Create Freshdesk ticket for new Close contact
Close + Freshdesk Integration
Close + Freshdesk Integration
Integrate Close to Freshdesk in one click, or tell Integrately AI how you want each lead handled. Capture customer inquiries, create support tickets, notify your support team, and track issue resolution automatically.
Free forever.Use premium features free for 14 days.1.
Opportunity status change activity is updated in Close Instant- Custom activity is created or updated in Close Instant
- Lead Status change is created in Close Instant
- Export is created in Close Instant
- Membership is activated in Close Instant
- Email Sequence Subscription created or updated in Close Instant
- Lead is created using search query in Close
- Lead is created in Close Instant
- Contact is created in Close Instant
- Contact is updated in Close Instant
- Opportunity status change activity is created in Close Instant
- Opportunity is created in Close Instant
- Email is created in Close Instant
- Call record is updated in Close Instant
- Call record is created in Close Instant
- Task is created in lead in Close Instant
- SMS is created in Close Instant
- Meeting is created in Close Instant
- Note is created in Close
Ticket is updated in Freshdesk- Ticket note is created in Freshdesk
- Ticket is created in Freshdesk
2.
- Search contact in Close
- Update lead in Close
- Search lead in Close
- Create lead in Close
- Update task in Close
- Create task in Close
- Search task in Close
- Search opportunity in Close
- Update opportunity in Close
- Create opportunity in Close
- Create contact in Close
- Update contact in Close
- Create note in Close
- Update note in Close
- Search note in Close
- Create email in Close
- Search user in Close
- Create SMS in Close
- Create custom activity in Close
- Run activity overview report in Close
- Delete logged call in Close
- Create export in Close
- Run sent email report in Close
- Subscribe Contact to Email Sequence in Close
- Search custom activity in Close
- Add address to lead in Close
- Delete email in Close
- Merge two leads in Close
- Create bulk email in Close
- Run opportunity report in Close
- Create smart view in Close
- Run status change report in Close
- Toggle Forwarding on Phone Number in Close
- Update custom activity in Close
- Update smart view in Close
- Update email sequence subscription in Close
- Delete email address from contact in Close
- Create bulk sequence subscription action in Close
- Search email sequence subscription in Close
- Search number of Leads in Query in Close
- Search connected account in Close
- Get activity by id in Close
- Create call in Close
- Update call in Close
- Search call in Close
- Search ticket in Freshdesk
- Get ticket time entries by Id in Freshdesk
- Create Ticket in Freshdesk
- Add Notes to a Ticket in Freshdesk
- Update ticket in Freshdesk
- Get ticket by Id in Freshdesk
- Create Contact in Freshdesk
- Update contact in Freshdesk
- Create Company in Freshdesk
- Search company in Freshdesk
- Search contact in Freshdesk
- Create Forum in Freshdesk
- Create Forum Category in Freshdesk
- Get group by Id in Freshdesk
- Get agent by Id in Freshdesk
- Create a forum topic in Freshdesk
Trusted by experts at...
Ready Workflows for Close + Freshdesk Integration
Capture customer inquiries, create support tickets, update contact details, alert your support team, and track issue resolution, all in just one click.
Most popular automations
Create Freshdesk user for new Close contact
Close + Freshdesk Integration
Create Freshdesk ticket for new Close opportunity
Close is a great tool for managing customer relationships. However, when an opportunity is created in Close, it can be difficult to track the progress of that opportunity and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.
A solution to this problem is to create a ticket in Freshdesk whenever an opportunity is created in Close. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the opportunity.
See moreA solution to this problem is to create a ticket in Freshdesk whenever an opportunity is created in Close. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the opportunity.
Create Close opportunity for new Freshdesk ticket
Freshdesk + Close Integration
Create Close note for new Freshdesk ticket
Freshdesk + Close Integration
Create Close task for new Freshdesk ticket
Freshdesk + Close Integration
Create Close contact from new Freshdesk ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Close. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - Close integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Close.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - Close integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Close.
