
    Incoming SMS is received in ClickSend SMS Instant
  • LiveAgent
    Ticket is created in LiveAgent
  • LiveAgent
    Contact is created in LiveAgent
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2.
  • ClickSend SMS
    Upload file in ClickSend SMS
  • ClickSend SMS
    Send SMS in ClickSend SMS
  • ClickSend SMS
    Send post letter in ClickSend SMS
  • ClickSend SMS
    Send SMS to contact list in ClickSend SMS
  • ClickSend SMS
    Create contact in ClickSend SMS
  • ClickSend SMS
    Search contact by email address in ClickSend SMS
  • ClickSend SMS
    Search contact by phone in ClickSend SMS
  • ClickSend SMS
    Delete contact in ClickSend SMS
  • ClickSend SMS
    Send fax in ClickSend SMS
  • ClickSend SMS
    Send MMS in ClickSend SMS
  • ClickSend SMS
    Send voice in ClickSend SMS
  • ClickSend SMS
    Send postcard in ClickSend SMS
  • ClickSend SMS
    Create contact list in ClickSend SMS
  • ClickSend SMS
    Delete contact List in ClickSend SMS
  • ClickSend SMS
    Search contact lists in ClickSend SMS
  • LiveAgent
    Search contact in LiveAgent
  • LiveAgent
    Search agent in LiveAgent
  • LiveAgent
    Create tag in LiveAgent
  • LiveAgent
    Create ticket in LiveAgent
  • LiveAgent
    Create contact in LiveAgent
  • LiveAgent
    Add contact to group in LiveAgent
  • LiveAgent
    Update contact in LiveAgent
  • LiveAgent
    Create company in LiveAgent
  • LiveAgent
    Remove contact from group in LiveAgent

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Ready Workflows Ready Workflows for ClickSend SMS + LiveAgent Integration

Capture incoming messages, create support tickets, log customer details, update contact lists, and notify agents, all in just one click.

Most popular automationsmost-popular-automations
LiveAgent + ClickSend SMS Integration

Create ClickSend SMS contact for new LiveAgent ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this LiveAgent - ClickSend SMS integration. It will automatically create a ClickSend SMS contact for new LiveAgent tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up ClickSend SMS contacts for every LiveAgent ticket is a great place to start.
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LiveAgent + ClickSend SMS Integration

Send ClickSend SMS message for new LiveAgent ticket

It's easy to stay on top of your support tickets with automatic notifications using this LiveAgent - ClickSend SMS integration. Whenever a new ticket is created in LiveAgent, you will immediately receive a message in ClickSend SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic ClickSend SMS messages for new LiveAgent tickets today - your customers will appreciate it!
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Connect more apps to your ClickSend SMS + LiveAgent flow

Sync customer data with your ecommerce platform, helpdesk, email marketing, spreadsheets, team chat, and billing tools. Pick a combination and activate it in one click.

ClickSend SMS
LiveAgent
+
ShopifyShopify (4)
+
ZendeskZendesk (3)
+
MailchimpMailchimp (3)
+
Google SheetsGoogle Sheets (4)
+
SlackSlack (3)
+
StripeStripe (3)
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Create a LiveAgent ticket and send a welcome SMS via ClickSend SMS when a new Shopify order is placed
New Shopify orders instantly trigger a support ticket in LiveAgent and a confirmation SMS via ClickSend SMS, keeping your fulfillment and support teams aligned.
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When an incoming SMS is received in ClickSend SMS, create a LiveAgent ticket and update the Shopify customer profile
Incoming customer text messages automatically generate a LiveAgent support ticket and update the matching Shopify customer record.
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When a ticket is created in LiveAgent, send an SMS via ClickSend SMS and create a customer record in Shopify
New support tickets in LiveAgent instantly notify customers via ClickSend SMS while creating a new customer profile in Shopify.
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Use ChatGPT to summarise Shopify order issues, create a LiveAgent ticket, and send an SMS via ClickSend SMS
ChatGPT reviews order issue notes from Shopify, creates a structured LiveAgent support ticket, and triggers a follow-up SMS via ClickSend SMS.

Supported triggers and actions for ClickSend SMS and LiveAgent

Mix and match to build the exact automation you need

ClickSend SMS
ClickSend SMS Triggers & Actions
Instant
Incoming SMS is received in ClickSend SMS
Triggers the automation when an incoming SMS is received
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Upload file in ClickSend SMS
Uploads a file
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Send SMS in ClickSend SMS
Sends a text message
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Send post letter in ClickSend SMS
Sends a physical letter through postal mail
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Send SMS to contact list in ClickSend SMS
Sends a text message to a contact list
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Create contact in ClickSend SMS
Adds a new contact to the database
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Search contact by email address in ClickSend SMS
Finds and retrieves contact information using their email address
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Search contact by phone in ClickSend SMS
Finds information about a contact using the phone number
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Delete contact in ClickSend SMS
Removes a contact from the address book
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Send fax in ClickSend SMS
Sends a fax
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Send MMS in ClickSend SMS
Sends a multimedia message
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Send voice in ClickSend SMS
Sends a voice message
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Send postcard in ClickSend SMS
Sends a physical postcard
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Create contact list in ClickSend SMS
Generates a list of contacts from particular criteria
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Delete contact List in ClickSend SMS
Removes all contacts from the designated list
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Search contact lists in ClickSend SMS
Searches for a contact in the contact list
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LiveAgent
LiveAgent Triggers & Actions
Ticket is created in LiveAgent
Triggers the automation when a new ticket is created
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Contact is created in LiveAgent
Triggers the automation when a new contact is created
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Search contact in LiveAgent
Searches for a contact
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Search agent in LiveAgent
Searches for an agent
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Create tag in LiveAgent
Creates a new tag
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Create ticket in LiveAgent
Generates a new ticket
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Create contact in LiveAgent
Adds a new contact to the database
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Add contact to group in LiveAgent
Assigns a contact to a group
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Update contact in LiveAgent
Updates contact information with new details
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Create company in LiveAgent
Generates a new company profile with given details
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Remove contact from group in LiveAgent
Removes a contact from a particular group
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What can you automate with ClickSend SMS + LiveAgent?

