Crisp + Mailchimp Integration

Integrate Crisp to Mailchimp in one click, or tell Integrately AI how you want each contact handled. Capture leads, add subscribers, update lists, and trigger campaigns automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Crisp
    Contact is created in Crisp Instant
  • Crisp
    Contact is updated in Crisp Instant
  • Crisp
    Message is received in Crisp Instant
  • Crisp
    Conversation session is updated in Crisp Instant
  • Crisp
    Conversation custom data is updated in Crisp Instant
  • Crisp
    Conversation status is changed in Crisp Instant
  • Crisp
    Message is sent in Crisp Instant
  • Crisp
    Conversation is created in Crisp Instant
  • Mailchimp
    Subscriber is created/updated in Mailchimp
  • Mailchimp
    Subscriber is added to segment or tag in Mailchimp
  • Mailchimp
    Subscriber is added to list in Mailchimp Instant
  • Mailchimp
    Subscriber has unsubscribed in Mailchimp
  • Mailchimp
    Subscriber's profile is updated in Mailchimp Instant
  • Mailchimp
    List member is unsubscribed in Mailchimp Instant
  • Mailchimp
    Subscriber's email address is cleaned from the list in Mailchimp Instant
  • Mailchimp
    Subscriber's email address is changed in Mailchimp Instant
  • Mailchimp
    Campaign is created in Mailchimp
  • Mailchimp
    Campaign is sent in Mailchimp
  • Mailchimp
    Campaign email activity is created in Mailchimp
  • Mailchimp
    Campaign is sent or cancelled in Mailchimp Instant
  • Mailchimp
    Email is opened in Mailchimp
  • Mailchimp
    Link is clicked in Mailchimp
  • Mailchimp
    Customer is created in Mailchimp
  • Mailchimp
    Order is created in Mailchimp
  • Mailchimp
    Audience/List is created in Mailchimp
  • Mailchimp
    Folder is created in Mailchimp
  • Mailchimp
    List segments is created in Mailchimp
  • Mailchimp
    File is created in Mailchimp
  • Mailchimp
    Members is added/updated in segment in Mailchimp
Arrow Right
2.
  • Crisp
    Create contact in Crisp
  • Crisp
    Search contact in Crisp
  • Crisp
    Update contact in Crisp
  • Crisp
    Add a user event in Crisp
  • Crisp
    Search conversation in Crisp
  • Crisp
    Set contact custom data in Crisp
  • Mailchimp
    Create list (In Review) in Mailchimp
  • Mailchimp
    Create or update subscriber in Mailchimp
  • Mailchimp
    Add tag to subscriber in Mailchimp
  • Mailchimp
    Update Subscriber in Mailchimp
  • Mailchimp
    Add note to subscriber in Mailchimp
  • Mailchimp
    Search subscriber by email in Mailchimp
  • Mailchimp
    Search subscriber by email in a list in Mailchimp
  • Mailchimp
    Unsubscribe email in Mailchimp
  • Mailchimp
    Remove subscriber in Mailchimp
  • Mailchimp
    Archive list member in Mailchimp
  • Mailchimp
    Send campaign in Mailchimp
  • Mailchimp
    Search campaign in Mailchimp
  • Mailchimp
    Update campaign in Mailchimp
  • Mailchimp
    Add or remove member tags in Mailchimp
  • Mailchimp
    Create custom event in Mailchimp
  • Mailchimp
    Create file in Mailchimp
  • Mailchimp
    Search customer in Mailchimp
  • Mailchimp
    Create campaign in Mailchimp
  • Mailchimp
    Search content of campaign in Mailchimp
  • Mailchimp
    Get campaign by id in Mailchimp
  • Mailchimp
    Get open campaign details for subscriber in Mailchimp
  • Mailchimp
    Create folder in Mailchimp
  • Mailchimp
    Add existing member to static segment in Mailchimp
  • Mailchimp
    Remove member from static segment in Mailchimp

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Ready Workflows Ready Workflows for Crisp + Mailchimp Integration

Capture leads, add subscribers, update lists, trigger campaigns, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Crisp + Mailchimp Integration

Create Mailchimp contact for new Crisp contact

If you're using Crisp to manage your sales leads, it's important to also use Mailchimp to manage your email marketing.