This makes it easy to keep track of your support tickets and contacts in one place.
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Close + Freshdesk flow
Teams often want to notify channels, schedule onboarding calls, log invoices, sync CRM contacts, send summaries, and assign tasks after support tickets open. Pick a combination and activate it in one click.
+
Slack (8)
Slack (8) +
Calendly (5)
Calendly (5) +
Stripe (5)
Stripe (5) +
HubSpot (5)
HubSpot (5) +
Gmail (5)
Gmail (5) +
Asana (5)
Asana (5) C
F
S
Create a Freshdesk ticket for every new Close lead, and notify your sales channel in Slack
New Close leads instantly generate a Freshdesk ticket and alert your sales channel on Slack, so support teams receive immediate visibility.
F
C
S
Create a Close lead when a Freshdesk ticket is created, and post an alert in Slack
Every new Freshdesk ticket automatically creates a matching Close lead and notifies your team in Slack, keeping sales and support synced.
F
C
S
When a Freshdesk ticket status changes, update the matching Close lead and post the update in Slack
Freshdesk ticket updates automatically modify your Close lead records and post status notifications in Slack for full team transparency.
F
C
S
Create a Close task for every new Freshdesk ticket note, and notify your support team in Slack
Freshdesk ticket notes instantly create follow-up tasks in Close and alert your support channel in Slack.
C
F
S
If a new Close lead has high priority, create a Freshdesk ticket and alert the executive channel in Slack
High-priority Close leads trigger urgent Freshdesk tickets and immediately notify leadership in Slack.
F
C
S
When a Freshdesk ticket is resolved, update the Close opportunity and announce the win in Slack
Resolved Freshdesk tickets update your Close opportunities and broadcast success messages directly to your Slack channel.
F
C
C
S
Use ChatGPT to summarise every new Freshdesk ticket, save it as a Close note, and post the brief in Slack
ChatGPT analyses new Freshdesk tickets, saves structured summaries into Close, and shares the brief on Slack.
C
F
A
S
Turn every new Close lead into a Freshdesk ticket, create a follow-up task in Asana, and notify your team in Slack
New Close leads create Freshdesk tickets, provision Asana tasks, and alert your team in Slack.
Supported triggers and actions for Close and Freshdesk
Mix and match to build the exact automation you need
Close Triggers & Actions
Instant
Opportunity status change activity is updated in Close
Triggers the automation when the status of any opportunity changes
Try it → Instant
Custom activity is created or updated in Close
Triggers the automation when a custom activity is created or updated
Try it → Instant
Lead Status change is created in Close
Triggers the automation when the status of a lead changes
Try it → Instant
Membership is activated in Close
Triggers the automation when a membership is activated
Try it → Instant
Email Sequence Subscription created or updated in Close
Triggers the automation when a subscriber is added or updated
Try it → Lead is created using search query in Close
Triggers the automation when a new lead has been added based on search criteria
Try it → Instant
Opportunity status change activity is created in Close
Triggers the automation when the status of any opportunity changes
Try it → Instant
Opportunity is created in Close
Triggers the automation when any opportunity is updated
Try it → Instant
Call record is updated in Close
Triggers the automation when call details are modified
Try it → Instant
Call record is created in Close
Triggers the automation when a new call record is created
Try it → Instant
Task is created in lead in Close
Triggers the automation when a new task is created for any lead
Try it → Freshdesk Triggers & Actions
What can you automate with Close + Freshdesk?
Streamline your pipeline and support desk by syncing leads, tickets, notes, and contacts automatically between Close and Freshdesk.
🔄
Sync new leads directly into support tickets
Automatically generate a Freshdesk support ticket the moment a new lead is created in Close, eliminating manual handoffs between sales and support.
📋
Capture every submitted field without data loss
Map all custom contact details, notes, and custom fields from Close directly into Freshdesk tickets and contact profiles without manual re-typing.
