Phone.com + Crisp Integration

Integrate Crisp to Phone.com in one click, or tell Integrately AI how you want each contact handled. Send SMS messages, log call records, update contact details, and notify your support team automatically.

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1.
  • Phone.com
    Call recording is created in Phone.com Instant
  • Phone.com
    SMS is recived in Phone.com Instant
  • Phone.com
    Call is completed in Phone.com Instant
  • Phone.com
    SMS is sent in Phone.com Instant
  • Phone.com
    Call log record is created in Phone.com Instant
  • Phone.com
    Call is created in Phone.com Instant
  • Crisp
    Contact is created in Crisp Instant
  • Crisp
    Contact is updated in Crisp Instant
  • Crisp
    Message is received in Crisp Instant
  • Crisp
    Conversation session is updated in Crisp Instant
  • Crisp
    Conversation custom data is updated in Crisp Instant
  • Crisp
    Conversation status is changed in Crisp Instant
  • Crisp
    Message is sent in Crisp Instant
  • Crisp
    Conversation is created in Crisp Instant
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2.
  • Phone.com
    Update contact in Phone.com
  • Phone.com
    Search contact in Phone.com
  • Phone.com
    Send SMS in Phone.com
  • Phone.com
    Create Contact in Phone.com
  • Crisp
    Create contact in Crisp
  • Crisp
    Search contact in Crisp
  • Crisp
    Update contact in Crisp
  • Crisp
    Add a user event in Crisp
  • Crisp
    Search conversation in Crisp
  • Crisp
    Set contact custom data in Crisp

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Ready Workflows Ready Workflows for Crisp + Phone.com Integration

Capture support messages, log call records, send SMS updates, and manage customer contacts, all in just one click.

Most popular automationmost-popular-automations
Crisp + Phone.com Integration

Create Phone.com contact for new Crisp contact

If you're using Crisp to manage your sales leads, it's important to also use Phone.com to manage your email marketing.

But adding contacts manually is a time-consuming process - which is why we recommend setting up this automation. When a new contact is created in Crisp, a corresponding contact will automatically be created in Phone.com.

This will keep all of your lead data in one place, making it easier to send out marketing emails.
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Connect more apps to your Crisp + Phone.com flow

Streamline communication tracking, customer records, and team notifications across your entire stack. Pick a combination and activate it in one click.

Phone.com
Crisp
+
HubspotHubspot (4)
+
SlackSlack (4)
+
CalendlyCalendly (4)
+
StripeStripe (4)
+
GmailGmail (4)
+
Google SheetsGoogle Sheets (4)
C
P
H
Create a HubSpot contact for every new message received in Crisp, and send a confirmation SMS in Phone.com
New Crisp messages instantly create HubSpot contacts while Phone.com dispatches an automated SMS confirmation.
P
H
C
Update HubSpot contact details when a call is completed in Phone.com, and search the contact in Crisp
Completed Phone.com calls update HubSpot contact records and verify customer profiles in Crisp automatically.
C
H
P
When a contact is updated in Crisp, log a new contact in HubSpot and send an SMS via Phone.com
Crisp contact updates automatically refresh HubSpot records and trigger an SMS notification via Phone.com.
C
H
P
Use Claude to summarise support conversations in Crisp, update HubSpot records, and send a briefing SMS via Phone.com
Claude summarises Crisp conversations before updating HubSpot and dispatching an SMS brief via Phone.com.

Supported triggers and actions for Phone.com and Crisp

Mix and match to build the exact automation you need

Phone.com
Phone.com Triggers & Actions
Instant
Call recording is created in Phone.com
Triggers the automation when a call recording is created
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Instant
SMS is recived in Phone.com
Triggers the automation when an SMS is received
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Instant
Call is completed in Phone.com
Triggers the automation when a call is completed
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Instant
SMS is sent in Phone.com
Triggers the automation when an SMS is sent
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Instant
Call log record is created in Phone.com
Triggers the automation when a new call log record is created
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Instant
Call is created in Phone.com
Triggers the automation when a new call is created
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Update contact in Phone.com
Updates an existing contact
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Search contact in Phone.com
Searches for a contact
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Send SMS in Phone.com
Sends an sms
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Create Contact in Phone.com
Creates a new contact
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Crisp
Crisp Triggers & Actions
Instant
Contact is created in Crisp
Triggers the automation when a new contact is created
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Instant
Contact is updated in Crisp
Triggers the automation when a contact is updated
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Instant
Message is received in Crisp
Triggers the automation when a new message is received
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Instant
Conversation session is updated in Crisp
Triggers the automation when a conversation session is updated
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Instant
Conversation custom data is updated in Crisp
Triggers the automation when custom data is updated during a conversation
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Instant
Conversation status is changed in Crisp
Triggers the automation when there is a change in the conversation status
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Instant
Message is sent in Crisp
Triggers the automation when a new message is sent
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Instant
Conversation is created in Crisp
Triggers the automation when a new conversation is created
Try it →
Create contact in Crisp
Adds a new contact to the database
Try it →
Search contact in Crisp
Finds and retrieves contact information
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Update contact in Crisp
Updates contact information with new details
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Add a user event in Crisp
Adds a new user event
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Search conversation in Crisp
Searches for keywords within a conversation
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Set contact custom data in Crisp
Sets custom data for a contact
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What can you automate with Crisp + Phone.com?

