Crisp + Gmail Integration

Integrate Crisp to Gmail in one click, or tell Integrately AI how you want each message handled. Receive new messages, forward context, draft replies, and keep your inbox updated automatically.

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1.
  • Crisp
    Contact is created in Crisp Instant
  • Crisp
    Contact is updated in Crisp Instant
  • Crisp
    Message is received in Crisp Instant
  • Crisp
    Conversation session is updated in Crisp Instant
  • Crisp
    Conversation custom data is updated in Crisp Instant
  • Crisp
    Conversation status is changed in Crisp Instant
  • Crisp
    Message is sent in Crisp Instant
  • Crisp
    Conversation is created in Crisp Instant
  • Gmail
    Email is received in Gmail
  • Gmail
    Label is added to email in Gmail
  • Gmail
    New email is starred in Gmail
  • Gmail
    Email matching search is received in Gmail
  • Gmail
    Thread is started in Gmail
  • Gmail
    Label is created in Gmail
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2.
  • Crisp
    Create contact in Crisp
  • Crisp
    Search contact in Crisp
  • Crisp
    Update contact in Crisp
  • Crisp
    Add a user event in Crisp
  • Crisp
    Search conversation in Crisp
  • Crisp
    Set contact custom data in Crisp
  • Gmail
    Send email in Gmail
  • Gmail
    Reply to email in Gmail
  • Gmail
    Create draft in Gmail
  • Gmail
    Delete label in Gmail
  • Gmail
    Create draft reply in Gmail
  • Gmail
    Search email in Gmail
  • Gmail
    Add label to email in Gmail
  • Gmail
    Remove label from email in Gmail
  • Gmail
    Create label in Gmail
  • Gmail
    Update label in Gmail

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Ready Workflows Ready Workflows for Crisp + Gmail Integration

Forward incoming messages, draft email replies, sync contact details, alert your team, and log conversation updates, all in just one click.

Most popular automationmost-popular-automations
Crisp + Gmail Integration

Send Gmail email for new Crisp contact

Anytime a new contact is added to your Crisp, automatically send them a email through Gmail letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Crisp - Gmail integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Connect more apps to your Crisp + Gmail flow

Capture incoming customer chats and emails, sync them to your CRM, notify your team, and trigger automated follow-ups. Pick a combination and activate it in one click.

Crisp
Gmail
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HubspotHubspot (4)
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SlackSlack (4)
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ShopifyShopify (3)
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StripeStripe (3)
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AsanaAsana (3)
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Google SheetsGoogle Sheets (3)
C
H
G
Create a Hubspot contact for every new contact created in Crisp, and send a confirmation email in Gmail.
New Crisp contacts appear in Hubspot instantly while a welcome email is sent via Gmail, keeping your sales team fully aligned.
C
H
G
Log every new Crisp conversation in Hubspot, and send a notification email in Gmail.
Crisp conversations are recorded in Hubspot and tracked via Gmail updates, ensuring complete visibility across your support and sales teams.
C
H
G
When a Crisp conversation status changes, update the Hubspot record and send an update via Gmail.
Status changes in Crisp instantly update Hubspot records and trigger notification emails in Gmail to keep stakeholders informed.
C
H
G
Use Claude to analyse Crisp messages, update Hubspot properties, and send a summary email in Gmail.
Claude evaluates incoming Crisp messages, updates Hubspot contact data, and sends a structured brief via Gmail automatically.

Supported triggers and actions for Crisp and Gmail

Mix and match to build the exact automation you need

Crisp
Crisp Triggers & Actions
Instant
Contact is created in Crisp
Triggers the automation when a new contact is created
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Instant
Contact is updated in Crisp
Triggers the automation when a contact is updated
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Instant
Message is received in Crisp
Triggers the automation when a new message is received
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Instant
Conversation session is updated in Crisp
Triggers the automation when a conversation session is updated
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Instant
Conversation custom data is updated in Crisp
Triggers the automation when custom data is updated during a conversation
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Instant
Conversation status is changed in Crisp
Triggers the automation when there is a change in the conversation status
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Instant
Message is sent in Crisp
Triggers the automation when a new message is sent
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Instant
Conversation is created in Crisp
Triggers the automation when a new conversation is created
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Create contact in Crisp
Adds a new contact to the database
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Search contact in Crisp
Finds and retrieves contact information
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Update contact in Crisp
Updates contact information with new details
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Add a user event in Crisp
Adds a new user event
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Search conversation in Crisp
Searches for keywords within a conversation
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Set contact custom data in Crisp
Sets custom data for a contact
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Gmail
Gmail Triggers & Actions
Email is received in Gmail
Triggers the automation when an email is received
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Label is added to email in Gmail
Triggers the automation when any email is labelled
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New email is starred in Gmail
Triggers the automation when any email is starred
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Email matching search is received in Gmail
Triggers the automation when an incoming email matches a particular search criteria
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Thread is started in Gmail
Triggers the automation when a new thread is created
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Label is created in Gmail
Triggers the automation when a new label is created
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Send email in Gmail
Sends an email to a recipient
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Reply to email in Gmail
Replies to an email
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Create draft in Gmail
Adds a new contact to the contact list
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Delete label in Gmail
Removes a particular label from the selected item
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Create draft reply in Gmail
Adds a new contact to the contact list
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Search email in Gmail
Scan email inbox for keywords or sender
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Add label to email in Gmail
Categorize and organize emails by adding labels based on criteria
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Remove label from email in Gmail
Removes a label from an email
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Create label in Gmail
Generates a new label
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Update label in Gmail
Modify the label information
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What can you automate with Crisp + Gmail?