🔔
Alert your support team instantly upon lead creation
Notify your support staff the second a high-value lead arrives in Close, ensuring rapid response times for important prospects.
🔀
Route tickets conditionally based on lead properties
Send urgent Close leads to priority queues in Freshdesk while standard inquiries route to general support tiers automatically.
⏱️
Keep records updated as customer statuses change
Automatically update Close lead statuses and pipeline opportunities whenever related support tickets are resolved or updated in Freshdesk.
👥
Prevent duplicate records across your CRM and helpdesk
Search existing contacts before creating new entries in Freshdesk and Close, keeping your database clean and organized.
✅
Manage later status changes like ticket resolution
Trigger automated follow-up tasks and pipeline adjustments when support tickets transition from open to resolved in Freshdesk.
🌐
Extend your workflow with team messaging apps
Connect Close and Freshdesk to Slack to broadcast ticket creations, customer replies, and deal wins to your team channels.
And much more...
Who is Close + Freshdesk integration for?
Sales and support teams handling high volumes of inbound leads and customer inquiries need seamless data flow between Close and Freshdesk to resolve issues faster.
Support operations leads
Customer support managers
Account managers
High-volume support teams
Sales executives
Customer success directors
📈
Support operations leads
You're tracking ticket resolutions in Close, but your support metrics only update when someone manually exports data, so the performance reports you present to leadership are always a few hours behind — with this integration, every new Freshdesk ticket syncs to your sales pipeline instantly and your dashboard stays current.
⚡
Customer support managers
You're managing customer queries in Close, but critical ticket updates sit unnoticed until a customer complains, so issues stall before getting resolved — connecting these apps means every Freshdesk ticket status change alerts your team immediately and issues get resolved faster.
🤝
Account managers
You're updating client accounts in Close, but stakeholders asking for support progress see outdated info because ticket statuses aren't visible, so trust erodes over delayed updates — with this integration, every Freshdesk ticket log appears in Close automatically and clients see accurate progress.
📊
High-volume support teams
You're manually copying lead details from Close into Freshdesk tickets every day, but high inquiry volumes cause missed entries and typos, so customer data gets fragmented — automating both apps means every Close contact automatically creates a Freshdesk ticket without manual data entry.
🎯
Sales executives
You're closing deals in Close, but handoffs to support happen late because support teams lack context from sales calls, so onboarding starts with missing information — this integration means every Close lead status change instantly provisions a Freshdesk company and ticket with full context.
🔍
Customer success directors
You're reviewing customer history in Close, but fragmented support logs leave major gaps in your customer records, so account reviews lack vital interaction details — with this integration, every Freshdesk ticket note updates your Close records and leaves a complete audit trail.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Close + Freshdesk
Build and manage your Close + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Close + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Close + Freshdesk Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect Close + Freshdesk Now
In Just 1 Click!
Frequently Asked Questions
How do I connect Close to Freshdesk?
You can connect Close to Freshdesk in 1 click using ready-made flows or ask Integrately AI to build your automation. It takes less than two minutes to link your accounts alongside tools like Slack, HubSpot, and Gmail.
Can I automatically create a Freshdesk ticket when a new lead is created in Close?
Can I connect Close, Freshdesk, and Slack?
What is a good Zapier alternative for Close and Freshdesk?
How are Close lead updates handled in Freshdesk?
Can Freshdesk ticket statuses update Close opportunities?
Do I need coding skills to automate Close and Freshdesk?
Is the Close and Freshdesk integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect Close or Freshdesk With 1500+ Other Apps
Popular Close Integrations
Connect Close to CRMs, email marketing tools, and calling systems to manage and follow up on your sales pipeline.
See All
Close Integrations
Close Integrations
No popular apps found
Popular Freshdesk Integrations
Sync Freshdesk with customer feedback, project management, and reporting tools to keep support operations running smoothly.
See All
Freshdesk Integrations
Freshdesk Integrations
No popular apps found