Streamline communication workflows by syncing customer messages, calls, contacts, and notifications across both platforms.

What you can automate?
💬
Sync Crisp messages to Phone.com SMS instantly
Send an automated SMS via Phone.com the moment a new message is received in Crisp. Customer outreach happens without manual dialing or typing.
📋
Capture every submitted contact detail
Map available Crisp contact data directly into Phone.com contact records instead of just names and numbers. Your communication database becomes a more reliable resource.
🔔
Notify your team as soon as calls occur
Trigger instant SMS alerts or updates whenever a call is completed in Phone.com or a conversation session updates in Crisp. No team member misses critical customer touchpoints.
🔀
Route communications based on customer data
Send different SMS responses in Phone.com depending on custom data submitted in Crisp support chats. Tailor your communication flow to specific user tiers.
🔄
Keep contact records up to date automatically
Update existing contact profiles in Phone.com whenever conversation statuses or contact details change in Crisp. Eliminate fragmented customer histories.
🔍
Search and update contacts instead of duplicating
Search for existing contacts in Crisp before creating new records in Phone.com. Maintain a clean database free of duplicate entries.
📊
Handle call completion and status changes
Automate workflows when phone calls are completed, call log records are created, or call recordings become available. Keep your tracking logs perfectly synchronised.
🔌
Extend your workflow with Google Sheets
Connect Crisp and Phone.com events to Google Sheets to log every customer interaction into structured spreadsheet rows for deeper analysis.
And much more...

Who is Crisp + Phone.com integration for?

Customer support teams and business owners managing multi-channel communication who need instant call and message synchronisation without manual data entry.

Support Managers
Support Managers
Customer Success Leads
Customer Success Leads
Operations Directors
Operations Directors
High-Volume Support Teams
High-Volume Support Teams
Account Executives
Account Executives
Quality Assurance Auditors
Quality Assurance Auditors
📈
Support Managers
You're reviewing communication logs but your reporting sheet only updates when someone manually exports ticket stats, so the metrics you're optimising against are always a few hours behind — with this integration, every new support message and call record lands instantly and your dashboard stays current.
⚡
Customer Success Leads
You need to act fast on customer inquiries, but client messages sit unread in chat while phone logs remain scattered across a separate system, so your team finds out about critical issues too late — connecting these apps means every message and call triggers instant alerts and automated follow-ups.
📋
Operations Directors
You answer to executive stakeholders who want to see real-time communication metrics, but compiling manual weekly reports takes hours of cross-referencing chat logs and call histories — automating both apps means your tracking sheets update automatically and stakeholders always see accurate progress.
🚀
High-Volume Support Teams
The message and call volume is too high for anyone to keep up by hand, leading to missed customer follow-ups and lost communication threads across your support desk — this integration means every interaction is captured, logged, and routed without manual intervention.
🤝
Account Executives
You own the client onboarding step and depend on support staff to hand over customer chats and call details, but communication handoffs frequently get delayed or forgotten — connecting these apps means contact records and notifications transfer seamlessly the moment interaction occurs.
🔍
Quality Assurance Auditors
You need a reliable history of customer communications for compliance reviews, but you keep finding gaps where chat logs and call recordings were never matched together — automating both apps means every conversation and call record syncs into a unified audit trail.
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Why choose Integrately to automate Phone.com + Crisp

Build and manage your Phone.com + Crisp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Phone.com + Crisp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Crisp to Phone.com?
Frequently Asked Questions
You can connect Crisp to Phone.com in 1 click using ready templates on Integrately, or use Integrately AI to build custom multi-step workflows linking your apps with Hubspot, Slack, and Google Sheets.
Can I automatically send an SMS in Phone.com when a message is received in Crisp?
Frequently Asked Questions
Can I connect Crisp, Phone.com, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Crisp and Phone.com?
Frequently Asked Questions
How are customer contact details handled between Crisp and Phone.com?
Frequently Asked Questions
Can I track call logs and recordings between Phone.com and Crisp?
Frequently Asked Questions
Do I need coding skills to automate Crisp and Phone.com?
Frequently Asked Questions
Is the Crisp and Phone.com integration free?
Frequently Asked Questions
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