Streamline customer support and SMS messaging by connecting your critical workflows automatically.

What you can automate?
📨
Convert incoming SMS into support tickets
Turn every incoming customer text message into a structured support ticket in LiveAgent the moment it arrives. Eliminate manual copying and ensure every inquiry gets tracked.
📝
Capture all message fields and details
Map sender phone numbers, timestamps, and message bodies directly into your helpdesk records instead of relying on manual transcription or fragmented chat logs.
🔔
Notify agents and customers instantly
Trigger instant SMS confirmations via ClickSend SMS when support tickets are created or updated in LiveAgent, keeping communication transparent.
🔀
Route urgent inquiries conditionally
Examine incoming text content for urgent keywords and create priority tickets or trigger immediate escalation alerts based on specific submitted phrases.
🔄
Keep support records fully synchronized
Update customer contact profiles and ticket statuses across both ClickSend SMS and LiveAgent automatically whenever changes occur in either platform.
👤
Create and update contacts without duplicates
Automatically search existing customer records before creating new contacts or tickets, preventing duplicate entries in your database.
📊
Manage status changes and follow-ups
Handle ticket closures, escalations, and status transitions by triggering automated follow-up messages or logging updates in external systems.
🌐
Extend workflows to popular apps
Connect your ClickSend SMS and LiveAgent flow to external tools like Google Sheets, Slack, or Shopify to notify teams and log data across your stack.
And much more...

Who is ClickSend SMS + LiveAgent integration for?

Connecting ClickSend SMS and LiveAgent helps support teams, managers, and service agents manage customer communications and track tickets without manual data entry.

Support operations managers
Support operations managers
Customer service leads
Customer service leads
Client success teams
Client success teams
High-volume support desks
High-volume support desks
Helpdesk administrators
Helpdesk administrators
Quality assurance analysts
Quality assurance analysts
📈
Support operations managers
You're tracking customer messaging channels but your ticket logs only update when someone manually exports text logs, so the response metrics you're reporting against are always delayed — with this integration, every incoming SMS lands in your ticketing queue instantly and your data stays current.
Customer service leads
You need to act fast on customer inquiries, but incoming text messages sit unnoticed until someone checks the phone gateway manually — with this integration, every SMS generates a support ticket immediately so your team can resolve issues without delay.
🤝
Client success teams
You answer to clients who expect immediate SMS updates whenever their support tickets change status, but manual messaging is easy to forget — with this integration, every ticket action triggers an automated SMS notification so your clients always stay informed of progress.
📦
High-volume support desks
The daily volume of text messages and customer inquiries is too high for anyone to keep up by hand, leading to missed customer follow-ups — with this integration, every SMS is captured and converted into a tracked ticket automatically.
🔄
Helpdesk administrators
You own the next step in ticket resolution and depend on someone upstream to hand over customer details from text channels, creating constant bottlenecks — with this integration, customer data flows straight from your SMS gateway into your support platform seamlessly.
📋
Quality assurance analysts
You need a reliable history of all customer communications across channels, but keep finding gaps where SMS chats were never logged in your helpdesk — with this integration, every message and ticket is recorded accurately without missing records.
Our team

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Why choose Integrately to automate ClickSend SMS + LiveAgent

Build and manage your ClickSend SMS + LiveAgent automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect ClickSend SMS + LiveAgent with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Frequently Asked Questions

How do I connect ClickSend SMS to LiveAgent?
Frequently Asked Questions
You can connect ClickSend SMS to LiveAgent in 1 click using ready-made templates on Integrately. Choose a pre-built workflow, connect your accounts, and use Integrately AI if you want to customise the steps.
Can I turn incoming SMS messages into support tickets automatically?
Frequently Asked Questions
Can I connect ClickSend SMS, LiveAgent, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for ClickSend SMS and LiveAgent?
Frequently Asked Questions
How does ClickSend SMS handle incoming messages in this integration?
Frequently Asked Questions
How does LiveAgent manage ticket creation with this integration?
Frequently Asked Questions
Do I need coding skills to automate ClickSend SMS and LiveAgent?
Frequently Asked Questions
Is the ClickSend SMS and LiveAgent integration free?
Frequently Asked Questions
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You Can Also Connect ClickSend SMS or LiveAgent With 1500+ Other Apps

ClickSend SMS
Popular ClickSend SMS Integrations
Connect ClickSend SMS to messaging, CRM, and notification tools to manage and track your communications.
LiveAgent
Popular LiveAgent Integrations
Sync LiveAgent with helpdesk, productivity, and analytics tools to keep support data working across your stack.
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LiveAgent Integrations arrow right
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