But adding contacts manually is a time-consuming process - which is why we recommend setting up this automation. When a new contact is created in Crisp, a corresponding contact will automatically be created in Mailchimp.

This will keep all of your lead data in one place, making it easier to send out marketing emails.
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Mailchimp + Crisp Integration

Create Crisp contact for new Mailchimp contact

There are many reasons why someone might choose to use two different marketing tools. One common reason is - the ability to reach a wider audience.

For example, if one tool is better suited for reaching customers in a certain geographic region, while another is better for reaching customers of a certain age group, using both can help businesses reach their target market more effectively.

Integration of your new Crisp contact and Mailchimp contact can help make sure that your messages are coordinated and that you're taking full advantage of all your channels. It can also help reduce the amount of time you spend managing different tools and platforms.
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  • 1of2
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Crisp + Mailchimp flow

Sync your customer communications with marketing, inventory, and support tools to keep your entire team aligned. Pick a combination and activate it in one click.

Crisp
Mailchimp
+
ShopifyShopify (4)
+
Google SheetsGoogle Sheets (4)
+
MailchimpMailchimp (3)
+
SlackSlack (3)
+
TypeformTypeform (3)
+
StripeStripe (3)
C
M
S
Add every new Crisp contact to Mailchimp as a subscriber, and create a customer record in Shopify.
New Crisp contacts appear in Mailchimp and Shopify instantly, eliminating manual data entry across platforms.
S
C
M
When a Shopify order is created, create a contact in Crisp and update the subscriber in Mailchimp.
Store purchases immediately update your support contacts and email lists without manual intervention.
S
M
C
If a Shopify order is created, add the customer to Mailchimp and search the conversation in Crisp.
Cross-reference store orders with active chat sessions in Crisp and update subscriber lists in Mailchimp.
C
M
S
When a Crisp message is received, update subscriber details in Mailchimp and log the event in Shopify.
Capture live chat engagement from Crisp directly into your Mailchimp audience and Shopify records.