Streamline your customer communications by connecting live chat and email workflows into a single automated pipeline.

What you can automate?
📨
Send emails for new chat messages
Trigger instant email notifications in Gmail whenever a new message is received in Crisp. Ensure your team never misses customer inquiries.
📋
Capture every submitted contact field
Map all available contact details and custom attributes from Crisp into your Gmail communications and CRM records automatically.
🔔
Alert the right person instantly
Route incoming customer chats and support requests to specific team members or channels the moment they arrive.
🔀
Route chats based on submitted tags
Send different email notifications or execute distinct follow-up actions depending on conversation status or custom data tags.
🔄
Keep records updated as chats change
Automatically update existing contact records and email threads whenever conversation sessions or statuses are modified in Crisp.
🔍
Search and update instead of duplicates
Check whether a contact already exists before creating a new record, ensuring your database remains clean and organized.
⏱️
Handle later conversation status updates
Automate follow-up emails and status changes when a support conversation is resolved, closed, or updated in Crisp.
🔗
Extend flows to project management apps
Connect your Crisp and Gmail pipeline directly to Asana to turn customer support chats into actionable development tasks.
And much more...

Who is Crisp + Gmail integration for?

Support managers, founders, and sales teams use this integration to automate communications, keep records synced, and eliminate manual copy-pasting across platforms.

Support operations managers
Support operations managers
Customer success leads
Customer success leads
Client account managers
Client account managers
High-volume support teams
High-volume support teams
Sales development reps
Sales development reps
Quality assurance leads
Quality assurance leads
📈
Support operations managers
You're tracking daily chat volumes and conversation metrics across platforms, but your reporting sheet only updates when someone manually exports records, so the metrics you're reviewing against are always a few hours behind — with this integration, every new conversation logs instantly and your data stays current.
⚡
Customer success leads
You need to respond immediately when high-value clients reach out via chat, but messages sit unnoticed in your inbox until someone checks manually, so urgent requests get buried — automating both apps means every incoming message triggers instant email notifications so your team can act right away.
🤝
Client account managers
You answer to external stakeholders who expect immediate progress updates on their support tickets, but compiling status reports by hand takes hours of tedious work every week — connecting these apps means ticket updates sync automatically and your clients stay informed without manual drafting.
🔥
High-volume support teams
The customer inquiry volume is too high for anyone to keep up by hand, leading to missed messages and frustrated clients waiting for answers — this integration means every chat session creates structured records and notification emails instantly so nothing ever slips through the cracks.
🔄
Sales development reps
You own the next step in lead follow-up and depend on support staff to hand over qualified chat prospects, but manual handoffs cause frustrating delays in your pipeline — automating both apps means new contacts flow straight into your CRM and inbox the second they appear.
📋
Quality assurance leads
You need a reliable history of all customer interactions for compliance reviews, but you keep finding gaps where chat logs were never saved to your master database — connecting these apps means every single conversation and email thread is recorded accurately and without exceptions.
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Why choose Integrately to automate Crisp + Gmail

Build and manage your Crisp + Gmail automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Crisp + Gmail with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Crisp to Gmail?
Frequently Asked Questions
You can connect Crisp to Gmail in just 1 click using ready templates on Integrately, or use Integrately AI to build your custom workflow. It links seamlessly with Hubspot, Slack, Shopify, and 1,500+ other apps.
Can I automatically send a Gmail email when a message is received in Crisp?
Frequently Asked Questions
Can I connect Crisp, Gmail, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Crisp and Gmail?
Frequently Asked Questions
How does Crisp handle contact data creation with Gmail?
Frequently Asked Questions
Can Gmail trigger automated responses for Crisp conversation updates?
Frequently Asked Questions
Do I need coding skills to automate Crisp and Gmail?
Frequently Asked Questions
Is the Crisp and Gmail integration free?
Frequently Asked Questions
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You Can Also Connect Crisp or Gmail With 1500+ Other Apps

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