ClickSend SMS + Zendesk Integration

Integrate ClickSend SMS to Zendesk in one click, or tell Integrately AI how you want each message handled. Create tickets instantly, log incoming customer queries, update contact details, and notify support agents automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • ClickSend SMS
    Incoming SMS is received in ClickSend SMS Instant
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • ClickSend SMS
    Upload file in ClickSend SMS
  • ClickSend SMS
    Send SMS in ClickSend SMS
  • ClickSend SMS
    Send post letter in ClickSend SMS
  • ClickSend SMS
    Send SMS to contact list in ClickSend SMS
  • ClickSend SMS
    Create contact in ClickSend SMS
  • ClickSend SMS
    Search contact by email address in ClickSend SMS
  • ClickSend SMS
    Search contact by phone in ClickSend SMS
  • ClickSend SMS
    Delete contact in ClickSend SMS
  • ClickSend SMS
    Send fax in ClickSend SMS
  • ClickSend SMS
    Send MMS in ClickSend SMS
  • ClickSend SMS
    Send voice in ClickSend SMS
  • ClickSend SMS
    Send postcard in ClickSend SMS
  • ClickSend SMS
    Create contact list in ClickSend SMS
  • ClickSend SMS
    Delete contact List in ClickSend SMS
  • ClickSend SMS
    Search contact lists in ClickSend SMS
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for ClickSend SMS + Zendesk Integration

Capture incoming messages, create support tickets, update contact details, notify your support team, and log customer requests, all in just one click.

Most popular automationsmost-popular-automations
Zendesk + ClickSend SMS Integration

Send ClickSend SMS message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - ClickSend SMS integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in ClickSend SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic ClickSend SMS messages for new Zendesk tickets today - your customers will appreciate it!
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Zendesk + ClickSend SMS Integration

Create ClickSend SMS contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - ClickSend SMS integration. It will automatically create a ClickSend SMS contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up ClickSend SMS contacts for every Zendesk ticket is a great place to start.
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Connect more apps to your ClickSend SMS + Zendesk flow

Automatically alert your team in chat, sync customer records across platforms, and trigger follow-up tasks once support tickets are created. Pick a combination and activate it in one click.

ClickSend SMS
Zendesk
+
SlackSlack (4)
+
ShopifyShopify (4)
+
Jira Software CloudJira Software Cloud (4)
+
HubSpotHubSpot (4)
+
Google DriveGoogle Drive (4)
+
StripeStripe (4)
C
Z
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Create a Zendesk ticket from every incoming ClickSend SMS message, and notify your support channel in Slack.
Incoming ClickSend SMS messages appear as new Zendesk tickets instantly while Slack notifies your support channel, so agents never miss a customer request.
Z
C
S
Send an SMS via ClickSend SMS when a Zendesk ticket is created, and post an update in Slack.
New Zendesk tickets trigger a confirmation SMS via ClickSend SMS and notify your Slack channel, keeping customers informed and agents aligned.
Z
C
S
When a Zendesk ticket is solved, send a closing SMS via ClickSend SMS and announce it in Slack.
Solved Zendesk tickets trigger a closing SMS via ClickSend SMS and notify your team in Slack, ensuring complete visibility across channels.
C
Z
S
Add a tag to a Zendesk ticket when an incoming SMS arrives, and alert your team in Slack.
Incoming ClickSend SMS messages tag matching Zendesk tickets automatically and notify your Slack channel for rapid triage.

Supported triggers and actions for ClickSend SMS and Zendesk

Mix and match to build the exact automation you need

ClickSend SMS
ClickSend SMS Triggers & Actions
Instant
Incoming SMS is received in ClickSend SMS
Triggers the automation when an incoming SMS is received
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Upload file in ClickSend SMS
Uploads a file
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Send SMS in ClickSend SMS
Sends a text message
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Send post letter in ClickSend SMS
Sends a physical letter through postal mail
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Send SMS to contact list in ClickSend SMS
Sends a text message to a contact list
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Create contact in ClickSend SMS
Adds a new contact to the database
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Search contact by email address in ClickSend SMS
Finds and retrieves contact information using their email address
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Search contact by phone in ClickSend SMS
Finds information about a contact using the phone number
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Delete contact in ClickSend SMS
Removes a contact from the address book
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Send fax in ClickSend SMS
Sends a fax
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Send MMS in ClickSend SMS
Sends a multimedia message
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Send voice in ClickSend SMS
Sends a voice message
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Send postcard in ClickSend SMS
Sends a physical postcard
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Create contact list in ClickSend SMS
Generates a list of contacts from particular criteria
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Delete contact List in ClickSend SMS
Removes all contacts from the designated list
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Search contact lists in ClickSend SMS
Searches for a contact in the contact list
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with ClickSend SMS + Zendesk?