Supported triggers and actions for Crisp and Mailchimp

Mix and match to build the exact automation you need

Crisp
Crisp Triggers & Actions
Instant
Contact is created in Crisp
Triggers the automation when a new contact is created
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Instant
Contact is updated in Crisp
Triggers the automation when a contact is updated
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Instant
Message is received in Crisp
Triggers the automation when a new message is received
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Instant
Conversation session is updated in Crisp
Triggers the automation when a conversation session is updated
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Instant
Conversation custom data is updated in Crisp
Triggers the automation when custom data is updated during a conversation
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Instant
Conversation status is changed in Crisp
Triggers the automation when there is a change in the conversation status
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Instant
Message is sent in Crisp
Triggers the automation when a new message is sent
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Instant
Conversation is created in Crisp
Triggers the automation when a new conversation is created
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Create contact in Crisp
Adds a new contact to the database
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Search contact in Crisp
Finds and retrieves contact information
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Update contact in Crisp
Updates contact information with new details
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Add a user event in Crisp
Adds a new user event
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Search conversation in Crisp
Searches for keywords within a conversation
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Set contact custom data in Crisp
Sets custom data for a contact
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Mailchimp
Mailchimp Triggers & Actions
Subscriber is created/updated in Mailchimp
Triggers the automation when any subscriber is created or updated
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Subscriber is added to segment or tag in Mailchimp
Triggers the automation when a subscriber is added to a segment or tag
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Instant
Subscriber is added to list in Mailchimp
Triggers the automation when a subscriber is added to a list
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Subscriber has unsubscribed in Mailchimp
Triggers the automation when a subscriber unsubscribes from a particular mailing list
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Instant
Subscriber's profile is updated in Mailchimp
Triggers the automation when a subscriber's profile is updated
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Instant
List member is unsubscribed in Mailchimp
Triggers the automation when a member unsubscribes from a mailing list
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Instant
Subscriber's email address is cleaned from the list in Mailchimp
Triggers the automation when a subscriber's email address is cleaned from the list
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Instant
Subscriber's email address is changed in Mailchimp
Triggers the automation when a subscriber's email address is changed
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Campaign is created in Mailchimp
Triggers the automation when a new campaign is created
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Campaign is sent in Mailchimp
Triggers the automation when any campaign is sent
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Campaign email activity is created in Mailchimp
Triggers the automation when a new campaign email activity is created
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Instant
Campaign is sent or cancelled in Mailchimp
Triggers the automation when a campaign is sent or cancelled in your marketing platform
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Email is opened in Mailchimp
Triggers the automation when an email is opened
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Link is clicked in Mailchimp
Triggers the automation when a link in the email is clicked
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Customer is created in Mailchimp
Triggers the automation when a new customer is created
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Order is created in Mailchimp
Triggers the automation when a new order is created
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Audience/List is created in Mailchimp
Triggers the automation when a new audience or list is created
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Folder is created in Mailchimp
Triggers the automation when a new folder is created
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List segments is created in Mailchimp
Triggers the automation when a new segment is created
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File is created in Mailchimp
Triggers the automation when a particular action in the workflow fails
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Members is added/updated in segment in Mailchimp
Triggers the automation when a member is added or updated in a particular segment
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Create list (In Review) in Mailchimp
Create list
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Create or update subscriber in Mailchimp
Generates a new invoice
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Add tag to subscriber in Mailchimp
Assigns a tag to a subscriber based on predefined criteria
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Update Subscriber in Mailchimp
Updates subscriber information
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Add note to subscriber in Mailchimp
Adds a note to a subscriber
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Search subscriber by email in Mailchimp
Retrieves subscriber information using their email address
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Search subscriber by email in a list in Mailchimp
Searches for a subscriber by email within a designated list
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Unsubscribe email in Mailchimp
Removes email address from mailing list
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Remove subscriber in Mailchimp
Unsubscribe a user from mailing lists
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Archive list member in Mailchimp
Removes list members from active list and store them in an archived list
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Send campaign in Mailchimp
Sends out a pre-designed campaign to targeted recipients
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Search campaign in Mailchimp
Searches for a campaign
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Update campaign in Mailchimp
Refresh and adjust the content and settings of a marketing campaign
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Add or remove member tags in Mailchimp
Manage member tags based on criteria
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Create custom event in Mailchimp
Creates a new marketing campaign
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Create file in Mailchimp
Generates a new file
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Search customer in Mailchimp
Locates and retrieves customer information
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Create campaign in Mailchimp
Generates and launch a new marketing campaign
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Search content of campaign in Mailchimp
Searches for the content of a campaign
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Get campaign by id in Mailchimp
Retrieves a campaign using its id
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Get open campaign details for subscriber in Mailchimp
Retrieves and display detailed information about campaign interactions for a subscriber
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Create folder in Mailchimp
Creates a new folder in the designated location
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Add existing member to static segment in Mailchimp
Adds a member who already exists to a predefined static segment within the audience
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Remove member from static segment in Mailchimp
Removes a member from a predefined static segment
Try it →

What can you automate with Crisp + Mailchimp?

Streamline your customer support and email marketing by connecting live chat events directly to your subscriber lists and campaigns.