Connect ClickSend SMS and Zendesk to streamline customer support, sync communication records, and eliminate manual entry.

What you can automate?
🎫
Create Zendesk tickets from incoming ClickSend SMS messages
Turn every incoming text message into a trackable support ticket in Zendesk automatically. Your support team captures every customer inquiry the moment it arrives without manual copying.
📋
Capture every submitted contact detail and message field
Map all available sender details and custom fields from ClickSend SMS into your Zendesk ticket fields. Your helpdesk records retain complete context for faster issue resolution.
🔔
Alert support agents the moment a message arrives
Trigger instant notifications whenever an incoming SMS creates a new Zendesk ticket. Agents stay informed and respond to urgent customer requests without delay.
🔀
Route tickets based on message content or sender details
Apply specific routing logic so incoming SMS inquiries are tagged, assigned, or prioritized in Zendesk based on what the customer submits.
🔄
Keep helpdesk records synchronized as conversations progress
Update Zendesk tickets automatically whenever related customer activities or message threads change in ClickSend SMS. Your support history stays fully aligned.
🔍
Search and update existing records to avoid duplicates
Check for existing user profiles and tickets before creating new ones in Zendesk. Keep your helpdesk clean and prevent duplicate customer threads.
⏱️
Handle ticket resolution updates and closing notices
Trigger automated follow-up SMS messages via ClickSend SMS whenever Zendesk tickets are solved or updated. Customers receive timely closing notices effortlessly.
🌐
Extend your workflow to Slack and other business apps
Connect your ClickSend SMS and Zendesk flow to Slack, Shopify, or HubSpot for multi-step automation across your entire technology stack.
And much more...

Who is ClickSend SMS + Zendesk integration for?

Support teams and operations managers eliminate manual data entry between ClickSend SMS and Zendesk, keeping customer communication and ticket management perfectly synchronised.

Support operations managers
Support operations managers
Customer support agents
Customer support agents
Client success leads
Client success leads
High-volume support teams
High-volume support teams
Helpdesk administrators
Helpdesk administrators
Quality assurance leads
Quality assurance leads
📈
Support operations managers
You rely on accurate ticket metrics to review support performance, but manual exports from ClickSend SMS mean your reporting numbers are always outdated — with this integration, every support interaction populates your helpdesk instantly and your data stays current.
Customer support agents
You need to respond to urgent customer issues immediately, but incoming SMS messages sit unread in text inboxes while tickets wait in Zendesk — with this integration, every incoming text creates a support ticket automatically and your team acts without delay.
🤝
Client success leads
You answer to key accounts that expect rapid updates on their reported issues, but tracking progress across messaging apps and Zendesk creates blind spots — with this integration, every ticket status change is tracked reliably and your clients stay informed.
📊
High-volume support teams
You handle hundreds of customer messages every day, but manual ticket creation cannot keep pace with incoming text volume and leads to missed inquiries — with this integration, high message volumes are captured instantly and every request gets logged.
🔄
Helpdesk administrators
You depend on seamless handovers between SMS communication channels and Zendesk workflows, but manual data transfers introduce human error — with this integration, every message flows straight into your helpdesk and your records remain accurate.
🗂️
Quality assurance leads
You need a complete history of customer communications for compliance reviews, but scattered logs leave gaps between text records and support tickets — with this integration, every interaction is recorded in Zendesk and your audit trail stays complete.
Our team

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Why choose Integrately to automate ClickSend SMS + Zendesk

Build and manage your ClickSend SMS + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect ClickSend SMS + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect ClickSend SMS to Zendesk?
Frequently Asked Questions
You can connect ClickSend SMS to Zendesk in 1 click using ready templates on Integrately, or use Integrately AI to build custom workflows linking Slack, HubSpot, Shopify, and 1,500+ other apps.
Can I automatically create Zendesk tickets from incoming ClickSend SMS messages?
Frequently Asked Questions
Can I connect ClickSend SMS, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for ClickSend SMS and Zendesk?
Frequently Asked Questions
How does ClickSend SMS handle incoming messages in this integration?
Frequently Asked Questions
How does Zendesk manage tickets created from incoming SMS?
Frequently Asked Questions
Do I need coding skills to automate ClickSend SMS and Zendesk?
Frequently Asked Questions
Is the ClickSend SMS and Zendesk integration free?
Frequently Asked Questions
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