What you can automate?
🔄
Sync Crisp contacts straight to Mailchimp automatically
Every time a new contact is created in Crisp, the details transfer immediately to Mailchimp. Eliminate manual export steps and keep your mailing lists populated with active leads.
📋
Capture custom data fields from live chat sessions
Map specific conversation attributes and custom data from Crisp directly into Mailchimp subscriber profiles. Build targeted segments based on real-time customer support interactions.
🔔
Alert your team when subscriber status changes
Trigger instant notifications in your workspace whenever subscribers update their preferences or unsubscribe in Mailchimp. Keep support and marketing teams fully aligned on customer status.
🔀
Route subscribers based on conversation updates
Segment your audience dynamically by routing contacts to different Mailchimp lists depending on support conversation status changes or custom tags in Crisp.
🔄
Keep subscriber profiles continuously up to date
Whenever contact details change in Crisp, automatically update the matching records in Mailchimp. Maintain flawless data consistency across your entire communication stack.
🔍
Search and update existing subscribers safely
Prevent duplicate records by searching for existing subscriber emails in Mailchimp before creating new entries. Update active profiles cleanly with the latest chat details.
Handle campaign activities and status events
Automate workflows triggered by campaign creation, email opens, link clicks, or list unsubscribes in Mailchimp. Keep support records synchronized with marketing engagement.
🔌
Extend your workflow with Slack notifications
Connect Crisp and Mailchimp events directly to Slack to notify your team the moment a high-value contact is created or a subscriber unsubscribes.
And much more...

Who is Crisp + Mailchimp integration for?

Support leaders, marketers, and operations managers sync customer communications with email lists to keep engagement data accurate and eliminate manual data entry.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Agency account managers
Agency account managers
Operations coordinators
Operations coordinators
Sales development reps
Sales development reps
Customer success managers
Customer success managers
📈
Performance marketers
You're running email campaigns across multiple segments but your audience lists only update when someone manually exports chat contacts, so the subscriber counts you're measuring against are always a few hours behind — this integration means every new Crisp contact lands in Mailchimp instantly and your audience lists stay current.
Customer support leads
You manage live chat queues in Crisp but need subscriber profiles in Mailchimp to reflect active user states, and finding out about un-synced leads too late delays follow-up — automating both apps means every conversation event updates your email marketing tool right away and response handoffs happen without friction.
🤝
Agency account managers
You answer to clients who want to see real-time lead generation progress across their communication channels and email lists, but manual reporting creates endless delays — connecting these apps means client lists update automatically and campaign performance reviews reflect accurate contact metrics from day one.
📊
Operations coordinators
The volume of inbound chat messages is too high for anyone to keep subscriber lists updated by hand, leading to missing contact data and broken email sequences — this integration means high-volume lead capture runs entirely on autopilot and your database remains complete without manual intervention.
🎯
Sales development reps
You own the outreach sequence that depends on support chat leads being handed over from Crisp to Mailchimp, but manual delays mean leads go cold before receiving their welcome email — automating both apps means qualified chat contacts are added to marketing sequences the moment they finish chatting.
📝
Customer success managers
You need a reliable history of user interactions across live chat and email marketing campaigns, but keep finding gaps where contacts were missed during busy shifts — connecting these apps means every single support interaction properly updates your email subscriber records with zero missing entries.
Our team

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Why choose Integrately to automate Crisp + Mailchimp

Build and manage your Crisp + Mailchimp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Crisp + Mailchimp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Crisp to Mailchimp?
Frequently Asked Questions
You can connect Crisp to Mailchimp in one click using pre-built workflows on Integrately or by asking Integrately AI to build the automation and map the fields. It takes less than two minutes to get started with Shopify, Google Sheets, Mailchimp, Slack, Typeform, Stripe and 1,500+ other apps.
Can I automatically sync new Crisp support contacts to my Mailchimp subscriber lists?
Frequently Asked Questions
Can I connect Crisp, Mailchimp, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Crisp and Mailchimp?
Frequently Asked Questions
How does Crisp handle contact data transfer to Mailchimp?
Frequently Asked Questions
Can I update Mailchimp subscriber profiles when chat conversations change status?
Frequently Asked Questions
Do I need coding skills to automate Crisp and Mailchimp?
Frequently Asked Questions
Is the Crisp and Mailchimp integration free?
Frequently Asked Questions
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You Can Also Connect Crisp or Mailchimp With 1500+ Other Apps

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Mailchimp
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